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Nick Scali Furniture NSW, Alexandria

Nick Scali Furniture NSW, Alexandria

4.5 from 232 reviews

Reviews

4.5

232 reviews
5
(182)
4
(28)
3
(4)
2
(2)
1
(16)
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Penny

Penny

  • 2 reviews

Overpriced and substandard quality!

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationAlexandria
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1 comment
Nick Scali
Customer S.Nick Scali
Anastasija

AnastasijaSydney, NSW

Frank Martelli

published

Frank is a fantastic technician. He has arrived in time and responded to all my issues in the professional level.
Definitely I would recommend him to anyone

Great Job, thanks

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMoore park
See all answers
Paula H.

Paula H.

  • 3 reviews

Repair by Arthur

published

The seat cushions on one of our two-and-a-half seater sofas was dipping on the sides near the armrests. I thought it was because of the springs, which was a concern considering we’ve only had the lounge suite for two years. Arthur assured me the springs were fine. He added additional foam inside the cushions, with an extra layer on the sides closer to the armrests. He completed the job efficiently and effectively within about ten minutes!

Customer Service
Return Claim MadeNo
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Mr Frank Martelli

published

Mr Frank Martelli came and did a fantastic job this morning. The rail on the drawer was not fixed at all at factory. And its structure was more complicated than normal one. I am satisfied with her service. Bill

Product Appearance Not as advertised
Store LocationMoore Park

Frank Martelli

published

Happy with the response on the phone and also the response time to attend. Prompt and arrived in allotted time. Friendly and professional service. Happy with the service backing up the product

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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Farrel from Alexandria - Exceptional Customer Service

published

Farrel was an absolute pleasure and helped me find the sofa & TV unit I was looking for! He had a lot of patience as I spent quite a while looking around and made sure I was accommodated well. When I came across anything I liked, he went to check the availability straight away. If you're after exceptional customer service, ask for Farrel from the Alexandria store!

Customer Service

Efficient

published

Frank was very polite, super efficient. He repaired the chair in less than 5 minutes and gave advices as well. I would highly recommend him. He is a great asset for nick Scali

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
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Susan

SusanSydney, NSW

Frank Martelli - Great service

published

Frank is very polite & he fixed my recliner in no time. He turned up on time too. Can't ask for a better service than this. Highly recommend both Nick Scali & Frank.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAlexandria
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Frank

published

Frank was great! Turned up early and fixed in 10 minutes. I would highly recommend Nick Scali. Thank you!

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
See all answers
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Repair

published

Thank you Frank M. for the quick fix on our couch! Was a fast and painless process from letting me know what time you will arrive to fixing the problem very prompt!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationAlexandria
See all answers
LVV

LVV

  • 3 reviews

GARBAGE

published

Don't be sucked into the 'Italian' Brand !!!! The furniture is Chinese made Garbage with an Italian Price Tag ! Pulled apart a Leather Couch I bought from Scali to find junk wood as a frame !

Customer Service
Product Quality
1 comment
Nick Scali
Customer S.Nick Scali
Jessica

Jessica

  • 2 reviews

Frank Martelli

published

Excellent service, called my mobile on arrival, great timing, fast service, job well done.
Polite and helpful, knowledgable tips on product care for my table!

Thank you very much
Jessica Powell Antonini

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAlexandria
See all answers
Marcia S.

Marcia S.Sydney, NSW

Fantastic customer service and personal touch

published

I will only purchase from the Alexandria store and through Orly. Orly is a dedicated team member and has always treated me with profound respect as a customer. Orly listens to your needs and delivers where other superior management have failed me. She is an asset to Nick Scali.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
See all answers
Renee m

Renee mNSW, 2038

  • 25 reviews

Couch still continually pilling after two years!

published
2 comments
Nick Scali
Customer S.Nick Scali
Renee m
Renee m

Carlos service technician

published

Carlos came to my house today to inspect my recliner the foam had collapsed on the footrest he repaired it straight away and he was very professional and friendly and got the job done quickly

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Rillage

Rillage

  • 2 reviews
  • 1 like

Frank

published

Frank was very good very professional courteous and fixed the problem in a speedy manner .

Carlos service technician

published

Carlos called to say he was on his way & arrived early which was great. Quick, effective, friendly service. Resolved our issue within minutes! Carlos was patient and understanding with my time with children. Welcome back any time!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationAlexandria
See all answers
scarlett

scarlett

  • 2 reviews

Terrible service, useless insurance, faulty product.

published

Purchased brand new couch took 11weeks to arrive not 7-9 as promised. Not put together properly so recliner clunks into place. Had it a week and half and then notice the faintest of blue stains on headrests. Called to let them know thinking at worst we had accidental coverage if they wouldn’t replace it. We’re told from the photos we sent ‘it was clearly a dye transfer’ and wasn’t covered???!!! They entrapped my partner on the phone asking if it could be and they responded they weren’t sure but I guess it could be. Don’t waste your money. Can’t believe we received a late stained broken couch....

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationAlexandria nick scali
See all answers
1 comment
Nick Scali
Customer S.Nick Scali

Carlos explained

published

Well clarified. To be used to ensure alignment is proper.
Will be in touch if the variation persists
Carlos arrived well before time and was very pleasant to deal with.
Hope it's resolved after usage.

Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationAlexandria
See all answers

Frank martelli

published

Frank came today to repair our beautiful concrete dining table he done a great job and you would think it was never damaged thanks Nick Scali and Frank see you again

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