Service call from frank martelli
Fixed a bartlo buffet unit - the unit had a faulty side and back - fantastic service polite quick and fixed the unit without fuss. Frank Martelli was well presented phoned before arriving to let me know times - well done On a brilliant customer service - thank you
Great Service and Knowledge
Michael's knowledge and customer care is exceptional! The other team members are also very helpful.
The process of buying a lounge for us was made easier by the great team at Nick Scali West Gosford, thank you
Ray & Sharon Glenn
- Verified customer
Exceptional customer service; Great store layout
From the moment we walked through the door, the West Gosford store was excellent. Courtenee was excellent at her role; She didn't push a sale, but took time to provide options and was personable in her approach.
The furniture was set at a higher pricepoint than other comparable stores in the area, but better quality and design was also noticeable... and evidenced by comfort! The lounge comes with a 2 year fabric warranty, but we upgrade to 5 year.
Looking forward to receiving our lounge! Thanks.
EXCEPTIONAL STAFF AT THE WEST GOSFORD STORE
let me say Michael and Courtenee were exceptional. Michael took the time with us to present options with our purchase. Courtenee even made me a great coffee and she gave some great interior design tips. I own a business and I have to say Nickscali are very lucky to have professional staff like this pair. Micheal even stayed back until 6.30, he was extremely patient and helpful. Thanks again guys.
Excellent customer service
I would like to thank Felicity for her excellent customer service. She was friendly, knowledgeable and helped my fiance and I make a purchase without ever being pushy in any way. Thank you.
Beautiful furniture, fantastic service
This store had the wow factor from the moment we walked in - so many beautiful pieces.
We were looked after by Felicity, who was absolutely fantastic. Very knowledgeable, friendly and helpful and not at all pushy. Each of the other staff members made a point of chatting to us and making us feel welcome in the store. Very pleasant shopping experience - would thoroughly recommend. Can't wait for our new sofa to arrive!!
Great lounge and service
Nick Scali had a great range of furniture with helpful staff. The quality of the lounge is great as expected and any issues we had were fixed quickly by their onsite repairman Arthur.
Excellent quality and service
We purchased a couch from Nick Scali West Gosford and were helped by Felicity. The service we received from her was excellent, and the range and quality of the products in the store was great. We later came back to see Felicity again and purchased a coffee table and a rug. We had not shopped at Nick Scali before thinking it was too expensive for us, however with a 50% sale it makes the products much more affordable. My only negative feedback is that there is a delivery fee for each individual item that needs to be factored into the overall cos...t, and small things like a rug that could be put in our car still need to be delivered with a delivery fee. I would love to have the option of taking small items home with me when they are in stock. Other than that, we are happy with our purchases and we are highly likely to shop there again.
Very Happy with your service
Your Service Technician Frank Martelli came out today to rectify a couple of issues we had with our new leather lounge, he was very efficient and had the problem solved very quickly, very happy with your service.
Frank Martelli came to fix my re liner. He was very professional and on time. He established the problem and fixed it very quickly. He arrived on time and gave me plenty of notice of his arrival.
Great friendly down to earth service
We found the store had many modern and up to date options that suited our needs. The customer service team was always helpful and knowledgeable, Michael in particular was wonderful.
July 10th 2019 Update:
We found the store was full of food options for us, the quality seems very high and the service was really friendly, knowledgeable and we never had to ask twice for someone to help or for more information.
Hi I just wanted to say thank you for the way the staff looked after myself and my wife when we purchased a new lounge suite. When it was delivered it had a small cut we found and we notified the store who then orginised a contractor to come out and fix it which he did. After another few weeks the cut opened up again and we got onto the store and they contacted the contractor again and he came back and fixed it again. Once again the cut opened and we spoke to the store and after a few weeks got a call from head office to say we would get a repl...acement lounge but it would take up to 3 months to get delivered which was fine by us. This process took a fair amount of time and was no issue to us but I just wanted to complement your staff at West Gosford and management for their customer service. We were back in the store today looking at buying some other new furniture. Thanks again for your service Lawrie and Christine McKinna
Repair of a lounge chair
Hello. Frank and Leo from the west gosford branch were on time which i highly appreciated..were extremely thorough and very professional. Thanks very much..im very impressed with nick scali service.
Felicity - a Salesperson to keep hold of.
My husband & I visited N.S. For the 1st time today. I am disabled & in a wheelchair. We were helped by Felicity, who spoke to ME rather than over my head or just to my husband. She had all the information we needed and gave us several options. She had great patience with us while we made our choice. Explained aftercare, insurance, delivery, just about everything. We made our choice paid our payment and left the store. We were on our way to buy a second lounge from Harvey Norman we had seen previously (we are having a house built) because of ou...r treatment from Felicity we went back in & bought a second lounge from N.S. We will be buying more furniture from Felicity in the next 6 months. Felicity is a salesperson to keep hold of! Many thanks Sue & John Jokinen
The service we received was first class
The store was well laid out , salesman was very helpful also the after sales service was excellent.the range of products were enough for our purpose and products were ready to use
Nice store and friendly staff
Very happy with options, very satisfied, staff were very helpful, store has a great layout, quality products, quick/easy ordering/ staff were very prompt and quick delivery of the products we chose.
Carlos service technician
Carlos did an excellent job for me today. Carlos is on time and professional in all dis dealings. Although he did not have the correct parts as ordered however Carlos has a few correct parts in his van and was able to fulfil the job as intended.
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