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Nick Scali Furniture TAS, Hobart

Nick Scali Furniture TAS, Hobart

4.5 from 82 reviews

Reviews

(66)
(6)
(0)
(1)
(9)
  • Product Quality
    4.7 (29)
  • Return Claim MadeYes (2) · No (43)
  • Warranty Claim MadeYes (4) · No (41)
  • Product Appearance As advertised (77%) · Not as advertised (23%)
  • Customer Service
    4.8 (41)

Great service

published

We had multiple questions about holding items for us and it was not an issue whatsoever. All our needs were met and we didn’t have one fault with the service!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationCambridge Hobart Tasmania
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Louise and  Greg

Louise and GregCentral, TAS

Good service & happy with purchase

published

This is an overdue review.. love my couches & service was great from Mel, thankyou .. we are enjoying the comfort of our reckoning lounges .. the delivery guys assembled them for us & were also friendly & gave good service
Greg & Louise
Evandale

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCambridge Hobart
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Absolutely fantastic delivery men

published

Just taken delivery of 2 sofas - Raj and Nitin were absolutely fantastic manoevering those heavy sofas into our house. Cheerfully did the backbreaking job and set up the sofas in a very short time.

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Dianne

DianneHobart, TAS

Recliners

published

We decided to update our electric recliners to match a 3 seater sofa (with electric recliners @ both ends) that we had purchased from the same store a couple of years prior. We have been very happy with the quality and the comfort of the 3 seater sofa so we assume that the electric recliners that match will be of the same quality and comfort. Fortunately they were still available. We found the sales lady to be very helpful and accommodating. Nick Scali in Hobart is a fantastic store, very well laid out & easy to negotiate around. I guess you can say that I am a satisfied customer.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHobart store @ Cambridge
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Peter

PeterSydney, NSW

  • 4 reviews

Beautiful furniture, great service

published

We were very happy with the selection of furniture available and found just what we wanted. Grace was very helpful and professional in her assistance. We hope that the delivery experience and quality of the pieces we selected is up to the standard of the store and sale service.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCambridge Park, Tasmania
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The store, staff and product were all perfect

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCambridge Park, Tasmania
See all answers
glenbas

glenbasLaunceston, TAS

  • 2 reviews

Worst customer service ever

published

Purchased 2x2.5 seated electric sofas. Ordered beige. Salesman wrote down grey. We immediately told him did NOT want grey. He assured us that it would be beige as they are made overseas & this is what they call beige. Stupidly we believed him. We are now stuck with 2 sofas in our room which is decorated in cream, black & beige. Complaints to customer care & head office were fruitless. I asked head office if they could get me more of the leather to cover my pale cream dining chairs which are new & next to sofas. Was told to see an upholsterer. I also asked if sofas could be exchanged for floor stock & was told no as its not their policy. Totally disgusted with the treatment we have received

Return Claim MadeYes
Warranty Claim MadeYes
Store LocationCambridge tasmania
3 comments
Nick Scali
Customer S.Nick Scali
glenbas
glenbas
glenbas
glenbas

Good morning, we are still waiting on a reply.

Kylie Kean

Kylie KeanHobart, TAS

Cant wait to receive my couch

published

The sales consultant who assisted me was wonderful, very friendly and helped me with my fabric choice. I am extremely excited to get my new couch in a few months.

Customer Service
Product Quality
Product Appearance As advertised
Store LocationCambridge, Hobart
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Roey

RoeyHobart, TAS

Excellent service, bar none. Andrew was very helpful and spent quality time with my son and I choosing a great lounge.

published

I was looked after very well by Andrew who showed me furniture in the store. Found a beautiful couch and ottaman to match. Andrew was excellent help, bar none. Most appreciative.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCambridge, Tasmania
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Very helpful sales assistant

published

Mel understood what we were looking for and was knowledgeable about the products without being in any way pushy. We chose 2 different but compatible ranges of couches/recliners and It would have been nice to have the same leather options for both. However Mel assisted us in finding 2 colours that would complement each other.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCambridge Park
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Nicola

NicolaHobart, TAS

Outstanding Service

published

This was our second trip to Nick Scali in 12 months. Matt is an outstanding salesman, helping us make decisions to make the right choices in terms of style and colours. We have been very happy with our dining table, sideboard, tv cabinet and side tables and are very much looking forward to the delivery of our new lounge furniture. I recommend Nick Scali for quality products and outstanding service.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHobart
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DKK

DKKLaunceston, TAS

Excellent service

published

We spent considerable time in the store trying to make our decision and the sales assistant Grace was very patient with us and made our shopping experience very enjoyable, definitely recommend

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHobart
See all answers
Debs

DebsNorth-West & West coast, TAS

Excellent

published

Matt is awesome. Took my vague idea and turned into exactly what I was looking for. H is the best salesman. I went to another store and as what the fabric was on that lounge and all I got was that is fabric furnishing! Great job Matt just need a quick delivery.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationHobart
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Kevin Moore

Kevin MooreHobart, TAS

Customer Service

published

We were looking for a rug and found the perfect one for our requirements at a very good price. The customer service was excellent. However I would suggest that the rugs on show are well overdue for an upgrade. They generally looked ragged and worn.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationCambridge, Hobart
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CMB

CMBHobart, TAS

My Nick sCali experience

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCambridge
See all answers
1 comment
Nick Scali
Customer S.Nick Scali
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rp21

rp21Hobart, TAS

  • 2 reviews

Poor Customer Service

published

On 29 August I ordered, and paid in full for an entertainment unit and coffee table with a delivery date of 18 September. Items not delivered as scheduled on 18 September. Revised delivery date now 16 October. Not only did the non delivery of the items cause distress, but furthermore I received a text advising me of the revised delivery date on 18 August which also demanded that I finalise any outstanding payment no later than 8 days prior to 16 October delivery date. Considering that I had paid in full for the items on 29 August I found this text to be unnecessary and demeaning. Overall I feel quite disillusioned with my experience with you company.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHobart
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3 comments
Nick Scali
Customer S.Nick Scali
rp21
rp21

Order number TH 07484

Nick Scali
Customer S.Nick Scali
Tassymiss

TassymissSouth-East, TAS

  • Verified customer

Thank you

published

This is a massive store. Without the assistance of Danielle finding the right lounge for us would have been difficult. Once we had established what we wanted, which wasn't easy when we weren't sure initially ourselves, Danielle made the decision easy through her knowledge of the product and the store layout.
Once the decision had been made the follow up for placing an order the next day was just as easy.
Now the long wait!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCambridge, Tasmania
See all answers

Great service

published

Store was great with excellent service from DC. Goods expected in around 10 weeks. Look forward to receiving. Good range of products with staff who know the products very well.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHobart
See all answers
Karen

KarenSouth-East, TAS

Perfect for our new house!

published

Excellent customer service by Nick Scali staff. Was able to show us exactly what we were looking for and arranged for delivery to suit our building timeline. Very happy with our purchases.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCambridge Park, Tasmania
See all answers
Jason

JasonHobart, TAS

Great experience

published

Matt From the Cambridge store provided excellent service and we are extremely happy with our new lounge.
The store open plan and easy to navigate
Products were good
Delivery staff were very helpful and assembled in location our new lounge

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCambridge park store Hobart Tas
See all answers
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