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Nick Scali Furniture NSW, Tuggerah

Nick Scali Furniture NSW, Tuggerah

4.7 from 173 reviews

Reviews

Review distribution

5 star
142
4 star
22
3 star
2
2 star
2
1 star
5

Excellent technician customer service

published

Our technician Frank came out to our place very quickly to come and resolve our issue with the couch we bought. Frank was polite, friendly and very professional. Couldn't be any happier with the service we had received.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTuggerah
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Kym J.

Kym J.Sydney Surrounds, NSW

Customer service

published

My mother and l recently went to the Tuggerah store to hopefully purchase a lounge, we had been to other stores on the Central Coast and were deeply disappointed with the level of Customer service or rather, the lack thereof. We were met by Katrina upon entry to the Tuggerah store she was one of the sales staff there and we couldn't have gotten a more helpful or nicer person. Nothing was to much trouble and she answered any and all questions we had for her in a pleasant and professional manner. I only wish that other people could have had her level of professionalism and customer service. Many thanks Katrina, we will enjoy our lounge and tell everyone else about our experience.
Kym and Jeanette Johnston

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTuggerah store
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Great selection of quality lounges

published

Lovely selection of products and great individual attention. A lovely gentleman named Ron walked with us and told us just about everything that related to lounge suites. We chose well and our lounge has been delivered this morning. Love it, love it.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTuggerah NSW
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A Kessey

A KesseySydney Surrounds, NSW

Friendly service

published

The staff were friendly and informed, all aspects of the product were explained, from selection of colour and delivery time. Delivery of the lounge suite was on time and installed correctly. The only negative aspect was having to get rid of the packaging left after the lounge suite was delivered.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationTuggerah
See all answers

Penny

PennySydney Surrounds, NSW

Awesome customer service

published

We bought a gorgeous lounge with the most wonderful, and helpful sales person Carissa. It’s so hard these days to find good service and products, however she is absolutely exceptional in looking after all our needs! This is our third lounge we have purchased from Nick Scali! Thank you so much!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTuggerah
See all answers

Pamela Mcclure

Pamela McclureCentral Coast

  • 2 reviews

Best furniture, best service

published

From Julie Follington . Thank you Carissa once again for your help and advice while buying furniture at your store. wouldn’t buy anywhere else.You definitely get my vote as salesperson of the year.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationTuggerah
See all answers

Brilliant level of assistance

published

Staff member, Carissa, approached us within a short time frame from entering the store. She had a great manner and asked questions to make sure she would give the right advice. From my experience of furniture purchases over the past 30 years I would have to say it was the best I've encountered. Comprehensive range with options for changes. We are yet to receive delivery but thought the display on show was of high quality. All round an enjoyable experience which made the process easy.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationTuggerah NSW
See all answers

Geoffrey N.

Geoffrey N.Sydney Surrounds, NSW

Excellent service

published

Superb service by Carissa, excellent knowledge of products, very helpful in decision making, very relaxed atmosphere, not pushy at all, will be returning for more products soon, thankyou again Carissa.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTuggerah
See all answers
Graeme W.

Graeme W.Sydney Surrounds, NSW

Excellent Service

published

Fantastic service by Tug and Carissa. Really helpful without any pressure to buy. Very patient and helpful with our final purchase. Really was a great experience to buy. Thank you

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTuggerah NSW
See all answers

Great customer service and knowledgeable

published

The store is great to wonder around and browse . Plenty of stock and variety. Haven’t yet received my couch as it’s getting made.Clarissa from the Tuggerah store was very professional and informative.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTuggerah NSW
See all answers

Steph

StephHunter Region, NSW

  • 2 reviews

Fantastic Customer Service

published

Katrina was so lovely to deal with. She was knowledgeable with the products and was very patient. I’d happily purchase from this store again! We can’t wait to receive our couch and coffee table!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTuggerah
See all answers

Excellent service and help in store

published

My review is for the service I received while in store. I found the staff, particularly Ron, extremely helpful. He was patient and clear with all his information. The range of products within the store was extensive. I am now awaiting the delivery of my purchase.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationTuggerah
See all answers

Frank Martelli

published

Frank came out today and explained that it probably was the motors on my lounges on their way out. Very prompt and polite gentleman who I would recommend him highly.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationTuggerah
See all answers

Glenn

GlennSydney Surrounds, NSW

Frank Nartelli

published

Frank Martello came to inspect the reclining back rest as I was concerned it was not coming up all the way
after inspection it turns out to be ok
Photos were taken in case there is a issue later

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTuggerah
See all answers
G & M

G & MSydney, NSW

  • 3 reviews

Great customer experience

published

The Tuggerah showroom is really well stocked and very inviting. The staff are very friendly and helpful but not pushy.

Carissa's lovely approach and her interior decorating expertise helped me come up with the perfect solution for a difficult spot in my home. I've ordered a Bardello daybed for a large entryway in my home. It will be made up in the fabric of my choice to match the rest of my decor. Very excited about receiving it and I'm confident it will look great. Thanks to Carissa at Tuggerah Nick Scali.

Return Claim MadeNo
Warranty Claim MadeNo
Store LocationTuggerah Nick Scali

1st time experience, wouldn’t shop anywhere else for furniture now.

published

1st time at ‘nick scali’ Tuggerah.
I was greeted by a gentleman by the name of Ron. He was so helpful & patient. Nothing was a problem, had a sense of humour & certainly knew the products.
The store was bright & clean, beautifully set out, & the range of products was amazing.
I would fully recommend the Tuggerah store & Ron.
Ron.... Thankyou so much.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTuggerah
See all answers

  • Verified customer

Such a wonderful experience with Carissa!

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationTuggerah
See all answers

Excellent service

published

Carlos was professional and knowledgeable about the problem he was presented with. He was able to fix the problem and give me advice on how to stop it happening again.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationTuggerah
See all answers

Susan

Susan

  • 2 reviews

Frank Martelli

published

Easy to navigate the store Great items Staff very helpfull & friendly Frank Martel was the service Tecnician who came to my home Frank rang to. Say he would be here at a certain time & he was Frank, friendly & courteous manner is a credit to him & to Nick Scali Rhsnk you

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationTuggerah
See all answers

Carlos

published

Carlos a big thank you for your excellent service you are a great asset to your employer from the time you entered our house we felt so comfortable with you @also thank you for the tips on keeping our lounge in good condition we are so happy with our lounge kim@pip

Shop LocationNSW, Tuggerah

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