Allan was excellent.
We intended to purchase that day in store. Allan gave us the space we needed to go through all the lounge suites. We narrowed it down to 3 and Allan gave us all the information we needed to make the final decision. Excellent service Allan.
Great Customer Service
I would like to thank Vipin from the Preston store on the great customer service I received. I had previously been in the store 2 years ago and he remembered me and was very courteous and attentive to my needs. I did purchase a leather couch from Vipin and although I have been undecided on the colour, he had given me the time for me to make my final decision. Thanks again Vipin.
Love all Nick Scali furniture !
Have now been to the nick scali furniture store in Preston multiple times and each time Alan has helped us choose the perfect pieces for our home. We now have many pieces in our home and the process is always enjoyable and easy! Always feel well taken care of from store to delivery! Will keep coming back.
Vipin is the best!!
Vipin embodies the balance of acute customer service as well as having the intuition in providing customers with space and the resources needed to make a comfortable and enjoyable purchase. We would be happy to have him helping us again, Thanks Vipin!
Good product range; helpful staff
We were interested in buying a new leather lounge suite and Nick Scali at Preston in Victoria is close to where we live. They have an extensive range of lounge suites, attractively displayed, in a large, well lit showroom. The salesman we interacted with, Oliver, was knowledgeable, helpful and friendly. We discussed our needs with him and, with his guidance, found a lounge suite that suited our needs, at a price we were comfortable with. We shopped around at several other stores prior to visiting Nick Scali at Preston and they were successful in gaining our business. Thanks, Oliver.
Sofa purchase made easy
Fantastic product range compared to competitors, great size store, easy to navigate and friendly staff. Product has not arrived yet, however service so far has been fantastic, everything thoroughly explained by Alan.
Great product knowledge and customer service from Alan. Very friendly and approachable, great personality and selling style.
Store was easy to navigate and Vipin was very helpful! Vipin answered all our questions and also gave us time to consider our purchase. Delivery was prompt and we are very happy with the new couches!
- Verified customer
Careless! Delivered incorrect product!!!!
We purchased the TARO from Nick Scali Preston show room on Sunday and we were due to have it delivered today. We actually got rid of our old couch in anticipation for the delivery. Upon delivery the identified it was actually right hand chaise not left hand we were sold in store. We did not accept the order as it is not suitable for our space.
I contacted the store manager to complain and he said basically there is nothing he can do about it as they dont have left hand chaise in the TARO. I requested they box up the floor stock left hand chais...e we were sold!!!! and deliver that and was met by refusal from the store manager. We even discussed in depth with the salesman the need for left hand chaise because our old couch was right hand and no longer suitable.... The store manager advised he can get one to me by 3rd of JAN -yes the 3rd of jan after Christmas new year. So in the mean time we will have no couch. Does this seem reasonable to you? I politely declined....the store manager didnt even offer a discount or any sort of remedy. So at the end of the day $3600 later, we have a loungeroom with no couch due to errors made by a nick scali salesman. Not to mention we paid $100 extra to get a quicker product Do not trust NICK SCALI. Salesman was careless and will do anything for a quick sale. They will offer no solution or remedy for such mistakes. I say this whilst sitting on a camp chair in front of my TV....
Customer service from Giancarlo in this store was fantastic! He answered all our questions, and was really knowledgeable. He gave us different options on extras available with our chosen lounge. Would highly recommend
Very helpful with checking on availability with numerous products
Vipin from Preston store was fantastic. He gave us very useful information on the products we were interested in and also suggested others. Delivery times and instructions very straightforward. He was very positive in the quality of the products, which was reassuring.
Satisfied and happy with service - happy with the purchase and assistance that was offered. Giancarlo was a huge help and a wealth of knowledge and was patient waiting for us to decide
Lounge purchase made easy!
Polina was great! We were initially indecisive between two styles, she was patient pointing out the benefits of each and we finally decided. Really a pleasure to deal with! Highly recommended
Giancarlo was an excellent salesman. Very polite and through.
Giancarlo was very helpfull. Informative and paid attention to detail. The store was well laid out. The range of products was good and of a high quality. We were offered refreshments.
Great service from Alan, he knew his stuff .
Great service from Alan, the store was layer out perfectly and Alan was able to point us in the right direction in getting exceptional quality and value for our dresser
Excellent in-store customer service
I ordered a Spencer sofa. My sales rep, Polina, was so friendly and helpful. She gave me plenty of honest advice, practical tips, answered all my questions and was personable and approachable. Thanks Polina!
- Verified customer
This is perfect HOME of Furniture of Home
We bought 2 three seater lounges and a large size rug.The Store Manager Vipin is energetic,helpful and friendly store manger.He is very knowledgeable person and very helpful to give us extra hand to select right furniture and colour.We definitely recommend Vipin and his store Preston Nick Scali for excellent customer service.
Perfect couch and very helpful
Vipin was very helpful in working out what I wanted, delivery, care for the couch as well as sizing and style. Excellent service and would definitely use him again! Along with this they were very helpful in assuring me delivery could be made flexible to suit settlement on the house in which the furniture was going into.
Alans service was first class
Bought the Spencer sofa with chaise and Alans service was outstanding and made the decision easier and enjoyable. We cant recommend Nick Scalli Preston enough and the customer service provided there.
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