- VIC, Frankston
- Verified customer
can not return
I decide to return the buffet as soon as they delivered todaybecause the size not fitting. first they say we have to pay$320 restocking fee plus $70 delivery fee. when we call again they said cannot return because the store manager didn't want to. is that legal?I haven't heard that before
Just wanted to say how fantastic and what a huge asset Muzaffa is to your company. He was very knowledgeable and helpful in adjusting/cleaning my couch and also giving advice on how best to maintain its condition. Very friendly guy
Our couches look brand new and cannot complain about the service we have received from Muzaffa and your staff
We can highly recommend this store to anyone. We had the best service anyone can expect from Bilyana, she gave one all the facts and was not pushing the product onto you at all.
Range of products very good, ended up buying 3 different items
Pleasant Shopping Experience at Nick Scali Frankston
Visited the Frankston store on two occasions. My first visit was in order to see if the store had the type of sofa I was looking for and Andrew was very helpful in showing me what was available. I narrowed it to two and the following week returned with my decision. Chris looked after me on this occasion. Both men were very professional and knew what they were selling and not at all pushy. It was all a very pleasant experience. I just hope the sofa lives up to my expectations. So far so good.
Thanks Nedine for your assistance with selecting a lounge. So many to choose from. It took me a few return visits to make a decision and your information, advice and patience was much appreciated.
Great knowledge, great service
We love Nick Scali Furniture! Salesman Amir Khan was knowledgeable, helpful and friendly (not pushy) and we were able to tailor a lounge suite to the size and shape of our room. Very happy customers!
This store has absolute everything!!!
The store was very clean, open and inviting. We weren't set upon by staff, we were given the opportunity to browse at our own pace but there was someone there when we needed advice or information.
Great product knowledge and service.
Thanks Chris Riley for assisting me with my purchase on the weekend and outlining the construction of the various couches I looked at. Greatly appreciated the time spent selecting the correct couch to suit my needs.
Great products, swift service!
Thanks to Amir Khan, at Frankston Nick Scali, while we bought some furniture for our new house! The products purchased were reasonably priced and the assistance you provided was great!
Great products and excellent sales staff!
Thank you to Aamir Khan for his excellent knowledge on the furniture that we choose for our apartment. He was very nice to talk to and make the process of buying all our living, bedroom and dining requirements enjoyable. He also showed us products that matched and would look good together. We look forward to receiving and setting up our apartment!
Nedime was a delight to deal with pleasant and extremely helpful. Nothing was too much trouble even though we went back several times. Nedime offered many constructive options and had amazing product knowledge.
We will readily recommend her to anyone seeking to purchase new furniture.
Andrew was very knowledgeable and thoughtful about our needs. He didn’t sales push at any time and appeared to be genuinely interested in what we wanted. We were able to access the Boxing Day sales and feel we got real value for money. We are very excited to have purchased such a high quality product for our home. We liked that Andrew explained how floor stock worked and when we carried out the separate inspection we discovered a large chip on the lamp table which we were then able to void the same without any concerns. We were offered and acce...pted all accidental products and were given another one for free as part of the Boxing Day specials. Given we have purchased a white couch for the very first time for our formal entertainment lounge room it’s good to know how to take care of such a special product from the start and also know how the warranty works in the event of a major catastrophe. Thanks for the service and ongoing support. Also having bought the marble table it’s another new product for us and we feel confident in our ability to maintain this product too we can’t wait till they both arrive in 10 weeks and complete our renovationsWe liked how the recliner came with battery option as we didn’t find this option available at other stores we went to and it was the reason we bought the product and believe we have the right solution for our room
Purchase at Nick Scali Frankston
The store was large and the items we looked at were quite scattered. The range was good with a couple of products worth considering. The quality looked very good, but we don't have the product yet to fully test. We will have the delivery person assemble the product. Chris was very helpful and showed us products which we had not seen ourselves, and carefully explained the features to us. Overall a good experience and happy with our purchase.
Helpful & Friendly.
It was very easy to navigate through the store and find a few different products that we liked.
Biljana was extremely friendly and helpful, she helped us decide on a lovely lounge suite after sometime of looking around.
Andrew was very helpful and friendly. At no point did we feel like we were being pressured into making a decision. We also had a few good laughs testing the furniture!
Very satisfied with the product. We feel that it is of premium quality.
Andrew was polite and informative. He explained all the details of our purchase. Andrew had a pleasant nature and at no time did he make us uncomfortable or pushed. We are happy with our purchase.
Sales Person - Nadime
Nadime recently assited me with purchssign a coupe of sofas I went back to her because she was extemeely helpful and honest in her approach I woudl hihgly reccomend Nadime to anyone wishing to purchase from Nick Scali - Frankston
Happy with purchases.
We found the couch for us in the Frankston store easily. The sales assistant Chris was most helpful and patient with us as I changed my mind about the colour of the couch and he had to redo the paperwork. We also purchased six dining chairs. We are very happy with our choices and will shop In Nick Scali again. We are still waiting for delivery of our purchases so I cannot comment further.
Amazing service, hence why we return!
Store was amazing, the salesperson Nedime was absolutely amazing and remembered my partner and I from a month ago! Very helpful and great to deal with! We will surely be returning in future.
Nich Scali - strange business
Bought a desk on sale with sales price clearly marked. After a brief discussion with the sales manager my wife noticed the desk had a large crack in the timber ( the manager had not mentioned nor new about the flaw). Because it was damaged floor stock we asked if there would be a price reduction. Manager was not allowed to make a decision and needed to refer this back to head office (strange we thought but o’well it is what it is).
Following day we were advised that the price is the sales price for the damaged desk but you could have another on...
Questions & Answers
Opening hours at Frankston store all week
Customer S.Nick Scali
Our showrooms are open daily from 10AM to 5PM due to limited trading hours.
You can check for more information here: https://www.nickscali.com.au/showroom_opening_hours
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