??!
1 photo
Nick Scali Furniture SA
4.6 from 541 reviews

Reviews

(429)
(66)
(8)
(2)
(36)
  • Product Quality
    4.8 (147)
  • Return Claim MadeYes (2) · No (170)
  • Warranty Claim MadeYes (4) · No (167)
  • Product Appearance As advertised (75%) · Not as advertised (25%)
  • Customer Service
    4.9 (181)


Amazing Service.

published

It’s not often I go out of my way to leave reviews online. But the service I recently received from your salesman Scott was top notch. Really helpful and informative; made the process and purchase a breeze. Good help is hard to find these days; but not at Nick Scali Marion if you’re lucky enough to be greeted by Scott.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMarion
See all answers

Ben

Ben

  • 2 reviews

Awesome TV Unit

published

Bought a TV unit from Nick Scali Marion. The salesman Scott was super helpful and the unit I bought looks great in our living room. Bought a couch a year ago from there too and that is great as well. Definitely recommend to anyone.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMarion
See all answers

Decorating advice and good furniture!

published

The Mile End store is well laid out and has a lot of furniture. The salesman Michael was enthusiastic and very supportive in helping me to select 2 reclining lounges and a matching chair. I appreciated him focussing on the purpose of the furniture, ( hypnotherapy and couples counseling). It needed to be long lasting, comfortable and look good. I could not have white or just pink!
Michael really helped with the colour selection and the overall concept. He gave sensible advice about the benefits and limitations of the electric recliners versus the manual ones.
I would recommend the store to others looking for good quality furniture and an enjoyable shopping experience. The special sale and discount helped too!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMile End
See all answers
Nathan E.

Nathan E.Metropolitan Adelaide, SA

Amazing service and communication!!!

published

I purchased my sofa and was extremely happy with the team (Lynette) at Mile End. She provided great service and communicated from sale to delivery date. A great all round experience!!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMile End, SA
See all answers

Tanya

TanyaMetropolitan Adelaide, SA

Always amazing service

published

We have so far purchased a dining table and chairs a leather lounge and coffee table, see images I have photographed from our home. We just ordered the swivel lounge chair and looking forward to adding to our collection. Scott at the Marion branch is our number 1 go to guy, always helpful never pushy and extremely pleasant to deal with. We have been completely converted, used to buy our furniture from Harvey Norman but Nick Scali is classy, great quality and the absolute best service EVERY time. Thank you Scott and all you fabulous guys and girls at Marion xx

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMarion
See all answers

Sarah

SarahMetropolitan Adelaide, SA

Friendly, helpful service

published

We were impressed with the large range of products. The show room was very well layed out and clean. Maya was very helpful without being to pushy. We are looking forward to receiving our couch.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMile End, Adelaide
See all answers

Steph

StephMetropolitan Adelaide, SA

Friendly helpful service

published

We looked at a few different furniture stores on the same day and found the Nick Scali store well laid out with sofas displayed in spacious setting arrangements. We liked the style of their sofas and they were reasonably priced (And were on special in January). The sales assistant Mark was very helpful understanding our needs and directing us to sofas that met our style and size preferences and helping with colour choices by showing us how it looked made up on a different sofa. Can't comment on the sofa or delivery process at this stage as that is not due for several weeks but Mark explained delivery, waiting period and deposit process to us carefully. So rating is for sales experience which was knowledgable, friendly and personable.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNick Scali Gepps Cross SA
See all answers

Maria

Maria

  • 2 reviews

Nice designs

published

Our service was friendly and helpful. The sales assistant helped us to decide on colour and didn’t mind moving the dining chair around the showroom so we could get an idea on how colours would work together

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationGepps Cross SA
See all answers
Olivia

OliviaMetropolitan Adelaide, SA

Shipping

published

Absolutely disgusted with the run around I've been given with my delivery of my couch, was advised would be delivered Early January at the LATEST end of January, so purchased couch with the intent of knowing i would get it before February as we will be oversea, advised today wont be delivered until 3rd of February when we wont be here. now being advised we have to wait a further month for it to be delivered. do not recommenced, have spent half of my days calling getting conformation to only be advised this. ive called over 4 times getting conformation of delivery prior to feb.

