Nick Scali Toowoomba knows how to deliver great customer service
Store is huge, bright and very well laid out. I found the range of products fantastic, lots of options and very affordable pieces. I think being able to choose what configuration you want inc. fabric choose is a brilliant idea. I can't wait to receive our Spencer lounge chair.
The store was well laid out and easy to navigate. I purchased a display stock item and Sean was very helpful in assisting in this process. Overall a good experience.
Excellent customer service
Subi excelled when explaining/demonstrating the lounge with electrically controlled recliners, even to the point of lifting the lounge and rerouting the electrical cable to answer my concerns. Fantastic first impression, Nick Scali will be the first place I go to for future furniture needs.
The store is well laid out and easy to navigate. I found exactly what I was looking for and am very pleased with the quality of the products. Subi assisted me. She knew the products and couldn't have been more helpful without being pushy. I will be back.
Excellent customer service. Can't wait for my new lounges.
Well designed store layout. Easy to navigate and nice environment. Great, friendly customer service. Good range of products and nicely displayed lounge settings. I am very happy with quality of craftsmanship.
Subi was very helpful and amiable. An asset to your Toowoomba team. The store was easy to navigate. I did find it strange that I had to wait 3 weeks for my table as it goes to Brisbane and back.
Great customer service.
Staff were very accommodating with my mum in a wheelie walker. Moved coffee tables so she could access chairs and kindly gave us a water. Subi was very helpful, knowledgeable and there was no pressure or time restraints put on us. We are looking forward to receiving the recliner. Unfortunately, a 9-11 week waiting period :( We would shop there again.
lounge i was looking for
Excellent service by Sean at Toowoomba, he let us navigate our way around the shop and we actually didnt think we would find anything we would like as most lounges were low and we are in our sixtys making low lounges that are fashionable not suitable for our lifestyle. Very thankful that Sean let us wonder around without any pressure and to our surprise found the perfect lounge. Sean was vey helpful and informative with information regarding fabric etc to complete our purchase of our forever lounge, and purchase a lounge with simplicity. That we are thankful for. Well done Sean and Nick Scali for employing person who cares for the customer and listens, looking forward to receiving our lounge and many happy years enjoying it
- Verified customer
Amazing Salesperson Incredible Person
Store is well presented, easy to navigate and clean. We were very surprised at the prices! It was our first time to a Nick Scali and expected things to be more expensive. The staff were friendly and not pushy. We ended up dealing with David and he is incredible! He was able to anticipate our needs and after a quick chat was able to find exactly what we had been searching for. David was funny, kind, interesting and had an answer for all our questions. One of a kind. We cannot wait for our new lounge and rug and will be back to finish off the house.
Great service and quality products
Fantastic service from Chris at Nick Scali Toowoomba. He showed us the various options we had in coffee tables and tv units and showed us how different pieces from the ranges could work together. We ended up buying a coffee table and tv unit which are great quality. We would definitely shop there again.
New lounge experience
Extremely welcoming on arriving the store.
The staff left you to wander and find furniture that you liked and they were never pushy or in your face.
Once I had narrowed down my choices a staff member assisted with finding the piece I was to buy.
Being a person that takes everything into consideration I had many questions and they were all answered. Even moved furniture around to see how it looked against other colours.
It was relaxing and even was able to have a laugh.
Look forward to receiving my piece in about 8 weeks.
Quality Service, Quality Products!
Chris was super helpful & genuine, he actually made the experience of purchasing our lounges so much more enjoyable! The quality of product was incomparable to others we had looked at prior. We will definitely be back in the future & be asking for Chris. Such a pleasant purchase. Thank you again Chris.
Great salesman, love the lounge
Chris helped us pick out a great lounge to suit our house. He was super helpful. One of the most genuinely helpful salespeople I have dealt with. I found the store well laid out and the stock on hand to be of a good variety. We will be back soon to purchase more.
Brilliant service, brilliant quality 6 stars if I could.
We needed a new couch to fit in our awkward space. David was absolutely brilliant he was Knowledgeable, friendly and made it a pleasure buying a couch. Got a great new lounge at a very reasonable price. Highly recommend. We will be back in the future.
We needed a lounge for a bad back. Spoke to Keegan on the phone first, he suggested products that would be good. Went to store and Keegan went through the lounges point by point. He was very informative and knew his product very well. We bought the Savoy and are very happy with the service.
Fantastic Service Thanks SUBI
SUBI should get employee of the year fantastic over the phone and email then even better in store made the experience a breeze cannot wait for my comfy chairs c
Great customer service
The customer service I received from Subi in the Toowoomba store was top notch. She was helpful, knowledgeable and not pushy. It made the decision to purchase a lounge very easy and I would definitely consider buying from here again.
This is terrible and I will never shop here again
I bought a coffee table $500 and within a week big chunks of wood started chipping out of it. I took photos of it and knew I had to report back to Nick Scale but as it took me a week to all report, so they are taking no responsibility for this whatsoever. I argued the point but they did not want to know. After sales service is a load of rubbish!
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