Great experience and product
After visiting many different furniture stores around Brisbane we found the quality of customer service and products to be much higher at Nick Scali. We were looked after by Peter Stasi, who was very helpful, he showed us a number of lounges that suited our space, budget and taste and within 15 minutes we found the perfect one. The whole process at Nick Scali was quick and easy and the prices were great for the quality of the products. Would rightly recommend.
Great Customer Service
We were greeted by Troy shortly after entering the store and we explained we were just browsing to which he continued to let us browse. The store is large and very easy to navigate with a great range of products.
Shortly after we saw a lounge suite that we liked very much and Troy came back to join us and give us information with regards to the product specs and the promotional sale at the time, Troy gave us options for our purchase that suited our specific needs.
We chose the colour and made the purchase, however the following morning we reali...
Excellent customer service
Easy store layout , staff were very helpful, particularly Peter Stusi. He was very knowledgeable on all the products and was helpful without being a pushy salesmen. His advice on colours to suit our apartment was really appreciated. I would recommend him to anyone needing assistance with purchasing a new couch!
10/10 service. Super comfy couch
We were helped by Peter over two visits who was very approachable, helpful, professional and funny. Helped us pick a couch and fabric that we love and made the whole process easy!
Best customer service experience!
We came back twice over two days and were greeted with welcoming arms and walked away happy today with our new couch purchases. Peter was a delight to shop with and would recommend him as personal shopper for all those in need of a house make over!
George - Great service
George was extremely helpful with an initial look at a Minorca sofa, his follow up and then a final run through on final purchase. Excellent service. Thanks George, and very entertaining as well.
- Verified customer
Nomination for employee of the Year: Peter Stasi
Firstly, a huge thank you to all the amazing staff who worked together collaboratively and delivered exceptional customer service. Most notable was Peter Stasi who spent a great deal of time assisting me whilst assisting his other customers. Peter made insightful suggestions based on listening to my personal needs and tastes. Most importantly, Peter gave me enough personal space and time so that I felt confident in my decision. He offered expert opinion on the colour scheme, fabrics, sizing, and overall general decorating. I found It quite easy...to navigate the store and I spent almost the entire day trying out different reclining sofas. I was more than satisfied with the range and variety of configurations to choose from, and the quality of the products in general. I feel confident that I have purchased quality products.
We were shopping for a new lounge for our home, after many trips to other companies we didn't walk past Nick Scali. Excellent range of lounges, most of which are modular and can been designed to your needs. Whilst we had a Nick Scali store closer to home, we decided to go back into the city to purchase our lounge due to the excellent customer service we received from George. Can highly recommend going and having a chat to him if your in the market for a lounge.
Big open plan store was greeted by Troy on entering. I knew exactly what I wanted and Troy guided me to the products. I live in Sydney but he was still able to help and get delivery here. He went out of his way to help me and print out the info I need to take back to my husband. We returned to the store and after an hour had a total change of mind. Troy to the rescue and again he went out of his way to help us select the final product. He was very patient, friendly and professional. Hope when the sofa arrives it's as good as his service.
As soon as they have your money they’re rude and couldn’t care less.
Great service face to face as soon as they take your money they couldn’t give a ...... about you, we where told item would be delivered before Christmas, no email or text updating that it was pushed back rang up just after Christmas he was rude blunt and couldn’t care less, they told us that It would be ready for pickup on the 6th. I said okay that’s fine we will pick it up on the Saturday, this is when the real lack of communication takes place, I was then told they only are open Monday to Thursday in business hours, not one person told us thi...s, As we work full time and can not collect the item, after the discussion to the manager who was short blunt and also couldn’t care less they decided to reimburse the $40 to deliver the ottoman. Perfect but I still had to give the truck drivers “cash” as it’s there wage ? Okay they will carry a float with them. No they don’t have the correct change and I get short changed Not to mention the 5 hour window. This whole experience spending $3,500 and the service you get is disgusting, rude and below what you would expect from a “luxury“ store. There needs to be a better way then this delivery issue as well.
I bought a sofa from Troy just after Christmas day. Troy discussed with me all the possible colors for the sofa. explained the difference in design and comfortability . Troy discussed everything in a highly professional manner with an exceptionally friendly approach.
Absolutely useless service
Delivery date was cancelled twice, after over ten calls I am still waiting (for 3 months now). Will never buy anything from this place again. Do not recommend. Terrible service.
We were looked after by Troy again.
We bought a lounge from him last week, and thanks solely to his professionalism, friendly and relaxed approach, we went back yesterday and ordered another lounge.
There is a lot of local competition, with products often priced more competitively. However, thanks to the excellent customer experience from our first visit with Troy, we returned directly to your store and asked for him by name when looking for our second lounge.
Disgusted. Do not shop here! You need to read the fine print. Delivery is ridiculous. They want to charge you multiple times for individual items. Cost me over $200 and I live fifteen minutes away. The first item was damaged, and it took several weeks to get it repaired, and its still not right now. Second item was delivered (by a contractor, not the store by the way) and was damaged. The delivery people also damaged my newly renovated plater wall. The company has no liability for damage, they they just pass the book. They will replace the dama...ged bottom cover on my lounge, although it just goes on the same ridiculous waiting list to be repaired. Forget it if you think you have rights. Once you receive it, they wont take it back. You cant complain to head office. (The store manager is responsible for passing the complaint on when you are complaining about their service!) I purchased brand new, not second-hand or repaired. By the way, something else in the small print, for my trouble the delivery people left all the packaging on my drive. They say its in the terms and conditions! Read the fine print. On second thoughts, just dont shop there. Plush delivered some furniture the same week free, no issues, and they took the packaging with them! I will never buy anything from this company again they have disgusting customer service.
Very friendly staff, very helpful and very knowledgeable
The store was very easy to navigate, had a great range, good quality for as far I can judge,
Troy was an absolute champion and is a real asset to the store!
Would absolutely recommend to friends and family to shop here if you're in the market for something new....
One remark though: for a high quality outlet, selling good quality furniture... one would expect that the company could afford some decent business cards and not just printed pieces of paper, cut up in store....looking sad and cheap! Got the idea from staff feedback... they're not happy with it either as it looks totally unprofessional!
Only Place To Shop
Great, well priced range of stock. Our salesman Kevin was genuine, friendly, helpful & informative. The whole process was extremely easy. Nick Scali will be the first place I go to when we need more furniture.
Excellent Service provided by Troy he was more than willing to spend the time with us to find our perfect couch.
Great store easy to navigate and a huge range. The staff, in particular Troy went above and beyond to make sure we we were happy with our purchase. The couch we chose is beautiful. Couldnt be happier.
Excellent Sales Staff & Customer Service
We have made a number of NSF purchases over the last twelve months and found the staff to be attentive, customer aware, product knowledgeable and extremely helpful. Kevin has served us on a number of occasions and he is definitely a wonderful ambassador for NSF. He is very personable, listens to our thoughts and requests and works hard at finding a solution. He is a pleasure to deal with.
Kevin Our Sales Person
Kevin our sales person was great to deal with.Made our transaction easy to complete.Would shop here again.
He is very helpful and informative.He went over and beyond our expectations.He obviously knows his product.
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