Excellent technician customer service
Our technician Frank came out to our place very quickly to come and resolve our issue with the couch we bought. Frank was polite, friendly and very professional. Couldn't be any happier with the service we had received.
My mother and l recently went to the Tuggerah store to hopefully purchase a lounge, we had been to other stores on the Central Coast and were deeply disappointed with the level of Customer service or rather, the lack thereof. We were met by Katrina upon entry to the Tuggerah store she was one of the sales staff there and we couldn't have gotten a more helpful or nicer person. Nothing was to much trouble and she answered any and all questions we had for her in a pleasant and professional manner. I only wish that other people could have had her level of professionalism and customer service. Many thanks Katrina, we will enjoy our lounge and tell everyone else about our experience.
Kym and Jeanette Johnston
Great selection of quality lounges
Lovely selection of products and great individual attention. A lovely gentleman named Ron walked with us and told us just about everything that related to lounge suites. We chose well and our lounge has been delivered this morning. Love it, love it.
The staff were friendly and informed, all aspects of the product were explained, from selection of colour and delivery time. Delivery of the lounge suite was on time and installed correctly. The only negative aspect was having to get rid of the packaging left after the lounge suite was delivered.
Awesome customer service
We bought a gorgeous lounge with the most wonderful, and helpful sales person Carissa. It’s so hard these days to find good service and products, however she is absolutely exceptional in looking after all our needs! This is our third lounge we have purchased from Nick Scali! Thank you so much!
Best furniture, best service
From Julie Follington . Thank you Carissa once again for your help and advice while buying furniture at your store. wouldn’t buy anywhere else.You definitely get my vote as salesperson of the year.
Brilliant level of assistance
Staff member, Carissa, approached us within a short time frame from entering the store. She had a great manner and asked questions to make sure she would give the right advice. From my experience of furniture purchases over the past 30 years I would have to say it was the best I've encountered. Comprehensive range with options for changes. We are yet to receive delivery but thought the display on show was of high quality. All round an enjoyable experience which made the process easy.
Superb service by Carissa, excellent knowledge of products, very helpful in decision making, very relaxed atmosphere, not pushy at all, will be returning for more products soon, thankyou again Carissa.
Fantastic service by Tug and Carissa. Really helpful without any pressure to buy. Very patient and helpful with our final purchase. Really was a great experience to buy. Thank you
Great customer service and knowledgeable
The store is great to wonder around and browse . Plenty of stock and variety. Haven’t yet received my couch as it’s getting made.Clarissa from the Tuggerah store was very professional and informative.
Fantastic Customer Service
Katrina was so lovely to deal with. She was knowledgeable with the products and was very patient. I’d happily purchase from this store again! We can’t wait to receive our couch and coffee table!
Excellent service and help in store
My review is for the service I received while in store. I found the staff, particularly Ron, extremely helpful. He was patient and clear with all his information. The range of products within the store was extensive. I am now awaiting the delivery of my purchase.
Frank came out today and explained that it probably was the motors on my lounges on their way out. Very prompt and polite gentleman who I would recommend him highly.
Frank Martello came to inspect the reclining back rest as I was concerned it was not coming up all the way
after inspection it turns out to be ok
Photos were taken in case there is a issue later
Great customer experience
The Tuggerah showroom is really well stocked and very inviting. The staff are very friendly and helpful but not pushy.
Carissa's lovely approach and her interior decorating expertise helped me come up with the perfect solution for a difficult spot in my home. I've ordered a Bardello daybed for a large entryway in my home. It will be made up in the fabric of my choice to match the rest of my decor. Very excited about receiving it and I'm confident it will look great. Thanks to Carissa at Tuggerah Nick Scali.
1st time experience, wouldn’t shop anywhere else for furniture now.
1st time at ‘nick scali’ Tuggerah.
I was greeted by a gentleman by the name of Ron. He was so helpful & patient. Nothing was a problem, had a sense of humour & certainly knew the products.
The store was bright & clean, beautifully set out, & the range of products was amazing.
I would fully recommend the Tuggerah store & Ron.
Ron.... Thankyou so much.
- Verified customer
Such a wonderful experience with Carissa!
Store layout is open, clean and spacious. Upon entering into Tuggerah Nick Scali I was greeted by a kind lady with a welcoming vibe named Carissa.
This was my second stop of the day in search for some new lounges as I had been disappointed looking elsewhere! And not due to the lounges but rather the appalling customer service.
I had my young son with me and a friend and Carissa's caring and helpful mannerism got us off to a good start.
Firstly Carissa asked me a few questions to gain an understanding as to what type of lounge I was looking for...
Carlos was professional and knowledgeable about the problem he was presented with. He was able to fix the problem and give me advice on how to stop it happening again.
Easy to navigate the store Great items Staff very helpfull & friendly Frank Martel was the service Tecnician who came to my home Frank rang to. Say he would be here at a certain time & he was Frank, friendly & courteous manner is a credit to him & to Nick Scali Rhsnk you
Carlos a big thank you for your excellent service you are a great asset to your employer from the time you entered our house we felt so comfortable with you @also thank you for the tips on keeping our lounge in good condition we are so happy with our lounge kim@pip
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