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Nick Scali Furniture

Reviews

4.5

9,634 reviews
5
(7,436)
4
(1,022)
3
(149)
2
(172)
1
(855)
  • Product Quality
    4.5 (2,467)
  • Return Claim MadeYes (191) · No (2,723)
  • Warranty Claim MadeYes (545) · No (2,358)
  • Product Appearance As advertised (79%) · Not as advertised (21%)
  • Shipping
    4.4 (9)
  • Customer Service
    4.7 (2,174)
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Reviewer Photos & Videos

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Lounge repair service by Arthur

published

Arthur was very polite and professional. He replaced our lounge part very quickly. He arrived promptly and gave a heads up before he arrived which I appreciated. Thank you Arthur.

Delivery Service

published

Dom, Michael and Chris: awesome guys, rang prior, set everything up great and very polite to speak with. Really happy with the service and so happy to have our couch!

Chris

ChrisSydney, NSW

Phil and Jim's delivery service

published

Phil and Jim provided an excellent delivery service, prompt, polite and careful with both our purchase and our house.
They were friendly and I would happily have them deliver goods to us in the future

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Fast and professional

published

Frank was very professional, did the job with great efficiency and everyone was happy. I appreciate the at-home service and the high quality outcome was second to none. Thank you!

Vel Transport

published

Vel and Krishna are awesome gentleman. They did our lounge smoothly without any hassle.There customer service is beyond expectations. They are professional and very friendly and also very neat .We are so thankful to both of them.

Sophia

Sophia

  • 3 reviews

Amazing customer service from Vipin!

published

Vipin from the Nick Scali Preston store provided us with fantastic customer service! Vipin was so helpful, he recommended a range of sofas and described their differences, he answered all our questions and was very friendly. Vipin was not a pushy sales man which was great because we were able to take our time to find the perfect sofa for us. We ended up purchasing the Emery sofa and we are so happy with our purchase! The Nick Scali Preston store was also beautifully arranged and it was a great experience shopping from Nick Scali!

Fantastic Service from Arthur

published

Arthur did an amazing job in remedying a small issue with our new Lounge he was polite, gave me confidence he could resolve the issue and worked quickly and efficiently to fix the problem

Service and repair

published

Very Happy with George, done a really good job and very polite and helpful, thank you. Nice to see there are nice trades people Who are willing to give you that little bit extra help

Vel Transport

published

Vel did an excellent job in assembled my heavy table.It was very challenging due to my driveway not ready.But without a complained vel and Krishna assembled my talling dinning table.They were very good with great customer service.

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Easy and seamless delivery

published

Store is well laid out, prices clearly marked, delivery drivers friendly and efficient, the guys bought the heavy furniture into my apartment with ease, very happy with Nick Scali will buy again

Prisma

PrismaGreater Melbourne (Outer), VIC

Vel Transport

published

Vel and Krishna did an excellent job.They called us prior of coming to our house.They assembled our furniture and were reallt friendly. They did it very quickly in a professional manner.Thanks a lot to both of them !

Good experience

published

Service tech was good, communicated well and got the job done quickly. Great service and was happy to resolve the issue for us. The whole evperience has been good. End

Very professional

published

Feras and Morie from R& Layth Pty where very professional and I would recommend them. They worked quickly, were very careful with their access to our home and they checked everything over.

Alex

AlexSydney

Good delivery service by Nick Scali

published

Jim and Phil delivery service from Nick Scali was great during the sofa placement this morning, friendly and quick, and protective of my floor.
very happy with their service. well done Nick Scali for look after after sales.

Frank Martelli

published

Great services and repair job of my lounge. Was on time and called ahead. Very professional. Went through detail of repairs and explained when we can sit on the lounge again.

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Graham Cox

Graham CoxSydney Surrounds, NSW

The 2 gentlemen that delivered were a credit to your business

published

Very Easy to get around store
Plenty to choose
Very satisfies
The gentlemen that delivered the furniture also assembled it and took the rubbish out our bin. Could not have asked for more

Tim

TimSydney, NSW

Frank Martello

published

Frank came out to fix our Cooper dining table that had a couple of chips. After giving it a good clean to identify all the issues he made it look like new! Thanks heaps!

Lounge repair

published

Leo was fantastic. He quickly repaired our lounge and was very polite and on time. As the lounge was under warranty we had no hassles getting this done. Thank you

Sales Support by Chad for Sofa Purchase

published

We spent a couple of hours in the store over 2 separate visits. The store was was well laid out with an excellent range of furniture and soft furnishings which made it easy for us to find what interested.

On the second visit Chad helped us make a final purchase decision on a lounge - he was friendly and helpful without being pushy and had an excellent product knowledge. Chad gave us great service and if we are in the market for furniture in future we will have Nick Scali on our list of options and would be happy have Chad help us through the purchase process -

VERY POOR SERVICE

published

Very unprofessional in assembling the products.
Missing bolts for one item, and 2 table tops fitted loosely.
Dining table has a crack in the concrete top.
Will have to arrange for repair or replacement now!

1 comment
Nick Scali
Customer S.Nick Scali
Page 4 of 482
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Questions & Answers

Mike Powell

Mike Powellasked

Nick Scali Furniture

How do I disamble a nick scalli lounge? Mike.

No answers
terry c.

terry c.asked

VIC, Frankston

Opening hours at Frankston store all week

1 answer
Nick Scali
Customer S.Nick Scali

Hi Terry,

Our showrooms are open daily from 10AM to 5PM due to limited trading hours.

You can check for more information here: https://www.nickscali.com.au/showroom_opening_hours

Mirza A.

Mirza A.asked

Nick Scali Furniture

Hi there .Who can I contact to fix my 2 and a half seater ? It is torn and has a nail poking out. Thank you

1 answer
Nick Scali
Customer S.Nick Scali

Hi Mirza,

Thank you for reaching out!

Please send us an email via feedback@nickscali.com.au with your order details so we can have our service team look into and assist you further with your concerns.

I hope to hear from you soon.

Sincerely,

Hayden
Nick Scali Customer Care

Get an answer from our members and Nick Scali representatives

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