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Nick Scali Furniture VIC, Geelong

Nick Scali Furniture VIC, Geelong

4.4 from 47 reviews

Reviews

4.4

47 reviews
5
(37)
4
(3)
3
(0)
2
(3)
1
(4)
  • Product Quality
    4.9 (26)
  • Return Claim MadeYes (0) · No (28)
  • Warranty Claim MadeYes (1) · No (27)
  • Product Appearance As advertised (89%) · Not as advertised (11%)
  • Customer Service
    4.8 (27)
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Melanie

MelanieSouthwest, VIC

  • 4 reviews

Great service

published

Nick from the Waurn Ponds store was super helpful and honest (not at all pushy). We purchased a couch and a floor lamp and would happily go back to this store.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWaurn Ponds
See all answers

Josh review

published

Josh was fantastic to deal with. Thanks Josh for all of your help. We will definitely be recommending the Geekong store to all of our friends and family in Warrnambool.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationGeelong
See all answers
Charlotte W.

Charlotte W.Southwest, VIC

Amazing customer service and quality furniture! We are so happy with our couch purchase!

published

Such a great experience purchasing our new couch from Nick Scali Waurn ponds. Sales assistant, Josh was amazing & made the whole process so easy! It was so great having someone guide us through our first purchase for our new home with such care, not trying to push a sale just genuinely wanting us to only purchase something we would love & be 100% happy with. We even had other staff helping with measurements & making sure our chosen couch would fit our space perfectly. The whole process was easy & after much research we could see how the quality of Nick scali products was so much greater than anywhere else!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWaurn ponds, Geelong
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DKM

DKMSouthwest, VIC

Vast product range, Great Service

published

There was a huge range of products available (especially couches) & easy to get lost in all of the different types of products, but Pete (Store Manager) was able to provide excellent assistance in determining what we actually required & then focus in on the most appropriate options that suited our needs.
Pete's resilience, patience & ability to continue to smile when there was numerous changes to styles, colours & pattern matches is to be commended & he ensured we received exactly what we wanted. Thanks very much & strongly recommend this store to other prospective furniture purchasers.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWaurn Ponds, Geelong, VIC
See all answers

Excellent customer service! Thanks for helping make a once in a decade decision so much easier.

published

I feel like I’m closer to enjoying my new sofas having received great customer service and friendly advice in the decision making. Difficult decision made easy.
Thank you Wes @ NS Waurn Ponds.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWaurn Ponds
See all answers

Amazing customer service

published

Nick and Ali at the Waurn Ponds Nick Scali Furniture were very helpful, informative and most of all, were dedicated to providing the utmost in customer care. Will be returning!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Best allround retail experience ever

published

Pete - store manager and salesperson par excellence- was knowledgeable,thorough, good humoured and soooo patient. We spent 4 hours in the store and put a deposit on 2 leather recliners and then returned 2 days later to change the order to fabric and spend another few hours deciding on the colour. Pete didn’t bat an eyelid. He was the epitome of courtesy and patience - we couldn’t be happier. Thanks Pete

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationGeelong
See all answers
Richard

RichardGreater Melbourne (Inner), VIC

They leave their rubbish at your place

published

I guess Nick Scali doesn't work on repeat customers. What am I meant to do with this mountain of packaging.
I rang the store and got some belligerent guy who said "we told you so", and "we have lots of deliveries to do so can't fit the packaging in the truck" (despite having brought it here!).
The delivery guy arrived and unpacked and assembled. I thought - wow, good service. I then saw the mountain of rubbish I have to sort over the next month or two to try to fit all that into our bins.
Nick Scali - maybe not - try someone who is serious about service and recycling.
The chairs are fine; pity about the mountain of waste sitting behind them waiting for a bin collection opportunity.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationGeelong
See all answers
2 comments
Nick Scali
Customer S.Nick Scali
Richard
Richard
Jan-Geelong

Jan-Geelong

  • 2 reviews

Searching for the right size couch.

published

Ravona was very knowledgeable and helpful, knew the sizes of all the couches we looked at. We found the perfect couch amongst a huge range and it was on sale !

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWaurn Ponds
See all answers
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Fantastic service and product

published

Our couch is so comfortable and looks great. It was damaged by our naughty dogs but the staff are doing everything possible to help us get it fixed. The service when we purchased it was amazing but also the follow up care. I highly recommend Nick Scali furniture.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationGeelong
See all answers
D Tout

D ToutSouthwest, VIC

Absolutely wonderful place to shop

published

The store is well presented and has a warm feel.
The products are great.
Extremely satisfied.
This is my third product I have purchased for Nick Scali Furniture. Extremely satisfied.
Yes I did find it easy.

Return Claim MadeNo
Product Appearance As advertised
Store LocationGeelong Warn Ponds

Great customer service

published

The sales person Nick, was extremely pleasant and helpful. He was proud of what he does at work.
Will make you feel confidant with the business in his hands for promoting goods.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationWaurn Ponds
See all answers
Redpearl

Redpearl

  • 2 reviews

Great friendly service.

published

Ravona helped us out in the geelong store. She was lovely and friendly wasn't pushing at all. She made sure that we felt welcomed and she had heaps of time for us. So we are very satisfied

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

happy customer

published

The service given by Revona was exceptional not pushy informative and knowledgable. It was an easy decision to purchase my new lounge . The store was clean not cluttered and a good range to view

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWaurn Ponds
See all answers
Dion P.

Dion P.Southwest, VIC

First rate customer service.

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationGeelong
See all answers
Furniture Shops

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Seb49

Seb49Southwest, VIC

  • 2 reviews
  • 1 like

A Fantastic Experience!

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWaurn Ponds, Geelong
See all answers
Andrew C.

Andrew C.Southwest, VIC

Super helpful

published

Nick welcomed us after seeing us eyeing of our future couch. He was super friendly and knew all about the frame, springs and cushions and then showed us through the fabric and colour options. Thanks for all your help mate

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationGeelong
See all answers

Good customer service

published

The store was easy to walk around and very well set up. We were assisted by BJ who was very helpful not pushy at all. We were looking for some dining chairs for a table we already had and BJ knew exactly which chairs would suit the table. BJ made it very simple and we picked the right chairs quickly. Completing the sale was simple, great customer service - thank you BJ.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationWaurn Ponds
See all answers

Great service, quality products, my go to place!

published

Pete from this store is an absolute asset to the company. Every time I visit he greets with a smile, and goes above and beyond to assist all customers. Thanks for the brilliant service as always!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationGEELONG
See all answers
Rose and Paul Stalio

Rose and Paul StalioSouthwest, VIC

Best Store Manager Pete!

published

Pete is amazing and provided excellent service. He went above and beyond and took the time to listen to our needs fantastic service and we are very happy with Pete we would definitely be back

Customer Service
Product Quality
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationGEELONG
See all answers
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