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Nick Scali Furniture SA, Gepps Cross

Nick Scali Furniture SA, Gepps Cross

4.7 from 219 reviews

Reviews

(183)
(25)
(3)
(0)
(8)
  • Product Quality
    4.9 (68)
  • Return Claim MadeYes (0) · No (79)
  • Warranty Claim MadeYes (0) · No (79)
  • Product Appearance As advertised (71%) · Not as advertised (29%)
  • Customer Service
    4.9 (84)


Steph

StephMetropolitan Adelaide, SA

  • Verified customer

Friendly helpful service

published

We looked at a few different furniture stores on the same day and found the Nick Scali store well laid out with sofas displayed in spacious setting arrangements. We liked the style of their sofas and they were reasonably priced (And were on special in January). The sales assistant Mark was very helpful understanding our needs and directing us to sofas that met our style and size preferences and helping with colour choices by showing us how it looked made up on a different sofa. Can't comment on the sofa or delivery process at this stage as that is not due for several weeks but Mark explained delivery, waiting period and deposit process to us carefully. So rating is for sales experience which was knowledgable, friendly and personable.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNick Scali Gepps Cross SA
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Maria

Maria

  • 2 reviews

Nice designs

published

Our service was friendly and helpful. The sales assistant helped us to decide on colour and didn’t mind moving the dining chair around the showroom so we could get an idea on how colours would work together

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationGepps Cross SA
See all answers
Olivia

OliviaMetropolitan Adelaide, SA

Shipping

published

Absolutely disgusted with the run around I've been given with my delivery of my couch, was advised would be delivered Early January at the LATEST end of January, so purchased couch with the intent of knowing i would get it before February as we will be oversea, advised today wont be delivered until 3rd of February when we wont be here. now being advised we have to wait a further month for it to be delivered. do not recommenced, have spent half of my days calling getting conformation to only be advised this. ive called over 4 times getting conformation of delivery prior to feb.

Customer Service

Can’t wait to get it home!

published

Only just ordered our Loungesuite but the experience so far has been very positive. Store was easy to navigate and well laid out to comfortably view furniture. A great range to choose from and feel it is a great price for the quality. Really impressed with customer service and the salesman helping us from our first visit, to returning to purchase. He was helpful with knowledge and ideas but not pressuring in any way.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationGepps cross home base
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Liz

LizCentral, SA

New lounge.

published

Although we have only ordered our lounge, Mark was extremely helpful & guided us through the whole process over our 2 visits! It has been a pleasure & I’m sure we’ll be more than happy with the lounge! Thank you Mark!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationGepps Cross
See all answers

Customer service

published

Martin was amazing and his knowledge of the product and colour scheme helped us immensely to choose our lounge. Martin's patience and dedication without being pushy was truly a blessing. His vision and interior design knowledge helped us choose with ease and knowledge we are on the right track.

Customer Service

Lounge

published

Was out looking for a new lounge, wasn't sure what I was after. Mark from Gepps X was very informative, very helpful and easy to deal with, which made the purchase effortless.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationGepps Cross
See all answers

Great customer service

published

Mark from the Gepps Cross store assisted me with a couch purchase yesterday. Was not pushy in any way, friendly, very helpful and took the time to answer all my questions. Explained the entire process, how it would be delivered, what I could expect between now and delivery then how it would be assembled. Went over the order form to show the correct details were used, such as the actual lounge and colour of fabric chosen. Thank you Mark.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationGepps Cross
See all answers
David

DavidMetropolitan Adelaide, SA

  • 2 reviews

Excellent Customer Service

published

Just bought a dining table and chairs from Nick Scali Gepps Cross. Martin the salesman was exceptional, not pushy at all, offering assistance but giving us space to look around at different things. Then when we had found one we liked he was great, gave us some excellent advice on which chairs would go (even carried them around for us from the other side of the store) and suggestions for looking after the chairs (eg rotating so they fade evenly rather than leaving the same ones by the window). Fantastic experience and we look forward to getting the furniture delivered and assembled next week (have given the product 5 stars based on the quality and workmanship on the display item).

