Perfect couch for our lounge room
Great service from Mark at Macgregor store, walked us through the entire showroom looking for a couch to suit all our other new furniture. No pressure at all and was very patient with us while we were deciding between 2 items
Service is exceptional in this store
Product is great. Show room floor was easy to navigate. Great price with current sale and organizing it all was easy. Sanjay was very helpful and accommodating with our requirements for our purchase.
Awesome Furniture and Great Customer Service Nickscali Macgregor
We checked a few furniture stores before we popped into Nickscali Macgregor to checkout their lounge range. Georgia in Macgregor store who served us was super friendly and we had an amazing customer service. We had our options open and didn’t walk in to make a purchase. Georgia wasn’t pushy but has an excellent interior decoration knowledge which made our decisions easier. We showed Georgia our living room photos and she paid attention to detail to every corner and walked us through the range they had in store. Btw I’m tall but my wife is a bit...shorter than me but Georgia helped us find a lounge that suited comfortably for us both and also that look elegant in our living room. Every single person who walked into our living room has complimented the looks and comfort of our new lounge (Dex) and the Coffee table (Peru). We are happy with our purchase and loving it and very much pleased with Georgia’s customer service. We have now ordered more furniture (Karma Range) and looking to buy more to complete our rooms. Thank you Georgia Your a Legend :) :)
Great customer service from Lawrence at the Macgregor showroom.
Lawrence had good product knowledge and was very patient while I made my decision on which lounge to purchase from the large range of lounges on display.
Great customer service
I went to a lot of stores looking for just the right accent chair. The best quality and fabric section l found at Nick Scali. Mark at the McGregor Store helped me select the most comfortable chair and the best colour fabric to suit my decor.
Awesome price for top quality lounge, the fabric, the design everything I Love it! And on top of that I've just experience the best customer service ever, the staff was very friendly and very experienced.
It was easy to navigate the products at the MacGregor store with the help from Adon. He helped us with the selection of the lounge and fabric we needed. I totally recommend Adon to anyone looking for a lounge
Great service found the perfect couch
I had a wonderful experience, Lawrence the employee who was helping us was so informative he helped us a lot to make the correct choice on a couch, I would definitely recommend a friend to come and shop at nickscali
- Verified customer
Great service and product
Staff member (Mark) was very helpful. Was very helpful even thought it was close to closing time. And more than helpful with getting dimensions and pricing. Very happy with the service.
We went to the MacGregor store looking for a new lounge. One of your store representatives approached us and her name was Georgia. She was very professional in her ability to help us choose the right product for our home.
Thankyou Nick Scali .
Great shopping experience - Georgia Macgregor store
Visited your Macgregor showroom and purchased our beautiful kylie lounge. We were served by a lovely sales lady georgia. She was very welcoming. Helped make our purchase easy. She offered solutions to fill the room. We needed to add a peice and this wasnt a bother to her. I highly recommend u go to the macgregor store and ask for georgia who will no doubt help u beautify ur home like she did with us.
Thank u Georgia you are fantastic.
Great Range with professional staff with thorough knowledge of products
Great Range and presentation of products. Professional sales team in store as we spoke to different person each time we went in and ample store parking.
Bought a lounge and can't wait for it to arrive . Will go there again for future furniture needs.
Special thanks to Assistant Store Manager Adon for assisting in finalising the lounge and following up with emails as well. Positive experience overall.
First class service . Mark has fantastic product knowledge and is exceptionally helpful.
Product was well laid out, easy to find and range was good with many options available for review. Quality appears sound. Colour range was satisfactory. Terms and conditions were well explained.
great service and product range
Went in to Nick Scali Macgregor on the week end looking for a new lounge, I found that the range they had was very comprehensive they had every option you could ask for plus some options that I would not of even thought of like batteries in the electric recliners AMAZING. The Sales person Mark was very helpful and made the whole experience great I would recommend this store highly.
- Verified customer
Great experience so far!
We spent a couple of hours over 2 days trying to decide on a lounge and we found the experience to be pretty good overall. We were attended to when we needed help but otherwise left to our own devices so we could think about what we wanted without someone bugging us the whole time. The lounges were actually reasonably priced, which was unexpected, since I always thought they were a bit expensive. Could have been because we went during EOFYS. In any case, found the whole experience to be easy and straightforward, now we're just hoping that the construction and delivery of the lounge will be as promised!
Avoid at all costs
Purchased two leatger loumges October 2018, delivered Jan 2019, damage to both leather and timber tables.
Literally like a circus trying to get resolved, leather people booking three appointments and not showing up, nick scali direct booking different appointments and not informing contractors, fast fwd to June 2019, finally had someone come to fix the shipping marks on the leather but no different. Just given up now, you win Nick Scali, i cant go through more months of incompetence.
If your kucjy enough to get a lounge with no damage, im sure its fine. If like us you get shipping marks and damaged trays, you are jn for the ride of ypur life, incomprehensible that such poor organisation could exist.
Never again will I shop at Nick Scali my lounge is out of shape had a very rude service man attend my home they took one of my lounges away to fix while I was on holiday delivered it back before I came home and I was told they would contact me when I got back 8 months later I am still waiting
OVER IT NOW the worse thing is I have to sit on it as a reminder how bad it is
Bad follow-up, dodgy installation and empty promises
I recently purchased a lot of furniture from Nick Scali - at a great expense given the reputation of Nick Scali products and services. What a major disappointment. My bed was incorrectly installed (after paying extra for installation), my other item ( a desk) was not delivered due to damaged stock despite being told the day before it would arrive (IT STILL HASN'T). Re: the bed, I sent photos oand was assured of immeidate follow-up despite being told by a very rude Nick Scali-contracted driver/deliverer to "re-do it yourself!" and being hung u...p on. Nick Scali staff could only apologise for their contractor - which is a reflection of their services nonetheless. After acknowledgement that my fauly installation was unacceptable, I was assured there would be an IMMEDIATE resolution. The next morining I waited for the bed to be fixed, by the promised time of 9.30am. I took UNPAID time off work and no one came that day. My bed was correctly installed 2 days later but STILL has missing parts yet to be replaced. We were promised some kind of compensation - at least for the cost of the installation we paid for in the first place. Nothing as yet. Still waiting on my desk despite, again, assurances of delivery that never happend. I'm waiting for someone to let me know about further delivery because I am not going to be disadvantaged financially by taking unpaid time off work. Nice to have the chair I bought to sit on but no desk at which to sit at. Nick Scali will not get repeat business out of me or any business out of my friends, family or colleagues. My impression is that once they take your money they don't care much what happens afterwards. Don't bother go to HARVEY NORMAN.
Great product - if you can get it
Purchased multiple products with Nick Scali - always wanted to be able to afford them and finally with a sale we could.
Everything was running smoothly...until delivery.
What a shocker - I would hate to be an elderly person - their excuse, oh the delivery is outsourced so it's not their responsibility!!
Firstly, the delivery was supposed to contain TWO items, a console and a bed.
On the morning, when we received the phone call to say they were 30mins away, oh and we only have the bed because the console is broken...hmmm alright then.
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