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Nick Scali Furniture VIC, Frankston

Nick Scali Furniture VIC, Frankston

4.1 from 88 reviews

Reviews

4.1

88 reviews
5
(61)
4
(8)
3
(3)
2
(2)
1
(14)
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can not return

published

I decide to return the buffet as soon as they delivered todaybecause the size not fitting. first they say we have to pay$320 restocking fee plus $70 delivery fee. when we call again they said cannot return because the store manager didn't want to. is that legal?I haven't heard that before

Customer Service
Return Claim MadeYes
Store Locationfrankston
1 comment
Nick Scali
Customer S.Nick Scali
Michelle

MichelleGreater Melbourne (Metropolitan), VIC

Service Technician

published

Just wanted to say how fantastic and what a huge asset Muzaffa is to your company. He was very knowledgeable and helpful in adjusting/cleaning my couch and also giving advice on how best to maintain its condition. Very friendly guy
Our couches look brand new and cannot complain about the service we have received from Muzaffa and your staff
Thank you

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Linda

LindaGreater Melbourne (Outer), VIC

Excellent service

published

We can highly recommend this store to anyone. We had the best service anyone can expect from Bilyana, she gave one all the facts and was not pushing the product onto you at all.
Range of products very good, ended up buying 3 different items

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFrankston
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Pleasant Shopping Experience at Nick Scali Frankston

published

Visited the Frankston store on two occasions. My first visit was in order to see if the store had the type of sofa I was looking for and Andrew was very helpful in showing me what was available. I narrowed it to two and the following week returned with my decision. Chris looked after me on this occasion. Both men were very professional and knew what they were selling and not at all pushy. It was all a very pleasant experience. I just hope the sofa lives up to my expectations. So far so good.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFrankston
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Great service

published

Thanks Nedine for your assistance with selecting a lounge. So many to choose from. It took me a few return visits to make a decision and your information, advice and patience was much appreciated.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFrankston
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Marnie Froling

Marnie FrolingGreater Melbourne (Metropolitan), VIC

Great knowledge, great service

published

We love Nick Scali Furniture! Salesman Amir Khan was knowledgeable, helpful and friendly (not pushy) and we were able to tailor a lounge suite to the size and shape of our room. Very happy customers!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFrankston Power Centre Nick Scali
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Liz S.

Liz S.Greater Melbourne (Outer), VIC

This store has absolute everything!!!

published

The store was very clean, open and inviting. We weren't set upon by staff, we were given the opportunity to browse at our own pace but there was someone there when we needed advice or information.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFrankston
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Janine

JanineGreater Melbourne (Outer), VIC

Great product knowledge and service.

published

Thanks Chris Riley for assisting me with my purchase on the weekend and outlining the construction of the various couches I looked at. Greatly appreciated the time spent selecting the correct couch to suit my needs.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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Stephen

StephenGreater Melbourne (Outer), VIC

  • 2 reviews

Great products, swift service!

published

Thanks to Amir Khan, at Frankston Nick Scali, while we bought some furniture for our new house! The products purchased were reasonably priced and the assistance you provided was great!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFranskton
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Caroline and Greg

Caroline and GregGreater Melbourne (Inner), VIC

Great products and excellent sales staff!

published

Thank you to Aamir Khan for his excellent knowledge on the furniture that we choose for our apartment. He was very nice to talk to and make the process of buying all our living, bedroom and dining requirements enjoyable. He also showed us products that matched and would look good together. We look forward to receiving and setting up our apartment!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFrankston
See all answers
Rob

Rob

  • 2 reviews

Happy Customer

published

Nedime was a delight to deal with pleasant and extremely helpful. Nothing was too much trouble even though we went back several times. Nedime offered many constructive options and had amazing product knowledge.
We will readily recommend her to anyone seeking to purchase new furniture.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFrankston Victoria
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Pete-Jo

Pete-JoGreater Melbourne (Outer), VIC

Renovation complete!

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFrankston
See all answers
Brendan

BrendanGreater Melbourne (Outer), VIC

Purchase at Nick Scali Frankston

published

The store was large and the items we looked at were quite scattered. The range was good with a couple of products worth considering. The quality looked very good, but we don't have the product yet to fully test. We will have the delivery person assemble the product. Chris was very helpful and showed us products which we had not seen ourselves, and carefully explained the features to us. Overall a good experience and happy with our purchase.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFrankston
See all answers

Helpful & Friendly.

published

It was very easy to navigate through the store and find a few different products that we liked.
Biljana was extremely friendly and helpful, she helped us decide on a lovely lounge suite after sometime of looking around.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFrankston.
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Great experience

published

Andrew was very helpful and friendly. At no point did we feel like we were being pressured into making a decision. We also had a few good laughs testing the furniture!
Very satisfied with the product. We feel that it is of premium quality.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationFrankston
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Darrell

DarrellGreater Melbourne (Outer), VIC

Sales Person

published

Andrew was polite and informative. He explained all the details of our purchase. Andrew had a pleasant nature and at no time did he make us uncomfortable or pushed. We are happy with our purchase.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationFrankston
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Sales Person - Nadime

published

Nadime recently assited me with purchssign a coupe of sofas I went back to her because she was extemeely helpful and honest in her approach I woudl hihgly reccomend Nadime to anyone wishing to purchase from Nick Scali - Frankston

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFrankston
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Murfy

Murfy

  • 2 reviews

Happy with purchases.

published

We found the couch for us in the Frankston store easily. The sales assistant Chris was most helpful and patient with us as I changed my mind about the colour of the couch and he had to redo the paperwork. We also purchased six dining chairs. We are very happy with our choices and will shop In Nick Scali again. We are still waiting for delivery of our purchases so I cannot comment further.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFrankston
See all answers

Amazing service, hence why we return!

published

Store was amazing, the salesperson Nedime was absolutely amazing and remembered my partner and I from a month ago! Very helpful and great to deal with! We will surely be returning in future.

Customer Service
Store LocationFrankston
Herb S

Herb SGreater Melbourne (Outer), VIC

  • 3 reviews

Nich Scali - strange business

published
Return Claim MadeNo
Product Appearance As advertised
1 comment
Nick Scali
Customer S.Nick Scali
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Questions & Answers

terry c.

terry c.asked

VIC, Frankston

Opening hours at Frankston store all week

1 answer
Nick Scali
Customer S.Nick Scali

Hi Terry,

Our showrooms are open daily from 10AM to 5PM due to limited trading hours.

You can check for more information here: https://www.nickscali.com.au/showroom_opening_hours

Get an answer from our members and Nick Scali representatives

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