??!
1 photo
Nick Scali Furniture NSW, Marsden Park

Nick Scali Furniture NSW, Marsden Park

4.8 from 65 reviews

Reviews

Review distribution

5 star
56
4 star
6
3 star
1
2 star
0
1 star
2

Cathy

CathySydney

  • 2 reviews
  • 1 like

Chair replaced

published

Customer service at Nick Scali is terrific, thank you for your prompt service in replacing my dining room leather chair, thanks to Frank Martelli for the early delivery much appreciated

Return Claim MadeYes

EBJE

EBJESydney, NSW

David was great

published

David was very friendly and Made an effort to get to know us so he could help us pick our favourite couch.also offered to help us pick a dining room table and chairs. As we couldn’t today we will be going back to him.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMarsden Park
See all answers

Excited for new sofa

published

Found our new sofa last week in store, had brilliant personal, factual and non-pushy service from Ash. After measuring up at home we went back this week to place our order with Ash, same great service and were completely happy until a more greasy sales guy came over to check on us, he just made the service feel fake. Still happy with our selection and looking forward to having it delivered in 7-9 weeks.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMarsden Park
See all answers

Carlos service technician

published

Carlos was punctual and quick to rectify the issue. Very friendly and professional. He called me to provide me with updates on his ETA. He gave me handy tips on how to look after our lounge.


Gai B

Gai BCentral West, NSW

  • 2 reviews
  • 1 like

fantastic service

published

we called into Marsden Park NS, to look at leather lounges, Ash was so helpful, knowledge of products and range very helpful, not pushy, & didn't mind staying back after hours to help us with our selection.
have purchased 2 Savoy leather lounges & look forward to delivery, also found store manager Zahid so polite & professional on the phone with our requests, would definitely travel 2 hours for this service again 10 out of 10

Customer Service
Store LocationMarsden Park

Carlos service technician

published

Carlos arrived on early with plenty of notice with a curtsy call to let me know he was on his way. He identified the issue quickly and proceeded to fix without any problems

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
See all answers

Carlos was amazing

published

Friendly and knowledgeable fix the problem really quickly news actly what to do
call the head of time to let us know that he was on his way thank you Carlos


Excellent service Frank Martelli

published

Frank arrived ahead of time which suited us. We told him the problem and he was able to sort the problem in a prompt and efficient manner. Excellent service today.

AYASEEN

AYASEEN

  • 2 reviews
  • 2 likes
  • Verified customer

On time Service & professional Technician

published

Good service & easy to book them for fixing.

David ( services Technician ) visited me today to fix a product.
He was on time, & has an excellent experience in getting the issue resolved of my TV unit drawer.

He has very good knowledge in other problems & he advised how to fix it

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationMarsden park
See all answers
IMH

IMHSydney, NSW

Worst customer service ever!

published

We had ordered a marble table and two leather chairs in Nov 2018. The marble table was discovered to be broken during delivery. Reported, they visited and finally approved a credit note. Since then, we've been visiting their stores at various locations, order stuff and just before the day of delivery, they call us to tell our new table is also broken. It's been 5 months and we have literally been visiting them every weekend, just been wasting our time!!
It took Nick Scali 3 months to organise a visit to check the leather chair. It's 2 months since their visit and we have no clue what they are going to do with the chair.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationAuburn, Marsden Park and Castle Hill
See all answers
1 comment
Nick Scali
Customer S.Nick Scali

Bounty10

Bounty10Sydney

  • 3 reviews
  • 5 likes

After sales service

published

Purchasing my Lounge was too easy. It was also too easy to organise for a lounge repair with Nick Scali. Frank was very prompt and professional. I highly recommend their products and service which, in my opinion, in these times a breath of fresh air!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Nadia

NadiaSydney, NSW

Efficient service

published

Arrived on time. Provided friendly service. Fixed sofa leg in a timely manner. Provided answers to my questions with regard to the sofa. Overall satisfied with the service provided by Frank Martelli.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
See all answers

quick and efficient

published

Technician, Frank Martelli arrived on time and tended to the product imperfections very quickly. Very satisfied with touch ups. Could not noticeably see imperfections afterwards.

Overall happy with products bought.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Awesome after sale service by David

published

David came to fix our electric lounge with a broken cable. He quickly identified the issue and provided the best solution. After fixing the issue, he tied up the cables properly and neatly to prevent the issue happening again.

Really great jod. Thanks, Dave!

Product Appearance As advertised
Jong F

Jong FSydney, NSW

  • Verified customer

Awesome Post Sales and Support

published

Dave from Service Department came, immediately has shown very accomodating and friendly soft skills, as soon as when it came with the issue, he took it to another level, Dave diagnosed and addressed the issue at the very first instance. Very capable. Smooth handling of the issue at hand. Spot on skills on multiple fronts. Thanks!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationMarsden Park
See all answers
Diana

DianaWoodcroft

  • 2 reviews
  • 3 likes

Frank martelli

published

Frank came to my house and demonstrated how to operate the manual arm rest on my lounge thsnks frank for today

Shop LocationNSW, Marsden Park

Delivery sevice

published

Dom michael and chris were very helpful, efficient and patient with our lounge delivery today - Thank you Nick Scali!

Shop LocationNSW, Marsden Park

Great help and a great price!

published

David from Marsden Park couldn’t have been more help! We wearnt too sure if the tables that we selected was going to be our final decision but David went through all the benefits that you guys offer and did us a great deal. He also explained the delivery and how payments and holding worked. Full of knowledge and actually sounded interested in our house we were building instead of just chasing a sale. Would 100% recomend this store and David to family and friends. Spent $5600 because of him. Thanks David!!

Shop LocationNSW, Marsden Park

Carlos the technician

published

Carlos was prompt and polite. He analysed the problem quickly and made a small adjustment which corrected the problem. He then thoroughly tested the lounge and tightened a few loose screws. He then advised us of some tips to maintain the lounge in good condition.

Shop LocationNSW, Marsden Park

Chicago Gainsborough 3s

published

Moey and. Hassan. Great service . Friendly and approachable. And prompt delivery . Took the covers off and helped setup as well

Shop LocationNSW, Marsden Park

Page 1 of 4

See all Nick Scali Furniture reviews

Questions & Answers

Sorry, there are no questions about Nick Scali Furniture NSW, Marsden Park but you can read 203 questions about Nick Scali Furniture.


Get an answer from our members and Nick Scali representatives

Details

CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living and Sofas
Compare all Nick Scali Furniture

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.