Excellent Customer Service
My partner & I recently purchased two lounges from the Caringbah store & we were served by Francesco both times. Francesco provided exceptional service on each occasion. He was knowledgeable, efficient, helpful & friendly & made our experience enjoyable. We are so pleased with our purchases. Francesco is an asset to the store & business & should be recognised for the high level of service he provides! Thank you Francesco.
Regarding the delivery of our lounge, communication was clear in the lead up to the delivery & the phone staff were lovely. The delivery team were very efficient, organised & very friendly & on time. Again, they are an asset to your business & I thank them.
Exemplary customer service, surprisingly affordable product for the great quality
I made an unusual request and the customer service via phone email and in person was fabulous. Not only was it not copy pasted, every person I dealt with was genuinely warm and helpful - enough so to prompt me to want to leave a review.
Also surprised at the prices when you go in store - they are a lot more affordable than you'd assume for a store without prices online.
Frank came to help with a faulty recliner the lounge is only 15 months old. Job was done promptly and very satisfactorily. Frank was pleasant and respectful. Thank you Frank.
We brought an ottoman from Caringbah Nick Scali, and there was a cut on the fabric, Frank, the service Technician came on time and fixed it with an ease in 20 minutes. A good experience with Nick Scali.
Touch up to new furniture
Easy to navigate store
A good select of products
Very satisfied until I found some noticeable marks
Nick Scali assembled the unit
I was very happy with the service Frank Martelli provided In repairing the noticeable marks which are no longer noticeable. Happy to recommend his services to other Nick Scali customers
Super delayed delivery date promised 13 weeks max, now 16 weeks! no after sale support! no apology! never again!
We bought a lounge from NS Taren Point on boxing day. The salesman [name removed] was really helpful and we were convinced to buy the lounge. We were told it will take 9 weeks maximum of 13 weeks for the lounge to arrive in very odd situations. We should have received the lounge by this week and latest 3rd week of March. We are having a housewarming party by end of March so we were ok with the time frame as it is 14 weeks from purchase. Surely the lounge will arrive after 14 weeks thats more than 3 months!!! We then received a second message th...at it will arrive sometime in March as there is a delay and another email saying it will arrive 6 April making it 16 weeks!!! and just saying there is a slight change of ETA! another month is not a slight change!I cant believe there is no apology nor other offer of compensation whatseover! the email ended thank you for choosing Nick Scali! should have went somewhere else! poor aftersale! no consideration for customers, plus the lounge is not cheap! 16 weeks! seriously! never again! and dont buy from NS. we signed a paper stating max 13 weeks! deliver our item as you have promised on time!
This is perfect!
We had a slight problem with the arm rest on our new lounge, so they send a technician by the name Arthur, he was fantastic and very professional, he fix the problem in no time. Thank you Arthur 10/10
Starts nice ends like hell
The staff in the store are very nice, the service outstanding, then you buy and things start going sour, but the worst thing of all is the delivery, after you spend $6,000 they tell you that there is a delivery fee depending where you are, in our case it was $90, my wife had to stay home from 1 to 5, at 4 we called and they gave us the drivers phone number but he just didn't answer at all at 6PM we got to speak with him, then nothing again at 7:45 we got through and he got to our home at 8PM demanding to see the papers that we had paid the couc...hes we couldn't find them and because off the time the office was closed, at the end we did find the papers 8:45PM then they refused to deliver until I paid them the $90, after they left I walked out side to find all the boxes in our front yard. Please don't buy from Nick Scali!!!!!!!!
Dom Michael and Chris delivery my lounge they did a great job in assembling they were very professional in how they went in doing there job thanks Dom for your help
Leather Couch Peeling After 3 Years
Pretty dissapointed with my leather couch i purchased from Nik Scali in 2016.
The couch is a bit over 3 years old now and the (what is supposed to be) 100% leather now has the top coat peeling and starting to not look very good.
The couch is out of the sun and always cleaned reguarly yet the warranty claim was knocked back, as when the contractor came out to inspect he did a test and some dirt came off the leather and they are now saying i did not clean it enough which is definately not true.
