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Nine West
1.9 from 63 reviews · View Statistics

Reviews

1.9

63 reviews
5
(8)
4
(3)
3
(1)
2
(12)
1
(39)
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Rachell Rea

Rachell ReaQueensland

Very poor first experience with their online shopping

published

Great website, was very keen to receive my goods, but still no goods, phone line not taking calls and no one answering my emails.
Next will have to go to Afterpay to cancel payments

Shipping
Return Claim MadeNo
Nadia

NadiaGreater Melbourne (Inner), VIC

Gorgeous shoes, comfortable fit, just received them in 2 days, thank you very much Ninewest team , Nadia ;)

published

Easy to navigate
Easy to find the style and size
Friendly team
Fabulous look
Comfortable fit
What else I could ask for
So excited, placed my order late afternoon on Tuesday (10pm) and received it on Friday ,
Thanx Nadia xo

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
Winniemay

Winniemay

  • 2 reviews
  • 2 likes

Nine West Refund policy is appalling

published

The colour of the sandals that I purchased clashed with my dress so I asked for a refund but because I bought the shoe when there was a 20% discount promotion I was denied a refund. Very poor policy Nine West! I will never shop with you again as change of mind is not allowed. I will continue shopping with reputable companies with reasonable return/refund policies and yours is not one of those. Very disappointing Nine West.....

Product Quality
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Lisa

Lisa

  • 2 reviews

Dangerous stick-on (NOT so) anti slippery sole

published

Store assistant suggested that i should get a pair of stick-on anti slip sole for my new flats, so I did. The sole has lost its grip in one week, and my new flats become VERY slippery. I couldn't walk on carpets without slide a little. The return/repair process for it was a nightmare, had to put up with rude store manager at Met Centre Sydney. I will think twice before buying anything from them in the future

Customer Service
Product Quality
Michelle H.

Michelle H.Greater Melbourne (Metropolitan), VIC

Poor online experience

published

Poor sizing and have to except a gift card on returning them. I won’t be buying from their online store again. I will still to the online sellers I know and have a good return policy.

Shipping
Return Claim MadeYes
Sizing Very small
Product Appearance As advertised
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Mel

MelGreater Melbourne (Outer), VIC

Terrible costume service

published

I’ve been forced to have a freaking gift card instead of full refund. Because I’ve been given wrong information. Hate them and never back again. Terrible terrible terrible costume service

Customer Service
Product Quality
Return Claim MadeYes

Used to be fantastic now quality is terrible

published

I have been a Nine West fan for years and my favorite go to work pump Martina I have brought numerous times. Unfortunately the last pair will be my last, not only has the price gone up considerably but the quality has gone down considerably. Now my latest Martina pumps have only lasted 4 months, and the lining is terrible very sweaty smelly feet, much worse than previous! Such a shame as I love the style but will be looking elsewhere going forward.

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Nine West store in DFO South Dwarf Melbourne

published

I visited the Nine West store in DFO South Dwarf Melbourne on the weekend. The glass door was shut exactly 10 min before store closing time. Customers were served inside. I knocked at the door and the store 'assistant' told me they were closed. I prompted her that there are still 10 min before closing tme. I urged that I desperately needed shoes and I was definitely buying, but she turned her back at me and would not respond to my further few knocks at the door.
Their loss. I rushed to Sandlers where I spent $700 on 2 pairs of boots and I was out the door in 5 min. I don't think I will return to your store again and I will certainly be very vocal about my experience. Customers need to know what treatment they may face.

Customer Service
Return Claim MadeNo

Complete disintegration of the inside of my beautiful leather boots!!!!!

published

My beautiful leather boots hardly ever worn due to living in NTH QLD are perfect showing absolutely no sign of wear BUT the inside of the boot has been lined with some hideous inferior product which has completely disintegrated! They cannot be worn the substance is sticky pale brown and sticks to everything, feet, shower, carpet. I’m devastated. My 35 yr old RM Williams riding boots are still in perfect condition!!!

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Store LocationSouth Yarra Melbourne
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Great designs, poor quality

published

I love the look of my patent leather pumps but daily wear has caused them to deteriorate way too quickly. The synthetic inner now makes wearing them unpleasant. I won’t be repurchasing unless the quality improves.