Customer Service

Can’t wait to get it home!

published

Only just ordered our Loungesuite but the experience so far has been very positive. Store was easy to navigate and well laid out to comfortably view furniture. A great range to choose from and feel it is a great price for the quality. Really impressed with customer service and the salesman helping us from our first visit, to returning to purchase. He was helpful with knowledge and ideas but not pressuring in any way.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationGepps cross home base
See all answers

Liz

LizCentral, SA

New lounge.

published

Although we have only ordered our lounge, Mark was extremely helpful & guided us through the whole process over our 2 visits! It has been a pleasure & I’m sure we’ll be more than happy with the lounge! Thank you Mark!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationGepps Cross
See all answers

Customer service

published

Martin was amazing and his knowledge of the product and colour scheme helped us immensely to choose our lounge. Martin's patience and dedication without being pushy was truly a blessing. His vision and interior design knowledge helped us choose with ease and knowledge we are on the right track.

Customer Service

Lounge

published

Was out looking for a new lounge, wasn't sure what I was after. Mark from Gepps X was very informative, very helpful and easy to deal with, which made the purchase effortless.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationGepps Cross
See all answers

Terry

TerryMetropolitan Adelaide, SA

Never again - a poor quality product

published

The sales assistant was very helpful. The product range pretty standard. The final product I have bought is so uncomfortable and poor quality. THere is no lumber support at all and my back can't tolerate it any more. I have given it over 8 months to try and get use to it but to no avail. High,y disappointed and now have to sell the thing and find something else. Clearly I didn't try the 3 seater sofa enough when buying it, however, the lack of lumber support is a glaring weakness of the product.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMile end
See all answers
2 comments
Nick Scali
Customer S.Nick Scali
Terry
Terry
Sally L

Sally LAdelaide

  • 3 reviews

Wonderful experience

published

Nick helped me find the perfect lounge from their huge range. I appreciated the patient and knowledgable service I received. My son and daughter in law bought their lounge from there some years ago and are still loving it. I was impressed with the choice, quality and prices. It was great to be able to shop locally.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationGlynde South Australia
See all answers

Great customer service

published

Mark from the Gepps Cross store assisted me with a couch purchase yesterday. Was not pushy in any way, friendly, very helpful and took the time to answer all my questions. Explained the entire process, how it would be delivered, what I could expect between now and delivery then how it would be assembled. Went over the order form to show the correct details were used, such as the actual lounge and colour of fabric chosen. Thank you Mark.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationGepps Cross
See all answers

3 x products, 3 x Issues

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMarion
See all answers
4 comments
Nick Scali
Customer S.Nick Scali
Leah
Leah
Leah
Leah

Yep.....10 days later and no response. Typical nick scali!!


David

DavidMetropolitan Adelaide, SA

  • 2 reviews

Excellent Customer Service

published

Just bought a dining table and chairs from Nick Scali Gepps Cross. Martin the salesman was exceptional, not pushy at all, offering assistance but giving us space to look around at different things. Then when we had found one we liked he was great, gave us some excellent advice on which chairs would go (even carried them around for us from the other side of the store) and suggestions for looking after the chairs (eg rotating so they fade evenly rather than leaving the same ones by the window). Fantastic experience and we look forward to getting the furniture delivered and assembled next week (have given the product 5 stars based on the quality and workmanship on the display item).

Customer Service
Product Quality
Product Appearance As advertised
Store LocationNick Scali Gepps Cross
See all answers

Excellent

published

Staff were very helpful, not over bearing, left us alone until we decided what we wanted and needed more answers, David the salesperson was very helpful and assisted, everything was explained really well

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationGepps Cross
See all answers

Anita

AnitaMetropolitan Adelaide, SA

High Quality of Furniture and Professional Team Service

published

Our initial plan to navigate the store was planning to purchase a TV unit, however after discussion with Martin, experience salesman and another teammate at Gepps Cross - we bought three more items from one transaction. We are very happy to make the right decisions with good quality furniture, professional service and comfortable shopping environment. The last but not the least, we are planning to buy few more items after went through their website. We hope to see Martin again on this weekend and also we would like to recommend our friends to visit the store and meet Martin!!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationGepps Cross, purchase from Martin
See all answers

The reviewer stated that an incentive was offered for this review


Page 1 of 28

See all Nick Scali Furniture reviews

Questions & Answers

Sorry, there are no questions about Nick Scali Furniture SA but you can read 217 questions about Nick Scali Furniture.


Get an answer from our members and Nick Scali representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.