Great customer service
Thank you Monica! So much product knowledge, so much patience and very helpful which made my purchase decision easy and the process straight forward.
Highly recommend Monica as someone to assist in you when visiting Nick Scarli.
- NSW, Belrose
- Verified customer
Dylan - I felt very safe and looked after. Thank u!
Dylan knows his products and was able to offer a range of choices to meet our complex needs. I felt he had my best interests at heart. It was a relief to notice he genuinely loves his job and that made all the difference, because he was keen to ensure what I chose was right. He spent lots of time with us and was enthusiastic about finding the right lounge and ottomans for us. I had previously had a Nick Scali lounge that I just loved for many years. Dylan was so helpful and his ability to communicate and make creative suggestions went a long ...way to giving me the confidence, that I’d made the right choice. If you want the best person, someone who will really look after you, and has integrity and amazing product knowledge - see Dylan at Belrose. The guy’s a champion. Thanks Dylan!!! Best ever shopping experience. AAA1!
We were given time to make our selection
A very large store to wander around. A friendly staff member was able to point us in the right direction. Steffi at Belrose was an absolute pleasure to deal with. Respectful, not pushy, in fact I have never had such pleasant service.
Don't believe a word they say. They lie to get your business & don't care when when they can't deliver on time
I ordered a recliner for my nursery 27th of Dec & was very clear that I needed it before the 20th of March when my baby is due. Monica at Belrose who I am told is the Store Manager assured me it would be 10 weeks so I proceeded with the order. I am now told the chair won't be ready until the end of March, after the baby arrives. I have asked whether there is a chair I can borrow & have been flat out told no, there is nothing we can do. No real empathy & no solutions offered. I tried to lodge a complaint on their website but conveniently the sen...d button doesn't work so proceeded to use their webchat. Was told there is a 2 week leeway in the order & nothing they can do to help & directed me back to Monica. I am really upset by this experience & will not buy from them again. If I didn't need the chair I would cancel the order but I don't have a more time to wait for another chair.
Perfectly punctual and perfectly professional and perfectly helpful!! Did a fabulous job. Was very obliging with all issues noted as well as an extra touch up. Also adjusted the doors very well. Thank you.
Service call from Frank was Who came to my house to demonstrate how to operate manual headrests Frank was on time polite and great to work with thanks frank martelli
The highlight of our experience was the sales assistant. She was extremely friendly and helpful. She was quick to ask if we needed any help, and listened to us. She then was able to help us decide what would work best for us. Her name is Jess ( a casual ).
Frank was punctual, polite, helpful and very professional. He was also tidy and showed respect in my home, he used a drop sheet to protect my rug. I am very happy with the service.
Thank you nicks Cali for sending this wonderful technician to come to my house to fix a leg in such hot day and what a through diligent work well done very satisfied
Frank was really wonderful. He removed a scratch from my bench- it now looks like new! He also gave me some great advice about looking after my table. Thanks Frank!
Thank you to Nick Scali staff at Belrose in particular Steffi, it has been an easy and enjoyable process to choose and order our new family lounge. We returned numerous times to ensure we chose the perfect option and Steffi was always smiling, incredibly helpful and very patient. Highly recommended!
Love my recliner
Good store with friendly helpful staff
Plenty of space in between displays
Choice of fabrics and good price
Did have to wait about 12 weeks for delivery but worth the wait
Delivery was hassle free and they assembled the sofa
Only downside was disposing of the enormous cardboard box it arrived in
Fantastic customer service from Steffi
Great product range, excellent customer service form Steffi who was not at all pushy but tuned in to what we needed and showed us appropriate options. We felt guided by a knowledgeable and helpful person. We now wait for the recliners to arrive.
Excellent experience over multiple visits
Steffi took great care of me, helping me with the size room I had to work with, the family situation and everyone’s needs and preferences. Even while I was waiting occasionally to meet with Steffi other sales people enquired to ensure I was being looked after. Products haven’t been delivered yet so I can’t comment on quality and sturdiness. I do wish I could change the foot/leg options on the furniture but it can’t all be my way! Thanks for everything. I hope the furniture stands up to the tests of a family over time.
This is the worst piece of rubbish disguised as furniture I have ever had in my life
Cost was $3,810 almost 3 years ago - supposedly on sale!!
The seating collapsed after 3 months and finally a rep came to prop up the seating which was a temporary fix.!
The lounge is filled with polyester fibre and not foam! It is designed to collapse meaning that seating has to be propped up with pillows - which, by the way fall into the depressed gap between the back and the seating!
The leather needs to be cleaned every week I was told. The leather hold...s every bit of grey colour after just one seating. Who cleans after every use? I had a Nick Scali lounge suite which wore very well but became too big for my new apt so had to sell it. What mistake! So! inferior quality and not to be bought again.
Used Nick Scalli numerous times. Always great service and good quality furniture too. Very good customer service and after sales service as well. On time delivery and friendly staff with a welcoming smile
Dom Michael and Chris did a amazing job took there time To make sure I was happy with the placement of my lounge they explained how to look after it and what to do if I ever moved thank you boys for a great experience
delivery service A +
dom michael and chris we're on time polite took great care in assembling my bed the made sure that it all lined up and that my mattress fit in it could not be happier with the service they provided and would recommend them to anyone buying nick scali furniture
Delightful effective technician
The Nick scali lounge we purchased has been a disaster.however the technicians you send out are consistantly helpful and delightful. As this is the second visit and we have only had the sofa 14 weeks in this time we are hopeful this will be the last. Frank Martello was polite clean effective explained everything he did
Excellent customer service
Steffi was amazing! Perfect customer service. Knowledgeable and so helpful. I would definitely recommend seeing her for your sofa. She took the time to explain which sofa would be best for our family.
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