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Stains very easily
Less than 2 weeks of use, table has already stained despite us wiping it straight away. Given the amount of bad reviews here, unsure now how to deal with our problem. Stains seem impossible to remove and I don't want to hire a polisher regularly. This seems quite impractical.
Purchased in August 2021.
Stains and chips VERY easily
I bought this table over a year ago, I sealed it the next day. In the first week it stained from a drop of salad dressing which I wiped off right away. I called customer service to be told that maybe I need to clean my table more often...?
Since then more and more stains have appeared from pretty much anything that spills, even water.
Given that it’s sole purpose is to eat/drink on as I have both the dining and coffee table this really isn’t good enough. They are very expensive tables to be of such poor quality.
The legs also chip easily fro...m vacuuming, even from the most gently touch and the most used area has also several worn down and changed colour. Customer service were very uninterested and extremely unhelpful so please be aware if you purchase this table it WILL stain and chip no matter how careful and diligent you are with cleaning and sealing it. *** UPDATE: After I wrote this review Nick Scali asked me to contact them to see if they could resolve the issue and once again they told me they can’t do anything about it. Please see email screenshot below.
Purchased in November 2019 for $1,200.00.
Beware: Colour of table did not match website or store display - table received was a completely different colour
The round Levanzo table we received was brown in colour, and not grey as was on display in the store or shown on the website. I have attached photos of the table in store and the table we received. As you can see, the colour is completely different.
When I first contacted Nick Scali customer service about this, one of the representatives argued with me that the table was grey in the pictures that the delivery driver had taken. When I then asked to take it higher to upper management, she told me not to bother as Nick Scali was not going to chan...ge their mind. I found her rude and unhelpful. I pursued with escalating the matter and the response was that they could not offer a replacement as there was nothing wrong with the table, and that there was a label on the table that said each piece would be unique in colour and texture. I would have assumed that this meant variations in the grey colour; not a completely different colour altogether. There was no information of the possible other colours that the table might potentially be; had I known that it may have been brown, I would not have bought the table. The staff member who sold me this table did not warn me of this. As this is a piece of furniture, the colour is an important factor in my choice whether or not to purchase it. There needs to be more information as to the different colours that a customer may receive if they buy the table, in order to make an informed decision. When I told customer service that I may take this to the ACCC, they offered a $100 voucher. I won't be using it as I will not shop with Nick Scali again. I bought the table for $950 and the protective sealer for $50 (total $1000 for the table + $120 delivery) . We have had to spend more money on paint in order to paint it grey again. I would not recommend purchasing this very expensive table as it is not guaranteed you will receive the grey table as displayed in store and on the website.
Purchased in November 2020 at Nick Scali Furniture for $950.00.
Mark’s are impossible to avoid or remove
Regretful purchase for sure
Doesn’t seem any point in complaining
This is 1 week of use
I hate to think what it will look like in a month!!
Purchased in January 2021 at Nick Scali Furniture for $1,200.00.
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Pointless dining table
I agree with the other review on this table. Even though I was told the table was in stock, I kept getting my order delivery delayed due to strikes on the dock. After my 4th delay, I wrote a lengthy email expressing my frustration, then magically my table was delivered the next week. We received the table with some black marks on the surface. I tried to wipe away with no luck. After a week I noticed more blacks marks even though I was super careful with food and drinks.. always used placemats and coasters. I could not remove the black marks at ...all. I called the Nick Scali customer service and was basically told this is a common issue with the product as the table is concrete, pretty much anything that touches the surface will stain black!! Sometimes it just doesnt matter how quickly you get to it, the concrete will just absorb it immediately. The customer service representative then told me I had to use a dining table cover to stop it from happening. Why did I spend all this money on a table I have to cover everytime I use it? I was then told that even their concrete 'protection' spray wouldnt help that much, only a little bit. The call ended with a 'it is what it is' as if I was meant to know that concrete did this and this is how the table would look. Between the hassles of the delivery, the disappointing product and the lack of customer assistance, I am very reluctant to buy from nick Scali again.
Purchased in September 2020 at Nick Scali Furniture for $990.00.
Levanzo Dining Table
I will not recommend buying this Levanzo Table. Not worth your money. Service was really poor. After you bought it, Nickscali has no HELP to offer. Even if we bought the protective sealer as marketed by their sales, it didn’t protect the table at all from any food spillage, so what’s the use of the table?for display only?Our table had a black spot when food got spilled on it and when we were trying to remove it using the sealer, it created more damage to the table hence the white stain. Yes, we thought the sealer could help as well but it creat...ed more damage. It was a wrong move from us. And the customer service I have talked to was really not helping, she was telling that it wasn’t cover by their care cover and was suggesting a french polisher, outside company. Which when I was trying to look online and tried calling, no french polisher company could do it. The lady customer service was not patient enough to deal with a disappointed customer. We were argumenting already. I told her I’m going to report it to ACCC and then she was asking me to where would I send my report, as if provoking me. I had to calm down at the end as our discussion was going nowhere. Bad customer service,really!And I have read lots of reviews online that Nick Scali have been receiving complains about this table years back,some in 2015 and 2016 and they’re still not removing it from their shelves because apparently it is the most bought table. Profit,of course! They could have done something for it like coming out a solution to lessen the stain incident. The protective sealer could have just placed on before selling it but no you have to buy and apply it for yourself. The levanzo table is really nice and the design is sleek but the concrete looking table is very fragile, can easily be stained. Not worth your money. They couldn’t do anything about it. I will not recommend it. Very disappointing! Just a waste of money to think it was just delivered to us last March 17,2020,purchased September 2019. I called and reported it to them after a week. (There was a delay in the delivery because of the delay in the house build hence the delay in delivery date) So yes, after that, they have no help at all. They didn’t try to offer any help. I am really really disappointed.
Purchased at Nick Scali Furniture WA, Jandakot for $1,190.00.
Questions & Answers
How do I care for my table. It marks so easily and these marks seem impossible to remove.
You can't remove the marks. Nick Scali told me I would have to regularly hire a French polisher to remove the marks. Ultimately I had to buy a concrete sealant from Bunnings ($30), put on several coats and leave to set for seven days before using. It was a long process but now it doesn't mark. I might have to seal again each year just to be sure.
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