Service - knows her products
Felicity was only in the Store for a day - usually at West Gosford. We are so pleased to have met her - Felicity showed us products previous Sales Assistants had not bothered to show us and we purchased on of the lines Felicity recommended. She was courteous, friendly and had great product knowledge. Frankly, I would almost consider driving to West Gosford just to deal with her for any future purchases. The Store was relatively easy to navigate - but we needed time. The range of products was thought to be limited until we met Felicity who pointed out several more similar products not previously shown to us by other Sales staff. Comments on the quality of the product will be a matter for the future - lets wait and see how they last.
With easy navigation, what we were mostly happy with was quality at a good price. Gary was good at determining what we were looking for and then offered us a combination of lounges to fit our small room, and a great deal to boot.
Gary helped us decided on a lounge we had been looking at for ages. He was very helpful and had a lot of product knowledge that helped us come to a decision. Looking forward to the arrival of our new couches! Thank you!
Relaxed professional experience
Courtney was very helpful and professional. A pleasure to deal with. reviewed many styles and was easy to get around the store. Happy to hear that it will be assembled by the couriers when it gets delivered.
Tracey gave us helpful and beautiful service!
We were served by Tracey when purchasing our new lounge. Tracey is a real asset to your company. She went above and beyond to assist us even when were being indecisive when deciding on our purchase. She gave us helpful information and when she didn’t know the answer she went and obtained the answer for us instead of just telling us what we wanted to hear. Tracey made us that comfortable that we ended up buying a rug while we were there too!
Thank you Tracey! You are the reason we would return to the store.
The only thing that I felt was a let down about our experience was that the interest free period could have had a longer period option above the 12 months on offer and that the prices of the products were high.
Excellent customer service
We visited the Rutherford store and would like to give a huge thankyou to Tracey, her customer service was exceptional, helpful, patient and nothing was too much trouble. She allowed us time and space to choose our dining chairs, but was there to answer any questions.
Helpful, friendly staff!
We visited the Rutherford store today and were greeted by Tracey. She was so lovely and helpful, but also gave us time and space to look around.
We left having found our new lounge and We’ll also be back in future.
Tracey’s customer service was phenomenal
Tracey really went out of her way to deal with us and ensure the product we wanted and level of service was fantastic. We had previous walked out of the store due to a rude and arrogant sales man which really put me off nick scarlie but I can say Tracey has turned that all around
When we were looking for a new lounge at Nick Scale Rutherford we came across three Customer Service Officers. Tracey, Courtney and Gary. Tracey was the main salesperson, She was very polite courteous and most helpfull. In actual fact the whole three members were exceptional. Nothing was a problem and they could not do enough for us as we chose our purchase. We would most certainly return as they simply made our experince very easy.
Easy to navigate store
Very satisfied with product range
Very satisfied with the quality of product purchased
As yet I haven’t assembled the furniture
The sales assistant Katrina was very helpful and friendly
Katrina was wonderful
Went into store to look at sofas, Katrina approached us and was really lovely and helpful. She wasn’t pushy and helped us with all of our questions. She is fantastic
After a recent purchase of furniture we were impressed by the stores presentation and selection of furniture items. During our shopping experience we were met by a pleasant and helpful staff who made our selections so much easier. Makes shopping a pleasure without the pressure of a demanding sales team
Amazing service, very friendly towards me and my daughter
Frank Martelli was the man who came out to have a look at our couch. He was wonderful and very friendly towards myself and my daughter. Highly recommend him again
Carlos - Service Technician
Carlos came a long distance from Head Office to remedy a mistake made by the store. On discovering that even though the store thought they they had made a mistake, they hadn't. Carlos remained surprisingly calm, very friendly and helpful. All service people should be as Carlos was. Thanks
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