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Nick Scali Furniture VIC, Preston

Nick Scali Furniture VIC, Preston

4.8 from 280 reviews

Reviews

(236)
(36)
(2)
(1)
(5)
  • Product Quality
    4.8 (91)
  • Return Claim MadeYes (1) · No (102)
  • Warranty Claim MadeYes (7) · No (98)
  • Product Appearance As advertised (89%) · Not as advertised (11%)
  • Customer Service
    4.8 (106)


Mr G

Mr GGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Well done Alan.

published

Allan was great, very professional and friendly provided great customer service answered all our questions very knowledgeable, nothing was to much trouble. Would recommend Nickscali furniture to all, great value.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston, Vic
See all answers

What a great experience!

published

Beautiful TV lowline and gorgeous couch. Both sold to me by Alan. The furniture is amazing and top quality. Alan was so helpful, went above and beyond to please us and answered all our questions. A lovely salesman who is clearly passionate about customer service. Thanks Alan, and to the Nick Scali team.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston, Victoria
See all answers
stokesey

stokeseyVictoria

  • 2 reviews

Vipin was so helpful

published

Store was laid out so lounges were easily viewed no one was pushy and left us to browse as we asked then when we had an idea of what we wanted Vipin was extremely helpful and knowledgeable and it was no trouble to measure and show swatches etc the sofa we chose is still being made but so far can not fault service provided .,,

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
See all answers
Amita

AmitaSydney

  • 2 reviews

5 stars for Alan

published

A very friendly and helpful staff. Excellent customer service by Alan. He is very polite and friendly.
Store has good range of quality products.Got a good deal on TV cabinet, coffee table and corner table.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Sharon

SharonGreater Melbourne (Metropolitan), VIC

Very helpful

published

Ali was very helpful but also gave us the space alone to discuss and work out what we wanted. We found the range of fabrics and colours good and can’t wait until we get our new lounges!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPreston
See all answers

Mel

Mel

  • 2 reviews

Allan

published

Allan at NS Preston was so helpful, knowledgeable and patient. Would highly recommend going and seeing him !
I didn’t have much time and he made the process very very easy

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
See all answers

Excellent sales Alan

published

Alan has been really helpful and he is very patient and polite. We've been through a lot of furniture stores but nowhere beats Nick Scali and no one else is greater than Alan. He guided us through and we finally chose our favourite couch. Really love it and highly recommended.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Ashlee

AshleeGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Perfect!

published

Excellent customer service. Thank you so much to Alan who went above and beyond! Great product. Very happy with the fabric options and being able to customise. Extremely happy with my purchase.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNick Scali Preston
See all answers
Maria

MariaGreater Melbourne (Outer), VIC

Vipin top notch service

published

Hi today we purchase 2 sofas and 2 rugs .The store was very well presented and we found Vipin to be very knowledgeable ,professional and very courteous thanking you . We will be back in for more .Carlo and Maria favata

Customer Service

The reviewer stated that an incentive was offered for this review

Mandii

MandiiGreater Melbourne (Metropolitan), VIC

  • 4 reviews

Great customer service and can't wait for our new furniture

published

Vipin provided high quality customer service at all times, he was patient with us even when we changed our mind on the couch and colour. He had substantial knowledge on all products and provided great advice when needed. We are really excited to receive our goods and the quick turn around on some of our products was a bonus, we can't wait for our couch. Keep up the good work

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Joe

JoeGreater Melbourne (Metropolitan), VIC

Great customer service

published

Alan was very helpful and knowledgeable. He made choosing the products a breeze, even suggesting what colours are suited with each product. We were happy customers. Will be back again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
See all answers

Sash

SashGreater Melbourne (Outer), VIC

Happy with my new bed, lounge, coffee table and tv unit

published

Sales assistant Vipin was of great help. He did a great job at carefully Listening to what it was that I was after-even though this took me a lot of going back and forth. I really appreciated his advice regarding colour schemes, practicality and space. He had extensive knowledge of the furniture and was happy to take his time with me and allow me to make the right choice. Thanks from all of your time.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPreston
See all answers

First Time Customer

First Time CustomerVictoria

  • 2 reviews

New chairs

published

Found Alan to be extremely friendly and exceptionally helpful and knowledgeable, we ended up changing our order after we got home which was extremely easy to do. We had been unsure at the time which size chair to go with.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPreston
See all answers

David G.

David G.Greater Melbourne (Metropolitan), VIC

Excellent customer experience

published

Polina remembered us from a prior visit to research tables and couches. She remembered the models we were considering and Polina provided input into our colour and fabric decision. She was very knowledgeable and focused on our needs.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationpreston
See all answers
Chloe Thomas

Chloe ThomasGreater Melbourne (Metropolitan), VIC

New couch and great customer service!

published

My sister recommended I go to Nick Scali, Preston to check out their couches. The range and price point was amazing and Alan sold me a couch today. He was super helpful and very knowledgeable. I can’t wait for delivery so I can watch Netflix on my new couch! Thanks so much Alan!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
See all answers

Sales Review

published

Bought a Luigi couch off Alan. He was helpful and very knowledgeable. I love my couch!!! So, I brought my sister back she bought a new couch too. Thanks Alan!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationNick Scali Preston
See all answers

Emmanuel P.

Emmanuel P.Greater Melbourne (Metropolitan), VIC

Excellent service

published

Bought the coaches at Preston store and received the delivery today. So happy with the furniture. Vel transport thanks very much for the excellent delivery service. Staffs very kind and helpful.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
See all answers

Excellent service and a lovely experience.

published

A great range of products in a nicely displayed show room.
We sought out our favorite salesman Alan.
We have worked with him 3 times now.
He is extremely friendly and helpful. He has a great product knowledge and helped us come to the right decision by working to our needs.
we were very satisfied with the high quality and range of products offered by Nick scali.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPreston
See all answers

The reviewer stated that an incentive was offered for this review


Deserve more than 5stars

published

Great value for money and good quality products, the store was laid out well and was easy to navigate, there was a great range of products on display!! Polina were extremely helpful even though the store was busy she still took a time to service my needs! Amazing customer service and knowledge of the products even she helped me with measurements!! I have purchased my dining table and recliner! I highly recommended nick scali Preston. Wonderful, knowledgeable and friendly staff specially Polina . Will definitely do another purchase in coming months.

Customer Service
Store LocationPreston Nick scali

  • Verified customer

Excellent Service

published

Vipin was polite, courteous and professional. He had great product knowledge and was able to organise delivery for in another state. He was respectful and gave me the time I needed to make decisions.
Thanks

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
See all answers

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