It’s not often I go out of my way to leave reviews online. But the service I recently received from your salesman Scott was top notch. Really helpful and informative; made the process and purchase a breeze. Good help is hard to find these days; but not at Nick Scali Marion if you’re lucky enough to be greeted by Scott.
Awesome TV Unit
Bought a TV unit from Nick Scali Marion. The salesman Scott was super helpful and the unit I bought looks great in our living room. Bought a couch a year ago from there too and that is great as well. Definitely recommend to anyone.
Always amazing service
We have so far purchased a dining table and chairs a leather lounge and coffee table, see images I have photographed from our home. We just ordered the swivel lounge chair and looking forward to adding to our collection. Scott at the Marion branch is our number 1 go to guy, always helpful never pushy and extremely pleasant to deal with. We have been completely converted, used to buy our furniture from Harvey Norman but Nick Scali is classy, great quality and the absolute best service EVERY time. Thank you Scott and all you fabulous guys and girls at Marion xx
3 x products, 3 x Issues
I purchased a table, a couch and a beautiful chair from nick Scali. The gentleman who served me and (I think) [name removed] from the Marion store are GREAT. Other then this.... it was (and still is) an extremely poor experience.
First, my table. This was meant to be delivered on the 15th of December. The warehouse forgot a bracket so they couldn’t install. Then, I had to ring and organise other time (fine!) but the guy really couldn’t care to get me in the next day or the day after. His next time was 24th of December but I had mentioned I wa...s away from the 20th. Their response was we can deliver on 24th and you can make sure someone’s at your house (ummm... sure? I’ll have someone wait 5 hours on Christmas Eve?) or they can deliver in the new year. Neither were an appropriate resolution so we complained and complained and then [name removed] Worked some magic after a couple days and got us a new delivery date that suited. Luckily - I love the table! My couch took 14 weeks which was the normal time frame, But when they came to deliver, they rang and I missed the call but they left me a 3 minute voicemail swearing their heads off about how they broke the leg. Then, they asked me if I still wanted the couch delivered with another leg and if I didn’t, theyd take another 12 weeks for the leg. I’m still waiting on a date for another leg in which nobody has an answer.. so right now my couch legs are two different colours. They then come today to deliver my blue chair and the delivery drivers were only given 3/4 screws so we can’t weight bare it. The lovley delivery man rung the boss and he said he can post the screw and we can fix it ourselves or we can wait and someone can come.... but they don’t know the date either.... so now we have a couch with a broken leg and a chair we can’t sit on haha. I called the Marion store and the girl and I were laughing at how crazy this experience has been. Luckily, after all this stress a guy offered us free delivery for the couch but also forgot to tell the drivers so they rocked up asking for Payment haha goodness me!! I am NEVER one to write a review.... but this was laughable by the end of it. Well, still isn’t the end because we’re waiting or parts! Really wish I hadn’t paid the full amount.
Wonderful customer service and product knowledge
The store layout was great, with plenty of room to browse and a huge range to select from. The quality and cleanliness of products on display was exceptional. Above all, we experienced wonderful customer service and product knowledge.
The lounge suite is perfect
I choose a very comfortable lounge & very happy with my choice. Rebecca was our sales assistant & she was absolutely lovely. I would recommend Rebecca & the other staff to everyone who is looking to purchase
Excellent Service, very helpful and informative. Thanks Scott
Went looking for a couple of single electric recliner chairs at the Marion Store with my elderly mother. Dealt with Scott. Fantastic guy, very informative and nothing was too hard. Showed Mum all her options and she ended up choosing the "Kylie". Beautiful Recliner, very comfortable. Thanks Scott for all your help, will definitely return again.....Cheers
So happy with my new Melinda recliner chair and the service received from the staff at Nick Scali Marion store. They went out of their way to make sure the chair was delivered on my day off and now I'm enjoying evenings relaxing in my new super comfortable chair.
Absolutely love my new lounge suite, perfect
Everything was well laid out within the store, good lighting which made it easy to see and walk thru and all products were of high quality. The staff were friendly, approachable and willing to support and provide excellent service.
Excellent customer service
Phil & Daniel were extremely helpful with our selections.
The store has great and helpful customer service without feeling pressured to make quick decisions, but you also dont feel like a burden
Receiving product January
Good old fashioned service
Excellent service, the staff were very friendly and helpful, they were not pushy. We took advantage of the Black November sale, very happy with the great deal on discontinued dining chairs.
Terrific customer service
Deb was wonderful in helping us select a new lounge suite to fit our smaller home and also in selecting the colour. Both Scott and Deb were helpful in matching the colour of the lounge suite with a rug from the store. I would highly recommend the store.
Thrilled with our purchases!
We had visited the store back in September when we were looking for a modular lounge but after seeing some went home and realised they would actually take up too much of the room. In the meantime I had been on-line and seen the Hunter which I quite liked and in the end was the perfect choice for our home. I think I may have trouble getting my partner out of the recliner!
A Joy to Shop at Marion Store
The store was well presented and laid out well.
The range of products was good. The range of fabrics available we thought was not covering all choices. We prefer to see a wall of fabric choices in every style and fashion choice. We feel that Warwick fabric range has been the most up to date range seen in any showroom. Could similar be included in your choices. This we feel would be a plus for your business.
The quality of the furniture appears excellent and we are looking forward to enjoying hours of comfort once the furniture arrives in 12 wee...
Great service worth going out of your way
Marion is not my local store, served by Daniel great who provided great customer service left with all the information. After going to my local store to make purchase received no service at all and went back to Marion to purchase and out of my way to get great service. Thats what make sales!
Received wonderful service at the Marion store, particularly with the manager Phil. Phil was great to deal with, even though we were somewhat indecisive due to the number of items being purchased with included three lounges and eight chairs. Phil was extremely helpful, knowledgable and understanding and would highly recommend the Marion store and Phil. Have previously had very positive experiences with Marion Nick Scali so happy to be return customers.
customer service excellence
We received excellent service with a product issue that was resolved expediently. Staff at the Marion store are extremely helpful, patient and professional. Great product range and service and I highly recommend Nick Scali Marion.
Can't go past Nick Scali - another successful shopping experience
Top quality products at reasonable price and excellent customer service - this time it was Daniel and most helpful, informative & friendly - really knows his stuff! Would not hesitate to recommend Nick Scali Marion.
Found the most comfortable Couch
The Marion store was easy to get around and find the Couch we wanted. Scott assisted us in such a friendly manner, he really stood out as a person who made you enjoy your 'shop'. Scott also explained how well built the couches are. There was no pressure, we did check out other stores next door, but we came back to make our purchase with Scott. We look forward to the delivery date.
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