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Nick Scali Furniture SA, Gepps Cross

Nick Scali Furniture SA, Gepps Cross

4.7 from 228 reviews

Reviews

4.7

228 reviews
5
(191)
4
(26)
3
(3)
2
(0)
1
(8)
  • Product Quality
    4.9 (76)
  • Return Claim MadeYes (0) · No (88)
  • Warranty Claim MadeYes (0) · No (88)
  • Product Appearance As advertised (74%) · Not as advertised (26%)
  • Customer Service
    4.9 (92)
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Dora

DoraMetropolitan Adelaide, SA

The best salesman award for May 2020

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationGepps Cross SA
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Service

ServiceMetropolitan Adelaide, SA

Customer service 1st time buying anything form nick scali

published

Brian was Friendly and very supportive, helping on by proving lots of explanation.
Thank you Brian.
Providing information of the product details while we were looking around
Lovely environment
Not enough time to make the decision as not sure how long was the discount for hence felt like had to buy them!!!!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationGeeps cross
See all answers

The reviewer stated that an incentive was offered for this review

Excellent customer service

published

Brian was an outstanding sales representative who was extremely knowledgeable and insightful in the lounge we purchased. As well as the many other products we we’re interested in. He gave us much needed advice and was straight to the point but also allowed us the time and space to make our decision. I would be happy to purchase more products from Brian in the future.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationGepps Cross, SA
See all answers
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Great service and experience

published

Thank you Brian for a wonderful experience in buying our leather lounge. Your level of service, attention to detail was very much appreciated you were very patient and considerate of our needs and helped us purchase a perfect configuration to suit our lounge room

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Sam H.

Sam H.Metropolitan Adelaide, SA

  • 2 reviews

Great sales man

published

Store layout really easy to navigate and wide range of lounge on display. Salesman Mark was great listener and very helpful and had good product knowledge. He was very professional and we’re happy with lounge suit we purchased.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
Leigh C.

Leigh C.Metropolitan Adelaide, SA

Great Service

published

We were very happy with our service at the Gepps X store. David made us feel very welcome and comfortable in our decision making. Would defiantly go back to him.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationGepps cross
See all answers

Great Service

published

Martin helped us pick and purchase our furniture. he was great to deal with - not pushy and gave us the information, time and space we needed to make a decision - didnt take long to process the purchase once we made a decision. I appreciate that all prices at Nick Scali are the same across all stores as this makes the shopping experience less of a headache/shopping around for prices and more about the product you are buying.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationgepps cross
See all answers
Matt J.

Matt J.Central, SA

Excellent

published

Great service from Mark
Mark assisted us in our purchase of our Stratford lounge, he was very helpful and not pushy. He worked through what our requirements were and explained all the option available to us.
Just have to wait now for delivery.
Thanks Mark

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
Sonia

SoniaMetropolitan Adelaide, SA

Staff and product

published

Great range of lounges.
Brian was friendly, professional and a pleasure to deal with. Suggestions and product information received by staff was valuable towards our decision making process.
A pleasure to deal with staff at Gepps cross.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationGepps Cross SA
See all answers
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Steph

StephMetropolitan Adelaide, SA

Friendly helpful service

published

We looked at a few different furniture stores on the same day and found the Nick Scali store well laid out with sofas displayed in spacious setting arrangements. We liked the style of their sofas and they were reasonably priced (And were on special in January). The sales assistant Mark was very helpful understanding our needs and directing us to sofas that met our style and size preferences and helping with colour choices by showing us how it looked made up on a different sofa. Can't comment on the sofa or delivery process at this stage as that is not due for several weeks but Mark explained delivery, waiting period and deposit process to us carefully. So rating is for sales experience which was knowledgable, friendly and personable.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNick Scali Gepps Cross SA
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Maria

Maria

  • 2 reviews

Nice designs

published

Our service was friendly and helpful. The sales assistant helped us to decide on colour and didn’t mind moving the dining chair around the showroom so we could get an idea on how colours would work together

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationGepps Cross SA
See all answers
Olivia

OliviaMetropolitan Adelaide, SA

Shipping

published

Absolutely disgusted with the run around I've been given with my delivery of my couch, was advised would be delivered Early January at the LATEST end of January, so purchased couch with the intent of knowing i would get it before February as we will be oversea, advised today wont be delivered until 3rd of February when we wont be here. now being advised we have to wait a further month for it to be delivered. do not recommenced, have spent half of my days calling getting conformation to only be advised this. ive called over 4 times getting conformation of delivery prior to feb.

Customer Service

Can’t wait to get it home!

published

Only just ordered our Loungesuite but the experience so far has been very positive. Store was easy to navigate and well laid out to comfortably view furniture. A great range to choose from and feel it is a great price for the quality. Really impressed with customer service and the salesman helping us from our first visit, to returning to purchase. He was helpful with knowledge and ideas but not pressuring in any way.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationGepps cross home base
See all answers
Liz

LizCentral, SA

New lounge.

published

Although we have only ordered our lounge, Mark was extremely helpful & guided us through the whole process over our 2 visits! It has been a pleasure & I’m sure we’ll be more than happy with the lounge! Thank you Mark!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationGepps Cross
See all answers

Customer service

published

Martin was amazing and his knowledge of the product and colour scheme helped us immensely to choose our lounge. Martin's patience and dedication without being pushy was truly a blessing. His vision and interior design knowledge helped us choose with ease and knowledge we are on the right track.

Customer Service
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Lounge

published

Was out looking for a new lounge, wasn't sure what I was after. Mark from Gepps X was very informative, very helpful and easy to deal with, which made the purchase effortless.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationGepps Cross
See all answers

Great customer service

published

Mark from the Gepps Cross store assisted me with a couch purchase yesterday. Was not pushy in any way, friendly, very helpful and took the time to answer all my questions. Explained the entire process, how it would be delivered, what I could expect between now and delivery then how it would be assembled. Went over the order form to show the correct details were used, such as the actual lounge and colour of fabric chosen. Thank you Mark.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationGepps Cross
See all answers
David

DavidMetropolitan Adelaide, SA

  • 2 reviews

Excellent Customer Service

published

Just bought a dining table and chairs from Nick Scali Gepps Cross. Martin the salesman was exceptional, not pushy at all, offering assistance but giving us space to look around at different things. Then when we had found one we liked he was great, gave us some excellent advice on which chairs would go (even carried them around for us from the other side of the store) and suggestions for looking after the chairs (eg rotating so they fade evenly rather than leaving the same ones by the window). Fantastic experience and we look forward to getting the furniture delivered and assembled next week (have given the product 5 stars based on the quality and workmanship on the display item).

Customer Service
Product Quality
Product Appearance As advertised
Store LocationNick Scali Gepps Cross
See all answers

Excellent

published

Staff were very helpful, not over bearing, left us alone until we decided what we wanted and needed more answers, David the salesperson was very helpful and assisted, everything was explained really well

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationGepps Cross
See all answers
Anita

AnitaMetropolitan Adelaide, SA

High Quality of Furniture and Professional Team Service

published

Our initial plan to navigate the store was planning to purchase a TV unit, however after discussion with Martin, experience salesman and another teammate at Gepps Cross - we bought three more items from one transaction. We are very happy to make the right decisions with good quality furniture, professional service and comfortable shopping environment. The last but not the least, we are planning to buy few more items after went through their website. We hope to see Martin again on this weekend and also we would like to recommend our friends to visit the store and meet Martin!!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationGepps Cross, purchase from Martin
See all answers

The reviewer stated that an incentive was offered for this review

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