Reviewer Photos & Videos
Great after sale service
I recently got my dining and lamp table and was disappointed to see the slight mark on top of it, though had a month time to get a technician (Coz of long queue) however was really happy to deal with Frank Martelli, he is very professional and knowledgeable and fixed the scratch in just less then 10 mins.
Great customer service experience.
Thanks for your service sent your worker who fixed the table for me today !
He has done a good job ! And I am appreciate that.
I love NICKSCALI’s style and fashion and brand, but hope your company try to improve quality a bit and keep your standards. I will still happy be in your store next time.
Prompt and quick service
Job done on schedule
Friendly service man willing to help customer out to sort the issue
Product is of good quality and will recommend Nick Scali to other family and friends
Warranty repair of electric recliner
Frank was assigned the task to repair the electric recliner. He was professional, on time and managed to resolve the issue. It work just like brand new. Keep up the good work. Thank you
Great service by area manager Eric Sayyah
I was recommended Nick Scali by a friend to buy lounges for my brand new home. I visited the Marsden park showroom for the first time and Eric was visiting the store doing his rounds as the area manager. He immediately attended to us, educated us about all of the products we liked and assisted me even to decide which ones would suit viewing our new house plans and pictures. We ended up buying 2 lounges and an armchair from nick scAli primarily due to his service. Whenever I had a question about my product he was responsive immediately at any ho...ur of the day. I would recommend nick scali to everyone just based on the service I got from Nick. He is a true customer service champion with customer at the front of his mind. Thank you Eric for your wonderful service and Nick Scali should gave more of you!!!
Have a good range of furniture , and offered a great after sale service after we had a minor issue
Over all happy with my experience ,Definitely will buy again in the future
Frank Martelli was good
The scratch on my new marble table is almost invisible now. Good work from Frank Martelli who came to fix the issue. He was patient and very professional. Did a good job.
Poor Quality not worth the money
Think twice before purchasing form this store... they are not up to their quality...!!!
My new lounge (MARGAUX) which is less than two months got wrinkles and scratches... gaps between the legs and the sofas frame... when I asked for a return they refused... I paid nearly $4,000 in this lounge however the quality and the finish is bad...
After a long set of email and phone calls Nick Scali refused to refund me the money and didnt want to resolve this issue peacefully... if you are looking for bad quality, bad customer service, time to waist an...
Customer service at Nick Scali is terrific, thank you for your prompt service in replacing my dining room leather chair, thanks to Frank Martelli for the early delivery much appreciated
David was great
David was very friendly and Made an effort to get to know us so he could help us pick our favourite couch.also offered to help us pick a dining room table and chairs. As we couldn’t today we will be going back to him.
Excited for new sofa
Found our new sofa last week in store, had brilliant personal, factual and non-pushy service from Ash. After measuring up at home we went back this week to place our order with Ash, same great service and were completely happy until a more greasy sales guy came over to check on us, he just made the service feel fake. Still happy with our selection and looking forward to having it delivered in 7-9 weeks.
Carlos service technician
Carlos was punctual and quick to rectify the issue. Very friendly and professional. He called me to provide me with updates on his ETA. He gave me handy tips on how to look after our lounge.
we called into Marsden Park NS, to look at leather lounges, Ash was so helpful, knowledge of products and range very helpful, not pushy, & didn't mind staying back after hours to help us with our selection.
have purchased 2 Savoy leather lounges & look forward to delivery, also found store manager Zahid so polite & professional on the phone with our requests, would definitely travel 2 hours for this service again 10 out of 10
Carlos service technician
Carlos arrived on early with plenty of notice with a curtsy call to let me know he was on his way. He identified the issue quickly and proceeded to fix without any problems
Carlos was amazing
Friendly and knowledgeable fix the problem really quickly news actly what to do
call the head of time to let us know that he was on his way thank you Carlos
Excellent service Frank Martelli
Frank arrived ahead of time which suited us. We told him the problem and he was able to sort the problem in a prompt and efficient manner. Excellent service today.
- NSW, Marsden Park
- Verified customer
On time Service & professional Technician
Good service & easy to book them for fixing.
David ( services Technician ) visited me today to fix a product.
He was on time, & has an excellent experience in getting the issue resolved of my TV unit drawer.
He has very good knowledge in other problems & he advised how to fix it
Worst customer service ever!
We had ordered a marble table and two leather chairs in Nov 2018. The marble table was discovered to be broken during delivery. Reported, they visited and finally approved a credit note. Since then, we've been visiting their stores at various locations, order stuff and just before the day of delivery, they call us to tell our new table is also broken. It's been 5 months and we have literally been visiting them every weekend, just been wasting our time!!
It took Nick Scali 3 months to organise a visit to check the leather chair. It's 2 months since their visit and we have no clue what they are going to do with the chair.
After sales service
Purchasing my Lounge was too easy. It was also too easy to organise for a lounge repair with Nick Scali. Frank was very prompt and professional. I highly recommend their products and service which, in my opinion, in these times a breath of fresh air!
Arrived on time. Provided friendly service. Fixed sofa leg in a timely manner. Provided answers to my questions with regard to the sofa. Overall satisfied with the service provided by Frank Martelli.
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