Awesome furniture great staff
The customer service provided by Syeda was amazing, she was always very helpful. Nice person to deal with. Always on board ready to help, going out of her way. Happy customer, always coming back to this store to be served and for purchase. We love Nick Scali
Good after sales service
Couch made a squeaking noise since new, called Nick Scali to book a repair. It was found that there was a gap between some of the frame which was fixed by Frank Martelli and Aurthur.
Quick and easy solution to an annoying problem.
Good customer service
We purchased a new lounge and were very happy with the customer service that we were provided. Very assisting and knowledgeable and very happy with the purchase. Would definitely recommend them.
Frank Martelli was amazing! He attended all our issues and made sure we were happy!
Frank Martelli was amazing! He attended all our issues and made sure we were happy before he left! Thank you for organizing the replacement dining chairs and for fixing the paint on our coffee table. Big thank you to John Owens also for his assistance for organizing this.
Carlos service technician
Very helpful and prepared. Also helpful in explaining how to eliminate the cables by getting batteries. Called me in plenty of time to advise of appointment. Thank you for your amazing service Carlos.
Carlos - technician
Carlos was on time, repaired my lounge quickly and made improvements so it wouldnt happen again. I was very pleased with his friendly attitude towards reapiring the lounge, however im disappointed this has happened to another Nick Scali product.
Frank Martelli - great aftercare and repair service for concrete table
Frank came out to repair a chip on my concrete table, as well as remove marks that I thought were permanent! He was very thorough, quick and professional. He also gave me great advice on aftercare. Very satisfied with his service.
Thank you jack and Frank were very helpful.
The service call out provided today 17.01.19 was very good. Great explanation of how timber works and the issues on my furniture were repaired now. I felt the communication today made a great difference and how patient Frank and Jack were with all my questions. Thank you
Great service but...
The technician Frank and Jack were every professional with their instructions to do the best they can to repair the side table which was attached to the lounge. For a brand new lounge which was delivered and fault report within the first few days, we would had thought the table should had been replace and not repaired. Repair is good but not 100% which we would liked coming from the factory as a brand new item.
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