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Nick Scali Furniture NSW, Kotara

Nick Scali Furniture NSW, Kotara

4.6 from 227 reviews

Reviews

4.6

227 reviews
5
(176)
4
(31)
3
(3)
2
(3)
1
(14)
  • Product Quality
    4.2 (21)
  • Return Claim MadeYes (0) · No (24)
  • Warranty Claim MadeYes (11) · No (15)
  • Product Appearance As advertised (85%) · Not as advertised (15%)
  • Customer Service
    4.5 (22)
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So helpful in our couch search!

published

Carissa helped my partner and I choose the perfect lounge and ottoman for our new home. She was friendly, kind and not pushy at all. Carissa made sure we saw all the fabric swatches and showed us examples of them around the showroom so we could see what they looked like on larger scale. Thank you!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationKotara
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Laura M.

Laura M.Hunter Region, NSW

  • 2 reviews

Best customer Service! Best sales team and representatives, amazing furniture!

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationKotara, NSW
See all answers

Couch searching!

published

Amazing furniture coupled with fabulous service from new salesperson Mitch! He was patient and so very helpful, advising us of range, pricing and all the variations to the fabrics :) we are thrilled to bits with our choice

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationKotara
See all answers
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Monica

MonicaHunter Region, NSW

  • 4 reviews

Great service from Arthur and Nick Scali

published

This is the second leather lounge we have purchased from Nick Scali Kotara and we can't fault the service. Our first longer lasted twelve years and survived kids and pets. We were a little disappointed when the cushions on the second one started to sag after only two years but one phone call and they arranged for a technician to call. Arthur arrived and carried out the repair quickly and efficiently. We are very pleased with the service

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationKotara
See all answers
Lesley Marks Point

Lesley Marks PointHunter Region, NSW

  • 2 reviews

Very professional gentleman

published

Service on our lounge was carried out this morning.
On time
Professionaly by Arthur.
He was able to check for any similar issues, and left us feeling confident in his work.

Thankyou Nick Scali
Lesley Robinson

Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Mark D

Mark DHunter Region, NSW

Carissa from Nick Scali Kotara store

published

Carissa was very helpful in choosing a dining table and buffet. Very grateful for her help and I would recommend Carissa as there was no pressure which made us come back to buy from her. Would recommend Nick Scali to everyone clean and tidy store at Kotara.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationKotara NSW
See all answers

So happy!

published

Adam from the kotara store was really helpful and easy going! Didn’t feel rushed when being super indecisive and incredibly happy with the product! Really good quality concrete table, will visit again in the future!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationKotara
See all answers
dcrossley1961

dcrossley1961Hunter Region, NSW

Great service from Carissa

published

Carissa was very helpful in choosing a lounge showing use frabics and styles. Very grateful for her help. Would recommend Nick Scali to everyone clean and tidy store at Kotara.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationKotara
See all answers

Dining room table

published

Store staff, some were good to deal with some overly pushy

Frank Martelli carried out repairs to our dining room table after it was delivered. The work was professional thanks Frank

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance Not as advertised
See all answers
Furniture Shops

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Libby B.

Libby B.Hunter Region, NSW

Fantastic Customer Service

published

Went to the Kotara store during the recent sales and found the sales assistant Michael extremely knowledgeable and helpful. I didn't realise there was a cooling offer period which I end up using and there was no fuss caused when I had to cancelled the order. The large selection of furniture was tastefully displayed in their large showroom. Will be back.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationKotara
See all answers

Great Repair Service

published

Had a great repair service of one of our chairs done by service technician Frank Martelli. Quick, easy and when we rang to get someone to come and repair it they came as soon as they could.

Customer Service
Product Quality

Great shopping experience, sales rep Mathew was wonderful.

published

As soon as we entered the store we were greeted by a friendly staff member Mathew. His knowledge of all the products in the store was excellent. We were extremely happy with our purchase and Mathew went above and beyond in helping us load our car with the items we bought. I would have no hesitation in recommending Mathew to anyone looking for genuine guidance and honest opinions when purchasing any furniture in this store. Mathew showed us true customer service still exists!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationKotara
See all answers
Melissa C.

Melissa C.

  • 2 reviews

Our Go-to Shop for Quality Furniture!

published

I cannot recommend Matthew from the Kotara store enough. My partner and I are in the process of fully furnishing our newly built home and we have bought a couple of major furniture pieces from Nick Scali. We are always welcomed into the store and all staff are friendly and approachable.
Matthew is friendly and genuine, and always goes above and beyond to meet our needs.
We cannot wait to have all of our beautiful new furniture delivered to our home.
Would definitely recommend!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationKotara NSW
See all answers
Jules

JulesHunter Region, NSW

Deb Sales Rep

published

Deb was very helpful and we would definitely ask for her again if we need to make another purchase. For her 5 out of 5. Although Scali’s have nice products, they do tend to have slightly old fashioned purchase procedures. No online or phone ordering. Having said that though we did organise 3 out of 5 pieces we were after.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationKotara NSW
See all answers
Gribbs

GribbsHunter Region, NSW

  • 2 reviews

Customer service ZERO

published

Just came out of kotara store. Went there with $15000 to spend on loungeroom and 2 bedrooms furniture. I walked out with NOTHING. Not one staff member spoke to me and 3 wer chatting amongst themselves. All good on way back to Domayne.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationKotara
See all answers
1 comment
Nick Scali
Customer S.Nick Scali
Furniture Shops

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Totally disgusted my lounge is being delivered today 7pm and still not here.

published

Delivery time unacceptable took day off without pay and I have to pay for delivery’s want a refund take the lounge back if I ever get it not happy ever

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationKotara
See all answers
1 comment
Nick Scali
Customer S.Nick Scali
2girls

2girls

  • 2 reviews
  • 1 like

Carlos service technician

published

Carloshad great communication. Let me know he was on his way. Arlos knew his product well and did a great job of repairing our lounge. Thanks for a great job.

Carlos service technician

published

Technician was fast and efficient at diagnosing the issue and was informative from start to finish. He called to let us know he was on his way, suited us. Thank you Carlos

Carlos Service technician

published

Carlos has a very good approach to his work Excellent customer service. I even had a courtesy call before he arrived. Very happy with work and quality Quick
Thank you Carlos

Carlos service technician

published

I found Carlos very punctual courteous and helpful he called as he was running early which is a very uncommon occurrence in this day and age. I would highly recommend Nick scarliis service division to anyone if all your service staff are of the same quality as Carlos

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
See all answers
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