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Nick Scali Furniture NSW, Rutherford

Nick Scali Furniture NSW, Rutherford (page 2 of 4)

4.7 from 67 reviews

Reviews

Review distribution

5 star
56
4 star
7
3 star
0
2 star
0
1 star
4

KRISTY BALDWIN

KRISTY BALDWIN

  • 2 reviews
  • 1 like
  • Verified customer

Worst service, can't even give 1 star!

published
Shop LocationNSW, Rutherford
1 comment
Nick Scali
Customer S.Nick Scali

Michelle

MichelleRutherford

Amazing service

published

One of my chairs broke, was over the warranty time but Nic Scali was so easy to deal with and had someone come to our home to fix it at no cost to us. Best follow up service I’ve ever encountered. Nic was very polite and friendly, chatted to our grandson and took the rubbishy away.
We will definitely shop at Nic Scali again

Shop LocationNSW, Rutherford
Kaylene

Kaylenemetford

Great lounges not so good mechanism

published

The store was easy to get around with a large display of beautiful furniture. We love our leather couches they are so comfy. We had a few issues with them and all but one was able to be fixed. That was the mechanism didn't lift the footrests up on the recliners as high as the display model in the store. We really liked the store height as that was one of the major selling points for us. We were told by the repair technician that it couldn't be changed. Our repair technician Frank was very courteous and carried out the other repairs in a professional way.

Shop LocationNSW, Rutherford

Frank martelli.

published

The process of having this repair done was such an easy process. Frank was polite and very helpful. Thanks so much. Job well done!

Shop LocationNSW, Rutherford

Love our lounge

published

We were happy with the store and service. Delivery time was lengthy and went over. The Lombard financing caused problems upon delivery which could have been avoided. The delivery guys scratched our floor when installing the lounge, but they were quick and efficient. We live our lounge how ever a seat stopped functioning after a week and then took 3 weeks to have someone look at it.
The technician who came to repair our lounge was knowledgeable and professional. He was able to fix the problem quickly and offered solutions for other problems we had. He laid down blankets to protect our floor and lounge and cleaned the area before leaving.

Shop LocationNSW, Rutherford

Garry

GarryNewcastle

  • 2 reviews

shocker

published
Shop LocationNSW, Rutherford
1 comment
Nick Scali
Customer S.Nick Scali

allen is great with delivery

published

Allen was excellent he explained everything and the delivery went without a hitch
Please pay allen and his delivery partner more paetner more money

Shop LocationNSW, Rutherford

Nick Scali Lounge delivery by Allen

published

Extremely satisfied with furniture and delivery by Allan anf thr whole process been perfect from start to finish specifically allen he is the best delivery driver and really helpful and smiling and very efficient and friendly i would recommend him to all customers thanks Nick scali

Shop LocationNSW, Rutherford

Feras

published

came on time very friendly staff, on time and delviered promtly, I will buy from nick scali again dinner table

Shop LocationNSW, Rutherford

Carlos - technician

published

The original sales person did not have full product knowledge and did not represent professionally. However, when we returned to the store having done our own homework we proceeded with the purchase with another sales person.
The installers put the lounge together incorrectly to the configuration we had ordered. Disappointly we had to wait 15 days for a technician to come to our home.
Having said that, Carlos the technician was professional, curteous and presented Nick Scali Furniture well. I wish we had have had him from the start of the purchase.

Shop LocationNSW, Rutherford

KimB

KimBScone

  • 2 reviews

Great after sales service!

published

We purchased a leather recliner which we're very happy with. Unfortunately, within 24hrs upon receiving it, one of the recliner's motor was not functioning. Without any problems,Carlos came to replace the motor free of charge.Carlos was very friendly and professional, honest and reliable. He worked quickly and our recliner is working now, thank you!

Shop LocationNSW, Rutherford

Service person Carlo

published

Carlo rang before coming was on time and took his time to explain things.was good at his jpb.Took time to explain why lounge was not comfortable like in the show room. Advised wait 2 more months to settle and loosen up.

Shop LocationNSW, Rutherford

Recliner Repair

published

My recliner wasn’t closing properly but it was an easy fix, nick the technician gave me some helpful advice, happy with his service.

Shop LocationNSW, Rutherford

Frank Martelli-,console fix

published

In store purchase, great friendly staff there, the customer service for warranty however was quite different, not happy with the service there but once the right outcome was reached the technician was amazing and the opposite again being very helpful. Unfortunately the thought of dealing with the warranty staff would deter the further purchases I had planned.

Shop LocationNSW, Rutherford
Jan

JanHunter Region, NSW

  • 2 reviews

Leather lounge

published

Purchased the lounge in store. The staff were great the only down side is the time frame fir the product.

Shop LocationNSW, Rutherford

Carlos

published

Very happy with the service. Friendly, knowledgeable and efficient. Carlos has fixed the issues and satisfied my concerns and I was very pleased with the service.

Shop LocationNSW, Rutherford

Great service with a smile- thanks

published

Instore purchase at rutherford
Process was good
Technician for service was friendly and very helpful
Very pleasant experience
thanks again

Shop LocationNSW, Rutherford

thejhuge

thejhugeNewcastle

Frank fixed it

published

Frank called up to organise an earlier time which benefited us perfectly.
Was honest about the approach for fixing the lounge but delivered perfectly.
Fixed the issue of our lounge with a great attitude.
Nick Scali should reward Frank Martelli for being the backbone for buying a lounge from Nick Scali.
The lifetime frame warranty has benefited us for this reason.
Thanks Frank

Regards
Jared and Kayla Heien

Shop LocationNSW, Rutherford

Mick

MickHunter Region, NSW

James de maudave

published

Job completed. Looks and feels ok but will assess long term performance and comfort and let you know if we are satisfied

Shop LocationNSW, Rutherford

AnnoyingFlies

AnnoyingFliesNewcastle

  • 4 reviews

very nice furniture and friendly service - James De Maudave

published

Made in store purchase after a few enquiry trips and was not pressured by staff at all, they were friendly and helpful. Furniture is high quality and while we did have an issue with one of our pieces after assembly it was fixed very fast by the service team

Shop LocationNSW, Rutherford

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Details

CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living and Sofas
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