Love the car but not the after service
At the 2019 EOFY sales I purchased a 3 year old Qashqai Ti from Eagers Nissan Kedron.
The purchase process was great. Good price and payment easily sorted. ( we paid cash)
At the same time we were offered a three year extended manufacturers warrantee which we thought would be a good idea. We paid in full for the stated price of $1490.
That was the last contact we had with them.
We rang and emailed Kedron several times requesting a receipt and paperwork for the warranty. Every single time they promised to get back to us straight away. They never...
Would never recommend Nissan
Purchased Nissan Qashqai from Spencer Motors. From February 2019 to July 2019 my car has spent 31 days at the dealership trying to locate metal sounding noice from rear of car a cracked weld was found in chassis but didnt rectify the problem. My roof lining was pulled out 4 times as well as all inside panels up to 7 times. And all Nissan says I have to keep taking it back. So frustrating have now gotten rid of it not worth the continual stress. Has cost me a fair amount of money
Really bad quality, will cost you an arm and a leg to run.
I have had so many problems with my Nissan, of all the cars I have ever owned the nissan pathfinder is by far the worst. 18 months ago the transmission computer went on it and it cost $3008 to repair, just 29,000km later it has gone again and I have to pay another $3008 to fix it as Nissan claim 29,000km is more than standard use for such a part. The door handles are really cheap plastic too, they break, they split which has cut the hands of those trying to open the door.
Giant Nissan Osborne Park Perth WA bad aftercare services
Poor customer care and handling, treat you well when you buy a new car, but when ask to cancel extended warranty and refund before the warranty is commenced , there is no formal respond, no refund nothing... wasting a lot of time to tract them about the matter
My partner Bought a 2018 Nissan Nivara late Jan early Feb this year from an Alan mance dealer, the car started to appear with white paint flaking off of the front bar not even 4 weeks after buying it, Alan mance was contacted as soon as this started happening we were asked to bring the car down and we did, they said they would look into it and that was it, my partner kept calling them over the months and still nothing was done, my partner decided to go down in person and that’s when they took photos of the paint flaking which was much worse fro...m the first time.. another month went by and heard nothing so we decided to contact Nissan Australia we sent through photos and they said they would investigate and TODAY we called them becuase we still had not heard anything and they told us that it’s our fault and it’s from stone chips, how can you justify stone chips through a photo? You can not actually notice the damage and the flaking unless you see it in person. I work in a panel repair shop who specialise in painting and even one of my accessors have said that this is from paint cracking and flaking it has got nothing to do with stone chips. People need to be very aware of Nissan as they are not trust worthy at all and only care about the money, I’d be asking for a FREE paint protection when purchasing a car from Nissan otherwise if you end up with paint damage they will blame you for it. We will be taking this further as we do have progress photos which are dated and time stamped so NO Nissan these photos weren’t just taken in August they have been taken from February onwards.
Good car, shame about the sat nav
Bought our Nissan Pulsar Ti in 2014. Nice car, but, have had problems with the sat nav from start. It wasn’t even up to date when we got it so they gave us an update, but no, it wasn’t. Have had it 4 1/2 years and still have to pay nearly $1000 to get an upgrade. Took it for a service a couple of weeks ago which came with a free upgrade, they said we already had the upgrade, what the? Not happy. No Sat nav at the moment. I use the phone, at least with it we don’t have to pay for upgrades. My husband can’t use a mobile so unless I’m with him he doesn’t have this advantage.
Stay away from that place. They will rip you off!!
Don’t trust them ... they have offered me 3years free servicewoth my new car and then after I payd for it told me that they never offered that to me! Don’t trust them’
Nissan X-Trail STL
A big thank you to Total Nissan, Cannington, Perth. We are extremely happy with our purchase, apart from the stains on the seats from the interior protective coating, which Bruce Johnson organised to get fixed at my home, which was a big help. A big thank you to Bruce as well for his customer service both before and after sales. It goes a long way. Keep it up!
Beware of Sutherland Nissan
Be very aware of Nissan Sutherland
Went to Nissan Sutherland to buy a new vehicle to better ourselves financially. We explained to the new car sales manager our situation, he promised the world and was somewhat pushy to get our business. After a while we were given figures with a 30 percent ballon which we were happy with. The new car sales manager said he had 1 car left in stock in the colour of our choice and we had to leave a deposit or it would be sold as the Nissan X-Trails are very popular. To cut a long story short, we left $500 deposit ...
Recently had the 2nd service on my Nissan and want to commend the staff on their professionalism and courtesy. What a pleasure to walk into a work environment that has such a happy feel to it.
Nice clean waiting area - TV, coffee machine, newspapers provided.
