Reviewer Photos & Videos
Very poor customer service
Their cars are ok, but their customer service is appalling. This started when I was buying the car and they continually tried to upsell to me and push upgrades and continues to this day. I recently had to update my banking details with them (changing banks) and they were impossible to call and didn't respond to emails for weeks. Because I had closed bank accounts this meant I was hit with fees. I raised a complaint with their complaints department who merely acknowledged the issue but didn't seek to apologize or rectify the issue.
Amazing customer service!
Nissan Brighton offered a great customer service and made the whole experience of buying a new car very enjoyable! They were helpful and very easy to deal with, Jimmy who looked after us was extremely professional and made the whole process clear and stress free. If you are looking to buy a Nissan definitely get it from these guys!
Stay away from Nissan at Dandenong
The worst customer service i have ever seen. Very poor management from top to bottom. I had issues about purchasing my brand new car. I was promised a lower interest rate by sales staff but later on they came up with higher rate. Spoke to branch manager who basically said “withdraw the current and you will lose your deposit”. If you want to have a smooth purchase for your car, enter Nissan Dandenong at your risk.
- Verified customer
Ringwood Nissan , can’t go past great service
I purchased a 2020 Nissan patrol and was that happy with Ringwood’s Nissan’s service I ordered a second one. Highly recommend Ringwood Nissan if you are in the market for a new car, you’ve got to love a patrol
Not happy with Nissan patrol y62
As a Nissan patrol lover from way back why didn't we get the new interior that the overseas model got Australian patrol lovers sick of second best come on Nissan this is not good enough for Australia consumers of the patrol
love my car but don't respond well to liars
Took the car in for warranty service at 30000 km, everything OK except tyres.
Tyres had heaps of tread on them so called into a couple of tyre places who all said no problem. Nissan refused to do a front end alignment unless I bought tyres
car now due for 50000 km service and still has the same tyres! Why they lie i am not sure, but they lost a customer by trying to rip me off.
Worst customer experience, I would never buy a Nissan car from these dealers
I bought a Nissan Qashqai from one of the Nissan Franchise 'Sydney Motor Group' that used to be located in Alexandria, Sydney. In the first year of the car while under warranty, I reported clicking sounds coming from the driver seat while doing moderate to sharp turns. Each time I book for service I would ask them to fix that. They initially would say that the will look into it, but would never fix citing they need some approvals from Nissan Australia. When they closed off when the car was due for 3rd servicing, I booked servicing with the Sydn...ey City Nissan and asked to fix the issue but the same result emerged. As a result, my car is now 4 years old and still have the problem unfixed. Yesterday, I had a flat tyre on the side of the road near my house. I wanted to change the reserve tyre by myself and go to the local tyre shop to fix the flat tyre (I had forgotten to renew my roadside assistance). When I took out the wrench and jack that was originally provided with the car, I realized that the wrench head will not fit the wheel bolts. They had provided me the wrong emergency tools. I called the dealer, the regular Nissan Servicing provider, the Nissan customer care, but I found all of them rude and unapologetic to the inconvenience caused by their fault and they will not provide any assistance. I am boycotting Nissan dealers and Nissan cars. You can do the same to stay out of trouble.
From the dealership to the customer service on line Nissan doesn't even deserve a 1 star.
GPS issue with mapping and Nissan absolutely ignore it.
Spoken to the dealer, lodge a formal complaint still waiting on a reply.
This is my first Nissan and it will be the last ever.
Nissan Brookvale - Spiro and Chris - Very Disappointing service during car purchase
I recently bought a car from Nissan Brookvale. The whole experience has left me really unhappy with the service received..... To sum it up in a one-word would be deceitful.
The main things occurred:
1. In a rush to get a sale they agreed to a trade-in, sight unseen for the trade-in vehicle, only to renigg on the trade-in price during new vehicle collection and asking me to pay more money.
2. I was told there would be no on-roads only for them to sneakily inform me during collection that my car which had 10kms on it was a used car and would need me to transfer the ownership at the RMS ( not them..... strange ) require a large stamp duty fee.
I'd thoroughly discourage people from purchasing here.
Worst car ever, purchased Parry NQ Townsville
We purchased a brand new Nissan Xtrail Ti in March 2019. Since we have had this vehicle the problems of which we have had range from, scratches on vehicle upon pick up, badge not fitted, Bluetooth not connecting, USB port not connecting, radio randomly turning off, gps out of date, drivers seat loose and rattling (this took numerous visits to fix), automatic braking would occur when entering shopping centres which was frightening, this was eventually fixed on a recall, but in the meantime staff said “just go really slow when entering it’s a kno...wn problem”. Battery when serviced at a different mechanics advise battery was of poor charge. Today is a new issue, we now have a sensor issue that needs to be replaced, this controls the automatic braking system (which was meant to be fixed last time they had it). Additionally to these issues I have encountered the most patronising and non empathetic staff. The dealer principal of whom I have requested a call back from several times simply ignores any messages. We are absolutely disappointed and most disgusted on the lack of care they have towards customers who clearly have a lemon car. I would most certainly not purchase a car through this company ever again, once it leaves the lot, you are on your own to battle it out with any issues you have.
Terrible pack of Liars
I purchased a new car September 2019, was in a promotional deal to get $2k cards, 3 yr free servicing and 5 yr warranty
Received credit cards and 5yr warranty and first service I was told my car was exempt from this promotion and I don’t receive the free service
Eddie Tomlin was the salesperson I dealt with and continue to try and deal with but he is now stating I was not entitled to free servicing even though it was in the promotion
He even sent a text saying he is old and forgets things
He just lies
Avoid at all cost
I went to a Nissan Dealer to buy a 2015 brand new x-trail on a 1% percent finance only to be charged with 4% percent instead. After applying for the history of my credit file I noticed there was an application by Nissan Dealer for nearly $50,000.00. And to top it all off there's no cooling off period. Come on this is broad daylight thief.
