Nick from the Waurn Ponds store was super helpful and honest (not at all pushy). We purchased a couch and a floor lamp and would happily go back to this store.
Josh was fantastic to deal with. Thanks Josh for all of your help. We will definitely be recommending the Geekong store to all of our friends and family in Warrnambool.
Amazing customer service and quality furniture! We are so happy with our couch purchase!
Such a great experience purchasing our new couch from Nick Scali Waurn ponds. Sales assistant, Josh was amazing & made the whole process so easy! It was so great having someone guide us through our first purchase for our new home with such care, not trying to push a sale just genuinely wanting us to only purchase something we would love & be 100% happy with. We even had other staff helping with measurements & making sure our chosen couch would fit our space perfectly. The whole process was easy & after much research we could see how the quality of Nick scali products was so much greater than anywhere else!
Vast product range, Great Service
There was a huge range of products available (especially couches) & easy to get lost in all of the different types of products, but Pete (Store Manager) was able to provide excellent assistance in determining what we actually required & then focus in on the most appropriate options that suited our needs.
Pete's resilience, patience & ability to continue to smile when there was numerous changes to styles, colours & pattern matches is to be commended & he ensured we received exactly what we wanted. Thanks very much & strongly recommend this store to other prospective furniture purchasers.
Excellent customer service! Thanks for helping make a once in a decade decision so much easier.
I feel like I’m closer to enjoying my new sofas having received great customer service and friendly advice in the decision making. Difficult decision made easy.
Thank you Wes @ NS Waurn Ponds.
Amazing customer service
Nick and Ali at the Waurn Ponds Nick Scali Furniture were very helpful, informative and most of all, were dedicated to providing the utmost in customer care. Will be returning!
Best allround retail experience ever
Pete - store manager and salesperson par excellence- was knowledgeable,thorough, good humoured and soooo patient. We spent 4 hours in the store and put a deposit on 2 leather recliners and then returned 2 days later to change the order to fabric and spend another few hours deciding on the colour. Pete didn’t bat an eyelid. He was the epitome of courtesy and patience - we couldn’t be happier. Thanks Pete
They leave their rubbish at your place
I guess Nick Scali doesn't work on repeat customers. What am I meant to do with this mountain of packaging.
I rang the store and got some belligerent guy who said "we told you so", and "we have lots of deliveries to do so can't fit the packaging in the truck" (despite having brought it here!).
The delivery guy arrived and unpacked and assembled. I thought - wow, good service. I then saw the mountain of rubbish I have to sort over the next month or two to try to fit all that into our bins.
Nick Scali - maybe not - try someone who is serious about service and recycling.
The chairs are fine; pity about the mountain of waste sitting behind them waiting for a bin collection opportunity.
Searching for the right size couch.
Ravona was very knowledgeable and helpful, knew the sizes of all the couches we looked at. We found the perfect couch amongst a huge range and it was on sale !
Fantastic service and product
Our couch is so comfortable and looks great. It was damaged by our naughty dogs but the staff are doing everything possible to help us get it fixed. The service when we purchased it was amazing but also the follow up care. I highly recommend Nick Scali furniture.
Absolutely wonderful place to shop
The store is well presented and has a warm feel.
The products are great.
This is my third product I have purchased for Nick Scali Furniture. Extremely satisfied.
Yes I did find it easy.
Great customer service
The sales person Nick, was extremely pleasant and helpful. He was proud of what he does at work.
Will make you feel confidant with the business in his hands for promoting goods.
Great friendly service.
Ravona helped us out in the geelong store. She was lovely and friendly wasn't pushing at all. She made sure that we felt welcomed and she had heaps of time for us. So we are very satisfied
The service given by Revona was exceptional not pushy informative and knowledgable. It was an easy decision to purchase my new lounge . The store was clean not cluttered and a good range to view
First rate customer service.
My wife and I decided to get almost all of our furniture from Nick Scali and we were very impressed with the quality and variety that they offer with constantly updated products.
The Store itself is really nicely laid out and easy to navigate with plenty of parking.
Easily the best part of the the experience was the customer service which will keep us coming back to the store in the future. The team at Nick Scali were great but special mention to Pete as he was a super star and he was always on the ball in keeping up with the new delivery dat...
A Fantastic Experience!
I went to Nick Scali as I required a dinning table, coffee table and a tv cabinet. My brother and his partner had shopped there recently and had a good experience with Pete the manager and recommended them. I was really impressed with their range of products. Everything there oozes quality.
Long story short, I found a style I really liked and made a deposit and booked a delivery date. Not long after a family member offered me a heap of furniture for free. I went back to Nick Scali and spoke to Peter. I wanted to change my order to a couch ins...tead and Peter helped make it happen. He was fantastic. In no way was I made to feel guilty for the rigmarole I caused. He made all the necessary changes and gave me all the time I wanted to select a couch. Overall I'm stoked with the service and product.
Nick welcomed us after seeing us eyeing of our future couch. He was super friendly and knew all about the frame, springs and cushions and then showed us through the fabric and colour options. Thanks for all your help mate
Good customer service
The store was easy to walk around and very well set up. We were assisted by BJ who was very helpful not pushy at all. We were looking for some dining chairs for a table we already had and BJ knew exactly which chairs would suit the table. BJ made it very simple and we picked the right chairs quickly. Completing the sale was simple, great customer service - thank you BJ.
Great service, quality products, my go to place!
Pete from this store is an absolute asset to the company. Every time I visit he greets with a smile, and goes above and beyond to assist all customers. Thanks for the brilliant service as always!
Best Store Manager Pete!
Pete is amazing and provided excellent service. He went above and beyond and took the time to listen to our needs fantastic service and we are very happy with Pete we would definitely be back
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