Friendly staff all round. Car washed and vacuumed after service and follow up satisfaction call.
Pleasure doing business with you.
Service without oil never again Neil Beer Seymour Nissan.
OK, so we bought a Nissan Xtrail TL diesel a few months ago and it was due for the 10,000km service. We had discussed having a log book service with a local mechanic but I thought we should at least try to stick with Nissan for the first few services as they should know what issues to look for.
Long story short, it went in Monday. Tuesday morning, the oil light came on. My wife was driving and checked the oil. It was extremely low, and BLACK. She called Neil Beer Nissan Seymour and was told "no we changed the oil" but bring it back tomorrow (...how convenient). I checked the oil Wednesday morning and indeed it was basically empty and black. Dropped up to Seymour Nissan yesterday and the guy from the service desk came out to check. Would you believe he didn't even know where to check, as the dipstick is attached under the oil cap in the this model and my wife had to show him where it was. He said they would top it up. My wife said she wanted it checked and left it with them. He said they would check it out to "keep her happy, but black oil happens in Diesels" (perhaps, but not the next day; and not after travelling a total of 50kms) Picked the car up last night and no explanation about what had happened or not happened. We won't be back to Neil Beer Nisan Seymour for a service, nor will I consider them for the purchase of our next vehicle. Some lessons in customer service are needed here....
Extremely poor customer service!! Castle Hill Nissan
Poor customer service and accountability, after diagnosing the issue with our Xtrail - I spoke with Trent on the phone whom told me it was an issue with a faulty fuel filter that was only installed the week prior. I told them to proceed with the replacement but keep the old one so we can be refunded $120.00 from other manufacturer + labour $180.00, I again reiterated this on the phone when we couldn't collect the car that day.
My wife went to pick up the car the next morning and apparently fuel filter has been thrown out and bins collected.......so a $320.00 has now cost us circa $600.00 as we cannot reclaim the previous labour or product costs and have no evidence of a faulty fuel filter as its conveniently be thrown out by Nissan. I've tried to contact and work out how to recoup costs but they have washed their hands of it.
Midland Nissan dealership was great
We went through Midland Nissan for our new car, the sales agent Kiaren was fantastic. He was not pushy, gave us choices in our budget and allowed us to take our time before we purchased. At no time was he or his manager over the top, they gave us a great deal when purchasing and we hope to back there in the future for another car.
Absolutely Appalling Customer Service
Nissan Customer Service is the most terrible customer service department I have ever come across.
After the front drive shaft came apart from the transfer case which caused the tail shaft to slap against the outside of the transfer case and smash the transfer case into pieces on a NP300 Navara 4 year old car, we have been denied a goodwill warranty claim.
We had just taken off from a set of lights when the above occurred... lucky to be going 10kms/hr.
We have been provided NO explanation as to how this could be a consumer issue, NO explanatio...
Nissan GPS - Waste of time and money
The latest Nissan GPS software in my Nissan XTrail continues to be very unreliable. I understand I have the latest available Nissan GPS software for my Nissan XTrail - updated a couple of months ago (early to mid 2019). This system continues to disappoint. On Saturday 15/6/2019 I requested directions from Berowra to Primrose Park Young St Cremorne - Please note - both these locations are on the north side of Sydney Harbour. The (less then competent) Nissan GPS system took me onto the wrong Warringah Freeway lane - Forcing me to incorrectly driv...e across to the south side of the Harbour Bridge. Wasting considerable time and incurring unnecessary tolls. (Out of interest) I left the Nissan GPS directions ON, and drove under my own directions to where I wanted to get to (ignoring the Nissan GPS). When I arrived at Primrose Park, the Nissan GPS (proudly) announced "you have arrived at your location. I had the same problem with the Nissan GPS on the way home - when the system again suggested I travel SOUTH across the Harbour Bridge to get from Cremorne to Berowra (I ignored the Nissan GPS suggestions). About half way home, the Nissan GPS decided to work correctly and commenced providing correct directions. I contacted Nissan Australia today (17/6/2019)- The fellow identified to me that there must be something wrong with my Nissan GPS settings - To which I identified "If my Nissan GPS Setting have been incorrectly set, I fail to understand how No Tolls, or not the shortest route could possible result in the silly Nissan GPS directions. The fellow from Nissan Australia did not appear particularly interested in my concerns - Identifying he accepted my logic, could not explain what went wrong, and that he cannot help me. As suggested by the Nissan Customer Service Fellow - I reconfirmed the Setting on my Nissan GPS - everything appears OK to me. The Nissan Australia Customer Service Fellow went on to suggest I contact a Nissan Dealer. I have found the Nissan GPS no where near as good as the GPS system in my Mazda 3 or Google Maps. (My second car is a Mazda 3 - Mazda Australia have been great to deal with, my Mazda 3 including the Mazda GPS system is very good).
