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Nick Scali Furniture NSW, Kotara

Nick Scali Furniture NSW, Kotara

4.5 from 219 reviews

Reviews

Review distribution

5 star
168
4 star
31
3 star
3
2 star
3
1 star
14

Dining room table

published

Store staff, some were good to deal with some overly pushy

Frank Martelli carried out repairs to our dining room table after it was delivered. The work was professional thanks Frank

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance Not as advertised
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Libby B.

Libby B.Hunter Region, NSW

Fantastic Customer Service

published

Went to the Kotara store during the recent sales and found the sales assistant Michael extremely knowledgeable and helpful. I didn't realise there was a cooling offer period which I end up using and there was no fuss caused when I had to cancelled the order. The large selection of furniture was tastefully displayed in their large showroom. Will be back.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationKotara
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Great Repair Service

published

Had a great repair service of one of our chairs done by service technician Frank Martelli. Quick, easy and when we rang to get someone to come and repair it they came as soon as they could.

Product Quality
Customer Service

Great shopping experience, sales rep Mathew was wonderful.

published

As soon as we entered the store we were greeted by a friendly staff member Mathew. His knowledge of all the products in the store was excellent. We were extremely happy with our purchase and Mathew went above and beyond in helping us load our car with the items we bought. I would have no hesitation in recommending Mathew to anyone looking for genuine guidance and honest opinions when purchasing any furniture in this store. Mathew showed us true customer service still exists!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationKotara
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Our Go-to Shop for Quality Furniture!

published

I cannot recommend Matthew from the Kotara store enough. My partner and I are in the process of fully furnishing our newly built home and we have bought a couple of major furniture pieces from Nick Scali. We are always welcomed into the store and all staff are friendly and approachable.
Matthew is friendly and genuine, and always goes above and beyond to meet our needs.
We cannot wait to have all of our beautiful new furniture delivered to our home.
Would definitely recommend!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationKotara NSW
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Jules

JulesHunter Region, NSW

Deb Sales Rep

published

Deb was very helpful and we would definitely ask for her again if we need to make another purchase. For her 5 out of 5. Although Scali’s have nice products, they do tend to have slightly old fashioned purchase procedures. No online or phone ordering. Having said that though we did organise 3 out of 5 pieces we were after.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationKotara NSW
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Gribbs

GribbsHunter Region, NSW

  • 2 reviews

Customer service ZERO

published

Just came out of kotara store. Went there with $15000 to spend on loungeroom and 2 bedrooms furniture. I walked out with NOTHING. Not one staff member spoke to me and 3 wer chatting amongst themselves. All good on way back to Domayne.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationKotara
See all answers
1 comment
Nick Scali
Customer S.Nick Scali

Totally disgusted my lounge is being delivered today 7pm and still not here.

published

Delivery time unacceptable took day off without pay and I have to pay for delivery’s want a refund take the lounge back if I ever get it not happy ever

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationKotara
See all answers
1 comment
Nick Scali
Customer S.Nick Scali
2girls

2girls

  • 2 reviews
  • 1 like

Carlos service technician

published

Carloshad great communication. Let me know he was on his way. Arlos knew his product well and did a great job of repairing our lounge. Thanks for a great job.

Carlos service technician

published

Technician was fast and efficient at diagnosing the issue and was informative from start to finish. He called to let us know he was on his way, suited us. Thank you Carlos


Carlos Service technician

published

Carlos has a very good approach to his work Excellent customer service. I even had a courtesy call before he arrived. Very happy with work and quality Quick
Thank you Carlos


Carlos service technician

published

I found Carlos very punctual courteous and helpful he called as he was running early which is a very uncommon occurrence in this day and age. I would highly recommend Nick scarliis service division to anyone if all your service staff are of the same quality as Carlos

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
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Carlos service technician

published

Carlos was prompt efficient and super friendly! Resolved our problem quickly and with a smile and gave us a few tips to keep our lounge looking great throughout summer heat we get through our windows! Thanks heaps!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

John

JohnHunter Region, NSW

  • 2 reviews
  • 1 like

Repair David Service Technican

published

Thanks for the repair work on the settee
David arrived on time, courtious and friendly
He spent considerable time doing the repair problem of the loose cushion.
The settee looks much better now

Carlos service technician

published

Very polite and quick at his profession. Came on time and his name was Carlos,
Fix the chairs needing attention which was only 3 and also tightened the other 5 chairs'

Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationKotara
See all answers
Lucienne gerrard

Lucienne gerrardHunter Region, NSW

CARLOS SERVICE TECHNITION

published

Carlos arrived on time, and identified the problem immediately. He not only fixed it but helped me understand other aspects of the suite. Nick Scali is lucky to have his service.

Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationKotara
See all answers

Carlos service technician

published

On time Very friendly guy seems to know what was wrong straight away. Motor was the problem. Had a new motor in his van and replaced the motor be replaced

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationKotara
See all answers

Jane B

Jane BNewcastle

  • 2 reviews

We absolutely love our new Nick Scali sofa !!

published

From our first visit to the Kotara store, we found the experience of purchasing our new sofa excellent. The sales people were very professional and helpful and our sofa was delivered earlier than expected !! The delivery and assembly went smoothly and the delivery men were very professional. Our sofa is super comfortable and modern and we love it. The quality of the furniture is excellent, and we especially appreciate the provision of the fabric care and cleaning kit - an unexpected bonus.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationKotara, NSW
See all answers

Carlos Serralhelro - Repairs

published

The new arm we purchased had a split leg and 3 wobbly legs. Carlos repaired it and he did an excellent job. The chair shouldn't have left the factory in that state. I would expect better quality control from Nick Scali to reflect the furniture pricing.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
See all answers

Andy

AndyHunter Region, NSW

Touch ups to scratched wooden legs when furniture delivered

published

Frank Martelli came to touch up some scratches on the wooden legs and pulls on our newly delivered furniture. He was punctual and efficient and did a good job. happy with the service.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationKotara
See all answers

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Details

CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living and Sofas
Compare all Nick Scali Furniture

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