- Verified customer
Friendly helpful service
We looked at a few different furniture stores on the same day and found the Nick Scali store well laid out with sofas displayed in spacious setting arrangements. We liked the style of their sofas and they were reasonably priced (And were on special in January). The sales assistant Mark was very helpful understanding our needs and directing us to sofas that met our style and size preferences and helping with colour choices by showing us how it looked made up on a different sofa. Can't comment on the sofa or delivery process at this stage as that is not due for several weeks but Mark explained delivery, waiting period and deposit process to us carefully. So rating is for sales experience which was knowledgable, friendly and personable.
Our service was friendly and helpful. The sales assistant helped us to decide on colour and didn’t mind moving the dining chair around the showroom so we could get an idea on how colours would work together
Absolutely disgusted with the run around I've been given with my delivery of my couch, was advised would be delivered Early January at the LATEST end of January, so purchased couch with the intent of knowing i would get it before February as we will be oversea, advised today wont be delivered until 3rd of February when we wont be here. now being advised we have to wait a further month for it to be delivered. do not recommenced, have spent half of my days calling getting conformation to only be advised this. ive called over 4 times getting conformation of delivery prior to feb.
Can’t wait to get it home!
Only just ordered our Loungesuite but the experience so far has been very positive. Store was easy to navigate and well laid out to comfortably view furniture. A great range to choose from and feel it is a great price for the quality. Really impressed with customer service and the salesman helping us from our first visit, to returning to purchase. He was helpful with knowledge and ideas but not pressuring in any way.
Although we have only ordered our lounge, Mark was extremely helpful & guided us through the whole process over our 2 visits! It has been a pleasure & I’m sure we’ll be more than happy with the lounge! Thank you Mark!
Martin was amazing and his knowledge of the product and colour scheme helped us immensely to choose our lounge. Martin's patience and dedication without being pushy was truly a blessing. His vision and interior design knowledge helped us choose with ease and knowledge we are on the right track.
Was out looking for a new lounge, wasn't sure what I was after. Mark from Gepps X was very informative, very helpful and easy to deal with, which made the purchase effortless.
Great customer service
Mark from the Gepps Cross store assisted me with a couch purchase yesterday. Was not pushy in any way, friendly, very helpful and took the time to answer all my questions. Explained the entire process, how it would be delivered, what I could expect between now and delivery then how it would be assembled. Went over the order form to show the correct details were used, such as the actual lounge and colour of fabric chosen. Thank you Mark.
Excellent Customer Service
Just bought a dining table and chairs from Nick Scali Gepps Cross. Martin the salesman was exceptional, not pushy at all, offering assistance but giving us space to look around at different things. Then when we had found one we liked he was great, gave us some excellent advice on which chairs would go (even carried them around for us from the other side of the store) and suggestions for looking after the chairs (eg rotating so they fade evenly rather than leaving the same ones by the window). Fantastic experience and we look forward to getting the furniture delivered and assembled next week (have given the product 5 stars based on the quality and workmanship on the display item).
Staff were very helpful, not over bearing, left us alone until we decided what we wanted and needed more answers, David the salesperson was very helpful and assisted, everything was explained really well
High Quality of Furniture and Professional Team Service
Our initial plan to navigate the store was planning to purchase a TV unit, however after discussion with Martin, experience salesman and another teammate at Gepps Cross - we bought three more items from one transaction. We are very happy to make the right decisions with good quality furniture, professional service and comfortable shopping environment. The last but not the least, we are planning to buy few more items after went through their website. We hope to see Martin again on this weekend and also we would like to recommend our friends to visit the store and meet Martin!!
The reviewer stated that an incentive was offered for this review
Dealt with Mark, and found him not a pushy full on salesman. Had great knowledge of the product + the build process aswell being a custom design to fit.He gave you time and samples to go home with to try before making decisions! Super great guy made the process easy! Look forward to dealing with him again.
Fabulous service and great, honest advice
It was good to be able to buy furniture of a good quality and Nick Scali offers that. Our salesman, Martin, was very knowledgeable and went out of his way to make it easier for us to make the right choices. We can't wait till our furniture arrives. Thank you Martin for all your help, we really appreciated it.
Amazing couch, amazing customer service.
The range of products and build quality were fantastic. Martin was very helpful and we felt no pressure to make a decision on a product we weren't happy with. We can't wait for our new sofas to arrive.
Martin's Customer Service Outstanding
Store was lovely set out and clean and things were easy to find. Martin approached us in a friendly manner and non aggressive, as some sales people get really pushy and don't give you the space to chat to your partner when trying to make decisions. He gave us that space we needed but also the product knowledge we required when asked. He had the perfect customer relationship balance. Nick Scali really need to make sure he stays working for them as he is such an asset to the company. our decision to buy the lounge we did was hugely decided on our...customer service we received from martin followed by the product quality and comfort. The only negative is the delivery service would be greatly appreciated to extend to the Murray Bridge and Mannum areas as your competitors have that advantage over you
we spent three or four days going back to the store and reviewing our options and measuring up different types of combos, we found Martin so patient and knowledgable and cooperative in making our final decision, just waiting for our goods to arrive and enjoy.
The service was impeccable!
Martin's service was exceptional, the perfect amount of attention and information, but allowed us the time to talk/make a decision on our own. We haven't got our sofa yet, but waiting with great excitement for its arrival! Thanks all, we'll be back!
Fantastic service from Nick Scali at Gepps Cross, in particular Brian. As soon as we walked in the door we were kindly greeted. Brian had a wide range of knowledge on all the products which he used to help us pick the perfect lounge. Very happy with our experience.
- Verified customer
Gatwick Dining table
Myself and my partner visited Nick Scali at Gepps X in SA and we were served by a man named Mark. Mark was polite and gave perfect advice for the concrete dining table and matching coffee table we were purchasing in the Gatwick range.
This included care information and delivery information which we found very helpful.
Please recognise Mark for his great customer service focus and knowledge of products.
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