Reviewer Photos & Videos
- QLD, North Lakes
- Verified customer
Great product knowledge and customer service
We were looked after by Peter today for the second time. He’s knowledgable, friendly, honest and authentic. Nick Skali are obviously doing something right, training their staff and employing the right people. He’s fantastic, and the furniture is gorgeous. He even worked 20 min past closing to serve us (thank you!).
Warranty is useless they don’t honour it.
We bought our lounge from Nick Scali 2 years ago and have loved it. We paid $3000 for it. We took out the 5 year extra warranty however upon claiming it under accidental spill (tiny bit of Moisturiser) we were told they won’t cover it. Basically, they cover random and specific things like lipstick, human and animal bodily fluids (their words) and pen and crayons. There were about 6 things listed but if your spill is outside of this then too bad. And we even used their product to clean it up, which made it worse. They then said here is a number ...for an external cleaning company who will clean it for $109-200, no guarantee on effectiveness. For the price of the lounge and extra warranty not worth it when you can’t get help later on. Make sure you read your product disclosure statements!!
Nick Scali customer service is non-existent! ... 11 days, 4 different Nick Scali people, yet no sign of a resolution.
Nick Scali customer service is non-existent! ...Eleven days, four different Nick Scali people, yet no sign of a resolution.
- I purchased the Jordana bedroom suite including the dresser from the North Lakes store.
- I paid $180 for the furniture to be delivered and installed.
- The Jordana dresser is unstable and unsafe as it poses a toppling risk. I have mentioned this in phone
calls and emails to Nick Scali multiple times and to multiple people over the past week and a half.
- The delivery man left a bag with 2x straps and 2x screws and told me that the dresser needs to be
screwed to the wall, especially when it sits on carpet. Although, there is no place on the back of the
dresser where straps could be attached....
Peter was out standing
Peter, one of your salesmen at the North Lakes store did an excellent job attending to us. He was knowledgeable, able to relate, listened well and offered realistic suggestions for us. Excellent work!
The most beautiful furniture with the best service
I went into Nick Scali with the partner to look for a dining room table and chairs. After a quick browse, I was approached by Wendy, who was an absolute gem. She was very helpful and friendly, talking me through the different options and even going as far as consolidating my order with another one that I had previously placed at another Nick Scali store. I didn't end up getting a table but bought 4 dining room chairs, which I am extremely happy with. I would highly recommend Nick Scali North Lakes, not just for the quality of product, but for the amazing customer service. Thank you for such a great shopping experience!
Love my new lounge...excellent customer service
*The layout of the store was very easy to navigate, very well merchandised with settings that were easy to imagine in my home...it was a pleasure to walk into a well lit & aesthetically pleasing, & friendly store
*The product selection was amazing so much to chose from.
*My initial product was floor stock in perfect condition, unfortunately though it was slightly damaged upon delivery...my replacement lounge was absolutely perfect
*No assembly required the delivery guys assembled the feet to the lounge & ottoman
DO NOT SHOP HERE.
If I could give 0 stars I would! Terrible customer service! The lady I spoke to was very rude with awful manners. She treated me with no respect. I ordered a coffee table and it came with scratches/marks. I wanted to return or swap it with a better quality table but the lady said no, we will not accept that. How can people treat other people like this. Not happy. Will never buy from there again!
Low quality, Bad customer service
They use recycled low quality timber with no warranty, bad customer service.on pick up got the signature for delivery but lateral when I noticed damage, they referred to my sign on delivery passer.
Faulty tables - they dont care
Had a terrible experience, had 2 tries and got faulty tables both times, then they balked at a refund even though the tables were brand new. They just dont care
Delivered USED and Damaged Table, have refused replacement in reasonable time frame and refund
I ordered a table, 5 days for delivery and the last "NEW" one from the warehouse. I was told I would need to dispose of packaging.
It arrives, Not in a box, but movers blankets... It has a drink ring and a damage patch including a gouge in it. I refused to accept it and it was loaded back on the delivery truck.
I rang the store, and I first get told a service technician needs to come out, as its their process... for what... I DONT HAVE A TABLE! I was then told, we've marked the one in store one with sold, (so another USED table), But the...y dont know when I can have it as it will take 2-3 weeks to be allocated to me as its their process.... ?? You dont have anymore to sell otherwise you'd send me another from the warehouse, so why would you need this on the floor?.. after I have said this doesn't suit me, and I had asked when purchasing how long it would take, I asked for a refund.... well the Store wont refund me as ready for it, its their process.. The Store manager refuses to ring me as he is on a day off, but his offer to ring me Saturday means I will get told I will need to sort it out Monday as a Business day (we are all familiar with that).. We have a perfectly good business day here on a Friday, but it seems that doesn't matter, or the time they have mucked me around delivering a USED and damaged table when I bought a NEW one.. Ive contacted Nick Scali Corporate and NO manager will return my call... leaving their poor minions to listen to my fury and frustration, and explain how many consumer laws they are breaking..... Pretty sure even if I get this table in 2021, im going to hate looking at the thing.... looks like i just have to kiss my money goodbye... dont risk it people.. They are terrible, and have forgotten the purpose of their business to exchange Money for Goods.
helpful sales assistance
We visited the store recently just looking for ideas. WENDY was so very very helpful, showing us all the models of bedroom furniture we were thinking about. WENDY helped will all measurements etc, was most pleasant to talk with. PHILIP, the store manager, too, on our return visit to purchase was very courteous and made us feel welcome. Thank you North Lakes store
What a beautiful store. I fully recommend any one to go and see Helpful Wendy.
