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Nick Scali Furniture NSW, Marsden Park

Nick Scali Furniture NSW, Marsden Park

4.7 from 73 reviews

Reviews

4.7

73 reviews
5
(62)
4
(7)
3
(1)
2
(0)
1
(3)
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Kamal K.

Kamal K.Sydney, NSW

Great after sale service

published

I recently got my dining and lamp table and was disappointed to see the slight mark on top of it, though had a month time to get a technician (Coz of long queue) however was really happy to deal with Frank Martelli, he is very professional and knowledgeable and fixed the scratch in just less then 10 mins.
Great customer service experience.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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Ana

AnaNew South Wales

Frank Martelli

published

Dear service
Thanks for your service sent your worker who fixed the table for me today !
He has done a good job ! And I am appreciate that.
I love NICKSCALI’s style and fashion and brand, but hope your company try to improve quality a bit and keep your standards. I will still happy be in your store next time.
Thanks!!!!!!!!
Ana

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Frank martelli

published

Prompt and quick service
Job done on schedule
Friendly service man willing to help customer out to sort the issue
Product is of good quality and will recommend Nick Scali to other family and friends

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Warranty repair of electric recliner

published

Frank was assigned the task to repair the electric recliner. He was professional, on time and managed to resolve the issue. It work just like brand new. Keep up the good work. Thank you

Kas

KasSydney, NSW

  • 4 reviews

Great service by area manager Eric Sayyah

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMarsden Park
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Bob

BobSydney

  • 4 reviews

Good service

published

Have a good range of furniture , and offered a great after sale service after we had a minor issue
Over all happy with my experience ,Definitely will buy again in the future

Customer Service
Product Quality

Frank Martelli was good

published

The scratch on my new marble table is almost invisible now. Good work from Frank Martelli who came to fix the issue. He was patient and very professional. Did a good job.

Raghu

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMarsden park
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Poor Quality not worth the money

published
  • +7
Customer Service
Product Quality
Product Appearance Not as advertised
Store LocationMarsden Park Store
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2 comments
Nick Scali
Customer S.Nick Scali
Ramie Tawadros
Ramie Tawadros
Cathy

CathySydney

  • 2 reviews
  • 1 like

Chair replaced

published

Customer service at Nick Scali is terrific, thank you for your prompt service in replacing my dining room leather chair, thanks to Frank Martelli for the early delivery much appreciated

Return Claim MadeYes
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EBJE

EBJESydney, NSW

David was great

published

David was very friendly and Made an effort to get to know us so he could help us pick our favourite couch.also offered to help us pick a dining room table and chairs. As we couldn’t today we will be going back to him.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMarsden Park
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Excited for new sofa

published

Found our new sofa last week in store, had brilliant personal, factual and non-pushy service from Ash. After measuring up at home we went back this week to place our order with Ash, same great service and were completely happy until a more greasy sales guy came over to check on us, he just made the service feel fake. Still happy with our selection and looking forward to having it delivered in 7-9 weeks.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMarsden Park
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Carlos service technician

published

Carlos was punctual and quick to rectify the issue. Very friendly and professional. He called me to provide me with updates on his ETA. He gave me handy tips on how to look after our lounge.

Gai B

Gai BCentral West, NSW

  • 2 reviews
  • 1 like

fantastic service

published

we called into Marsden Park NS, to look at leather lounges, Ash was so helpful, knowledge of products and range very helpful, not pushy, & didn't mind staying back after hours to help us with our selection.
have purchased 2 Savoy leather lounges & look forward to delivery, also found store manager Zahid so polite & professional on the phone with our requests, would definitely travel 2 hours for this service again 10 out of 10

Customer Service
Store LocationMarsden Park

Carlos service technician

published

Carlos arrived on early with plenty of notice with a curtsy call to let me know he was on his way. He identified the issue quickly and proceeded to fix without any problems

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
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Carlos was amazing

published

Friendly and knowledgeable fix the problem really quickly news actly what to do
call the head of time to let us know that he was on his way thank you Carlos

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Excellent service Frank Martelli

published

Frank arrived ahead of time which suited us. We told him the problem and he was able to sort the problem in a prompt and efficient manner. Excellent service today.

AYASEEN

AYASEEN

  • 2 reviews

On time Service & professional Technician

published

Good service & easy to book them for fixing.

David ( services Technician ) visited me today to fix a product.
He was on time, & has an excellent experience in getting the issue resolved of my TV unit drawer.

He has very good knowledge in other problems & he advised how to fix it

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationMarsden park
See all answers
IMH

IMHSydney, NSW

Worst customer service ever!

published

We had ordered a marble table and two leather chairs in Nov 2018. The marble table was discovered to be broken during delivery. Reported, they visited and finally approved a credit note. Since then, we've been visiting their stores at various locations, order stuff and just before the day of delivery, they call us to tell our new table is also broken. It's been 5 months and we have literally been visiting them every weekend, just been wasting our time!!
It took Nick Scali 3 months to organise a visit to check the leather chair. It's 2 months since their visit and we have no clue what they are going to do with the chair.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationAuburn, Marsden Park and Castle Hill
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1 comment
Nick Scali
Customer S.Nick Scali
Bounty10

Bounty10Sydney

  • 3 reviews
  • 5 likes

After sales service

published

Purchasing my Lounge was too easy. It was also too easy to organise for a lounge repair with Nick Scali. Frank was very prompt and professional. I highly recommend their products and service which, in my opinion, in these times a breath of fresh air!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Nadia

NadiaSydney, NSW

Efficient service

published

Arrived on time. Provided friendly service. Fixed sofa leg in a timely manner. Provided answers to my questions with regard to the sofa. Overall satisfied with the service provided by Frank Martelli.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
See all answers
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