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Nick Scali Furniture NSW, Rutherford

Nick Scali Furniture NSW, Rutherford

4.7 from 66 reviews

Reviews

Review distribution

5 star
55
4 star
7
3 star
0
2 star
0
1 star
4

Julie D.

Julie D.Hunter Region, NSW

Happy customers

published

With easy navigation, what we were mostly happy with was quality at a good price. Gary was good at determining what we were looking for and then offered us a combination of lounges to fit our small room, and a great deal to boot.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationRutherford
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Very helpful customer service

published

Gary was very helpful in our search for a new lounge. He was able to help make suggestions and inform us on the best possible arrangements for what we needed.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationRutherford
See all answers

Very helpful

published

Gary helped us decided on a lounge we had been looking at for ages. He was very helpful and had a lot of product knowledge that helped us come to a decision. Looking forward to the arrival of our new couches! Thank you!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRutherford
See all answers

Relaxed professional experience

published

Courtney was very helpful and professional. A pleasure to deal with. reviewed many styles and was easy to get around the store. Happy to hear that it will be assembled by the couriers when it gets delivered.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationRuherford
See all answers

Cliftleigh

CliftleighHunter Region, NSW

Tracey gave us helpful and beautiful service!

published

We were served by Tracey when purchasing our new lounge. Tracey is a real asset to your company. She went above and beyond to assist us even when were being indecisive when deciding on our purchase. She gave us helpful information and when she didn’t know the answer she went and obtained the answer for us instead of just telling us what we wanted to hear. Tracey made us that comfortable that we ended up buying a rug while we were there too!
Thank you Tracey! You are the reason we would return to the store.

The only thing that I felt was a let down about our experience was that the interest free period could have had a longer period option above the 12 months on offer and that the prices of the products were high.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationRutherford
See all answers

Linda D.

Linda D.Sydney Surrounds, NSW

Excellent customer service

published

We visited the Rutherford store and would like to give a huge thankyou to Tracey, her customer service was exceptional, helpful, patient and nothing was too much trouble. She allowed us time and space to choose our dining chairs, but was there to answer any questions.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationRutherford
See all answers

Amy B.

Amy B.Hunter Region, NSW

Helpful, friendly staff!

published

We visited the Rutherford store today and were greeted by Tracey. She was so lovely and helpful, but also gave us time and space to look around.
We left having found our new lounge and We’ll also be back in future.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationRutherford
See all answers

Mark

MarkHunter Region, NSW

Tracey’s customer service was phenomenal

published

Tracey really went out of her way to deal with us and ensure the product we wanted and level of service was fantastic. We had previous walked out of the store due to a rude and arrogant sales man which really put me off nick scarlie but I can say Tracey has turned that all around

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationRutherford
See all answers
Anne and Harvey Murphy

Anne and Harvey MurphyHunter Region, NSW

Sales Staff

published

When we were looking for a new lounge at Nick Scale Rutherford we came across three Customer Service Officers. Tracey, Courtney and Gary. Tracey was the main salesperson, She was very polite courteous and most helpfull. In actual fact the whole three members were exceptional. Nothing was a problem and they could not do enough for us as we chose our purchase. We would most certainly return as they simply made our experince very easy.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationRutherford NSW
See all answers

Excellent

published

Easy to navigate store
Very satisfied with product range
Very satisfied with the quality of product purchased
As yet I haven’t assembled the furniture
The sales assistant Katrina was very helpful and friendly

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationRutherford
See all answers

Pablo

PabloHunter Region, NSW

Katrina was wonderful

published

Went into store to look at sofas, Katrina approached us and was really lovely and helpful. She wasn’t pushy and helped us with all of our questions. She is fantastic

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRutherford
See all answers

Pleasant Surprise

published

After a recent purchase of furniture we were impressed by the stores presentation and selection of furniture items. During our shopping experience we were met by a pleasant and helpful staff who made our selections so much easier. Makes shopping a pleasure without the pressure of a demanding sales team

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNick Scalis Rutherford
See all answers

Frank Martelli service call

published

Excellent service. Very prompt and polite, phoned before arriving and turned up as expected . Very happy with repair touch up, wouldn't know that tgere was an issue.
Thank you Frank.


Emily millar

Emily millarHunter Region, NSW

Amazing service, very friendly towards me and my daughter

published

Frank Martelli was the man who came out to have a look at our couch. He was wonderful and very friendly towards myself and my daughter. Highly recommend him again

Product Quality
Customer Service
Return Claim MadeNo
Product Appearance Not as advertised
Store LocationRutherford
See all answers
Bruce Knight

Bruce KnightHunter Region, NSW

Carlos - Service Technician

published

Carlos came a long distance from Head Office to remedy a mistake made by the store. On discovering that even though the store thought they they had made a mistake, they hadn't. Carlos remained surprisingly calm, very friendly and helpful. All service people should be as Carlos was. Thanks

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRutherford
See all answers
Tash

TashHunter Region, NSW

  • 2 reviews

Great customer service

published

Was Great customer service by frank, very helpful and friendly, and he turned up on time which is great.
I’m Very happy with the repair service on my Lounge.
Thank you

Product Quality
Customer Service
Warranty Claim MadeYes
Store LocationNick scali Rutherford
See all answers

Happy Thanks Carlos

published

Very satisfied with the purchase of our corner lounge and found the service from Carlos very friendly and helpful would recommend him to anyone. Thanks

Shop LocationNSW, Rutherford

Frank

published

Very prompt well mannered and courteous and knows his job very well he is an asset to your company thanks Frank

Shop LocationNSW, Rutherford

Frank came out to realign my backrest

published

Frank came out to realign our backrest and everything went very smooth. He was very good to deal with. And left everything tidy.

Shop LocationNSW, Rutherford

KRISTY BALDWIN

KRISTY BALDWIN

  • 2 reviews
  • 1 like
  • Verified customer

Worst service, can't even give 1 star!

published
Shop LocationNSW, Rutherford
1 comment
Nick Scali
Customer S.Nick Scali

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Details

CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living and Sofas
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