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Nick Scali Furniture NSW, Penrith

Nick Scali Furniture NSW, Penrith

4.7 from 176 reviews

Reviews

Review distribution

5 star
148
4 star
20
3 star
0
2 star
1
1 star
7

Dave

DaveSydney, NSW

  • 2 reviews

go see Julie at Nick Scali Penrith - don't waste time anywhere else

published

Julie was courteous, professional, and helpful at all times. We had been to several furniture retailers (including other Nick Scali branches) and the quality of service offered by Julie was outstanding.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNick Scali Penrith
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Great customer service

published

My partner Martin and I came in to look at sofas, and Bryan was incredibly patient and helpful. We didnt even purchase anything on the day but returned to Penrith from Eastwood to make our purchase the next day thanks to his brilliant customer service.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPenrith
See all answers

Coffee tables

published

We easily found what we were looking for. The coffee tables we purchased were exactly what we were looking for. The product is of excellent quality and the delivery people were friendly and polite.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPenrith
See all answers

Amazing customer service and excellent advice.

published

Thank you Julie for your professional approach. We have been looking for 6 weeks and in that time, no one came close to your mature, intelligent and professional sales manner. Thank you

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationPenrith
See all answers

Happy with our purchase.

published

The staff were very helpful. It was easy to navigate around the store, and we found what we were looking for. There was a good range of products available. We bought the products on sale. The furniture was in stock, and we don't have to wait long for delivery. We haven't received the furniture as yet.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPenrith
See all answers

Ted

TedSydney Surrounds, NSW

Was not we expected 1st time in a Nick Scali store .

published

The staff were very good no pressure at all and very helpful in every way.We kept changing and it was no problem.The range of products was very good.as for the lounge it has not arrived yet.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationPenrith
See all answers

Jude

JudeSydney Surrounds, NSW

  • 2 reviews

Professional. Service Technician

published

Service Technician George.
George carried on the high quality service we received in store. George immediately recognised the problem & adjusted the Ram on the lounges . Considerate to our problem , well presented , respectful & very experienced in his work. The lounge chairs are perfect now. Thank you George .

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPenrith.
See all answers

The reviewer stated that an incentive was offered for this review


Halis TV Unit

Halis TV UnitSydney, NSW

This looks exactly we were after.

published

It was very easy to navigate the store.Range of products was excellent.Quality looks good,but can't really comment as we have not received the unite as yet.Cannot comment on assembly as same we have not received the unit as yet.

Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPenrith.
Dan

DanSydney Surrounds, NSW

Excellent chair!! Wonderful customer service.

published

Julie was extremely helpful and professionally friendly. I would recommend her to anyone. You don’t get service like hers often these days.
And of course the chair we bought was perfect for our needs.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPenrith
See all answers

Great service!

published

Our lounge kept coming apart and had problems when reclining it but Frank Martelli was really friendly and fixed our lounge on first call out. Good customer service, we're happy customers.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationPenrith
See all answers

Great furniture

published

Always like the furniture at Nick Scali and choice available with plenty of space to browse. Nitika was very helpful and friendly. We still have it to be delivered and are confident it will meet our requirements.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationPenrith
See all answers

Lovely customer service

published

Bryan was able to assist us in finding the perfect lounge and in the material most suited to our family. His service was exceptional and not pushy like most sales people can be. Nothing was too hard for Bryan and he explained everything so well, the purchasing process was so easy. Thanks again!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPenrith
See all answers

New Lounge

published

Great service and products. Happy with my purchase and Nikita was great. She helped me out with colours and fabrics to ensure I got the perfect lounge which suited us best.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPenrith
See all answers

Sherree R.

Sherree R.Sydney, NSW

Delivery service

published

Dom Michael and Chris did an amazing job delivering our lounge, they were exactly on time and efficient setting it up! Explained everything. Thank you for such a great job guys !!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPenrith
See all answers
Joan and Graeme

Joan and GraemeSydney Surrounds, NSW

Beautiful furniture amazing service

published

We have recently purchased dining room and lounge room furniture from Nick Scali at Penrith and can't speak more highly of the staff, in particular, Bryan. Their helpfulness, product knowledge and advice is second to none. The store layout makes shopping for furniture very easy as the space is large and customer friendly. The furniture in the store is modern, stylish and sophisticated we would highly recommend. Delivery and unpacking of our furniture was excellent as was the customer service regarding delivery dates.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPenrith
See all answers

Frank martelli

published

Frank was right on time and fixed my mechanism in no time and assured me of the quality of product by answering all my questions thank you very much frank


hughesj80

hughesj80Sydney Surrounds, NSW

  • Verified customer

Brilliant experience!

published

We recently bought a lounge from Nick Scali Penrith. Our experience from start to finish was excellent. From the moment we walked into the showroom and were greeted by Bryan, everything was easy, even enjoyable. Far from being pushy, Bryan was engaging, helpful and genuinely interested in us and what we wanted. We actually felt like we were talking to an old friend! I'm usually a bit skeptical of sales people, but I think Bryan is just a good bloke. It made all the difference. Our lounges were delivered and set up without a hitch. And we love them, they have turned out to be just what we needed. We couldn't be happier.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNick Scali Penrith
See all answers

Great experience with Dilara and Penrith team

published

Dilara and the team at Penrith store are fantastic. She provided expert advice and took time to understand what we want and needs. She was very friendly and was amazing interacting with us and even our kids. The product is in excellent quality and we could not be happier

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Karen W

Karen WSydney, NSW

Excellent customer service!

published

We received excellent service from Bryan at the Penrith store. We had previously seen him on another occasion and were impressed with his pleasant and courteous manner and also his attention to detail regarding the lounge suite we were looking at. The day we ordered our lounge was late afternoon on the last day of sales so he was run off his feet but he still endeavoured to spend time with us while we considered our purchase. We are looking forward to delivery of our new lounge suite.

Customer Service
Store LocationPenrith

Terrible

published
Store LocationPenrith
5 comments
Nick Scali
Customer S.Nick Scali
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