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Nick Scali Furniture NSW, Penrith

Nick Scali Furniture NSW, Penrith

4.7 from 185 reviews

Reviews

4.7

185 reviews
5
(153)
4
(22)
3
(0)
2
(1)
1
(9)
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Frank martell

published

Frank done a great job and very efficient,I'll be happy to get him to fix anything. Frank and the people who were raised in their own were they are the

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPenrith
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Product knowledge

published

Have not received item, was informed all made in Australia not imported from China promised delivery have been set back so literally this stage over two months waiting if I was told this sofa was made overseas would not have made purchase

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationPenrith
See all answers
1 comment
Nick Scali
Customer S.Nick Scali
Don v W

Don v WSydney Surrounds, NSW

New lounge chairs

published

My wife and I found it quit easy to navigate the store and easy assess wha t was on offer and quickly narrow down our short list. The range was satisfactory and able to compare as we had visited a number of stores before yours. We don’t have our product home as yet and was advised the delivery person will assemble what ever is required. Your sales consultant who we dealt with both times was Nikita as I said to my wife she was so professional and respectful of our wishes.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPenrith NSW
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Lee.

Lee.Sydney Surrounds, NSW

Repair man excellence !

published

The lounge is approximately 4 years old & still good but we had a problem with chaise recliner.
Got onto service & had time booked.
Technician Arthur Telega arrived, accurately assessed & repaired lounge quick.
Arthur was excellent to deal with & showed a great knowledge of equipment.
Thank you for attending Arthur.

Lee Woods.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPenrith
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Excellent service

published

We recently purchased a lounge suite from the Penrith store and were very impressed with the service we received from Nikita- she was very patient and helpful. We will definitely consider shopping there again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPenrith
See all answers
A_Borg

A_BorgSydney, NSW

  • 2 reviews

Poor customer service!

published

Went with mother in law to buy a leather reclining lounge she had wanted. Took about 20 minutes of walking around the store until I had to wave a staff member to help us. Staff member did not seem to be interested in explaining difference between leather and at the end when I asked for pricing I was told that prices are as marked no negotiation. Sale Lost will never return again very upsetting

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPenrith
See all answers
1 comment
Nick Scali
Customer S.Nick Scali
Pamela Hempel

Pamela HempelSydney, NSW

Nick Scali is the BEST

published

Since our first visit to Nick Scali, I have been influenced by the choice of furniture and the quality of the product. The assistance from staff has always impressed me and on this occasion Julie & I shared my options and I felt no pressure from her, but the value of her advice made me feel like I was doing the right thing! The rapport from Julie will have me returning in the future and I will be hoping she is working on that occasion.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationPenrith
See all answers
kerrie

kerrieSydney, NSW

delivery service A+++++

published

dom michael and chris we're on time polite took great care in placing my lounges and made sure I was satisfied with the placement of them they weren't like some delivery drivers iv had that were on and out and did not care about how we felt these boys restored my faith that there are good delivery drivers out there thank you boys for a great experience you are a credit to nick scali and your selves

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationpenrith
See all answers
Brendan

BrendanSydney, NSW

  • 2 reviews

this is perfect

published

the store was easy. satisfied with product. satisfied with the whole experience. Julie was very helpful and co operative in answering all questions. we were happy with her service. thank you.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationPenrith Nick Scali
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Dave

DaveSydney, NSW

  • 2 reviews

go see Julie at Nick Scali Penrith - don't waste time anywhere else

published

Julie was courteous, professional, and helpful at all times. We had been to several furniture retailers (including other Nick Scali branches) and the quality of service offered by Julie was outstanding.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNick Scali Penrith
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Great customer service

published

My partner Martin and I came in to look at sofas, and Bryan was incredibly patient and helpful. We didnt even purchase anything on the day but returned to Penrith from Eastwood to make our purchase the next day thanks to his brilliant customer service.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPenrith
See all answers

Coffee tables

published

We easily found what we were looking for. The coffee tables we purchased were exactly what we were looking for. The product is of excellent quality and the delivery people were friendly and polite.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPenrith
See all answers

Amazing customer service and excellent advice.

published

Thank you Julie for your professional approach. We have been looking for 6 weeks and in that time, no one came close to your mature, intelligent and professional sales manner. Thank you

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationPenrith
See all answers

Happy with our purchase.

published

The staff were very helpful. It was easy to navigate around the store, and we found what we were looking for. There was a good range of products available. We bought the products on sale. The furniture was in stock, and we don't have to wait long for delivery. We haven't received the furniture as yet.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPenrith
See all answers
Ted

TedSydney Surrounds, NSW

Was not we expected 1st time in a Nick Scali store .

published

The staff were very good no pressure at all and very helpful in every way.We kept changing and it was no problem.The range of products was very good.as for the lounge it has not arrived yet.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationPenrith
See all answers
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Jude

JudeSydney Surrounds, NSW

  • 2 reviews

Professional. Service Technician

published

Service Technician George.
George carried on the high quality service we received in store. George immediately recognised the problem & adjusted the Ram on the lounges . Considerate to our problem , well presented , respectful & very experienced in his work. The lounge chairs are perfect now. Thank you George .

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPenrith.
See all answers

The reviewer stated that an incentive was offered for this review

Halis TV Unit

Halis TV UnitSydney, NSW

  • 2 reviews

This looks exactly we were after.

published

It was very easy to navigate the store.Range of products was excellent.Quality looks good,but can't really comment as we have not received the unite as yet.Cannot comment on assembly as same we have not received the unit as yet.

Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPenrith.
Dan

DanSydney Surrounds, NSW

Excellent chair!! Wonderful customer service.

published

Julie was extremely helpful and professionally friendly. I would recommend her to anyone. You don’t get service like hers often these days.
And of course the chair we bought was perfect for our needs.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPenrith
See all answers

Great service!

published

Our lounge kept coming apart and had problems when reclining it but Frank Martelli was really friendly and fixed our lounge on first call out. Good customer service, we're happy customers.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationPenrith
See all answers

Great furniture

published

Always like the furniture at Nick Scali and choice available with plenty of space to browse. Nitika was very helpful and friendly. We still have it to be delivered and are confident it will meet our requirements.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationPenrith
See all answers
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