Customer Service
Product Quality
Product Appearance As advertised
Store LocationNick Scali Gepps Cross
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Excellent

published

Staff were very helpful, not over bearing, left us alone until we decided what we wanted and needed more answers, David the salesperson was very helpful and assisted, everything was explained really well

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationGepps Cross
See all answers

Anita

AnitaMetropolitan Adelaide, SA

High Quality of Furniture and Professional Team Service

published

Our initial plan to navigate the store was planning to purchase a TV unit, however after discussion with Martin, experience salesman and another teammate at Gepps Cross - we bought three more items from one transaction. We are very happy to make the right decisions with good quality furniture, professional service and comfortable shopping environment. The last but not the least, we are planning to buy few more items after went through their website. We hope to see Martin again on this weekend and also we would like to recommend our friends to visit the store and meet Martin!!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationGepps Cross, purchase from Martin
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The reviewer stated that an incentive was offered for this review


Glenn

GlennMetropolitan Adelaide, SA

Tazio lounge

published

Dealt with Mark, and found him not a pushy full on salesman. Had great knowledge of the product + the build process aswell being a custom design to fit.He gave you time and samples to go home with to try before making decisions! Super great guy made the process easy! Look forward to dealing with him again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationGepps cross
See all answers

PandT

PandTMetropolitan Adelaide, SA

Fabulous service and great, honest advice

published

It was good to be able to buy furniture of a good quality and Nick Scali offers that. Our salesman, Martin, was very knowledgeable and went out of his way to make it easier for us to make the right choices. We can't wait till our furniture arrives. Thank you Martin for all your help, we really appreciated it.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationGepps Cross
See all answers

John

JohnMetropolitan Adelaide, SA

Personalised Service

published

Just a quick note to thank Brian from Gepps Cross for his help over the weekend. Brian was professional and very accomodating and a pleasure to deal with. Many Thanks.

Dale

DaleCentral, SA

Amazing couch, amazing customer service.

published

The range of products and build quality were fantastic. Martin was very helpful and we felt no pressure to make a decision on a product we weren't happy with. We can't wait for our new sofas to arrive.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationGepps cross.
See all answers
Amy Edson

Amy EdsonMurray Mallee, SA

Martin's Customer Service Outstanding

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationNick Scali Gepps Cross South Australia
See all answers
1 comment
Amy Edson
Amy Edson

I should clarify when product said not as advertised it was because we customized a lounge design from the Alpa design so the overall appearance in design was different to floor design.


very happy

published

we spent three or four days going back to the store and reviewing our options and measuring up different types of combos, we found Martin so patient and knowledgable and cooperative in making our final decision, just waiting for our goods to arrive and enjoy.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationGepps Cross
See all answers

The service was impeccable!

published

Martin's service was exceptional, the perfect amount of attention and information, but allowed us the time to talk/make a decision on our own. We haven't got our sofa yet, but waiting with great excitement for its arrival! Thanks all, we'll be back!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationGepps Cross
See all answers

Great service

published

Fantastic service from Nick Scali at Gepps Cross, in particular Brian. As soon as we walked in the door we were kindly greeted. Brian had a wide range of knowledge on all the products which he used to help us pick the perfect lounge. Very happy with our experience.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationGepps cross, South Australia
See all answers

Lauren

LaurenMetropolitan Adelaide, SA

  • Verified customer

Gatwick Dining table

published

Myself and my partner visited Nick Scali at Gepps X in SA and we were served by a man named Mark. Mark was polite and gave perfect advice for the concrete dining table and matching coffee table we were purchasing in the Gatwick range.
This included care information and delivery information which we found very helpful.
Please recognise Mark for his great customer service focus and knowledge of products.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationGepps X Adelaide
See all answers

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