Perfect Customer Service
I went in with a fair idea of what I wanted. I was greeted by Sarah who was appreciative of my research and preferences. Sarah explained a few options and variables then went to draw up the contract. She explained the warranty and delivery options and completed it in an instant!
Excellent personal service
The Service we received from Tracey was excellent. Tracey know her products and help us with what we were after.
The store was easy to navigate and had a great range of products.
The service is excellent
We visited the store many times and changed our minds many times before eventually selecting a lounge. Subi was so helpful, patient, and knowledgeable about all the lounges, colours and configurations, she really knows the Nick Scali products and her attention and advice for our dilemma helped us make our choice. Could not have done it without Subi and the other ladies.
Subi was fabulous, please keep her.
The customer service provided by Subi on both our visits to this store was fantastic. Her patience knows no bounds. We are excited about receiving our new furniture. Thank you.
Had a great experience in store buying couches. I had almost given up searching for the day as finding the right fit for our house was difficult. The team helped me find details and measurements which meant I was able to make an informed choice on the right couches for me. That staff were truly genuine and nice to be around.
- Verified customer
Great service and nearly too much to choose from!
We had a hard time trying to choose the perfect lounge and colour.. Chris was very patient with us and gave us lots of info on different fabrics and leather and how things are made. Delivery was 9 weeks, just what Chris said. Pretty good considering all the holidays over christmas and new year. New lounge looks good and fits in well. Thanks Chris.
Looking forward to lounge around
We had a picture in our heads of the lounge we wanted and we were glad when we found it in your store. There was a great range of products in store with many fabric options to choose from. Subi was very helpful in helping us make our decision. She was not pushy and allowed us time to talk amongst ourselves. The wait of 10-12 weeks for our lounge to be ready is a bit long. Looking forward to getting it in our new home!
Great service. Willing to help out and show us what was available.
Liked the store and quality. Not happy about paying $115 for freight to Toowoomba for rug and chair. Pick-up was from Brisbane warehouse only. No free pick-up from Toowoomba store.
Tracey was very helpful and professional
Tracey was friendly and helpful. She was not pushy at all. We were very happy with her customer service. There were many beautiful products on display. They seem to be good quality, but we don’t have the couch yet. Time will tell.
Wonderful Customer Service
Subi gave excellent customer service, polite and friendly.
Cuban Recliner product explained well.
Was shown a range of different colour options for the chair.
After purchasing was informed about delivery.
Thank You Subi
Lovely Customer Service
Sean was extremely friendly and helpful. He went above and beyond to help me buy the perfect couch for me. He listened to what I wanted and gave me really great suggestions. Thanks so much
Have waited 15 years to have a lounge suite as beautiful .
We had been looking for quite a while but never entered a Nic Scali store because we were always under the impression that the price would be out of our league. The expanse of the floor and the huge range was overwhelming at first but after a while we started to relax and enjoy the experience. Subi was friendly and informative without being pushy. We were surprised and more than happy with the sale price of the lounge we decided upon and Subi conducted the sale from start to finish very professionally.
We would recommend to anyone from now on...
Huge range, great service.
I knew the sofa I wanted to look at and found it without too much trouble. Salesman was friendly and helpful without being pushy despite me turning up 15 minutes before closing.
An honest, straightforward sales lady who was also fun.
Subi initially promptly answered an email I had sent regarding a particular sofa. In
store, she was patient, informative and very honest with the products I showed interest in, advising me of pros and cons. I eventually ordered a VERY comfy sofa.
Very impressed with Subi's professionalism and lack of pressure in making an important decision.
Excellent customer service
David was very knowledgeable about the stores products and very approachable and friendly. He was accomodating of my circumstances, and was a pleasure to have him assist me with my purchase
Exemplary Customer Service
I recently purchased lounge and dining furniture . Sarah assisted me through this process. Sarah was wonderful to deal with and had great suggestions re styling , colours , furniture appropriate to space available etc.
This made the buying so much easier and enjoyable . Very pleased and looking forward to delivery..
We really liked how when we returned the next day Chris welcomed us back to the store even though he was not the one that served us the day before. He was very helpful & knowledgeable and very efficient with the paperwork. The only downside is we have to wait 12 weeks as I would have loved to have bought straight off the floor.
Just what I wanted
Moving around the spacious room was easy, my head was swiveling with so much diversity of furniture to view. I found exactly what I was looking for and it was delivered in no time.
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