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Nick Scali Furniture QLD, Fortitude Valley

Nick Scali Furniture QLD, Fortitude Valley

4.2 from 165 reviews

Reviews

(114)
(17)
(3)
(7)
(24)
  • Product Quality
    4.6 (32)
  • Return Claim MadeYes (1) · No (40)
  • Warranty Claim MadeYes (2) · No (39)
  • Product Appearance As advertised (67%) · Not as advertised (33%)
  • Customer Service
    4.7 (38)
Jessica H.

Jessica H.South East Queensland, QLD

Great experience and product

published

After visiting many different furniture stores around Brisbane we found the quality of customer service and products to be much higher at Nick Scali. We were looked after by Peter Stasi, who was very helpful, he showed us a number of lounges that suited our space, budget and taste and within 15 minutes we found the perfect one. The whole process at Nick Scali was quick and easy and the prices were great for the quality of the products. Would rightly recommend.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationFortitude valley
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Annette

AnnetteSouth East Queensland, QLD

Great Customer Service

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNick Scali Fortitude Valley Brisbnae
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Excellent customer service

published

Easy store layout , staff were very helpful, particularly Peter Stusi. He was very knowledgeable on all the products and was helpful without being a pushy salesmen. His advice on colours to suit our apartment was really appreciated. I would recommend him to anyone needing assistance with purchasing a new couch!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude valley Brisbane
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10/10 service. Super comfy couch

published

We were helped by Peter over two visits who was very approachable, helpful, professional and funny. Helped us pick a couch and fabric that we love and made the whole process easy!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWickham st fortitude valley 4006
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Julia S.

Julia S.South East Queensland, QLD

Best customer service experience!

published

We came back twice over two days and were greeted with welcoming arms and walked away happy today with our new couch purchases. Peter was a delight to shop with and would recommend him as personal shopper for all those in need of a house make over!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNick Scali Fortitude Valley Homemaker Centre
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Tony

TonySouth East Queensland, QLD

George - Great service

published

George was extremely helpful with an initial look at a Minorca sofa, his follow up and then a final run through on final purchase. Excellent service. Thanks George, and very entertaining as well.

Tony

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNick Scali Fortitude Valley
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Rachel R.

Rachel R.South East Queensland, QLD

  • Verified customer

Nomination for employee of the Year: Peter Stasi

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Location1/650 Wickham St Fortitude Valley 4006
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Scotty74

Scotty74South East Queensland, QLD

  • 7 reviews

Perfect Service

published

We were shopping for a new lounge for our home, after many trips to other companies we didn't walk past Nick Scali. Excellent range of lounges, most of which are modular and can been designed to your needs. Whilst we had a Nick Scali store closer to home, we decided to go back into the city to purchase our lounge due to the excellent customer service we received from George. Can highly recommend going and having a chat to him if your in the market for a lounge.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationFortitude Valley
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Linda Jovcic

Linda JovcicSydney Surrounds, NSW

  • 5 reviews

Excellent Service

published

Big open plan store was greeted by Troy on entering. I knew exactly what I wanted and Troy guided me to the products. I live in Sydney but he was still able to help and get delivery here. He went out of his way to help me and print out the info I need to take back to my husband. We returned to the store and after an hour had a total change of mind. Troy to the rescue and again he went out of his way to help us select the final product. He was very patient, friendly and professional. Hope when the sofa arrives it's as good as his service.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFortitude Valley Queensland
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Jason

JasonSouth East Queensland, QLD

As soon as they have your money they’re rude and couldn’t care less.

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Nick Scali
Customer S.Nick Scali
Roy

RoySouth East Queensland, QLD

Great service

published

I liked the store layout and the person who served me, Ivanka, was most helpful and a pleasure to deal with. I just hope that delivery of my sofa will be on time and hassle free.

Customer Service
Store LocationFortitude Valley

Perfect service

published

I bought a sofa from Troy just after Christmas day. Troy discussed with me all the possible colors for the sofa. explained the difference in design and comfortability . Troy discussed everything in a highly professional manner with an exceptionally friendly approach.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNick Scali Furniture QLD, Fortitude Valley
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bad delivery service

bad delivery serviceSouth East Queensland, QLD

Absolutely useless service

published

Delivery date was cancelled twice, after over ten calls I am still waiting (for 3 months now). Will never buy anything from this place again. Do not recommend. Terrible service.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFortitude valley
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1 comment
Nick Scali
Customer S.Nick Scali
GDS

GDSSouth East Queensland, QLD

  • 2 reviews

Excellent Service

published

We were looked after by Troy again.
We bought a lounge from him last week, and thanks solely to his professionalism, friendly and relaxed approach, we went back yesterday and ordered another lounge.
There is a lot of local competition, with products often priced more competitively. However, thanks to the excellent customer experience from our first visit with Troy, we returned directly to your store and asked for him by name when looking for our second lounge.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFortitude valley
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John

JohnQueensland

  • 3 reviews

Disgusting service

published
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
2 comments
Nick Scali
Customer S.Nick Scali
John
John

Apologies are welcome but your head office took the same approach. Your sore is all one way and misleading to get sales. And their is NO customer service.

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Ronald Mulder

Ronald MulderSouth East Queensland, QLD

Very friendly staff, very helpful and very knowledgeable

published

The store was very easy to navigate, had a great range, good quality for as far I can judge,
Troy was an absolute champion and is a real asset to the store!
Would absolutely recommend to friends and family to shop here if you're in the market for something new....
One remark though: for a high quality outlet, selling good quality furniture... one would expect that the company could afford some decent business cards and not just printed pieces of paper, cut up in store....looking sad and cheap! Got the idea from staff feedback... they're not happy with it either as it looks totally unprofessional!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFortitude Valley
See all answers
CTW Brisbane

CTW BrisbaneSouth East Queensland, QLD

  • 3 reviews

Only Place To Shop

published

Great, well priced range of stock. Our salesman Kevin was genuine, friendly, helpful & informative. The whole process was extremely easy. Nick Scali will be the first place I go to when we need more furniture.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationFortitude Valley Brisbane
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Excellent Service provided by Troy he was more than willing to spend the time with us to find our perfect couch.

published

Great store easy to navigate and a huge range. The staff, in particular Troy went above and beyond to make sure we we were happy with our purchase. The couch we chose is beautiful. Couldnt be happier.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude Valley
See all answers
Maria from Taringa

Maria from TaringaSouth East Queensland, QLD

Excellent Sales Staff & Customer Service

published

We have made a number of NSF purchases over the last twelve months and found the staff to be attentive, customer aware, product knowledgeable and extremely helpful. Kevin has served us on a number of occasions and he is definitely a wonderful ambassador for NSF. He is very personable, listens to our thoughts and requests and works hard at finding a solution. He is a pleasure to deal with.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude Valley Queensland
See all answers
John Gambaro

John GambaroSouth East Queensland, QLD

Kevin Our Sales Person

published

Kevin our sales person was great to deal with.Made our transaction easy to complete.Would shop here again.
He is very helpful and informative.He went over and beyond our expectations.He obviously knows his product.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
See all answers
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