We visited Nick Scali showroom at Prospect today and was served by Rosa who was able to provide us excellent service, technical information and guide us towards finalising the transaction. We have been looking for the ideal lounge set and have visited many of your competitors and narrowed our choices to you and another. However the quality of service & information provided by Rosa was a stand out which swayed us towards what we wanted from our lounge.
Wonderful store service
They helped us a lot to get all our needed stuff and even searched for the other missing from other branches, and helped with arranging all orders together and for delivery as well
Great work. Frank fixed the chair properly and got rid of the imperfections. Satisfied with his work. Finished in a relatively quick time, worked efficiently and did an excellent job
Satisfied with product, there was an issue with the left hand arm rest on the leather sofa. Pauline de Vos called for assistance and after a not so pleasant response Frank Martelli came to fix the problem, Frank was very efficient, he arrived in good time and completed the work quickly.
Leather is sagging just after one month of purchase. Nick scali sent there expert to look at it and he said thats normal for leather, so If you don't mind paying thousands of dollars for a recliner that will start sagging very quickly and will look weird go ahead and buy from Nick Scali
Excellent service, frank fixed chair perfectly, he called and gave me notice that he was on his way and once arrived was polite and came in and fixed the chair in quick time, very good
Nupur is the best salesperson!
Nupur at Nick Scali Prospect was very helpful in explaining the product. She has detailed knowledge of the product and understands customer's requirements. Highly recommend customers to go Prospect Nick Scali
Frank Martelli came to my house on 24 Jan 2020. It is great to see the great service from Frank Martelli. Thanks to Frank much appreciated. I will definitely recommend his excellent service.
The reviewer stated that an incentive was offered for this review
Very friendly and knowledgeable staff. Immaculate service
Went above and beyond to help us get good deal and procure item within their stores. Rosa and Store Manager has been very polite and efficient. Definitely come back and shop again.
Nupur went above & beyond in helping us find the perfect lounge for our new house. She walked us throguh all the options available and helps us navigate through the overwhelming choices they have. What really took us away is she being proactive and helping us make the right choice rather than just making a sale!
The store is well laid out, it was easy to manoeuvre around. The range to choose from is good and you can tell the quality of the furniture is excellent.
Frank came out and inspected our lounge which was purchased 3 years ago and was more than helpful in putting in more padding in the seats. He was helpful, friendly and I would recommend nick Scali based on this call out.
It was very easy to navigate the store and find what we wanted. We were very satisfied with the quality and price of the product we bought. We were very happy with the customer service. She treated us with care and answered all our questions.
Great customer service
Customer service in this store is great. Rosa took the time to help us choose a dining table and was very patient with us, She was extremely helpful but not pushy.
Bought a beautiful lounge and received perfect service!
Had the best experience at Nick Scali Prospect! Great variety of lounges, large store and perfect service. Easy parking and took 25 mins from Strathfield to get there. Highly recommended.
Excited with our purchase.
We are very happy with our lounge purchase. The store was laid out in such a a way that it was easy to view the large selection of products.
All staff members were very friendly and helpful. Thank you Nupur & Iyar for taking the time to make our lounge purchase a satisfying experience.
Rosa's customer service was great
Rosa from prospect store put great efforts to look for the desired piece of sofa by checking I all the stores across NSW. Which was a great help in finding and saved our time.Thank you.
After initially choosing the wrong size lounge (no fault of Bens) I returned to cancel my order but with the assistance of the very patient Rosa I found the right lounge she was wonderful. I am so happy and would definitely recommend Nick Scali Prospect to anyone. In fact Ill be back this weekend looking for an entertainment unit. They have a lovely range of furniture, reasonable prices and great quality
Amazing Customer Service
Our experience at Nick Scali, Prospect store, was amazing. The experience was faciliated by Rosa from showroom staff. Rosa was very attentive to our needs and helped us with lots of details about the products we looked at. She helped us make a decision by discussing our living room layout and suggesting the viable options for space we have. It was great customer service with right amount of inputs and enough space to make our decision. I am looking forward to see the lounge we chose in our living room. Would write another review once the lounge is delivered after Christmas. Looking forward to it.
Great customer service! Totally recommend!
Iyad was fantastic, so patient and really focused on our need in assisting us to make a decision. Followed up when asked and wasnt pushy.
Havent received the products to comment on quality or ease of assembling them.
Would be great if this survey was sent after the products were delivered to customers can note satisfaction of timeline of delivery, quality of furniture purchased and overall end to end experience.
This feedback is purely valid for the sales transaction and initial service offering up until signing and payment of order.
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