Waverley Nissan - Terrible Experience
Terrible experience! beside their excessively high price, the staff is not friendly, rude and impolite. They basically don't want to work. They refused to check a fuel consumption issue in a very impolite manner.
The rest of the story:
I provided a 1 out of 10 feedback at the agency's feedback website while I was still sitting there. I found someone who introduced himself as the principal of the agency. He told me he doesn't accept my feedback and asked me to change it or take my car and leave!!
So basically this is how they get their feedba...ck; through coercing and threatening their customers. I felt I was dealing with a group of thugs or mobsters! Basically, how can a reputable company such as Nissan be represented by this level of staff including their senior management? I don't understand.
Not worth a star, thanks but no thanks
Over the last 20 years I have purchased 3 brand new Pathfinders, the last being the top of the rangeTI550. The treatment and the over- inflated service costs I have received over those 20 years has been nothing short of appalling, to the point that I take delivery of my 2020 Mitsubishi Pajero Sport next Friday. Time will tell whether I have made the right decision, however one thing is for sure, I will never purchase another Nissan again, especially not that crap looking mum taxi Pathfinder that is currently getting around. Please do not contact me again.
Lander Nissan Well done
I recently purchased a new Nissan Patrol from Lander Nissan. I found the experience most enjoyable and the staff very professional, the service was outstanding they even brought out my new rubber mats and installed them for me at home. There was no nonsense talking from this dealer and I would recommend them.
Well done Lander Nissan
- Verified customer
Great Experience At Frankston Nissan
My Overall experience with Frankston Nissan was fantastic and stress free. The Sales Manager Martyn has made this great experience that needed to talk about it. He has offered to us the greatest deal of offer that was already made by another Nissan Dealership in Berwick and that's was it. The deal was made. The whole team were exceptional and very courteous. Martyn assisted us during the whole process and he made sure that we were taken good care by his team. He provide us with the best sales experience ever and he valued our loyalty to Nissan ...Australia for many years. I will definitely recommend this dealership to anyone and definitely it worth visiting this dealership even if you think that you may have the best deal from your dealership as believe me you might be surprised!!
Stay away from Brighton Nissan
Dodgy business practice !!! Please stay away from them !!!
Went for the service of my Nissan. Michael called and mentioned front and rear wiper failed water test and not Nissan genuine. I asked for it to be replaced and he mentioned front wipers are not in store and need to be ordered. I paid upfront and called back a week later, they said it’s not in yet. I called again today and they said it’s already replaced during service. I went there and showed them the receipt mentioning part not in store and ordered for the customer. They still didn’t...
I took my 2005 Patrol in to get the Drivers door locking mechanism fixed as it was not opening or locking. Could not get the door open and the parts alone cost $580. I was charged $1010 including parts and they told me that the inside door handle locking switch was broken and would not work and to fix it it will cost me an extra $380. I said no way am I spending anymore money on this door. As I am pretty handy with my hands I decided to pull the door apart and have a look for myself to see what the problem was. I found that the door handle had ...nothing wrong with it and the part that they replaced was not working properly. I took it out and freed it up as it was really hard to move the leever, now the door works properly. I can not believe that I had been charged top dollar for this end result. I have called the Nissan Dealer and the lady said that she had been shown the broken part and that she was happy with the way they handled the job. I told her that I will never take my car to be serviced or buy a car from Nissan ever again. Can not believe that these dealers can get away with this type of service.
Terrible service at Werribee nice once they got their money!!!
I bought in 2016 at Werribee Nissan with 3 years warranty, 35,810 km done which is quite new.
The problem is there is oil sweat on the engine pan. When I took it for my regular service it showed minor oil leak around timing cover they just washed it and they told me to inspect it the next service but still the problem is there. I just took it before the service due to check it again because it’s not normal to see this kind of problem for quite new brand new car. They said already did inspections and taken photo’s sent to Nissan techline and th...
Fixed price servicing does not mean fixed price servicing.
When Nissan advertises fixed price servicing, I expect fixed price servicing. Not being told that fixed price servicing does not some items such as brake fluid or radiator flush. Brake fluid flush is a normal servicing item. It is not an extra. Nissan you are dishonest and have misleading advertising.
Questions & Answers
Anyone been done wrong by by Nissan Neil Beer?
Also did not receive original tyres/ rims or suspension back because you paid full price for others to be put on. And to top it off charged full price for a suspension kit not installed in the car?
why is Nissan allowed to get away with the bad way in which they treat customers with legitimate issues. aren't these reviews enough to spark some legal fall back? They are happy to take your money but when dangerous issues occur in the vehicle they have no real care factor. CVTs are putting peoples lives in danger and they still repair but the problems come back.
I Got my Nissan Quashqai on March 2015.
There is peel off of Colour in the front of my vehicle and inside at the doors too. we went to Liverpool Nissan. they Clicked photo and send it to the main office. we got a call saying that since the warranty has expired and we need to pay for that one after having certain discount.
I have one question to them its been 3 years 5 months that we have purchased, is Nissans quality that cheap that its colour tears apart not even riding 4 years? If any customer wants photos please email me at [email removed]
I am highly disappointed with Nissan and would request all new buyers to rethink about buying Nissan.
I have recently done servicing for 80000km and paid $436. Nothing has changed. No smoothness nothing. I dont know why we were charged that much and they said for 80000km there will be special servicing? Is this the servicing that they referred?
I would like to request all new customers to rethink before buying Nissan product.
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