??!
1 photo
Nick Scali Furniture VIC, Essendon

Nick Scali Furniture VIC, Essendon

3.8 from 149 reviews

Reviews

(91)
(16)
(2)
(4)
(36)
  • Product Quality
    4.4 (30)
  • Return Claim MadeYes (3) · No (31)
  • Warranty Claim MadeYes (4) · No (30)
  • Product Appearance As advertised (83%) · Not as advertised (17%)
  • Customer Service
    4.2 (37)
diva

divaGreater Melbourne (Metropolitan), VIC

Kim, the sales rep. was very helpful in making our purchase smooth.

published

Kim, gave us time and advice to choose our purchase wisely. The store is well presented and the goods we saw were all of good quality and well chosen. This features make it easy to pick an item without having to sift through unwanted items.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationEssendon
See all answers
A.toth

A.tothGreater Melbourne (Metropolitan), VIC

  • 5 reviews

Never EVER again - money not worth it

published

Poor Quality
Ridiculous service

I have two lounges from them, both have required repairs its only been 12 months.
one of the lounges 2nd repair due to frame squeaking.

Drivers do not arrive within time frame (on 3 occasions for me i took work off or scheduled a late start) they were always later then the message. on one occasion they arrived at 6pm and i had a booking between 12 and 2

Do not recommend

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationEssendon and watergardens
See all answers
1 comment
Nick Scali
Customer S.Nick Scali
Bill

BillGreater Melbourne (Metropolitan), VIC

Delivery charges

published

Very disappointed after getting home to find being charged twice for delivery.
1 delivery with two items charged a fee for each item.
One delivery point one drop, why two separate charges?
Double Dipping nick scali.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationEssendon
See all answers
1 comment
Nick Scali
Customer S.Nick Scali
Furniture Shops

Find out how Nick Scali Furniture VIC, Essendon compares to other Furniture Shops

Know better, choose better.

Compare all
Heidee

HeideeCentral Highlands and Goldfields, VIC

  • 4 reviews

Informative & knowledgeable

published

It was very easy to navigate the store, see different fabrics, how different pieces could and did work together, purely because we had a brilliant consultant, he knew the products, styles that I liked and also what would go with it, asked about our lounge wall colors including carpet.
It made the decision making easy and gave us more confidence in our choices.
Our consultant was Anthony at Essendon DFO, he was truly a delight to deal with, we left the store feeling confident about our choice and purchases. Can’t wait for them to arrive. N & D

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationEssendon
See all answers
Amy F

Amy FGreater Melbourne (Outer), VIC

Review for Jacqueline

published

Choosing a couch isn't the easiest decision to make, however Jacqueline made is comfortable and easy for us, my son and i went back to the store twice after shopping at other stores, our hearts was set on the archer. I thank her for the patience she had with me choosing the right fabric. lovely lady.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationEssendon
See all answers
Donna

DonnaGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Excellent Customer Service ~ Anthony

published

Thanks Anthony for your knowledge and guidance on our leather lounge purchase. You helped us out on our 3 visits within the week. Our first Nick Scali purchase with more to come in the future.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationEssendon
See all answers
Mary B.

Mary B.Greater Melbourne (Metropolitan), VIC

Review for Jacqueline

published

Exceptional service from Jacqueline. We went there a number of times before deciding and she was very patient and helpful. Highly recommend her to anyone looking for assistance with buying furniture

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationEsssendon
See all answers
Rosie of Essendon

Rosie of EssendonGreater Melbourne (Metropolitan), VIC

Review of salesman Shane

published

When visited the store Shane came up to us straight away and spoke to us with courtesy and product knowledge. No pushing, just answered all our questions. When we made up our mind he offered suggestions of how to compliment our purchase. Thanks Shane

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationEssendon DFO
See all answers
Angela and Phillip

Angela and PhillipGreater Melbourne (Metropolitan), VIC

Excellent

published

Jacqueline was extremely helpful. Not too pushy but stayed with us as we deliberated over several couches and colours. Thanks for your great service Jacqueline. Looking forward to having our red couch! Cheers Angela and Phillip

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationDFO Essendon
See all answers
Furniture Shops

Find out how Nick Scali Furniture VIC, Essendon compares to other Furniture Shops

Know better, choose better.

