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Nick Scali Furniture NSW, West Gosford

Nick Scali Furniture NSW, West Gosford

4.7 from 187 reviews

Reviews

Review distribution

5 star
152
4 star
25
3 star
4
2 star
0
1 star
6

Customer Service

published

We went to the West Gosford store looking at NSF furniture. We met Eric the first time and then both Eric and Micheal. They looked after us very well - spending time with us to make sure we were buying what we wanted - even moving furniture around for us. Loved Micheals enthusiasm.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWest Gosford
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Great service instore and follow up post delivery

published

Courtney in store was amazing, very friendly and helpful and remembered us from our last visit. Frank came out to our house to assess how our lounge was put together, great service, very knowledgeable , would recommend

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWest Gosford nick scali
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Todd whaley

Todd whaleySydney Surrounds, NSW

Service call from frank martelli

published

Fixed a bartlo buffet unit - the unit had a faulty side and back - fantastic service polite quick and fixed the unit without fuss. Frank Martelli was well presented phoned before arriving to let me know times - well done On a brilliant customer service - thank you

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationWest gosford
See all answers

Great service, had a call back to see if l was happy.

published

Great service, had a call back to see if l was happy.The delivery guys where very professional, great service all round would have no hesitation in recommending Nick Scali to anyone.

Return Claim MadeNo
Warranty Claim MadeNo

Sharon Glenn

Sharon GlennSydney Surrounds, NSW

Great Service and Knowledge

published

Michael's knowledge and customer care is exceptional! The other team members are also very helpful.
The process of buying a lounge for us was made easier by the great team at Nick Scali West Gosford, thank you

Ray & Sharon Glenn

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWest Gosford
See all answers

Matthew G.

Matthew G.Sydney Surrounds, NSW

  • 2 reviews
  • Verified customer

Exceptional customer service; Great store layout

published

From the moment we walked through the door, the West Gosford store was excellent. Courtenee was excellent at her role; She didn't push a sale, but took time to provide options and was personable in her approach.
The furniture was set at a higher pricepoint than other comparable stores in the area, but better quality and design was also noticeable... and evidenced by comfort! The lounge comes with a 2 year fabric warranty, but we upgrade to 5 year.
Looking forward to receiving our lounge! Thanks.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNick Scali - West Gosford
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Frank martelli

published

Frank came to our home to heat treat packaging marks on the back panels of our lounge frank was very friendly and efficient we are very pleased and thank frank for his assistance


Gavin

GavinSydney Surrounds, NSW

EXCEPTIONAL STAFF AT THE WEST GOSFORD STORE

published

let me say Michael and Courtenee were exceptional. Michael took the time with us to present options with our purchase. Courtenee even made me a great coffee and she gave some great interior design tips. I own a business and I have to say Nickscali are very lucky to have professional staff like this pair. Micheal even stayed back until 6.30, he was extremely patient and helpful. Thanks again guys.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationwest gosford
See all answers
Mitchell Gadd

Mitchell GaddSydney Surrounds, NSW

Excellent customer service

published

I would like to thank Felicity for her excellent customer service. She was friendly, knowledgeable and helped my fiance and I make a purchase without ever being pushy in any way. Thank you.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWest Gosford
See all answers

Beautiful furniture, fantastic service

published

This store had the wow factor from the moment we walked in - so many beautiful pieces.
We were looked after by Felicity, who was absolutely fantastic. Very knowledgeable, friendly and helpful and not at all pushy. Each of the other staff members made a point of chatting to us and making us feel welcome in the store. Very pleasant shopping experience - would thoroughly recommend. Can't wait for our new sofa to arrive!!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWest Gosford
See all answers

Great lounge and service

published

Nick Scali had a great range of furniture with helpful staff. The quality of the lounge is great as expected and any issues we had were fixed quickly by their onsite repairman Arthur.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationWest Gosford
See all answers

Mel

MelSydney Surrounds, NSW

  • 2 reviews
  • 1 like

Excellent quality and service

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWest Gosford
See all answers

Cheryl Green

Cheryl GreenSydney Surrounds, NSW

Very Happy with your service

published

Your Service Technician Frank Martelli came out today to rectify a couple of issues we had with our new leather lounge, he was very efficient and had the problem solved very quickly, very happy with your service.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWest Gosford
See all answers

Katie

KatieSydney Surrounds, NSW

  • 2 reviews
  • 1 like

Fantastic service!

published

Frank Martelli came to fix my re liner. He was very professional and on time. He established the problem and fixed it very quickly. He arrived on time and gave me plenty of notice of his arrival.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWest Gosford
See all answers

Great friendly down to earth service

published

We found the store had many modern and up to date options that suited our needs. The customer service team was always helpful and knowledgeable, Michael in particular was wonderful.

July 10th 2019 Update:

We found the store was full of food options for us, the quality seems very high and the service was really friendly, knowledgeable and we never had to ask twice for someone to help or for more information.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWest Gosford
See all answers
Vicki

VickiSydney Surrounds, NSW

Lounge shopping

published

Helpful service with Courtenee when trying to decide lounge fabrics. She was patient and gave honest feedback. The store was a pleasure to be in, the layout and size of it.

Customer Service
Store LocationWest Gosford

lawrie mckinna

lawrie mckinnaSydney Surrounds, NSW

Faulty lounge

published
Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Store Locationwest gosford
See all answers

Repair of a lounge chair

published

Hello. Frank and Leo from the west gosford branch were on time which i highly appreciated..were extremely thorough and very professional. Thanks very much..im very impressed with nick scali service.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWest gosford
See all answers

Felicity - a Salesperson to keep hold of.

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWest Gosford
See all answers

Ken Treat

Ken TreatSydney Surrounds, NSW

The service we received was first class

published

The store was well laid out , salesman was very helpful also the after sales service was excellent.the range of products were enough for our purpose and products were ready to use

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationGosford
See all answers

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