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Overpriced and substandard quality!
Bought a Cooper table - hoping it would last a reasonable time (especially given the cost). A small crack started to appear in the concrete top at around the 12 month mark. We didn’t do anything about it as it appeared to be on the surface and was only about 5cms long. As time has gone on this crack has slowly continued to increase in size. It is now to the point where it covers nearly half the width of the table. Out of warranty now of course so contacted Nick Scali to see what could be done as it’s structural and with young children now pose...s a risk. They were of no assistance whatsoever, can’t even offer a new table top if I pay for it. I see other posts say the concrete is of substandard quality and definitely would never purchase again from them. Overpriced and under quality!
Frank is a fantastic technician. He has arrived in time and responded to all my issues in the professional level.
Definitely I would recommend him to anyone
Great Job, thanks
Repair by Arthur
The seat cushions on one of our two-and-a-half seater sofas was dipping on the sides near the armrests. I thought it was because of the springs, which was a concern considering we’ve only had the lounge suite for two years. Arthur assured me the springs were fine. He added additional foam inside the cushions, with an extra layer on the sides closer to the armrests. He completed the job efficiently and effectively within about ten minutes!
Mr Frank Martelli
Mr Frank Martelli came and did a fantastic job this morning. The rail on the drawer was not fixed at all at factory. And its structure was more complicated than normal one. I am satisfied with her service. Bill
Happy with the response on the phone and also the response time to attend. Prompt and arrived in allotted time. Friendly and professional service. Happy with the service backing up the product
Farrel from Alexandria - Exceptional Customer Service
Farrel was an absolute pleasure and helped me find the sofa & TV unit I was looking for! He had a lot of patience as I spent quite a while looking around and made sure I was accommodated well. When I came across anything I liked, he went to check the availability straight away. If you're after exceptional customer service, ask for Farrel from the Alexandria store!
Frank was very polite, super efficient. He repaired the chair in less than 5 minutes and gave advices as well. I would highly recommend him. He is a great asset for nick Scali
Frank Martelli - Great service
Frank is very polite & he fixed my recliner in no time. He turned up on time too. Can't ask for a better service than this. Highly recommend both Nick Scali & Frank.
Frank was great! Turned up early and fixed in 10 minutes. I would highly recommend Nick Scali. Thank you!
- NSW, Alexandria
- Verified customer
Thank you Frank M. for the quick fix on our couch! Was a fast and painless process from letting me know what time you will arrive to fixing the problem very prompt!
Don't be sucked into the 'Italian' Brand !!!! The furniture is Chinese made Garbage with an Italian Price Tag ! Pulled apart a Leather Couch I bought from Scali to find junk wood as a frame !
Excellent service, called my mobile on arrival, great timing, fast service, job well done.
Polite and helpful, knowledgable tips on product care for my table!
Thank you very much
Jessica Powell Antonini
Fantastic customer service and personal touch
I will only purchase from the Alexandria store and through Orly. Orly is a dedicated team member and has always treated me with profound respect as a customer. Orly listens to your needs and delivers where other superior management have failed me. She is an asset to Nick Scali.
Couch still continually pilling after two years!
Couch still pulling after two years on
We have had our couch for two years this coming September and it still continues to pill all over the fabric. After one year we had a serviceman sent out regarding the pilling and stretching of fabric who told us simply that it would be us coming into contact with the fabric that causes it and to go and buy a depiller from Harvey Norman ourselves. The couch was $4,000 down to $2,700 but this really isn’t good enough. Two years on and it’s still pilling on all seats continually. We remove what we can and ...it happens again. It looks dirty and feels awful. I will never buy another couch from there again and encourage others not to waste their money with getting a couch from Nick Scali, it’s poor fabric and after two years it looks like it needs replaced.
Carlos service technician
Carlos came to my house today to inspect my recliner the foam had collapsed on the footrest he repaired it straight away and he was very professional and friendly and got the job done quickly
Frank was very good very professional courteous and fixed the problem in a speedy manner .
Carlos service technician
Carlos called to say he was on his way & arrived early which was great. Quick, effective, friendly service. Resolved our issue within minutes! Carlos was patient and understanding with my time with children. Welcome back any time!
Terrible service, useless insurance, faulty product.
Purchased brand new couch took 11weeks to arrive not 7-9 as promised. Not put together properly so recliner clunks into place. Had it a week and half and then notice the faintest of blue stains on headrests. Called to let them know thinking at worst we had accidental coverage if they wouldn’t replace it. We’re told from the photos we sent ‘it was clearly a dye transfer’ and wasn’t covered???!!! They entrapped my partner on the phone asking if it could be and they responded they weren’t sure but I guess it could be. Don’t waste your money. Can’t believe we received a late stained broken couch....
Well clarified. To be used to ensure alignment is proper.
Will be in touch if the variation persists
Carlos arrived well before time and was very pleasant to deal with.
Hope it's resolved after usage.
Frank came today to repair our beautiful concrete dining table he done a great job and you would think it was never damaged thanks Nick Scali and Frank see you again
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