Compare all
Rashelle

RashelleGreater Melbourne (Outer), VIC

Excellent

published

Jacqueline was extremely helpful & patient with us. She explained the detail of each piece we looked at in terms of care & assisted us in all aspects. Every questioned was answered with the knowledge of each items fabric and really helped us piece together some lovely things for our new home. Fantastic customer service!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationEssendon
See all answers

Excellent sales person

published

Shane from sales team made it really easy to buy a lovely sofa.
Nick Scali has great range of lounges to select from and Shane helped us to narrow down and make it easy for us.

Customer Service
Aditi S.

Aditi S.Greater Melbourne (Metropolitan), VIC

Customer service was good!

published

It was an easy ride to the Nickscalli Dfo Essendon store with ample parking spots.Anthony assisted us very well with the selection of lounge (Taro),Dining table, chairs and coffee table.I am pretty happy with the purchase which comes out to be $6700.The best part will be the delivery guys will deliver and assemble everything.The store is neat and clean with lots of options to choose from.Thanks Anthony for helping us out with selections for our new home.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationEssendon
See all answers
Naz Grimaldi

Naz GrimaldiGreater Melbourne (Inner), VIC

customer connection

published

we met Shane at the Essendon store and made a connection with him within the first 2 mins, he was attentive but not overly, allowed us to take our time and look at lounges. being very fussy we changed our minds 3 times which was no issue. Shane was great and calm and help us with our decisions.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationEssendon DFO
See all answers

Buying a lounge setting

published

The salesperson Shane was pleasant, listened to what we were after and offered various suitable solutions. We had no intention of buying a lounge, but made the purchase due to Shane offering us various alternatives and not been pushy. In fact I hate shopping, but would have to say this was one of my more pleasant experiences.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDFO Essendon Airport
See all answers

Excellent

published

Anthony was amazing right from the get go . We felt comfortable with him instantly he spent hours with us. So happy to be leaving with a new couch. Thank you Anthony

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationEssendon
See all answers
Furniture Shops

Find out how Nick Scali Furniture VIC, Essendon compares to other Furniture Shops

Know better, choose better.

Compare all
Joe L.

Joe L.Greater Melbourne (Inner), VIC

  • 4 reviews

My Parents sofa

published

Amlan from the Essendon store was very helpful and understanding with my parents needs for their new sofa.
Even made the delivery time earlier for them , thanks Amlan , very happy.
Cheers Joe

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationEssendon
See all answers
Jeff

JeffGreater Melbourne (Metropolitan), VIC

Davoli 3 Seater & Judo Chair

published

From the moment I walked in I fall in love with the Davoli lounge on display, I was assisted by a wonderful woman named Jacqueline. She was exceptionally lovely and very helpful with working out which options would fit in my apartment, living in an apartment herself. She also offered perfect suggestion to compliment the lounge for which I came back a few days later and purchased the Judo Chair and I made sure I again dealt with Jacqueline.
Very happy with the service, wasn't pushy or over bearing like some sales people can come across. Highly recommend dealing with Jacqueline if your purchasing from Essendon.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationEssendon
See all answers

It was a perfect experience, very friendly sales staff specifically Shane at Essendon branch.

published

It was a perfect experience, very friendly sales staff specifically Shane at Essendon branch. He was very polite and well mannered, he gave us lots of recommendations and the prices he gave us was very reasonable.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationEssendon
See all answers
Kathy

KathyGreater Melbourne (Metropolitan), VIC

Customer service

published

We received wonderful customer service from Jacqueline at Essendon. She was extremely knowledgeable and not at all pushy . We have bought 2 couches that are beautiful. Looking forward to them arriving.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationEssendon
See all answers

Very bad delivery service. We are not happy at all. Sales person twist the story

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationESSENDON.
See all answers
1 comment
Nick Scali
Customer S.Nick Scali
Page 1 of 8
See all Nick Scali Furniture reviews

Questions & Answers

Sorry, there are no questions about Nick Scali Furniture VIC, Essendon but you can read 230 questions about Nick Scali Furniture.

Get an answer from our members and Nick Scali representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.