Reviewer Photos & Videos
There was no pressure or rushing, we are always grateful to be allowed to explore at our own pace. Then a friendly face offered to assist and had all the info we needed. We do thank her for patiently allowing us all the time we needed to consult, re-assess, and decide, it is exceptional customer service. This is a well-deserved & long time ambition of my wife, to purchase such beautiful and comfortable furniture, and i thank you for making the whole experience Luxurious !
Knowledgeable Sales Staff
Quality sales staff with a huge knowledge of their product. So much so, we bought furniture for two rooms.
Quality leather, can’t wait for furniture to arrive.
Great value for money too.
Thank you Joe, for your patience and friendly customer service
Welcoming and friendly. Enjoyable purchase. No pressure to buy, we were also served a coffee!
Variety of items to mix and match with, advice on how to care for our leather lounge. Highly recommend Joe
After many many weekends of wandering around the store and debating when to order our furniture, to time it with the completion of our home build, we finally did so today. Through all our visits, April was there with advice and patience, making sure we were fully knowledgeable about everything we were looking at, and how long it would all take. She was so friendly every time we were there and always greeted us with a warm and genuine smile. Thanks so much for all your help, April! Love Angie and Jesse
Michael was fantastic.
Michael was very friendly and knowledgeable and goes above and beyond for his customers. We can’t wait to get our new lounges. Love Nick Scali products - the quality and prices.
Excellent customer service
Chris at the O'Connor showroom was fantastic we can not praise him enough for his customer service. He was friendly, helpful and answered all our questions, we would highly recommend this showroom. we will definitely be back .
Mark provided excellent service on the two occasions that we went to the Fyshwick store. He was very helpful, honest and funny. We came back to Nick Scali because of the service he provided. Thanks Mark and Nick Scali
Awesome experience. Friendly, helpful & knowledgable manager John who made our decision to go with Nick Scali an easy one . Huge range of floor stock to sit & feel what suited us.
Excessive Piling told it's normal and I need to waste many hours for at least six months depiling the couches...
Couches are one month old, they look 5 years old, covered in excessive piling, the worst is the one that gets sat on the least. Called customer service who advised this is normal and will happen for at least the first six months and I will need to spend time depiling it regularly ... I asked the salesman about piling and was told it won't... lies! Not happy
Ivanka at the Homemaker Centre in Brisbane was superb.
All made easy with Ivanka's help as she was able to direct us & answer all our questions. After our selection was made she explained the process of payment & delivery very clearly
Great service and delivery.
Sales person Ben was very helpful and patient while we decided in store. Dresser and bed sides tables arrived on time. Delivery guys were pleasant and professional. Would purchase from them again.
Great furniture, ridiculous waiting times
Love the range at Nick Scali and the quality is great but the positives end there. 4+ months waiting for delivery is absurd and then the delivery date is constantly changing and being pushed back. Second time buying from them and I think I won't bother again
Outstanding Service for Quality Product
My wife and I were looking for a lounge that was comfortable, leather and of quality. The range was extensive but because of my wife's short stature we selected the Julio. Service was outstanding from the moment we walked in. We were allowed to leisurely walk around the store, which is well laid out with a large amount of space between lounges, to sit and see which lounge we were most comfortable.
Lily was simply outstanding in walking us through the Julio lounge and recommended several other lounges we may have been happy with. Doing this wa...s great as it consolidated our decision on which lounge best suited our needs. She was also really good in talking through leather colour options that would complement our lounge room and gave us a specification sheet to determine which lounges would work in our room. Once we determined our layout for lounges we returned to the Tuggerah store. Courtney served us on this day as Lily was at Gosford West today. Courtney was also verypleasant, efficient and professional, answering all our last minute questions. Overall, thus far our experience with Nick Scali at Tuggerah has been stress free, enjoyable and professional. Thank you again Lily and Courtney.
Store was very easy navigate
Aaron who looked after was great help and provided amazing service. We had previously been in looking and he helped us then and then helped us purchase our lounge.
Staff were great
Store navigation was easy and staff directed us when asked.
Good range to choose from.
Staff were great, helpful and efficient without being pushy at all. Look forward to receiving our new lounge suite. Aaron was great
Great store and brilliant service.
Super helpful, friendly and informative staff. Aaron was brilliant, asked smart questions to find out what I was after and liked. Looked up alternative options from what was on display to ensure I knew what choices I had. Not pushy for the sale. Highly recommend this store.
Excellent Customer Service and exceptional Customer Experience
The Store was easy to navigate with a wide range of products clearly available. I have not yet received the product that I have ordered, however based on the floor stock that I ordered from, I believe I will be very satisfied with the overall product. More importantly was my experience with the Store Manager Andrew. Andrew was truly delightful. His knowledge and mannerism was highly professional. Andrew was friendly and helpful, paying particular attention to my interests and desires with regards to wanting to purchase a new lounge. I felt...Andrew was extremely mature for his age and is a credit to the store as their manager. I would highly recommend Andrew and staff at Cambridge even purely for the customer service experience. High regards also to Mel for her friendly and helpful advice.
Couldn’t have been easier.
Chris @ O’Connor made the experience easy, from the lounge selection/fabric colour, delivery options, and advice on expected timeline. Also at explaining the optional ‘damage insurance’ and how it works. We don’t replace furniture often, so glad we stopped in at Nick Scali’s O’Connor showroom on this occasion.
Exceptional Customer Service
Paul was just fantastic to deal with ! Went over and above helping us find the right size , fabric and design for our lounge. The thing I enjoyed most about my experience was Paul’s clear knowledge experience with furnishings. He was so genuine and helpful , pleasant to talk with and made the process stress free ! I would buy from Paul again in the future ... so happy !
Great shopping experience
Wonderful customer service from start to finish. Salesman Tony helped us make a choice but with no pressure. My furniture arrived earlier than expected. Being able to BPay for my purchase was easy and the delivery guys (Jay) were great. Text notification that our furniture was ready, was great and the guys called 10 minutes before arrival. Very satisfied.
Questions & Answers
Bought a bed/couch but have misplaced the paper work. Have paid some further instalments but need to know how much further I need to
pay. Name: Bergin. Order ref no: 27816
Thanks Jo Bergin
Customer S.Nick Scali
Hi Jo, thanks for reaching out!
Could you please e-mail me your complete order number (2 letters and 5 numbers, e.g. XX00000) to email@example.com?
Please subject the title to (ATT - CHARM/JO) and I will be able to provide you your BPAY details and remaining balance there.
Nick Scali Customer Care
Opening hours at Frankston store all week
Customer S.Nick Scali
Our showrooms are open daily from 10AM to 5PM due to limited trading hours.
You can check for more information here: https://www.nickscali.com.au/showroom_opening_hours
Hi just wondering if my couch is still being delivered
Customer S.Nick Scali
Thank you for reaching out!
Please contact our dispatch team on 1300 880 370 and follow the prompts to speak with dispatch. Our dispatch team will be happy to look into and assist you with your query.
Should you have any other queries or concerns going forward, please don't hesitate to contact me via firstname.lastname@example.org
Nick Scali Customer Care
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