David was great
David was very friendly and Made an effort to get to know us so he could help us pick our favourite couch.also offered to help us pick a dining room table and chairs. As we couldn’t today we will be going back to him.
Excited for new sofa
Found our new sofa last week in store, had brilliant personal, factual and non-pushy service from Ash. After measuring up at home we went back this week to place our order with Ash, same great service and were completely happy until a more greasy sales guy came over to check on us, he just made the service feel fake. Still happy with our selection and looking forward to having it delivered in 7-9 weeks.
we called into Marsden Park NS, to look at leather lounges, Ash was so helpful, knowledge of products and range very helpful, not pushy, & didn't mind staying back after hours to help us with our selection.
have purchased 2 Savoy leather lounges & look forward to delivery, also found store manager Zahid so polite & professional on the phone with our requests, would definitely travel 2 hours for this service again 10 out of 10
- Verified customer
On time Service & professional Technician
Good service & easy to book them for fixing.
David ( services Technician ) visited me today to fix a product.
He was on time, & has an excellent experience in getting the issue resolved of my TV unit drawer.
He has very good knowledge in other problems & he advised how to fix it
Worst customer service ever!
We had ordered a marble table and two leather chairs in Nov 2018. The marble table was discovered to be broken during delivery. Reported, they visited and finally approved a credit note. Since then, we've been visiting their stores at various locations, order stuff and just before the day of delivery, they call us to tell our new table is also broken. It's been 5 months and we have literally been visiting them every weekend, just been wasting our time!!
It took Nick Scali 3 months to organise a visit to check the leather chair. It's 2 months since their visit and we have no clue what they are going to do with the chair.
After sales service
Purchasing my Lounge was too easy. It was also too easy to organise for a lounge repair with Nick Scali. Frank was very prompt and professional. I highly recommend their products and service which, in my opinion, in these times a breath of fresh air!
quick and efficient
Technician, Frank Martelli arrived on time and tended to the product imperfections very quickly. Very satisfied with touch ups. Could not noticeably see imperfections afterwards.
Overall happy with products bought.
Awesome after sale service by David
David came to fix our electric lounge with a broken cable. He quickly identified the issue and provided the best solution. After fixing the issue, he tied up the cables properly and neatly to prevent the issue happening again.
Really great jod. Thanks, Dave!
- Verified customer
Awesome Post Sales and Support
Dave from Service Department came, immediately has shown very accomodating and friendly soft skills, as soon as when it came with the issue, he took it to another level, Dave diagnosed and addressed the issue at the very first instance. Very capable. Smooth handling of the issue at hand. Spot on skills on multiple fronts. Thanks!
Great help and a great price!
David from Marsden Park couldn’t have been more help! We wearnt too sure if the tables that we selected was going to be our final decision but David went through all the benefits that you guys offer and did us a great deal. He also explained the delivery and how payments and holding worked. Full of knowledge and actually sounded interested in our house we were building instead of just chasing a sale. Would 100% recomend this store and David to family and friends. Spent $5600 because of him. Thanks David!!
Carlos the technician
Carlos was prompt and polite. He analysed the problem quickly and made a small adjustment which corrected the problem. He then thoroughly tested the lounge and tightened a few loose screws. He then advised us of some tips to maintain the lounge in good condition.
- ‹ Prev
- Next ›
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.