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Nick Scali Furniture NSW, Alexandria

Nick Scali Furniture NSW, Alexandria

4.6 from 221 reviews

Reviews

Review distribution

5 star
173
4 star
28
3 star
4
2 star
2
1 star
14

Frank Martelli

published

Excellent service, called my mobile on arrival, great timing, fast service, job well done.
Polite and helpful, knowledgable tips on product care for my table!

Thank you very much
Jessica Powell Antonini

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAlexandria
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Marcia S.

Marcia S.Sydney, NSW

Fantastic customer service and personal touch

published

I will only purchase from the Alexandria store and through Orly. Orly is a dedicated team member and has always treated me with profound respect as a customer. Orly listens to your needs and delivers where other superior management have failed me. She is an asset to Nick Scali.

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
See all answers
Renee m

Renee mNSW, 2038

  • 24 reviews
  • 36 likes

Couch still continually pilling after two years!

published
2 comments
Nick Scali
Customer S.Nick Scali
Renee m
Renee m

Carlos service technician

published

Carlos came to my house today to inspect my recliner the foam had collapsed on the footrest he repaired it straight away and he was very professional and friendly and got the job done quickly


Rillage

Rillage

  • 2 reviews
  • 1 like

Frank

published

Frank was very good very professional courteous and fixed the problem in a speedy manner . My only complaint is this form. it is not user friendly, rather ridiculous to ask for 30 words when the first sentence above says it all .


Carlos service technician

published

Carlos called to say he was on his way & arrived early which was great. Quick, effective, friendly service. Resolved our issue within minutes! Carlos was patient and understanding with my time with children. Welcome back any time!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationAlexandria
See all answers

scarlett

scarlett

  • 2 reviews
  • 1 like

Terrible service, useless insurance, faulty product.

published

Purchased brand new couch took 11weeks to arrive not 7-9 as promised. Not put together properly so recliner clunks into place. Had it a week and half and then notice the faintest of blue stains on headrests. Called to let them know thinking at worst we had accidental coverage if they wouldn’t replace it. We’re told from the photos we sent ‘it was clearly a dye transfer’ and wasn’t covered???!!! They entrapped my partner on the phone asking if it could be and they responded they weren’t sure but I guess it could be. Don’t waste your money. Can’t believe we received a late stained broken couch....

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationAlexandria nick scali
See all answers
1 comment
Nick Scali
Customer S.Nick Scali

Carlos explained

published

Well clarified. To be used to ensure alignment is proper.
Will be in touch if the variation persists
Carlos arrived well before time and was very pleasant to deal with.
Hope it's resolved after usage.

Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationAlexandria
See all answers

Frank martelli

published

Frank came today to repair our beautiful concrete dining table he done a great job and you would think it was never damaged thanks Nick Scali and Frank see you again

Frank Martelli

published

Repair of minor damage...done on time, appears to be successful, pleasant and polite technician. Arrived on time for scheduled appointment, was tidy and kept worjspace clean. Took care with furniture.


Frank Martelli

published

He repaired the table in an efficient manner and was very polite when he entered our house. I would like to personally thank him for his work.
Kind Regards,
Rose


Sarah brooks

Sarah brooksSydney, NSW

Frank martelli

published

Found our apartment block easily considering it’s very difficult.
Was very efficient with the appointment I’m very happy with the service I have received today. I won’t be in doubt to call ever again.

Return Claim MadeNo

Frank miartelli

published

Frank came to fix my TV unit. He is very friendly and quickly fixed the problem. I am happy with that

Shop LocationNSW, Alexandria

Anthony

AnthonySydney, NSW

  • 2 reviews

Delievary service

published

Dom Michael and chris crazy speedy service and clean as a whistle. Able to get my day on the way. Great open communication.

Shop LocationNSW, Alexandria
Sam L

Sam LSydney

All well

published

Everything is good, we bought dining table and chairs, got a replacement for the broken chair, Frank the driver is on time, quick and efficient.

Shop LocationNSW, Alexandria
Tanya Rowan

Tanya RowanSydney, NSW

  • 3 reviews

Frank Martelli

published

A great product , excellent quick service by Frank to repair a damaged leg on dining room chair. Very happy with result. Excellent service

Shop LocationNSW, Alexandria

Frank Martelli

published

Very good. Fixed leather properly and in a kind way. There was some marks and little spots. He was patient.

Shop LocationNSW, Alexandria

Carlos technician

published

All Technicians are wonderful but the phone centre girl was terribly rude. The couch is good. I like the recliner.

Shop LocationNSW, Alexandria

Frank Martelli

published

Absolute legend, his knowledge of the product and customer skills are invaluable to Nick Scali.

Thank you Frank for coming to our rescue!

Shop LocationNSW, Alexandria

Frank Martelli

published

Have recommended to family and friends rated on product and service.
The service carried out by Frank Martelli and very polite, knowledgeable and efficient.

Shop LocationNSW, Alexandria

Page 1 of 12

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Details

CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living and Sofas
Compare all Nick Scali Furniture

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