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Nick Scali Furniture QLD, North Lakes

Nick Scali Furniture QLD, North Lakes

3.8 from 31 reviews

Reviews

Review distribution

5 star
21
4 star
1
3 star
0
2 star
1
1 star
8

Charry

CharrySouth East Queensland, QLD

Faulty tables - they dont care

published

Had a terrible experience, had 2 tries and got faulty tables both times, then they balked at a refund even though the tables were brand new. They just dont care

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNorthlakes
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1 comment
Nick Scali
Customer S.Nick Scali

Tracy

TracyBrisbane

  • 2 reviews
  • 1 like

Delivered USED and Damaged Table, have refused replacement in reasonable time frame and refund

published
Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationNorth Lakes
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Vicki

VickiSouth East Queensland, QLD

helpful sales assistance

published

We visited the store recently just looking for ideas. WENDY was so very very helpful, showing us all the models of bedroom furniture we were thinking about. WENDY helped will all measurements etc, was most pleasant to talk with. PHILIP, the store manager, too, on our return visit to purchase was very courteous and made us feel welcome. Thank you North Lakes store

Helpful Wendy

published

What a beautiful store. I fully recommend any one to go and see Helpful Wendy.
I particularly like the range of Native Timber Buffet Tables and wonderful wall mirrors. What a fabulous place.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationVisited North Lakes Branch. QLD
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chel

chelSouth East Queensland, QLD

  • 2 reviews

Expensive leather lounge made in china

published

Wouldn't buy a lounge off u again paid a huge amount of $$ to find out it was made in china wrong lounge was delivered have to wait another 9 weeks and more $$ owing as u don't have the lounge I ordered and no refund was an option $$s badly spent lounge was faulty also

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationNth lakes
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1 comment
Nick Scali
Customer S.Nick Scali

Ali and Kelvin

Ali and KelvinSouth East Queensland, QLD

Best service resulting in best couch for our famiily

published

Peter was an exceptional salesperson who was friendly, open to questions and knowledgeable. Amy and Phil also assisted with exceptional costumer service. The store was easy to navigate, clean and well designed. The store had a wide range of Nick Scali furniture in various styles, couch configurations and colours. The atmosphere was warm and inviting with soft music playing and different lighting throughout the store. We bought a blue Dover. The delivery was smooth as the delivery men put together the Dover and connected it to make sure it was working correctly. Amy, Phil and Peter went above and beyond to ensure our experience was smooth and memorable. Anyone who is looking for a memorable experience please visit Nick Scali Northlakes.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNorthlakes
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Kelvin and Ali

Kelvin and AliSouth East Queensland, QLD

Amazing impeccable service from Phil (store manager) , Peter and Amy at the north lakes nick scali store . 10/10

published

Absolutely amazing professional service from Phil , Peter and Amy on our purchase and delivery of our 3 seater Dover blue leather sofa from nick scali , north lakes . 10 out 10 for outstanding impeccable service.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNick scali , north lakes
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Great Service

Great ServiceSouth East Queensland, QLD

Great Service at North Lakes Store

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNorth Lakes
See all answers
Mike and Beryl

Mike and BerylQueensland

Excellent sevice

published

Amy at north lakes store has great knowledge of a range of products in store
We were looking to buy dining table and chairs, and 2 chairs for reading etc. we liked the approach of Amy because there was no pressure to buy but she was there to give advice on both products. We also purchased a lounge suite from her earlier this year and returned to see what was available for us this time. No problems with delivery and installation of the lounge suite, so hope all goes well this time.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNorth lakes store Qld
See all answers
Customer

CustomerSouth East Queensland, QLD

Worst customer service after sale that I have ever received. Don’t waste your time and money.

published
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNorth lakes Queensland
See all answers
1 comment
Nick Scali
Customer S.Nick Scali

  • Verified customer

Lauren at North Lakes Store

published

Lauren provides excellent customer service, she has great product knowledge and went out of her way to help us choose the correct pieces of furniture to suit us. 5 stars Lauren at North Lakes

Shop LocationQLD, North Lakes

Allan C

Allan CBrisbane, 4509

  • 4 reviews
  • 2 likes
  • Verified customer

Do not buy from this company

published
Shop LocationQLD, North Lakes
6 comments
Nick Scali
Customer S.Nick Scali
Allan C
Allan C
Allan C
Allan C

It also seems suspicious most reviews in here are from non verified customers. Suspicious.


