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Nick Scali Furniture VIC, Essendon

Nick Scali Furniture VIC, Essendon

3.7 from 127 reviews

Reviews

Review distribution

5 star
72
4 star
16
3 star
2
2 star
4
1 star
33

Salsa

SalsaGreater Melbourne (Inner), VIC

A+++ Nick Scali Essendon DFO THANK YOU!!! Best Service at a great price

published

We are about to move into our newly built home and popped into Nick Scali for a quick look. We weren't really expecting much but after looking around, found a few items that we loved. Anthony came over to give us a hand and we can't thank him enough for his patience, styling tips, furnishing ideas, and his honesty. We ended up purchasing a dining table, chairs, sofa, sofa bed and TV cabinet. We highly recommend Essendon DFO store and especially Anthony!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationEssendon DFO
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Gavin Hall

Gavin HallGreater Melbourne (Metropolitan), VIC

Excellent Customer Service

published

We were very happy and appreciative of the wonderful service we received from Jacqueline this afternoon. Her product knowledge, patience and guidance was extremely good and certainly played a major part in us making the lounge suite purchase.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationEssendon
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Marie

MarieGreater Melbourne (Metropolitan), VIC

Very happy with the service we received

published

We received excellent customer service from Jacqueline yesterday. She was highly professional and had very good product knowledge enabling her to assist us with all of our questions. She is a good communicator and very pleasant to deal with. I'm confident we'll be happy with our purchase. Tku

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationEssendon
See all answers
harry

harryGreater Melbourne (Outer), VIC

  • 6 reviews
  • 2 likes

terrible experience with nick scali. big brand with low quality

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationEssendon
See all answers
5 comments
Nick Scali
Customer S.Nick Scali
harry
harry

Hi Hayden , this is my order number CE50110

harry
harry

I still haven't heard anything Hayden .


Excellent service.

published

Nisha was very patient and happy to keep thinking of options that might suit us. She was very knowledgeable of all the products in store and very helpful. Thank you.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationEssendon dfo
See all answers

Susan

SusanGreater Melbourne (Inner), VIC

Very Relaxing

published

Kim was a great help to me in finding the couch I was after. She took the time to explain the different options available and made the whole process very easy.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationEssendon
See all answers

Andreya B.

Andreya B.Greater Melbourne (Outer), VIC

Brilliant experience

published

From entering the store to the delivery of furniture home was an extremely pleasant experience. The staff Amlan was very helpful and pleasing to deal with, he had a solid intellect of his work and it all worked well. Highly recommended this store. Thank you for your help greatly appreciated

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationEssendon
See all answers

Awesome service!

published

Repair done to sofa in a timely manner. Highly recommended. Warranty is awesome. Very professional sales and service people. Definitely buying from them again. Good service good deals. Happy customer

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationEssendon VIC
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Analie

AnalieGreater Melbourne (Outer), VIC

  • 4 reviews

Good customer service

published

Very happy and satisfied with the great customer service Ken have provided us on selecting our couch, dining table, lounge table and rugs. I would recommend nick scali for the comfort and convenience.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationNick scali essendon
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Kgrim

KgrimVictoria

  • 2 reviews
  • 1 like

The worst company to deal with

published

Worst customer service and company to deal with and only will listen to what they want to hear and do not listen to customer and that is the paying customer

Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDo Essendon
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1 comment
Nick Scali
Customer S.Nick Scali

Fantastic service!

published

During my purchases for my new home Amlan gave a fantastic service, he was able to ensure that the purchases I made were perfect! He took the time to ensure that the measurements were accurate for my space and the colours perfectly matched with the space.
Anna

Product Quality
Customer Service
Store LocationDFO

very happy purchase

published

Very happy with couch selection and customer service from Nisha who explained everything clearly .
Visited many stores before we found our couch in nick scarli .. many couches very similar but comfort levels so much different from store to store ... This store was our last visit for the day and quite surprised that we eventually found what we wanted.. store delivery time for most was 12 .. 16 weeks this store 9..10 .


Mel

MelGreater Melbourne (Inner), VIC

  • 5 reviews
  • 1 like

Perfect

published

Great sales person Alisha could not have done enough for me. Gave me alternate when I couldn’t decided and was so patient, great customer service. A great asset to her company
Thank you

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationEssendon DFO
See all answers

KLL

KLLGreater Melbourne (Outer), VIC

Buyer Beware

published
Product Quality
Customer Service
Store LocationNick Scali Essendon DFO
2 comments
Nick Scali
Customer S.Nick Scali
KLL
KLL
Darren R.

Darren R.Greater Melbourne (Outer), VIC

Where is good old Fasion Customer Service/Understanding?

published
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationEssendon
See all answers
1 comment
Nick Scali
Customer S.Nick Scali

I have just had the worst customer service

published

We waited 12 weeks for a 3.5 seater and our 2.5 seater sofa to arrive and when it came one of them was in the wrong colour, after my wife got a complete run around to nowhere, today we wrote to customer service and the head manager of the company, we were told that somebody will get straight back to us and sort this out, whatever, Wednesday night (24th April 2019) we have still not had a call back or heard from anybody that gives a S...
If Nick Scali spend as much money on customer service training as they do on TV ads, OMG what a company it could be.

Never again

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Nick Scali
Customer S.Nick Scali

Mahdieh

Mahdieh

  • 2 reviews

Poor customer service!

published

I am so disappointed with Nick Scali customer service. They delivered my furniture after 3 months and faulty! The delivery guys told us will raise the issues to the customer service but they didn't! After my call, they raised a ticket and promised to send a technician in a month! After my complaint, they changed it to a week but they canceled it on the same day and arrange another appointment in another week time! Technician solved only one problem and took some pics for the second one. No update for a week and again they schedule another technician to come and took pictures again! No update yet and still waiting for them to come and fix or replace with a new one.
So unhappy with their service!

Product Quality
Customer Service
Product Appearance As advertised
Store LocationEssendon
See all answers
1 comment
Nick Scali
Customer S.Nick Scali

Very bad

published

I bought a leather lounge,only 6 moths old,the leather started to wear i contacted the store about it,as soon as they new i had dogs that was it ,no way would they believe that i sit on the couch i was told the dogs had done it and there was no way that the company was going to fix it, so i wouldn't recommend this company at all, and the lounge i bought was 3,000 dollars

1 comment
Nick Scali
Customer S.Nick Scali

Mick

MickCentral Highlands and Goldfields, VIC

  • 4 reviews
  • 3 likes

Poor quality products at a premium price

published
Shop LocationVIC, Essendon
1 comment
Nick Scali
Customer S.Nick Scali

Worst company to deal!!!

published

Bought a sofa lounge stored it for two months until we moved to the new place opened the packaging and found a tear in the leather. Nick Scali won’t take any responsibility because it’s over two months and said anything could’ve happened in that time. I haven’t even used the sofa the plastic packaging was fine the tear was inside!! Worst people to deal and highly recommend to take your hard earned money somewhere else.

Shop LocationVIC, Essendon

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Details

CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living and Sofas
Compare all Nick Scali Furniture

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