I will not be purchasing any couch from Nik Scali...
Good experience with service call
Frank Martelli came to fix a fault with a 2 1/2 seater lounge . He communicated very well, arrived promptly and did a good job. I Would recommend Nick Scali service.
Arthur the technician came to fix an eve piece of furniture. He was courteous, prompt and did the work with a minimum of fuss. One of the best experiences we have had.
Frank came to fix the draw runners on 2 buffets I bought. He took his time and did the job properly and knew what he was doing. Also said to contact Head Office if there were any persisting problems. A true gentlemen
Delivery service was the best
Dom Michael and Chris were fantastic on time and made sure I was happy with the placement of my lounges they packed up the rubbish and left it in a neat pile amd even explained how to look after it thank you boys for a great experience
Frank Martelli came to my house to fix the recliner on my sofa which stopped working . Very friendly guy and his service was excellent! Overall Nick Scali offers quality products and service
Service call on new sofa
The material on my new modular was pilling. Frank was able to come at an earlier time which suited. He was friendly, courteous and efficient and gave us lint remover!!!Thanks Frank
Dom michael and chris were professionals did a delivery that other drivers said that it could not be done they took there time made sure that they did not damage my marble table would recommend them as for the communication in nick scali warehouse is very bad but these guys 100% the best
Frank Martelli was excellent he came to fix mark on concrete table
Dinning table purchased love the look and feel. Got a slight worn edge nick scali sent out frank martelli who fixed it straight away. It looks brand new again many thanks
Frank & Wayne
Frank & Wayne attended to my service request to fix my buffet table. They were very professional and got the job done so quick. I would definitely recommend buying from. Happy customer.
Excellent service. Frank Martelli is efficient and we are happy with it. He explained everything in details. Well done.
Excellent service. Frank Martelli is very efficient and he called us before he arrived. We are very happy with it. He explained everything in details to us. Thank you so much.
The reviewer stated that an incentive was offered for this review
Questions & Answers
I have just had a Leather sofa delivered 5 days ago and it stinks of chemicals. We cannot sit on it. We placed two large winter blankets on it in an effort to try to deaden the smell but this did not work on it and the smell is there still. We have tried using a fan and have 5 scented candles buring to get rid of the smell. NO USE. I am a previous customer and this did not happen with the previous lounge but I have been told you have changed manufactures to China and the leather is not the same as the first despite being told it was the same as my first lounge. We are now sitting on the floor as this is better than sitting anywhere on or near the lounge. A technican is coming on wednesday 5 days from now but I do not think we can tolerate the smell or the necessity to have all the windows open all the time. It is now getting cold at night. We are in a small apartment and the previous sofa has been given to family the same day as delivery of the new one. This is a most unsatisfactory, disappointing and disgusting. The smell is so bad it gives you a headache and bad taste in your mouth. We are also extremely concerned the impact of these chemicals is having on our health. The solution will be for you to take this lounge away provide refund and we will look elsewhere as I cannot see how this smell can be removed.
Hi there, we have just had the same problem. What type of couch and colour did you purchase? We purchased the Chifley in white.
Hi Morris we bought the Volante Chocolate have you managed to get the smell out of your couch?
We have used fans today on it to air the lounge all it did was send the foul smell through the whole house.
When we did sit on it with the blankets trying again after adding a third thick blanket the smell went all they way through to our clothes again. It is a very comfortable lounge but the smell is so foul we cannot sit on it.
I really am lost by all of this as the first leather lounge we purchased from them was great no smell and that was less than 3yrs ago in the same color.
It is going to be a very long uncomfortable and very smelly wait till wednesday.
We had our couch taken away Thursday. (2 weeks after delivery of the couch). The toxic odor could not be removed. We also suffered terribly. We went into their store yesterday to look at buying another one of Nick Scali's couches. We looked at the fabric couches, but we did not see anything we liked. We are very concerned that we will end up with toxic odor again with another leather couch. We cannot go through that again. Let us know how you get on. All the best with everything.
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