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Nick Scali Furniture ACT, Fyshwick

Nick Scali Furniture ACT, Fyshwick

4.5 from 354 reviews

Reviews

(271)
(51)
(5)
(9)
(18)
  • Product Quality
    4.3 (27)
  • Return Claim MadeYes (2) · No (28)
  • Warranty Claim MadeYes (10) · No (18)
  • Product Appearance As advertised (83%) · Not as advertised (17%)
  • Customer Service
    4.6 (34)


Anna

AnnaCanberra 2600, ACT

  • 2 reviews

Very good and efficient service

published

The technician Arthur came to fix my lounge that had a broken leg. He called before arriving and arrived early which was great. Arthur was very polite, efficient with the work and professional.

Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationFyshwick, ACT
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Mark

MarkSouth-Eastern Region, NSW

  • 5 reviews

Amazing service

published

I recently bought a lounge suite from Nick Scali Fyshwick store. When I went to pick up my suite from the store, Gun & Julie went over & above to assist in loading my lounge onto a Ute & trailer, it wasn’t easy & I couldn’t have managed without there help. It took a good 20 minutes & they persevered with me the whole time. Due to this high level of service I’ll be sure to shop with Nick Scali again.
Thanks again Gun & Julie!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFyshwick
See all answers
SVR

SVRCanberra Central 2601, ACT

This was a replacement and its a lovely couch

published

no I did not assemble. The delivery guys did it. But they were in a rush. And did not take the care that requires when you spend so much money.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationCsnberra
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wayne m.

wayne m.Canberra 2600, ACT

  • 2 reviews

Excellent service from Frank Martelli

published

We bought an electric recliner lounge from Nick Scali about three years ago. Over a period of time the seats in the couch separated a bit leaving a noticeable gap between the seats. They provided excellent service, first by having a technician come and identify the problem, the today Frank came and replaced the frame inside the seat. He was prompt, rang before arrival and did an extremely good job of fixing my couch. I always say the measure of a company is how they respond to problems. In this case I couldn't ask for better service.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationFyshwick ACT
See all answers

Bev

BevWaramanga 2611, ACT

Frank provided quick service. Friendly and professional.

published

The staples had came loose from the footrest of our Chifley two seater lounge. Frank stapled these back quickly and professionally. Looks as new. Frank is friendly and efficient. Handsome too.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationFyshwick
See all answers

Veronica A.

Veronica A.Lyneham 2602, ACT

Bad quality

published

We bought the dining table 3 years ago, after a year, many cracks appeared and now they are really deep as per photos. Nice designs but quality is very similar to Fantastic furniture

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Nick Scali
Customer S.Nick Scali

Excellent service

published

Knowledgeable and able to offer solutions. We were given time to choose and clearly spelled out the conditions of placing an order. He wasn't pushy, infact Mark was very professional.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationFyshwick
See all answers

Cathy

CathyCanberra 2600, ACT

Questionable in store sales service

published

Lounge purchased, informed by sales person that battery could be recharged for recliner lounge as we didn't want a lead running across the floor. Lounge delivered and discovered that this wasn't the case. Disappointed as misleading information given.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFyswick
See all answers
2 comments
Nick Scali
Customer S.Nick Scali
Cathy
Cathy

An indication of how important Nick Scali rate customer service. Email sent as suggested and still no response.

Arthur in home Service. Great.

published

Arthur was punctual to fix our electric lounge switch. Very helpful and quick. He informed me about a new feature and how to remove the problem on the other parts. Thanks

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationFyshwick
See all answers

Excellent service by Sonya

published

Great service / help by Sonya. When we walked in the store, we did not know what we wanted to get. Sonya asked the right questions and was able to help us with what we have chosen. Very professional.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFyshwick ACT
See all answers

Excellent customer service

published

We had a great experience purchasing living room furniture from Nick Scali today. Store had a good range of products and Gun kindly helped us in the process of shopping and offering options for deferred delivery since we are buying for an off the plan residence. Thanks Gun.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFyshwick, ACT
See all answers

pm

pm

  • 2 reviews
  • 1 like

A minor problem but dealt with effectively

published
Customer Service
Product Quality
Return Claim MadeNo
Product Appearance As advertised
Store LocationFyshwick ACT
See all answers

Lesley

LesleyCanberra Central 2601, ACT

Great service, friendly staff member, Gun.

published

Very easy everything arranged so it makes looking easy
Great range of furniture and just what I wanted
Very satisfied with the quality.
As far as assembling of the furniture I have not received any yet.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFyshwick
See all answers

Frank martelli was good

published

Frank came round and added some extra foam padding to my lounge that needed extra support after only 6 months of light use. He was polite and professional. Cheers frank

Customer Service
Product Quality

Frank Martelli excellent Service

published

Thanks so much to Frank for coming out to fix my hutch today, it looks brand new! He definitely knows what he is doing. He explained what he would do to fix the issue also. Thank you.

Customer Service
Product Quality
Store LocationFyshwick

Very pleased.

published

Arthur was very polite and professional. He did an excellent job, was speedy and precise, and very tidy. Arthur explained the reason for the problem and told us he had to replace the faulty part.

Return Claim MadeNo
Warranty Claim MadeNo

Jessie

JessieCanberra 2600, ACT

Gun is the best

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFyshwick Canberra
See all answers

Happy Customer

Happy CustomerSouth-Eastern Region, NSW

Review for Frank Martelli

published

Our concrete dining table was delivered in March 2019, there was a small chip in the concrete - we waited 3 months for a service technician to come and fix the chip, the service technician was Frank Martelli, he did an amazing job was very pleasant and I would highly recommend him!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFyshwick
See all answers

Nav

NavCanberra Central 2601, ACT

Review for Frank Martelli

published

Frank Martelli helped fix the issues with furniture. Frank is an amazing person; provided honest opinion, completed the job quickly. Will recommend Frank for any future work.One more happy customer.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationFyshwick
See all answers

Great customer service.

published

Had a two marks on our new table. Waited a couple of weeks for the service team to be in Canberra. Frank dominated the marks and was a good fella.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAct
See all answers

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