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Nick Scali Furniture QLD, Toowoomba

Nick Scali Furniture QLD, Toowoomba

4.8 from 62 reviews

Reviews

(53)
(8)
(0)
(0)
(1)
  • Product Quality
    4.8 (32)
  • Return Claim MadeYes (1) · No (44)
  • Warranty Claim MadeYes (2) · No (43)
  • Product Appearance As advertised (78%) · Not as advertised (22%)
  • Customer Service
    4.9 (45)
Adam

Adam4000

Perfect Customer Service

published

I went in with a fair idea of what I wanted. I was greeted by Sarah who was appreciative of my research and preferences. Sarah explained a few options and variables then went to draw up the contract. She explained the warranty and delivery options and completed it in an instant!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationToowoomba
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Grateful purchaser

Grateful purchaserDarling Downs, QLD

Excellent service

published

Tracey was extremely patient while I was trying to make up my mind about which lounge to purchase. I'm grateful for her help and am now confident with my choice. Thank you Tracey.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationToowoomba
See all answers

Excellent personal service

published

The Service we received from Tracey was excellent. Tracey know her products and help us with what we were after.
The store was easy to navigate and had a great range of products.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationToowoomba
See all answers
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The service is excellent

published

We visited the store many times and changed our minds many times before eventually selecting a lounge. Subi was so helpful, patient, and knowledgeable about all the lounges, colours and configurations, she really knows the Nick Scali products and her attention and advice for our dilemma helped us make our choice. Could not have done it without Subi and the other ladies.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationToowoomba Queensland
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A and L

A and LDarling Downs, QLD

Subi was fabulous, please keep her.

published

The customer service provided by Subi on both our visits to this store was fantastic. Her patience knows no bounds. We are excited about receiving our new furniture. Thank you.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationToowoomba
See all answers
Denise Schwerin

Denise SchwerinDarling Downs, QLD

  • 2 reviews

Great service

published

Store was very easy to navigate, staff were very friendly and helpful the three times I was visiting the store and viewing the furniture That I was interested in the staff were helpful.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationToowoomba
See all answers
1 comment
Denise Schwerin
Denise Schwerin

Subi was the lady who I dealt with she was very friendly and helpful, and helped me to make a great choice I have not received my lounge yet as it’s not due till April .

Lovely service

published

Had a great experience in store buying couches. I had almost given up searching for the day as finding the right fit for our house was difficult. The team helped me find details and measurements which meant I was able to make an informed choice on the right couches for me. That staff were truly genuine and nice to be around.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationToowoomba
See all answers
Diane-Warren

Diane-WarrenDarling Downs, QLD

  • Verified customer

Great service and nearly too much to choose from!

published

We had a hard time trying to choose the perfect lounge and colour.. Chris was very patient with us and gave us lots of info on different fabrics and leather and how things are made. Delivery was 9 weeks, just what Chris said. Pretty good considering all the holidays over christmas and new year. New lounge looks good and fits in well. Thanks Chris.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNick Scali Toowoomba
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Looking forward to lounge around

published

We had a picture in our heads of the lounge we wanted and we were glad when we found it in your store. There was a great range of products in store with many fabric options to choose from. Subi was very helpful in helping us make our decision. She was not pushy and allowed us time to talk amongst ourselves. The wait of 10-12 weeks for our lounge to be ready is a bit long. Looking forward to getting it in our new home!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationToowoomba
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Furniture Shops

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Great service. Willing to help out and show us what was available.

published

Liked the store and quality. Not happy about paying $115 for freight to Toowoomba for rug and chair. Pick-up was from Brisbane warehouse only. No free pick-up from Toowoomba store.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationToowoomba
See all answers
m22b

m22bDarling Downs, QLD

  • 2 reviews

Tracey was very helpful and professional

published

Tracey was friendly and helpful. She was not pushy at all. We were very happy with her customer service. There were many beautiful products on display. They seem to be good quality, but we don’t have the couch yet. Time will tell.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationToowoomba
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Wonderful Customer Service

published

Subi gave excellent customer service, polite and friendly.
Cuban Recliner product explained well.
Was shown a range of different colour options for the chair.
After purchasing was informed about delivery.
Thank You Subi

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Very happy

Very happyDarling Downs, QLD

Lovely Customer Service

published

Sean was extremely friendly and helpful. He went above and beyond to help me buy the perfect couch for me. He listened to what I wanted and gave me really great suggestions. Thanks so much

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNick Scali - Toowoomba
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Have waited 15 years to have a lounge suite as beautiful .

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationToowoomba
See all answers
Vanessa C.

Vanessa C.Darling Downs, QLD

Huge range, great service.

published

I knew the sofa I wanted to look at and found it without too much trouble. Salesman was friendly and helpful without being pushy despite me turning up 15 minutes before closing.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationToowoomba
See all answers
Furniture Shops

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Candy

CandySouth East Queensland, QLD

An honest, straightforward sales lady who was also fun.

published

Subi initially promptly answered an email I had sent regarding a particular sofa. In
store, she was patient, informative and very honest with the products I showed interest in, advising me of pros and cons. I eventually ordered a VERY comfy sofa.
Very impressed with Subi's professionalism and lack of pressure in making an important decision.

Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationToowoomba
See all answers
Michelle K.

Michelle K.Darling Downs, QLD

Excellent customer service

published

David was very knowledgeable about the stores products and very approachable and friendly. He was accomodating of my circumstances, and was a pleasure to have him assist me with my purchase

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationToowoomba
See all answers
Jeff

Jeff

  • 2 reviews

Exemplary Customer Service

published

I recently purchased lounge and dining furniture . Sarah assisted me through this process. Sarah was wonderful to deal with and had great suggestions re styling , colours , furniture appropriate to space available etc.
This made the buying so much easier and enjoyable . Very pleased and looking forward to delivery..

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
Jen

JenDarling Downs, QLD

Very efficient

published

We really liked how when we returned the next day Chris welcomed us back to the store even though he was not the one that served us the day before. He was very helpful & knowledgeable and very efficient with the paperwork. The only downside is we have to wait 12 weeks as I would have loved to have bought straight off the floor.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNick Scali Toowoomba
See all answers

Just what I wanted

published

Moving around the spacious room was easy, my head was swiveling with so much diversity of furniture to view. I found exactly what I was looking for and it was delivered in no time.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationToowoomba
See all answers
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