Ninja Shark

Ninja Shark

 Verified🏆 2024 Award
Ninja Shark
4.8

624 reviews

PositivevsNegative
94% · 58831 · 5%

Reviews

624 reviews
Eunice
EuniceGreater Melbourne (Metropolitan), VIC
 

Very Good service

Since the mask does not fit my face and I needed to return it. Colleen has provided very speedy refund. I would buy again from Ninja Shark next time. Show details
Beth
BethMid North Coast, NSW
  Fair Incentive

Amazing products Amazing Aussie customer service

My parents bought the full face mask for my daughter and it’s fantastic! Of course my partner and I immediately had to get some of our own! Unfortunately I’m silly and got too excited and purchased the wrong masks. Luckily for me the guys at ninja shark are super awesome and understanding and are willing to help me out with swapping for the correct masks.
I cannot tell you how happy I was with the service I received on a SUNDAY MORNING!
AMAZING PRODUCTS AND AMAZING TEAM!
Mena
MenaPerth, WA4 posts
 

Excellent customer service

The first one I ordered was too big around the temples (despite measuring). They offered a refund or for me to try a different type mask that was slimmer in the face. I tried the different one and that worked well. They refunded the price difference, paid for all postage and were super responsive to email the whole way through.
Annecia
AnneciaSydney Surrounds, NSW3 posts
 

11/10 service

Colleen was so helpful and nothing was too much trouble, she solved my problem with ease. Thanks Colleen and ninja shark Show details
Anonymous
AnonymousTasmania2 posts
 

Excellent customer service

I have been really impressed with the customer service provided by Ninja Shark. I made a mistake with my order and they were so quick to fix it. Nothing was too much trouble, despite it being my fault. Their communication was excellent. We haven’t tried the products yet as they’re Christmas gifts, but they look to be great quality and are exactly as I expected. Looking forward to trying them out. Show details
Bargk
BargkPerth, WA5 posts
 

Snorkeling at the next level

Have just received my new full-face mask and snorkeling has just gone to the next level. Great vison, easy to breathe and no fogging - all I could ask for!!
Thanks to Ninja for an excellent product. Show details
tweeksta
tweeksta
 

Best customer service and product ever!!

Best customer service ever!!! They reply pretty much straight away to the emails I sent. The ninja shark Electra is the best snorkel ever!! Show details
Product Quality
Shipping
Kerrie
KerrieSydney, NSW
 

Very helpful

I needed the order quickly and so arranged to collect - very helpful and efficient. Show details
Filomena M.
Filomena M.Sydney, NSW
  Fair Incentive

Great masks and great service

Amazing service and great product. Had issue with order however online team we very responsive. Great service
Nicky
Nicky
 

In love after the first try!

Purchased an adults and kids package in the black Friday sales. Only got around to opening them up yesterday. Tested all of it out in the home swimming pool. So easy and so much fun! We haven't used them in the ocean yet but I'm really impressed and feel they will be useful in many situations. Very happy :) Show details
Amy
Amy2 posts
  Fair Incentive

Amazing masks and fins!

I recently purchased ninja shark for the whole family. This is the best mask out there for kids, easy for them to breathe. My husband and I got the equalizer masks, the soft part to be able to pinch your nose is absolutely genius. The fins are also great quality and very comfortable. I cannot wait to take our ninja shark masks out for many family snorkelling holidays to come. Couldn’t recommend more.
Terryn smith
Terryn smith
  Fair Incentive

Amazing product and even better customer service

Thrilled with the product, my daughter can now come snorkelling with us with no problems. Highly recommend. Show details
Amy
AmyIllawarra, NSW
 

Quality snorkels for the whole family!

Our whole family used Ninja Shark snorkels in Fiji and there was something for everyone! Full face snorkels were fantastic, no fogging, minimal water entry and easy to use. The kids and grandma loved them and wouldn’t have had such a wonderful experience without them. Great company, fast shipping, superb service! Highly recommend! Show details
Norm Hill
Norm HillSydney Surrounds, NSW7 posts
 

Great product and god service

I ordered the wrong mask, but Colleen was quick to act to change the mask to the correct one. Lovely lady! Show details
Christine
Christine
  Fair Incentive

Excited to try it out!

Planning to take my kit to the Philippines soon and really excited to actually have good gear that fits me and works well! And it's PINK!
Excellent customer service too - I was right on the cusp between sizes but the small just felt a bit too small so John was all too happy to swap it over to the large for me. Great communication all the way.
Love that the kit included the fins/dry bag/phone case etc too so now I'm all set. Holidays come at me!
Inez
Inez
 

Fantastic product and exceptional service

Recommend this product and can’t say enough about the followup service from Coleen, after a slight issue with the order. Trustworthy company. Show details
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Malz
Malz
  Fair Incentive

Customer Service as it should be!

