A minor problem but dealt with effectively
We bought a leather sofa and chair, all reclining, from Nick Scali, were given an arrival date which was accurate and we were kept informed regularly and the furniture was delivered as stated. We love the look and comfort, the reclining mechanism works beautifully however after two weeks there were creases showing in the seat cushions. I contacted Nick Scali and a technician came out within two weeks and filled the seats with more foam. So we were pleased with the service and solution, so far, however it does seem a little odd that sitting on...a new sofa should cause creases so soon so I suggest they talk to the manufacturer about the amount of stuffing. There is always a fine line between comfort and durability which can be difficult to manoeuvre, but two weeks in, there should not be creases. Leather cracks if creases remain so it is important to have them filled. Our technician, Leo, was very helpful, solved another minor problem with creaking that was caused by the furniture moving slightly on our wood floors and put pieces of rubber backed carpet under the legs which solved the problem. All in all a good experience but the issue of creasing needs attention at the manufacture point.
Great service, friendly staff member, Gun.
Very easy everything arranged so it makes looking easy
Great range of furniture and just what I wanted
Very satisfied with the quality.
As far as assembling of the furniture I have not received any yet.
Gun is the best
I hope Gun from nick scali in the Canberra store gets some recognition for his brilliant service and product knowledge. My partner and I have been looking for weeks at every furniture shop in canberrra. Almost at a loss we decided to quickly pop into nick scali. We were warmly greeted by Gun with a huge smile and a welcome in from the cold. At first we thought we were going to be bombarded by another salesman, but no he asked a quick few questions and directed us straight to a lounge that he would suit us. And WOW he was right about it. He list...ened to all our concerns about my partners bad neck and my bad knees and pointed out all the things that the lounge could help us with. He even offered us a drink so we could take our medication. Guns product knowledge and welcoming manner will bring us back to purchase more things in the future. Thank you Gun for all your time for making our house into a home.
Review for Frank Martelli
Our concrete dining table was delivered in March 2019, there was a small chip in the concrete - we waited 3 months for a service technician to come and fix the chip, the service technician was Frank Martelli, he did an amazing job was very pleasant and I would highly recommend him!
Review for Frank Martelli
Frank Martelli helped fix the issues with furniture. Frank is an amazing person; provided honest opinion, completed the job quickly. Will recommend Frank for any future work.One more happy customer.
Excellent customer service!
I have been looking for a sofa in Canberra for several weeks and visited Nick Scali after a recommendation from a friend. I was impressed by the quality and range of their lounges.
I was assisted by Gun, who was very friendly, knowledgable and professional. Gun listened to my requirements for a lounge and pointed out a range of suitable options. He was extremely patient with his time, even when I left and returned to the store on a number of occasions so I could take some time before finalising my purchase. I left confident with my choice and glad that I was able to purchase a sofa that met all of my needs.
Carlos Service Technician made it easy!
On purchasing my first ever leather lounge from Nick Scali only a couple of months ago, one of the recliners developed a noise. I phoned the store, they promptly booked me in for a technician visit and a couple of weeks later I was visited by Carlos from Sydney. He rang beforehand, arrived on time, was friendly, knew exactly what to do fixing the problem, tidied up after himself, even vacuuming and gave me some great advice about the ongoing care of a leather lounge.
Will not fit through the door, no customer service
We found a lounge (Emery) we liked at Nick Scali whilst on holidays in Canberra, purchased and arranged delivery to our unit in Maroochydore. We paid the extra to have it delivered to the 3rd floor unit (no lift) and were advised that the lounge came in sections and there would be no problem with delivery. 5 weeks later, as arranged, the lounge only comes in two massive sections that dont even go close to fitting through our front door (78cm wide). We now have a fully wrapped leather lounge taking up our car space in the underground carpark. I...called Nick Scali Customer Service who provided no service beyond leaving a message for the salesman who sold us the lounge in Canberra (we are at the Sunshine Coast). I was hoping they may be able to offer solutions to what I think may be a regular issue. I see they have Nick Scali Technicians perhaps one could advise or, even better, assist in removing the back to enable it to fit through the door. I am pending a call from the salesman and hope there is a solution on offer, fingers crossed.
Most helpful customer service in Canberra
I spent several days visiting furniture stores in Canberra looking for a new lounge. I found Nick Scali lounges to be high quality, of a variety of styles, and their electric recliners had more modern technology than most other companies.
John at Nick Scali was the most professional, knowledgeable and friendly person who assisted me.
John was able to take my vague preferences and suggest suitable lounges, he could explain the pros and cons of each model for my needs, and was able to assist me quickly with prices for custom layouts.
I left confident that I'd made a good choice and that my lounge will suit my needs.
When my lounge arrives, the delivery service includes assembly as standard, which will be really handy.
Had to wait several weeks for repair but the repairman - David U - was excellent. He arrived on time and was able to identify the problem within a couple of minutes and he had the bits to fix it. Pleasant to deal with and would recommend.
Excellent sale and after sale service
We bought a lovely lounge suite from the Fyshwick store and have been very happy with it and the service. We have had a few small concerns with which the Nick Scali technicians have been very helpful. David (a service tech) came out to our home and checked the operation of the folding armrest to assure us that all was OK and he was most helpful and informative.
Excellent service, great quality product
I purchased a lounge and a dinning table and chairs from the Nick Scali store in Fyshwick, Canberra. I really appreciate the service I received from a gentleman named Gun. He was professional, patient, and responsive. More importantly, he displayed an excellent knowledge of the products and was able to provide constructive advice. As a customer, I was able to completely trust his advice and that was the main reason I decided to purchase the whole dinning room suite of furniture from Nick Scali.
The waiting time of the furniture was a bit long but it was within the time frame I was advised. It turned out that the furniture was very well made and it was worth waiting for.
Fantastic Frank Martelli
The service from Frank was great. He was able to talk about the furniture how the cushions will settle and how to look after the leather. Could recommend Frank to anyone.
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