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Nick Scali Furniture QLD, North Lakes

Nick Scali Furniture QLD, North Lakes

3.7 from 39 reviews

Reviews

3.7

39 reviews
5
(25)
4
(1)
3
(0)
2
(1)
1
(12)
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kazzathekiwi

kazzathekiwiAU

  • 3 reviews

Great product knowledge and customer service

published

We were looked after by Peter today for the second time. He’s knowledgable, friendly, honest and authentic. Nick Skali are obviously doing something right, training their staff and employing the right people. He’s fantastic, and the furniture is gorgeous. He even worked 20 min past closing to serve us (thank you!).

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNorth Lakes Queensland
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DSS

DSS

  • 2 reviews

Warranty is useless they don’t honour it.

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationNorth lakes
See all answers
NEC

NECSouth East Queensland, QLD

  • 3 reviews

Nick Scali customer service is non-existent! ... 11 days, 4 different Nick Scali people, yet no sign of a resolution.

published
Customer Service
Store LocationNick Scali North Lakes, QLD
4 comments
Nick Scali
Customer S.Nick Scali
NEC
NEC
Nick Scali
Customer S.Nick Scali
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Trev

TrevSouth East Queensland, QLD

Peter was out standing

published

Peter, one of your salesmen at the North Lakes store did an excellent job attending to us. He was knowledgeable, able to relate, listened well and offered realistic suggestions for us. Excellent work!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNorth Lakes
See all answers
Avhyenda

AvhyendaBrisbane

  • 2 reviews

The most beautiful furniture with the best service

published

I went into Nick Scali with the partner to look for a dining room table and chairs. After a quick browse, I was approached by Wendy, who was an absolute gem. She was very helpful and friendly, talking me through the different options and even going as far as consolidating my order with another one that I had previously placed at another Nick Scali store. I didn't end up getting a table but bought 4 dining room chairs, which I am extremely happy with. I would highly recommend Nick Scali North Lakes, not just for the quality of product, but for the amazing customer service. Thank you for such a great shopping experience!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNick Scali North Lakes
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Excellent Service

Excellent ServiceSouth East Queensland, QLD

Love my new lounge...excellent customer service

published

*The layout of the store was very easy to navigate, very well merchandised with settings that were easy to imagine in my home...it was a pleasure to walk into a well lit & aesthetically pleasing, & friendly store
*The product selection was amazing so much to chose from.
*My initial product was floor stock in perfect condition, unfortunately though it was slightly damaged upon delivery...my replacement lounge was absolutely perfect
*No assembly required the delivery guys assembled the feet to the lounge & ottoman

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationNorthside
See all answers

DO NOT SHOP HERE.

published

If I could give 0 stars I would! Terrible customer service! The lady I spoke to was very rude with awful manners. She treated me with no respect. I ordered a coffee table and it came with scratches/marks. I wanted to return or swap it with a better quality table but the lady said no, we will not accept that. How can people treat other people like this. Not happy. Will never buy from there again!

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
See all answers
1 comment
Nick Scali
Customer S.Nick Scali
P.pa

P.pa

  • 2 reviews

Low quality, Bad customer service

published

They use recycled low quality timber with no warranty, bad customer service.on pick up got the signature for delivery but lateral when I noticed damage, they referred to my sign on delivery passer.

Customer Service
Product Quality
Return Claim MadeYes
Product Appearance Not as advertised
Store LocationNorth Lake
See all answers
2 comments
Nick Scali
Customer S.Nick Scali
P.pa
P.pa
Charry

CharrySouth East Queensland, QLD

Faulty tables - they dont care

published

Had a terrible experience, had 2 tries and got faulty tables both times, then they balked at a refund even though the tables were brand new. They just dont care

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNorthlakes
See all answers
1 comment
Nick Scali
Customer S.Nick Scali
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Tracy

TracyBrisbane

  • 2 reviews
  • 2 likes

Delivered USED and Damaged Table, have refused replacement in reasonable time frame and refund

published
Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationNorth Lakes
See all answers
Vicki

VickiSouth East Queensland, QLD

helpful sales assistance

published

We visited the store recently just looking for ideas. WENDY was so very very helpful, showing us all the models of bedroom furniture we were thinking about. WENDY helped will all measurements etc, was most pleasant to talk with. PHILIP, the store manager, too, on our return visit to purchase was very courteous and made us feel welcome. Thank you North Lakes store

Helpful Wendy

published

What a beautiful store. I fully recommend any one to go and see Helpful Wendy.
I particularly like the range of Native Timber Buffet Tables and wonderful wall mirrors. What a fabulous place.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationVisited North Lakes Branch. QLD
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chel

chelSouth East Queensland, QLD

  • 2 reviews

Expensive leather lounge made in china

published

Wouldn't buy a lounge off u again paid a huge amount of $$ to find out it was made in china wrong lounge was delivered have to wait another 9 weeks and more $$ owing as u don't have the lounge I ordered and no refund was an option $$s badly spent lounge was faulty also

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationNth lakes
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1 comment
Nick Scali
Customer S.Nick Scali
Ali and Kelvin

Ali and KelvinSouth East Queensland, QLD

Best service resulting in best couch for our famiily

published

Peter was an exceptional salesperson who was friendly, open to questions and knowledgeable. Amy and Phil also assisted with exceptional costumer service. The store was easy to navigate, clean and well designed. The store had a wide range of Nick Scali furniture in various styles, couch configurations and colours. The atmosphere was warm and inviting with soft music playing and different lighting throughout the store. We bought a blue Dover. The delivery was smooth as the delivery men put together the Dover and connected it to make sure it was working correctly. Amy, Phil and Peter went above and beyond to ensure our experience was smooth and memorable. Anyone who is looking for a memorable experience please visit Nick Scali Northlakes.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNorthlakes
See all answers
Kelvin and Ali

Kelvin and AliSouth East Queensland, QLD

Amazing impeccable service from Phil (store manager) , Peter and Amy at the north lakes nick scali store . 10/10

published

Absolutely amazing professional service from Phil , Peter and Amy on our purchase and delivery of our 3 seater Dover blue leather sofa from nick scali , north lakes . 10 out 10 for outstanding impeccable service.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNick scali , north lakes
See all answers
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Great Service

Great ServiceSouth East Queensland, QLD

Great Service at North Lakes Store

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNorth Lakes
See all answers
Mike and Beryl

Mike and BerylQueensland

Excellent sevice

published

Amy at north lakes store has great knowledge of a range of products in store
We were looking to buy dining table and chairs, and 2 chairs for reading etc. we liked the approach of Amy because there was no pressure to buy but she was there to give advice on both products. We also purchased a lounge suite from her earlier this year and returned to see what was available for us this time. No problems with delivery and installation of the lounge suite, so hope all goes well this time.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNorth lakes store Qld
See all answers
Customer

CustomerSouth East Queensland, QLD

Worst customer service after sale that I have ever received. Don’t waste your time and money.

published
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNorth lakes Queensland
See all answers
1 comment
Nick Scali
Customer S.Nick Scali

Lauren at North Lakes Store

published

Lauren provides excellent customer service, she has great product knowledge and went out of her way to help us choose the correct pieces of furniture to suit us. 5 stars Lauren at North Lakes

Shop LocationQLD, North Lakes
Allan C

Allan CBrisbane, 4509

  • 4 reviews
  • 2 likes

Do not buy from this company

published
Shop LocationQLD, North Lakes
6 comments
Nick Scali
Customer S.Nick Scali
Allan C
Allan C
Allan C
Allan C

It also seems suspicious most reviews in here are from non verified customers. Suspicious.

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