??!
1 photo
Nick Scali Furniture VIC

Nick Scali Furniture VIC

Preston, Richmond, Essendon, etc...
4.4 from 1,409 reviews

Reviews

4.4

1,409 reviews
5
(1,060)
4
(146)
3
(25)
2
(30)
1
(148)
Previous
Next

Reviewer Photos & Videos

  • More
Sophia

Sophia

  • 3 reviews

Amazing customer service from Vipin!

published

Vipin from the Nick Scali Preston store provided us with fantastic customer service! Vipin was so helpful, he recommended a range of sofas and described their differences, he answered all our questions and was very friendly. Vipin was not a pushy sales man which was great because we were able to take our time to find the perfect sofa for us. We ended up purchasing the Emery sofa and we are so happy with our purchase! The Nick Scali Preston store was also beautifully arranged and it was a great experience shopping from Nick Scali!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNick Scali Preston
See all answers

Wonderful Service

published
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale, VIC
See all answers
Astha M.

Astha M.Greater Melbourne (Metropolitan), VIC

  • 2 reviews

Strong structure with delicate designing :)

published

We bought a King bed (Lizzie), Living Room recliner couch (Hunter) and a dining table (soho) from Nick Scali Preston. Vipin (store manager) helped us a lot with the options available and educated us with the care instructions of all the items. He was very patient with us and explained everything in detail. Thanks for your awesome service :)

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
See all answers
Furniture Shops

Find out how Nick Scali Furniture VIC compares to other Furniture Shops

Know better, choose better.

Compare all
sydneygoddess

sydneygoddessAU

  • 5 reviews

Enjoyable

published

My family and I received outstanding service today from Sana, she was tentative, listened to our requirements, showing us all stock within our specifications. Sana has excellent product knowledge. At no time did we feel rushed into a decision and were made aware of all options available. Thank you Sana

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTaylors Lakes, VIC
See all answers

Marcell 10 out of 10

published

Marcell Helped us with our furniture purchase and she was delightful to deal with very professional and guided us the whole way through choosing colours and style and delivery Thanks so much for the great service

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationchirnside
See all answers

The most helpful experience!

published

We just purchased our lounge setting from the most informative and helpful manager Vipin! He made that experience so easy. You are full of knowledge Vipin. We are very grateful! Thank you Vipin

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston VIC
See all answers
Darren

DarrenVictoria

Great salesman

published

George who we were fortunate enough to conduct our business with was a consummate professional. His knowledge and easy going nature was a terrific experience. A great salesman and a credit to your organisation

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationRichmond Victoria
See all answers
John W.

John W.Greater Melbourne (Outer), VIC

  • 4 reviews

Great service from Essendon

published

Thanks Ken for suggesting the two lounge chairs and colours they match in and complete my Nick Scala Lounge and dinning room so happy with Your recommendation and service - no pressure to buy just quality service

Customer Service
Product Quality
Product Appearance Not as advertised
Store LocationEssendon
See all answers
Deborah

DeborahGreater Melbourne (Outer), VIC

  • 2 reviews

Thank you Marcell for great service

published

I visited the Chirnside Park store twice over a 3 week period contemplating my options. Marcell on both occassions has been helpful and professional and made my experience very relaxed.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationChirnside park victoria
See all answers
Furniture Shops

Find out how Nick Scali Furniture VIC compares to other Furniture Shops

Know better, choose better.

Compare all
ReneeM

ReneeMGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Sales Person - Vipin

published

Vipin was our Sales person and we commend him on his product knowledge and service - he was never pushy and always professional - We would always go back to Nick Scali for future purchases - well done Vipin

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPreston - Victoria
See all answers

The reviewer stated that an incentive was offered for this review

Polina’s service was excellent!

published

Polina was so lovely and helpful - she took the time to explain the different look and feel of couches and materials. Made us feel very comfortable. Very knowledgeable.

