After spending a large sum on furniture but finding some blemishes, I put in a service request.
Frank came out and provided a great service. Respectful, helpful, and attentive.
He answered my questions and resolved the issues.
Frank’s service and professionalism was excellent. Carried out the repair with no fuss. Very happy with the repair. He removed his shoes as it was raining (which was great) and left no mess at all. Thanks Frank.
Professional service by Frank. He came on time and Issue was fixed smoothly and perfectly. Place is left clean with no dirts left. Thank you Frank for your support and dedication.
Prompt, professional and a great repair
Frank came on time repaired the scratch on my new lounge. Looks good as new!
Thank you for your great after sales service. Thank you Frank
Frank's service was excellent . He arrived close to time specified and carried out work to be done in a very professional manner and was very polite thanks.
very good overall
Store was reasonably easy to find and access. It was well laid out, and had an excellent range, quality seems good overall. Sales man Mark, was very attentive and knowledgeable and also very patient. Thanks...
Great Customer Service - Nick Scali Campbeltown Outlet
We purchased the Cooper Bedside Table and Tall Boy and we were extremely happy with the customer service provided to us. Skye was very approachable, informative and made us feel very welcomed. We will definitely be back. Thanks Skye!
Excellent customer service, friendly not pushy. Thoroughly checked the condition of the lounge. Always readily available to assist with any enquires. Great reductions and assortment of stylish lounges with innovative features.
We have always had excellent service at nick Scali and your technician Frank has met all our expectations and addressed our problem in a friendly and professional way. We thank him and all your staff and wish everyone a very happy Christmas.
Good Customer Service
Store easy to navigate
Good range of products
have not received products yet but the quality looked good.
was not happy with the terms of the Accidental Damage Policy. Could only use once. Not worth the money.
Very professional service. Polite informative and generally very customer friendly. On time kept me informed of what he was doing. Seemed very customer focused. It was a very easy process. I was very happy with the service.
Extremely helpful and friendly service
The service that we have received from Ske was very helpful , has assisted us in all aspects and for this reason it was a real pleasure to shop at Nick Scali for this reason.
November 29th 2019 Update: Frank Martelli
We got delivered a buffet from Nick Scali and one of the doors was slightly not aligned. Nick Scali sent Frank to repair the door. I thought that it was definitely not repairable but Frank was able to quickly align the slightly warped door , and made it perfect. The service from Frank was amazing, perfect, quick and professional. Thank you so much.
Poor quality furniture
We purchased a leather lounge from these people and within 3 years the stitching had started to split. We contacted the store and they refused to rectify as it was out of warranty. Subsequent complaints and discussions changed nothing and they blamed us for not caring for the correctly. What rubbish. A expensive lounge should not split on a stitched seam in 3 years. I will never deal with these dishonourable people again and would never recommend them to anyone
The best sales assistance
With the assistance of salesman we purchased our favourite chairs. His assistance was generous and invaluable. No long wait for delivery! Can’t wait to get our chairs! We know Nic Scali furniture is of high quality and design!
Steven is fantastic!
Bought some beautiful furniture from Steven. Faults began to appear and Steve guided us though the service process. He was understanding of our needs and helped us find more suitable furniture from their selection.
Harry is great.
Harry gave us great time and his full attention. We never felt pressured, and had a very enjoyable experience. We looked at a lot of lounges and colours and asked a lot of questions and he never once was put out.
We were served today by Harry, he was informative, very friendly and answered all our questions. We are extremely happy with the purchase of our new lounge, and can’t wait to receive it!
Frank came on time with my six new chairs.
He was very courteous and had great customer service. We really appreciated his great communication and great service. Thanks kindly for that.
Outstanding service and very helpful staff
Had one of the best experiences in the Nick Scali Campbelltown outlet store last weekend. The store has a great range of products at very reasonable prices. We ended up purchasing a lounge and I would like to say a special thanks to Fiona who was very helpful from the start and assisted us all the way through to making a right decision by explaining types of lounges and makes. I am normally a reluctant shopper but Fiona and the other staff's friendliness definitely turned it into a very pleasant experience. I would highly recommend this store to anyone.
The Campbelltown outlet store is easy to navigate, showing a variety of products, with reasonable prices. The lounge we purchased has a mark on one side, but we were made aware of that straight away. Fiona was fantastic from start to end of purchase, explaining types of lounges and makes. I am continuing to shop there because of Fiona and the other staff's friendly, professional and very knowledgeable service. I would highly recommend this store to all my family and friends.
Questions & Answers
is the sofa Mazara available in cambelltown factory outlet shop ?
Customer S.Nick Scali
Thank you for reaching out!
I'm sorry to say there are no Mazara lounges available in our Campbelltown Clearance showroom. However, if you'd like, I can have someone from the team in our clearance showroom contact and assist you with your query from here. I'd just need a preferred contact method we can reach you on to do so. If you don't wish to share sensitive information in a public forum, please send your details to me via firstname.lastname@example.org
I hope to hear from you.
Nick Scali Customer Care
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