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
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Huge decline in design standards - buyers be warned!

published
Customer Service
Product Quality
Adra

Adra

  • 2 reviews
  • 1 like

WORST customer service at Birkinhead store

published

Earlier during the day I called the Birkinhead store and asked them to reserve this specific shoes for me and when I reached at the store later in the evening, there were 2 girls talking at the counter - approached them and told them that I had a reservation that was being put under my name. And all of sudden, this one girl started making annoyed face, to me while i was talking and the other one was being so fake in entertaining my simple request. I wanted to get the shoes, but as I was upset with their customer services, decided to drop the shoes and walked away afterwards. Dont come to this store! Absolutely terrible customer service.

Product Quality
Sizing Slightly large
Product Appearance As advertised
Maria M.

Maria M.Perth, WA

Worse customer service ever!

published

Shoes was size smaller than normal, I've sent them back for size exchange, which occurred $16 postage for me. They didn't have them in stoke in warehouse and refunded me, but not the postage fee! Never again....

Shipping
Return Claim MadeYes
Sizing Very small
Product Appearance As advertised
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Brigetta

Brigetta

  • 3 reviews

TERRIBLE Services

published

Did a purchase online. Drove 30km to return. Person in shop says just leave the shoes. I asked if she needed my receipt and if I could have proof I have dropped them. She says no. Then store manager calls next day saying she needs receipt. Also accuses me of lying. I will never shop here again. Not worth this attitude.

Product Quality
Return Claim MadeYes
Sizing Very large
Jacquie

JacquieSydney, NSW

  • 3 reviews
  • 2 likes

Terrible customer service and loosing sales

published

I went to Birkenhead store today and had three shoes to try on, when asked a customer service assistant to help she said to wait, while menawhile there was three assistants helping one person. How rude, left the shoes and walked out. Lost my sales and won’t be back!

Customer Service
Product Quality
Return Claim MadeNo
Product Appearance As advertised
Store LocationNine West Birkenhead Point
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The reviewer stated that an incentive was offered for this review

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Sydney

SydneySydney Surrounds, NSW

Poor quality shoes

published

I purchased $150 sandals from Nine West. I wore them for about 5 hours at a wedding and the material has eroded from the heels. Contacted customer service via email and they were completely unhelpful and advised they wouldn't offer a replacement. I will never purchase nine west shoes again

Product Quality
Return Claim MadeNo
Product Appearance Not as advertised
Lana

LanaSydney, NSW

  • 4 reviews
  • 17 likes

Bad Customer Service! Low quality shoes

published
Product Quality
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised
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junglejayne

junglejayne

  • 3 reviews

Bought Some cute flats from Myers, didn’t last a day

published

On Friday I bought some ‘Variable’ flat sandles in light pink from Myers. They were cute & sparkling and the sales assistant said they were leather too! But now looking at their website they are made of material. Lesson:never trust the sales assistant. So today-Monday I wore them for the first time to work and the bottom of the left shoe came unglued and flapping around. Of course I never kept the receipt and after checking out their returns online it said you need a receipt so I ended up going to my cobbler and he glued it on for $12. Fingers crossed the right shoe doesn’t do the same. Just thought it so weird that a good brand like Ninewest couldn’t last 3 hours. Hopefully it’s a one off.

CUTiger92

CUTiger92Greenville

I will never purchase from Nine West again

published
Michelle

MichelleMelbourne

Dodgy

published

I buy all my winter boots from NW, but not anymore. Went to buy my latest pair and they wouldn’t honour a gift card as it had expired. I understand that it is their prerogative to do so (yes, it had expired), but in my opinion 12 months is not a long enough period for a gift card.
I have also had trouble with a couple of pairs of boots coming away at the sole. Their quality is just not what it used to be. I can get higher quality boots at a cheaper price point, and without the unreasonable conditions of gift cards.
Really disappointed Nine West!

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Questions & Answers

helen.cassidysunners

helen.cassidysunnersasked

Nine West

I usually wear a size 8 and have found the shoe style I want in the USA. Does anyone know whether I should order the 8 or a 9? My bootmaker said that if I am buying from there USA buy a size larger. Has anyone bought shoes from the USA and how did you go size wise?

Cheers

1 answer

Repeat above, otherwise I will think that all of this is bogas

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