Sad

SadSouth East Queensland, QLD

  • 2 reviews

A very disappointing experience

published

Waited ten weeks for my chair, when it final arrived it was badly damaged. The cardboard box the chair came in was also damaged, clearly there is no quality control or checking system when the chair arrived in Australia. there is simply no contingency plan for the customer other than reorder the chair in question-another 10 weeks. Nick Scali offered me the badly damaged chair to use while waiting for the reordered chair to arrive, the only problem is that they wanted me to pay the balance owing on the chair. yeah right !, the chair is so badly damaged its leaning sharply to right, it would be like sitting on a chair on the Titanic. LOL, A very disappointing experience and completely dissipated the shine and excitement.

Shop LocationQLD, North Lakes
2 comments
Nick Scali
Customer S.Nick Scali
Sad
Sad

Please contact me urgently


Jill

JillNorth Lakes

The Quality Customer Service we received sold us the Couch we loved.

published

The store location was great and parking easy. We were greeted by a staff member called Phillip at the North Lakes store. Phillip was down to earth, personable and very respectful of our need to browse and be comfortable with our decision. Phillip sold us on Nick Scali, we didn't bother looking elsewhere.

Shop LocationQLD, North Lakes

Literally worst customer service ever

published
Shop LocationQLD, North Lakes
1 comment
Nick Scali
Customer S.Nick Scali
Jess Sanderson

Jess SandersonMurrumba Downs

Excellent range & in store service

published

We stumbled across the store while visiting another retailer in the same location. Were incredibly impressed with the quality and range displaying in the showroom in addition to the service which was immediate but non intrusive. The salesperson was very knowledgeable and helpful in providing options given our specific likes and requirements. We are now excitedly waiting the delivery of our new lounge with plans to return and upgrade other furniture in our home given the great experience, stylish designs and affordable prices.

Shop LocationQLD, North Lakes

weeks

weeksSouth East Queensland, QLD

  • 2 reviews

Good Customer Service

published

I just popped into North Lakes store and was able to purchase 2 sets of quality sofas at a decently discounted price before the spring sale ended on Sunday. The sales staff were extremely helpful and even allowed me to take home the sample fabrics so could make a final decision on the colours without being pressured to do so when signing off.

Shop LocationQLD, North Lakes

Nick Scali Warranty team members are horrible!!

published

My dog chewed the end of the electric cord and I needed to replace it. I called Nick Scali Warranties to ask advice on where to buy it from and they jumped down my throat immediately saying it wouldnt be covered under warranty, I didnt ask for it to be!! Lady was so rude.

Shop LocationQLD, North Lakes
1 comment
Nick Scali
Customer S.Nick Scali

Great service

published

We recently purchased a lounge from Nick Scali at North Lakes. We had looked at the lounge at another store, but decided to go to North Lakes as it is closer to us. [name removed] started by drawing up our lounge room and asked us several questions about the layout to ensure he was really giving us what we wanted. He then explained the way the furniture was made and took the time to ensure we understood the waiting time, cooling off periods etcetera with Nick Scali. I don't think anyone has spent that much time with us on a furniture purchase before and we really did appreciate that he treated our purchase as a big investment for us, not just another sale for him. Well done [name removed].

Shop LocationQLD, North Lakes

Not happy

published

Purchase the concrete top table, looks beautiful, however we received it and two days later a massive crack started to appear, called and organised a tech to come and see it - which took a WEEK. He had a look over and only replaced the top, the second one came.. also a week later, and the top did not sit on the frame properly - which the tech should’ve noticed had he examined he table properly the first time. The girls in the office are like robots and don’t listen to what your concerns are. I didn’t want a replacement I want credit for a different one. Basically was told they are doing everything they can for us - having worked for a competitor I am finding the after service - POOR

Shop LocationQLD, North Lakes
2 comments
Nick Scali
Customer S.Nick Scali
Nick Scali
Customer S.Nick Scali

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Details

CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living and Sofas
Compare all Nick Scali Furniture

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