I particularly like the range of Native Timber Buffet Tables and wonderful wall mirrors. What a fabulous place.
Expensive leather lounge made in china
Wouldn't buy a lounge off u again paid a huge amount of $$ to find out it was made in china wrong lounge was delivered have to wait another 9 weeks and more $$ owing as u don't have the lounge I ordered and no refund was an option $$s badly spent lounge was faulty also
Best service resulting in best couch for our famiily
Peter was an exceptional salesperson who was friendly, open to questions and knowledgeable. Amy and Phil also assisted with exceptional costumer service. The store was easy to navigate, clean and well designed. The store had a wide range of Nick Scali furniture in various styles, couch configurations and colours. The atmosphere was warm and inviting with soft music playing and different lighting throughout the store. We bought a blue Dover. The delivery was smooth as the delivery men put together the Dover and connected it to make sure it was working correctly. Amy, Phil and Peter went above and beyond to ensure our experience was smooth and memorable. Anyone who is looking for a memorable experience please visit Nick Scali Northlakes.
Amazing impeccable service from Phil (store manager) , Peter and Amy at the north lakes nick scali store . 10/10
Absolutely amazing professional service from Phil , Peter and Amy on our purchase and delivery of our 3 seater Dover blue leather sofa from nick scali , north lakes . 10 out 10 for outstanding impeccable service.
Great Service at North Lakes Store
We were looking for a lounge. Peter was really professional and most informative about our needs. Even with the “salesman spiel”, my wife and I were very comfortable in this store. We chose the fabric and colour and signed up of the custom made lounge (delivery 10-12 weeks). The following day we took up the offer of the 3 day change period. There was no fuss , with the requesting of the swatches so that we could match our decor. After returning the swatches that afternoon, we had a change of colour. As Peter was away, the store manager and as...st manager looked after our needs. It was easy to make the change under a really friendly environment. Overall we had a great experience with the purchase and would really recommend this store to others.
Amy at north lakes store has great knowledge of a range of products in store
We were looking to buy dining table and chairs, and 2 chairs for reading etc. we liked the approach of Amy because there was no pressure to buy but she was there to give advice on both products. We also purchased a lounge suite from her earlier this year and returned to see what was available for us this time. No problems with delivery and installation of the lounge suite, so hope all goes well this time.
Worst customer service after sale that I have ever received. Don’t waste your time and money.
I purchased a coffee table from the North lakes store.
I took the day off work and borrowed a car to pick it up from the Narangba warehouse on Monday. When I got there I followed the directions that stated specifically that you must go to the office first but there was no one there which was annoying. So I drove over to the warehouse side.
When I got there there was some annoying customers waiting around for their orders. I gave my paperwork to the man on the floor and he came back half an hour later saying he couldn’t find my order. In the m...eantime I was talking to the other customers waiting and they had said they had been there for over an hour waiting. All their orders were lost too which is odd because you are allocated a specific day and timeframe that you must pick up on. You would think common sense would be that they should have the orders aside for the customers picking up on the allocated day. The man apologised and said to make up for not being able to find it they would ensure I got a free delivery ( this doesn’t make up for me taking the day off work- I now needed to take another day off work when the table is delivered.) I politely excepted even though I was frustrated that they clearly had some sort of problem with the system on the day as they were turning every customer away and offering ‘free delivery’ to make up for it. They could have called in advanced to say there was a problem rather than waiting for every customer to turn up disappointed.
- QLD, North Lakes
- Verified customer
Lauren at North Lakes Store
Lauren provides excellent customer service, she has great product knowledge and went out of her way to help us choose the correct pieces of furniture to suit us. 5 stars Lauren at North Lakes
- QLD, North Lakes
- Verified customer
Do not buy from this company
Purchased tv cabinet advised 2/3 weeks for delivery. Called to follow up 3 weeks later and advised delivery on 24/12, I advised I didn’t want delivery as I was collecting. Received call advising payment had to be made by 12 on Friday, contract states 48hrs prior to delivery, told nic scali to cancel order as gone on too long. Supervisor advised a cancellation fee applies as contract states they have 2 weeks additional time to deliver past advised date. Received further notification the pick up time is now 2/1/19 which is more than 5 weeks after...purchase. This company takes your deposit on false and then forgets you exist. Extremely unprofessional considering other furniture companies sell the product and you simply collect. Also be aware they will notify you that should you collect, NO assistance is offered to assist loading. This is supposedly an upmarket furniture retailer however they have bargain basement service. Stay away and buy from a local company who treat customers with respect.
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