Terrible customer service Springwood Nissan
Took my 2007 Navara in for a stalls when cold. Was told the timing chain stretched and would need to be replaced. ($4800.00). I opted to pay the diagnostic fee of ($140.00). What I did get for my $140.00 was my vehicle back with a radio that does not play anymore. Checking around other garages can do the same repairs for half the price. I would not recommend
Stay away from Nissan Cardiff NSW
Purchased a new Qashqai ti in Newcastle (NSW) at Cardiff in Feb 2019. Greatest liars ever.
First, they did not bother to inform that to use their finances services I needed to pay $900 in commission to them. I only found out the day I went to pick up the car with my family. It was too late. Even the finance company charged me only $400 for processing and managing the application. Nissan Cardiff literally received $900 just to walk 100m to the finance office, introduce me and leave the paper work to them. What a rip of!
I noticed after only one ...
professional liars and penny pinchers
Untrustworthy people, Cam, Brett/Brad and the business manager Ali, bunch of thugs.
I was told there was no damage in or out the car, there was scratches all over the back of one of the seats.
Ali send a quote I didn't sign for with overpriced extras to my finance company in the desperate hope the unsigned quote would get accepted and they'd make an extra couple of hundred dollars.
Cam told me the paperwork was all arranged, and when I drove half way to Midland from the other side of town, they call that it's all of a sudden not arranged and...they need proof of payment. It shows that when you're ripping people off for a living, you obviously think people try to do the same and give you fake payment confirmation paper work, even though I went through a massive finance company who used their official email address.
Dreadful service - botched transmission
I had my car serviced at Westpoint Nissan, Moggill Road Indooroopilly in on 27 February 2019 (major service including spark plugs) and when I drove out of the workshop my car felt like it had not been serviced at all. It lacked power, felt rough and the transmission shuddered (sort of slipped gears). I emailed that night to advise and request a manager get back to me. I received no reply. I had to follow up by phone several times before they suggested I bring it in and have it checked over again. Their male receptionist can be quite defensive a...nd is basically unhelpful except on one occasion when he organised a loan car. The transmission became worse over the days/weeks and eventually after considerable time and testing they replaced the entire transmission free of charge. However, the new transmission shuddered as well when driven. I phoned and requested a mechanic phone me back so I can ask him directly about what I was experiencing in the car. I received no return calls from anyone. I had to keep chasing them and no one could really assist me in working out why this had happened since that service. My car has been back about 6 times with the same problems and it is still not fixed. On the second last time they had my car, they noted an issue that was not performed correctly in the original service when the spark plugs were replaced which caused air to leak in. During a phone call today the Manager admitted they had reset the car's computer in the original service and that they should not have done this as it has caused the problems i've experienced with the transmission and that they had learnt their lesson and would never do this again but they didn't know this at the time. When I pressed them on this issue, they backtracked and stated resetting the computer system was standard procedure?? It has been the **worst servicing experience** of my entire life and my car is still not fixed and they are refusing to refund the cost of the original service based on the fact that they believe their service has been exemplary and in replacing the transmission they've basically done enough. However, their original service caused the problems with the transmission. I am out of pocket nearly $1000 AND have a car with a transmission that is not working properly which will cost me money to have fixed by a reputable service. Dealing with this has been stressful and I am very worried my car is absolutely ruined.
Questions & Answers
Anyone been done wrong by by Nissan Neil Beer?
Also did not receive original tyres/ rims or suspension back because you paid full price for others to be put on. And to top it off charged full price for a suspension kit not installed in the car?
why is Nissan allowed to get away with the bad way in which they treat customers with legitimate issues. aren't these reviews enough to spark some legal fall back? They are happy to take your money but when dangerous issues occur in the vehicle they have no real care factor. CVTs are putting peoples lives in danger and they still repair but the problems come back.
I Got my Nissan Quashqai on March 2015.
There is peel off of Colour in the front of my vehicle and inside at the doors too. we went to Liverpool Nissan. they Clicked photo and send it to the main office. we got a call saying that since the warranty has expired and we need to pay for that one after having certain discount.
I have one question to them its been 3 years 5 months that we have purchased, is Nissans quality that cheap that its colour tears apart not even riding 4 years? If any customer wants photos please email me at [email removed]
I am highly disappointed with Nissan and would request all new buyers to rethink about buying Nissan.
I have recently done servicing for 80000km and paid $436. Nothing has changed. No smoothness nothing. I dont know why we were charged that much and they said for 80000km there will be special servicing? Is this the servicing that they referred?
I would like to request all new customers to rethink before buying Nissan product.
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