Reviewer Photos & Videos
Great Customer Service
Thank you Lydia Wong for making our purchase experience a pleasure. Your enthusiasm shines through and you ensured we understood everything about the transaction, from slection to delivery and installation.
Sladana was just amazing!!
Great customer service and knowledge of all the products. Definitely recommending Sladana, she was also very friendly. What i really liked about her she is that wasn’t pushy at all, and answered all our questions.
Great Service by Lydia Wong
Lydia showed us a variety of sofas to choose from
There were a number for us to choose from that we liked
The sofa was excellent
The sofa was easy to assemble
Lydia was very helpful
A big thank you to Lydia at Osborne Park who provided great service throughout the sales process. Was excellent to deal with in store and provided valuable updates up to delivery!
Very happy with my purchase, elegance and comfort combined. A big thank you to Svetlana who let me browse until I found the piece I wanted, and then was so very helpful in getting the business done. This was my first visit to any of your stores, and I certainly wasn't disappointed.
Got a great quality dinning set and couches from them. Good service and diliver and fantastic product
All good. The quality of good is good at excellent price. I am glad that I stumbled into this store. I would highly recommend this seconds store. But not seconds quality.
Very happy with the service provided by sue. She made sure that we made the right selection after numerous visits. Thanks so much for your help and patience as we have made a great decision.
Great customer service!
Really enjoyed shopping at Nick Scali perth store in scarbourgh as I dealt with Carl who wasn’t pushy but instead helpful and understanding on our needs- he helped us get a great deal!
Exceptional service at Osborne park!
We were assisted by Jackie at Osborne park on Saturday and she was fantastic! we were made to feel like we were the only people in the store (which is no mean feat on a Saturday!), nothing was too much of an effort. We carried chairs from one end of the store to the other and sat in every single different fabric of the sofas. Jackie helpfully listened to what we were trying to achieve and offered suggestions as so the best pieces and why. My favorite part was that she didn't try to push us into buying pieces we liked but couldn't afford at the ...time. I will now definitely go back when I can! Special mention also goes to Carl who was on hand to provide his views as a back up. Overall very friendly store and a great buying experience. Its just a shame we have to wait three months for our choices to arrive!
We have purchased furniture from this store a few times before and have always had exceptional service, when I walked in a few days ago I was again impressed with Carl’s service, professional and made our decision easy.
We can’t wait to receive our new couch!
Poor quality Recliner broke down 3 times in 5 months
In March 2019 we purchased an electric 3 seater Liama sofa. We paid $3300. We had to wait for 3 months for the sofa to arrive. Two weeks later both foot rests did not operate. Not happy, a week later the Scali technician replaced both motors in the footrest. Went o/s for 3 months. Then in November 2019 the right side foot rest stopped working. Very unhappy wanted our money back was our preference. The Osborne Park Nick Scali store could not help, they had to “escalate” the problem to Sydney head office. The same technician came and tipped sofa...up and separated the cord to the foot rest and it worked. Claims the factory in Malaysia can leave oil on the lead. Fair enough. But we were now becoming very dubious about the quality of the recliner. And you guessed it in Jan 2020 the right side of the recliner sofa stopped working again! Furious we complained again locally to Osborne Park Nick Scali, but out of their hands. We wanted a refund, but It had to be “escalated”again. Then a female Nick Scali representative we presume from Sydney rang. She outright refused to discuss a refund, or at least a replacement. Under Australian Consumer Law we are entitled to a refund or replacement for a major failure. Would not discuss, only wanted their technician to “inspect” the sofa again. Same technician came a week later and replaced the right side foot rest motor again! It started working again, but our confidence in the sofa was shattered. The stress with again arguing for a refund with Nick Scali was too much to think about! The recliner sofa is now in our garage and on Gumtree for sale. Be very careful buying at Nick Scali. Our experience as you can see from above was very traumatic and customer service is non existent!
Finding the perfect pieces for our new home was a breeze!
We were met by the very enthusiastic Lydia. She was patient and flexible in helping us select the perfect lounge for delivery to our new home, and was an absolute pleasure to deal with. We will be back for her help with furniture for the rest of our home!
Great Customer Service
I really like the layout of the showroom. There are so many beautiful choices yet it feels comfortable and un-cluttered. Lydia was really patient as I took a long time considering my options. Her friendly nature and good product knowledge made for a great shopping experience. I purchased what I can say is the most comfortable couch I've ever sat on and I can't wait for my delivery.
We were surprised with the quantity of electric recliners in the store and being specific with our needs Leanne was very helpful and pointed out to us the choices we could look at
Very friendly service.
Great customer service
Jackie really knew all the different couches and where they were in the massive shop! She helped mum and dad through all the choices to find the right one for our house, while my sister fell asleep!
Ash was awesome
We have just spent most of the afternoon helping my mum and dad furnish their new house. Our experience was fantastic and Ash who helped us was awesome. A potentially very difficult situation was made easy and not stressful at all. Thanks to Ash for his time, honest opinion and efficient approach.
Highly recommend Ash and the Osborne Park Team
Lydia was extremely helpful and quick with sorting out the purchase! Would happily return for her advice! Payment was easy and quick even though she was very busy helping multiple people!
Sales professional (Lydia) was fantastic. Knowledgeable, reassuring and great taste! Patient as we vasilated in our decision making and had loads of great ideas and suggestions. Very happy with purchase
Best sales lady ever
Lydia is the best! Fun and intuitive, she managed to get my design and colours right and even encouraged me to go a bit wild with the Judo chair! Love it! Now just have to wait for delivery. Thanks Osborne Park team!
Sue, Osborne Park rooms, was awesome; her interior design knowledge proved very helpful. You're a keeper! Living room, bedroom, lounge room furniture chosen quickly (paperwork took the longest).
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