Outstanding Service for Quality Product
My wife and I were looking for a lounge that was comfortable, leather and of quality. The range was extensive but because of my wife's short stature we selected the Julio. Service was outstanding from the moment we walked in. We were allowed to leisurely walk around the store, which is well laid out with a large amount of space between lounges, to sit and see which lounge we were most comfortable.
Lily was simply outstanding in walking us through the Julio lounge and recommended several other lounges we may have been happy with. Doing this wa...s great as it consolidated our decision on which lounge best suited our needs. She was also really good in talking through leather colour options that would complement our lounge room and gave us a specification sheet to determine which lounges would work in our room. Once we determined our layout for lounges we returned to the Tuggerah store. Courtney served us on this day as Lily was at Gosford West today. Courtney was also verypleasant, efficient and professional, answering all our last minute questions. Overall, thus far our experience with Nick Scali at Tuggerah has been stress free, enjoyable and professional. Thank you again Lily and Courtney.
Want my couch!!! Been saving for years
I new what I wanted did my due diligence shopped around and came back to Nick Scalli! They had what I wanted! Sold and I am waiting patiently for that big comfortable lounge to arrive
Tony was a great help for us. He was informative, calming, didn’t rush us and lovely. He gave us time and took us through all the options and we really appreciate his help
Very happy with the service
After being given a ridiculous quote from a competitor, we went down to get some quotes on similar leather lounges from the Tuggerah store. Tug, the sales representative was very knowledgeable of the products, very helpful in finding lounges in our price range and very friendly. Will definitely be recommending Tug at Nick Scali!
Great experience from start to finish
A very pleasant sales assistant helped us to find the lounge we were looking for and to purchase it. Everything happened in the promised timeframe, and the delivery men arrived exactly when they said they would, and were friendly and efficient in putting the lounge together. This was last July (2019) and as of today, May 2020, we are still delighted with the lounge and its electric recliner (which has made all the difference to my lower back problems). Thanks, Nick Scali!
Knowledgable and helpful staff (Carissa) made my purchase easy and made me confident I was making a good choice. I am pleased that she talked me through my options and focused on getting me what I wanted. Good work!
A very clever and competent Service Technician
We had ongoing issues with our Black Buffet and in Nick Scali's favour they agreed to have another one of their Service Technicians (Arthur) look at it even though our warranty was well out of date. Arthur was able to adjust/realign and completely correct the construction issues. He was resourceful and thorough. A job very well done.
Don’t trust them with the warranty
Bought a leather lounge from Nick scali less than 2 years ago. We purchased the extended 7 year warranty leather protection (guardsman) which claims it covers all stains, manufacture faults and accidental damage. Some of the leather on our lounge has come off and struggling to get them to comply with this so having to go to Fair trading and the ACC. Nick scali does not deal with the Original warranty people anymore so one is blaming the other but no one will cover the warranty. Will never purchase from Nick scali again. What a rought
Service was very quick and efficient , Frank was very good but the assessor lady was very rude and said that the problem was self inflicted whereas it was certainly not.She could have been polite enough to listen to the customer
Customer Service and After Care
We purchased a loungenset from Nick Scali in Tuggerah and whilst we have had to get someone out to repair mechanisms on them, the after care service is exceptional. No finger pointing, no playing hard to get someone to come out. Today I had Frank, he was quick, efficient and helpful. And fixed the small fault.
Many thanks for appreciating that the best customer service remains long after the sale. And will turn into recommendations to friends and extra sales from the purchaser.
Lounge coming in March 2020
We had already looked on line so we knew what we wanted. We also looked for a tv cabinet but you didnt have what we wanted. Ron the salesman was very helpful but not pushy. Ron has lovely people skills.
Excellent technician customer service
Our technician Frank came out to our place very quickly to come and resolve our issue with the couch we bought. Frank was polite, friendly and very professional. Couldn't be any happier with the service we had received.
My mother and l recently went to the Tuggerah store to hopefully purchase a lounge, we had been to other stores on the Central Coast and were deeply disappointed with the level of Customer service or rather, the lack thereof. We were met by Katrina upon entry to the Tuggerah store she was one of the sales staff there and we couldn't have gotten a more helpful or nicer person. Nothing was to much trouble and she answered any and all questions we had for her in a pleasant and professional manner. I only wish that other people could have had her level of professionalism and customer service. Many thanks Katrina, we will enjoy our lounge and tell everyone else about our experience.
Kym and Jeanette Johnston
Great selection of quality lounges
Lovely selection of products and great individual attention. A lovely gentleman named Ron walked with us and told us just about everything that related to lounge suites. We chose well and our lounge has been delivered this morning. Love it, love it.
The staff were friendly and informed, all aspects of the product were explained, from selection of colour and delivery time. Delivery of the lounge suite was on time and installed correctly. The only negative aspect was having to get rid of the packaging left after the lounge suite was delivered.
Awesome customer service
We bought a gorgeous lounge with the most wonderful, and helpful sales person Carissa. It’s so hard these days to find good service and products, however she is absolutely exceptional in looking after all our needs! This is our third lounge we have purchased from Nick Scali! Thank you so much!
Best furniture, best service
From Julie Follington . Thank you Carissa once again for your help and advice while buying furniture at your store. wouldn’t buy anywhere else.You definitely get my vote as salesperson of the year.
Brilliant level of assistance
Staff member, Carissa, approached us within a short time frame from entering the store. She had a great manner and asked questions to make sure she would give the right advice. From my experience of furniture purchases over the past 30 years I would have to say it was the best I've encountered. Comprehensive range with options for changes. We are yet to receive delivery but thought the display on show was of high quality. All round an enjoyable experience which made the process easy.
Superb service by Carissa, excellent knowledge of products, very helpful in decision making, very relaxed atmosphere, not pushy at all, will be returning for more products soon, thankyou again Carissa.
Fantastic service by Tug and Carissa. Really helpful without any pressure to buy. Very patient and helpful with our final purchase. Really was a great experience to buy. Thank you
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