So happy with service and communication, very happy with purchase. Show details
Ian
Ian2 posts
 

Wow, what an awesome company. The products are exceptional and the support team even better

I bought 2 masks and they are both fantastic. Just as advertised. 1 mask had a slight problem so I contacted Colleen in the support team. Well, the happy and prompt understanding and support I received was Exceptional. Just goes to show how a small Australian company can provide far better service than anyone from overseas. Thanks so much guys and wishing you a very happy and safe Christmas. Show details
Amy
Amy2 posts
  Fair Incentive

Great product and even better customer service

Fantastic products and exceptional customer service, love our masks highly recommend! Show details
Stegbar Wardrobes
Stegbar WardrobesIllawarra, NSW3 posts
  Fair Incentive

Kids love their masks and flippers

Fantastic communication and customer service from the team at Ninja Shark Show details
Paul
Paul
 

My experience was not good

When I brought my ninja shark sit was happy Charge it up, you could literally hear the motor blowing air into your mask. Used it twice and the motor stop working but now have given me a refund thanks
Product Quality
Shipping
MrGrumpy
MrGrumpy4 posts
 

Order Expedited

Thanks Colleen for your support in expediting the delivery and dispatching today. Your service was very much appreciated. Thanks.
David H.
David H.
 

Great Masks - Great customer service

The masks look great - we wanted to change our order a couple of times, and John from the customer service team sorted us out straight away! As soon as we finalised our order - it was delivered THE NEXT MORNING! We couldn't believe how fast it came. Thanks Ninja Shark!
Ann N.
Ann N.
 

This a perfect gift to give

I was absolutely thrilled with my purchase and it arrived on time and exactly what they were selling. A Hugh thank you guys Show details
Em W
Em WGreater Melbourne (Inner), VIC
  Fair Incentive

Fabulous Product

Not only a Fabulous product but Amazing customer service as well. I can not wait for my Children to open these on Christmas Morning. Thanks Again. Show details
apbal19
apbal19West Arnhem, NT2 posts
 

I love this mask

I was one of the (un)lucky winners in the recent Unlucky giveaway (Nov 2023) and I was so stoked to receive my mask in the mail- Colleen was a delight to deal with and organised postage so quickly for my prize. Hubby loves the mask and we are excited to test it out on our South Pacific cruise in the coming months- much more exciting than the pool tests we’ve done at home. Show details
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Libby
LibbyPerth, WA2 posts
 

Customer service was exceptional

Our snorkle stopped charging and once I reached customer service, their response was excellent. They are sending out a replacement and I am very impressed. Show details ·  2
Product Quality
Shipping
Zachary Knight
Zachary Knight
  Fair Incentive

Great service

Received items quick and quick easy exchange of wrong items
kylie1983
kylie1983Greater Melbourne (Outer), VIC15 posts
  Fair Incentive

Fantastic product and service

Fast shipping , great service and fantastic product. Nothing was hard about this transaction at all . will definitely be back Show details
T. Chave
T. Chave
 

Great set for the beach

Received my order in a timely manner and the customer service was very friendly and quick. Show details
Nicki
Nicki
 
Casey
Casey
 

OMG! Amazing

Amazing is the only words I have to describe this company. My kids use their cousins snorkel while we were camping and absolutely loved them. Unfortunately I missed out on the black black Friday sales but I have communication with the amazing team on Facebook. I was able to secure to snort from my kids sale, price of buy one get one free and a little extra, which I was unexpecting. Absolutely amazing and I honestly have no words to write how happy I am right now .
Kerry
KerryDarling Downs, QLD
  Verified

Very easy to deal with

Quick response to queries. Fast solution to any problems. Would recommend. Show details
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Wal
WalIllawarra, NSW2 posts
  Fair Incentive

Great present for my girls

Excellent product. Great customer service. Always in contact to make sure everything went smoothly. Show details
Lorretta F.
Lorretta F.
  Fair Incentive

Wonderful product…

Great product, have tried it in the lounge now into water… Show details
Brian Morris
Brian MorrisSouth West, WA2 posts
 

Quality product, real customer service

When I stuffed up my address and had to flick an email to sort it out the guy who runs the show returns my email!
Not a generic hi we received your email bla bla bla but a genuine hi Brian we can sort that out for you what's the correct address. Real people with a brilliant product I'll be a repeat customer. Show details
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Catb
CatbRichmond-Tweed, NSW2 posts
 

Amazing service

Ailyn was amazing and helpful. Getting back to me over the weekend and insuring the right sizes were ordered and colours. Very appreciative of the wonderful customer service. Making Christmas shopping a little less stressful. Thank you
Charlie L.
Charlie L.
  Fair Incentive

Amazing Customer Service

Had a small defect from the delivery package. But when i emailed them, there was a very quick response and they very kindly solved the issue for me!
Amazing customer service!
Couldnt have been any more responsive or better in handling the situation.
Very thankful. Show details
Product Quality
Shipping
Be P.
Be P.Sydney, NSW
  Verified

Fantastic product, world-class service & support

I have the Ninja Electra Mask, Fins and Bag package. I could not be happier with these products and with the outstanding sales, service and support this company provided.

The Electra mask has transformed my snorkelling experience: no fogging, no funky air, no leaks, and very comfortable. Excellent fins and bag too. No need to borrow any resort's manky old gear now!

There was initially a minor issue with the mask that the company helped me with very quickly and diligently - I was overseas and they responded over a weekend!

The Electra mask is proving to be a very worthwhile investment. Kinda wish I had two heads so I could buy another one. Show details

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Anna Styles
Anna StylesMid North Coast, NSW
  Fair Incentive Verified

Amazing! So happy

Fantastic help and interaction. Fast and problem solving. Helpful pleasant Show details
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