Brilliant customer service and product knowledge
Iyad, the sales representative that assisted was an absolute gentleman and very patience with my numerous questions and mind changing. Iyad's product knowledge and additional advice made the entire experience of choosing a new lounge what could otherwise be a difficult experience very seamless.
I would definitely use Nick Scali as my first choice when shopping for other furniture.
Exactly what we were looking for.
Our sales assistant Rosa was very patient and helpful with choosing the style of lounge and colour options as well. The best customer service we've had in a long time.
Great Service at this store
I was happy that I came to this store, service is great, many varieties to choose from and I end up getting what I wanted exactly.
Look no more, this is the best Nick Scali store.
Excellent Customer Service
My husband and I have visited the Nick Scali store in Prospect on two occasions now and were delighted by the service we received from Rosa.
Each time we have visited the store, Rosa has been prompt and extremely helpful going over above to assist us. On our second visit to the store, Rosa had remembered us from the week prior and assisted us with the purchase of a new lounge.
We were unsure of the floor plan we should go with and if our new couches would fit based on the measurements so Rosa took the time to draw out a floor plan of how best...to position our furniture to ensure everything fit with maximum space. She also took the time to help us match up the colour of new lounges to our existing dining table and gave some styling tips on how to tie everything together. Could not recommend Rosa at Nick Scali Prospect more highly!
Lounge selection .
Prospect store has wide range to choose from. Excellent service by Mark. Got all the information needed to decide about the lounge. Order has been placed and Looking forward to delivery.
Friendly and welcoming staff
Walked into the prospect store and was greeted by Mark , who was warm n caring throughout my selection and gave me his thoughts on the colours which was really helpful.
Would highly recommend the prospect store for it’s excellent customer service.
Thank you so much ....
An efficient, yet relaxed shopping experience
Easy to find, with plenty of parking spaces available.
An extensive show room with well laid out displays.
Was immediately attended to by a smartly dressed and courteous gentleman.
Helpful and attentive to our requirements. Wasted no time in narrowing down to choices which we finally picked one from.
Will now have to see if this will be matched, come delivery day.
Should of not visit the others to save time.
Went to the other stores and went back to the first one. The stock is what we are looking for and the staff very helpful. Only once criticism is that the coffee machine needs to be upgraded.
We were so impressed with the Sales Person who served us
Our shopping experience was very pleasant. The Sales Consultant was efficient and very engaging. The shop had a lot of variety although I would have liked to choose a different colour of fabric, if available.
I explained my situation about needing my lounge delivered no later than end of September and the lady adviced me if not delivered I can come and get the lounge on display I called the store asking about my order it was the same lady and she told me should be delivered between 22/09 and 01/10 . I called back today and l was adviced that the furniture is not in Sydney yet and it should arrive at the warehouse on the 07/10 and they do not know about the delivery date when I asked about getting the lounge on display they said cannot do that .So simply the lady lied about it .lam expecting visitors from overseas and I will be without a lounge thanks to nick scali prospect.
New Alpa lounge service
Found our new Alpa lounge was not as comfortable as the one in the show room. Technician came out today and put extra foam in the back cushion. It's much better and we were told if its still not good they can come back and add more. This was good to hear as we still might get some extra cusion in the base. Technician was punctual and helpful.
- Verified customer
Excellent customer service
The store had exactly what we were after the shopping experience was excellent. Rosa was professional and went out of her way to assist us both in store and when following up on our purchase.
Diwakar - exceptional service
He was extremely nice and very helpful with our sale. He showed us a range of different products and was very knowledgeable about the different styles of furniture. Highly recommend him as well as Nick Scali to friends and family!
Excellent Store, Extremely Happy with Service
I was helped by Nupur and found her to be knowledgeable about the furniture and she worked hard to accommodate me. I was interested in a particular type of sofa and she found it for me. She did an a excellent job of offering me different options without pressuring me to buy.
She is so help full . Love her service.
Excellent quality love the store, easy to find the location. Iam very satisfied with quality and design. I will recommend nickscali to my all family and friends. Thank u , nikkata
Loved the services provided.
Incredible Services provided by *NITIKA, her Customer Handling Skills are unsurpassed. I have visited the store couple of times but always returned confused till my last visit when Nitika (sales agent) helped me out to finalize
what I want, She was quick in sorting all concerns I had, also her product knowledge is amazing. She's a Star of Nick Scali Prospect.
Best service ever NITIKA
we had a very unique experience, going from store to store until we met Nitika. She went above and beyond in assisting us find certain floor stock, even though it was not at her store.
We only will shop at prospect store because of Nitika moving forward.
Great staff member a true asset.
Great service at the store
I am very pleased with the service by the store.
I had bad experience though with the delivery and the Tallin marble table being broken and couriers not telling us about it.
They said the table is too heavy for them to install and left it onsite in the box. It was only after a second delivery team came (2 days later) and opened the box, we saw the marble was actually broken. Then we decided to downsize table from Tallin to Provence and it took over 2 weeks to get the new table delivered, while I had already paid in full (actually overpaid as Ta...
Professional Advice and friendly Staff
Rosa was very knowledgeable and made our shopping experience pleasant. We appreciated her guidance and help. We will surely visit Nick Scali Prospect store again. The product range was great.
Good company with good support and very helpful people.
Very good furniture providers. Easy to navigate through the store. Staff in store very helpful without being pushy (thank god).
After sales support was outstanding. Arthur was very helpful and was quick to fix the issue at home after delivery.
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