- Verified customer
Been a while since we have experienced the level of service that we received from George at the Fortitude Valley showroom. The whole experience was an absolute pleasure, Thank you !
Kevins got knowledge
Kevin was an expert in his field, his help and friendly nature is an asset to this business. A true champion and great to do our buying at the store
Peter was a star!
Peter Stasi gave us great ideas and helped us make some fantastic furniture choices. The store had a great variety to chose from as well. We really look forward to using it all soon.
- Verified customer
Peter the salesperson was so helpful and had a great knowledge and ideas that really help me and my wife pick our new sofa and extra chair , Please pass on a great job Peter , keep up the good work
Peter was a god send!
Peter helped Mum and I with our lounge choices. His great knowledge and attention to detail was a massive help to us. I would highly recommended Peter! His experience with full design and install made our decisions a breeze.
His ideas with colour palettes has helped me design my hole home style. Thanks again Peter!
While we were very happy with the range and quality of the furniture, the pleasant, informative and thoroughness of the salesperson, Peter Stasi made the process a very pleasing experience overall. We appreciated his wisdom and his quick and efficient manner when it became necessary. Thank you Peter.
Top service by kevin
Kevin was very efficient and friendly. This was my 3rd purchase of a nick scali lounge and have to say Kevin was the best i e dealt with a ross the 3 different stores ive purchased from
Wonderful customer service and excellent products
I was exceptionally happy with my experience at Nick Scali in Fortitude Valley for two reasons. Firstly, I have recently struggled to find a sofa that is extremely comfortable, aesthetically pleasing, and reasonably priced. I had already visited a number of prominent furniture stores, and it wasn't until I visited Nick Scali that I actually found a high quality product that ticked all of the boxes. Secondly, the customer service was excellent. Monty, an absolute gentleman by all accounts, was very knowledgeable and helpful with my enquiries, an...d extremely patient with me whilst I was trying to make my decision to purchase a sofa. At no point did I ever feel pressured or overwhelmed by the staff, all of whom were very friendly and approachable. Many thanks to Monty and the rest of the team at Nick Scali: I would highly recommend your store to everyone.
. Peter Stasi was so attentive ,and knowledgeable. He was understanding of our requirements.
*Very well laid out store, light, bright and attractive.
* Extremely satisfied within really good range of choices.
*Very satisfied and happy, looking forward to seeing our choices in our home.
Outstanding customer service
It goes without saying that the quality of the furniture is fabulous but what blew me away was the outstanding customer service. Thank you George you went above and beyond!
Very helpful staff at a lovely store
Purchased a lounge yesterday. Was helped by George who was extremely knowledgeable and patient. Made the entire experience seamless. Great quality products and large variety of stock to choose from. This is now our third time purchasing from Nick Scali and all our other lounges are still going strong years on.
Great customer service. George showed us all the various options. I found George to be very knowledgeable, helpful, polite, and not pushy in his approach. I'd happily go back to Nick Scali at Fortitude Valley to see George for my next purchase.
Shopping with ease.
Furniture was displayed in order of rooms which was easy to navigate.The staff were very friendly and pleasant.Peter Stasi was the person who served us and we found him to be professional,informative and non pushy.A very pleasant shopping experience.
Kevin always provides excellent service
No messing around; I have found Kevin to be polite, non-pushy, honest, clear and courteous. I've bought 3 times from him before and have more properties to outfit in the near future. Kevin tries to match furniture with what I like and is an absolute pleasure to deal with. Doesn't push me if I wish have to walk away and have a think, and has great interpersonal skills. Great asset to the NS team and a genuine caring salesperson. If I sold furniture I'd steal this salesperson from NS.
Kevin has been excellent
Kevin helped us find what we want, showed us various options. He was very helpful, knows the products and enthusiastic. Once we were shown all the options, Kevin left us alone to decide.
Vel Delivery Driver
Vel and Maddy were awesome . Great guys. Kept me updated re delivery times. Would definitely recommend. Efficient assembly. Put furniture exactly where requested. Very friendly and easygoing. Thanks. Cheers, cheryl.
Don’t buy it!
Timber in a good condition . Powder coated black aluminium legs in a good condition . The variations of timber on the top are natural and therefore would expect minor flaws . However we did not expect when we spent over $3000 on this table that we would be missing a full entire side of the table . this table in store and online and in all advertised brochures we have seen had to light coloured timber strips down the side which was the feature of the table . We bought the entire Bartolo set and every piece of furniture we have now has got...has got these two light timber strips down the side . When our new table was delivered a week ago it was actually missing one fired of the light coloured trim along 75% of the edge of the table . This photo shows that there is a light coloured edge on one side and totally missing off the other side . this table looks ridiculous and stupid and is nothing like what was advertised or what we expected to buy . We were happy with small variations in natural timber however given the fact that the actual feature of the timber is clearly missing from one side is just beyond a joke .
Expensive loung suite with warranty a joke
Sales staff at store were satisfactory. One single seater arrived with faulty reclining mechanism which failed and was replaced.
22 months later leather is peeling on same chair. Reviewed under their warranty and told it's our fault. Body oil etc is breaking down leather.
They could not explain why this only happened on 1 chair except to blame the user. The same user sat on our previous Natussi lounge chair for over 12 years without leaving a mark!
Clearly inferior leather which they refuse to replace. Additionally very poor customer service in dealing with their office over this complaint. We will never purchase from them again. Who wants to spend over $7000 for something only guaranteed to last less than 2 years!
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