Satisfied with range of products available and ability to choose from various materials. Store was clean and easy to navigate but no hand sanitizer available for customer use. Nice to know coffee tables, dining tables and chair are available to purchase too.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston VIC
See all answers
David

David

  • 2 reviews

Alan was amazing

published

Bought 2 recliners. Was helped by Alan who had an unprecedented amount of product knowledge. We were so lucky we got him to help us with our selection. Really happy with Alan’s service.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationPreston
See all answers
Hayley Jordan

Hayley JordanGreater Melbourne (Outer), VIC

Great customer service

published

I was greeted cheerfully and politefully when I entered. My Sales assistant new her products well. She was well mannered and well presented. She wasn't pushy, showed me three alternatives to the couch I was looking at. Offered different shapes and sizes and colours. We worked out measurements taking parts out and adding parts in to fit in my space. Had a lovely chat and I ended up buying my couch and ottoman.
Great Service by Marcell.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationChirnside Park, VIC
See all answers

Customer service to be proud of.

published

Polina at Preston was so professional. I’d been shopping around for a lounge and Polina’s knowledge and customer service skills really stood out from your competitors. She was genuinely invested in finding me the right piece of furniture. Very passionate about her work. An asset to your company. Thank you, Polina.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationPreston
See all answers
Ayse S.

Ayse S.Greater Melbourne (Outer), VIC

Amazing Customer Service - Thank you Shane!

published

Shane at the Essendon store was a fabulous customer store representative who was incredibly patient, resourceful and respectful! He took me around the entire store and listened to what I was looking for before helping me decide everything down to the last detail.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationEssendon VIC
See all answers
Furniture Shops

Find out how Nick Scali Furniture VIC compares to other Furniture Shops

Know better, choose better.

Compare all
Mona F.

Mona F.Greater Melbourne (Inner), VIC

Super friendly and informative service

published

As soon as we walked in one of the workers was immediately there to help us find the perfect couch. He told us everything we needed to know and was super friendly and easy to communicate with. Our couch hasn’t been delivered yet but i know I’ll be satisfied with it. I don’t remember the name of the man who helped us but he looks like cameron munster and was really helpful.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSouth Wharf
See all answers
Margie

MargieGreater Melbourne (Metropolitan), VIC

Second to none service! Very pleasant experience

published

Purchasing my lounge was made so easy thanks to Josh. I am the most indecisive person I know, however, with Josh’s guidance, support and expertise, the decision to purchase a high end, super comfy, stylish lounge was the easiest decision I have ever made. Thanks so much Josh! :)

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSouth Warf VIC
See all answers
alpha

alphaGreater Melbourne (Metropolitan), VIC

Substandard Product; Appalling Customer Service; Won't refund. STEER CLEAR.

published
Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationNunawading
See all answers
2 comments
Nick Scali
Customer S.Nick Scali
alpha
alpha

VERY HAPPY

published

Very happy buying from Preston store.ALLEN was very good at showing us options and good prices!! The quality of furniture at the store was very good!! Would buy there again!!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPreston VICTORIA
See all answers
Bec

BecMelbourne

  • 2 reviews

Bought my Dream Couch! Customer Service just Amazing!

published

My partner and I have been considering buying a new couch for a long time now and decided on a whim to check out Nick Scali while walking past. Upon entering the store we were greeted by every single person working and were made to feel extremely welcome. Josh's customer service was second to none, he helped us with everything we needed to know, and really made us feel right at home while we were making a big decision! The store is also beautifully laid out and the range is second to none. We decided to purchase our beautiful new couch and cannot wait to have it delivered! Thanks so much to Josh and the rest of the Nick Scali team at South Wharf! We would highly recommend to anybody!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSouth Wharf, VIC
See all answers
Page 1 of 71
See all Nick Scali Furniture reviews

Questions & Answers

terry c.

terry c.asked

VIC, Frankston

Opening hours at Frankston store all week

1 answer
Nick Scali
Customer S.Nick Scali

Hi Terry,

Our showrooms are open daily from 10AM to 5PM due to limited trading hours.

You can check for more information here: https://www.nickscali.com.au/showroom_opening_hours

Nicolette G

Nicolette Gasked

VIC, Preston

Hi just wondering if my couch is still being delivered
Nicolette Grima
0401984101

1 answer
Nick Scali
Customer S.Nick Scali

Hi Nicolette,

Thank you for reaching out!

Please contact our dispatch team on 1300 880 370 and follow the prompts to speak with dispatch. Our dispatch team will be happy to look into and assist you with your query.

Should you have any other queries or concerns going forward, please don't hesitate to contact me via feedback@nickscali.com.au

Sincerely,

Hayden
Nick Scali Customer Care

Get an answer from our members and Nick Scali representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.