Great customer service
As per my previous review, I would like to Thank Nick Scali Fyshwick. They gave me a store credit for my cracked table. Thank you, your customer service is great!
Very good and efficient service
The technician Arthur came to fix my lounge that had a broken leg. He called before arriving and arrived early which was great. Arthur was very polite, efficient with the work and professional.
I recently bought a lounge suite from Nick Scali Fyshwick store. When I went to pick up my suite from the store, Gun & Julie went over & above to assist in loading my lounge onto a Ute & trailer, it wasn’t easy & I couldn’t have managed without there help. It took a good 20 minutes & they persevered with me the whole time. Due to this high level of service I’ll be sure to shop with Nick Scali again.
Thanks again Gun & Julie!
This was a replacement and its a lovely couch
no I did not assemble. The delivery guys did it. But they were in a rush. And did not take the care that requires when you spend so much money.
Excellent service from Frank Martelli
We bought an electric recliner lounge from Nick Scali about three years ago. Over a period of time the seats in the couch separated a bit leaving a noticeable gap between the seats. They provided excellent service, first by having a technician come and identify the problem, the today Frank came and replaced the frame inside the seat. He was prompt, rang before arrival and did an extremely good job of fixing my couch. I always say the measure of a company is how they respond to problems. In this case I couldn't ask for better service.
Frank provided quick service. Friendly and professional.
The staples had came loose from the footrest of our Chifley two seater lounge. Frank stapled these back quickly and professionally. Looks as new. Frank is friendly and efficient. Handsome too.
Knowledgeable and able to offer solutions. We were given time to choose and clearly spelled out the conditions of placing an order. He wasn't pushy, infact Mark was very professional.
Questionable in store sales service
Lounge purchased, informed by sales person that battery could be recharged for recliner lounge as we didn't want a lead running across the floor. Lounge delivered and discovered that this wasn't the case. Disappointed as misleading information given.
Arthur in home Service. Great.
Arthur was punctual to fix our electric lounge switch. Very helpful and quick. He informed me about a new feature and how to remove the problem on the other parts. Thanks
Excellent service by Sonya
Great service / help by Sonya. When we walked in the store, we did not know what we wanted to get. Sonya asked the right questions and was able to help us with what we have chosen. Very professional.
Excellent customer service
We had a great experience purchasing living room furniture from Nick Scali today. Store had a good range of products and Gun kindly helped us in the process of shopping and offering options for deferred delivery since we are buying for an off the plan residence. Thanks Gun.
A minor problem but dealt with effectively
We bought a leather sofa and chair, all reclining, from Nick Scali, were given an arrival date which was accurate and we were kept informed regularly and the furniture was delivered as stated. We love the look and comfort, the reclining mechanism works beautifully however after two weeks there were creases showing in the seat cushions. I contacted Nick Scali and a technician came out within two weeks and filled the seats with more foam. So we were pleased with the service and solution, so far, however it does seem a little odd that sitting on...a new sofa should cause creases so soon so I suggest they talk to the manufacturer about the amount of stuffing. There is always a fine line between comfort and durability which can be difficult to manoeuvre, but two weeks in, there should not be creases. Leather cracks if creases remain so it is important to have them filled. Our technician, Leo, was very helpful, solved another minor problem with creaking that was caused by the furniture moving slightly on our wood floors and put pieces of rubber backed carpet under the legs which solved the problem. All in all a good experience but the issue of creasing needs attention at the manufacture point.
Great service, friendly staff member, Gun.
Very easy everything arranged so it makes looking easy
Great range of furniture and just what I wanted
Very satisfied with the quality.
As far as assembling of the furniture I have not received any yet.
Frank martelli was good
Frank came round and added some extra foam padding to my lounge that needed extra support after only 6 months of light use. He was polite and professional. Cheers frank
Frank Martelli excellent Service
Thanks so much to Frank for coming out to fix my hutch today, it looks brand new! He definitely knows what he is doing. He explained what he would do to fix the issue also. Thank you.
Arthur was very polite and professional. He did an excellent job, was speedy and precise, and very tidy. Arthur explained the reason for the problem and told us he had to replace the faulty part.
Gun is the best
I hope Gun from nick scali in the Canberra store gets some recognition for his brilliant service and product knowledge. My partner and I have been looking for weeks at every furniture shop in canberrra. Almost at a loss we decided to quickly pop into nick scali. We were warmly greeted by Gun with a huge smile and a welcome in from the cold. At first we thought we were going to be bombarded by another salesman, but no he asked a quick few questions and directed us straight to a lounge that he would suit us. And WOW he was right about it. He list...ened to all our concerns about my partners bad neck and my bad knees and pointed out all the things that the lounge could help us with. He even offered us a drink so we could take our medication. Guns product knowledge and welcoming manner will bring us back to purchase more things in the future. Thank you Gun for all your time for making our house into a home.
Review for Frank Martelli
Our concrete dining table was delivered in March 2019, there was a small chip in the concrete - we waited 3 months for a service technician to come and fix the chip, the service technician was Frank Martelli, he did an amazing job was very pleasant and I would highly recommend him!
Review for Frank Martelli
Frank Martelli helped fix the issues with furniture. Frank is an amazing person; provided honest opinion, completed the job quickly. Will recommend Frank for any future work.One more happy customer.
Great customer service.
Had a two marks on our new table. Waited a couple of weeks for the service team to be in Canberra. Frank dominated the marks and was a good fella.
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