Reviewer Photos & Videos
Midland Nissan dealership was great
We went through Midland Nissan for our new car, the sales agent Kiaren was fantastic. He was not pushy, gave us choices in our budget and allowed us to take our time before we purchased. At no time was he or his manager over the top, they gave us a great deal when purchasing and we hope to back there in the future for another car.
Absolutely Appalling Customer Service
Nissan Customer Service is the most terrible customer service department I have ever come across.
After the front drive shaft came apart from the transfer case which caused the tail shaft to slap against the outside of the transfer case and smash the transfer case into pieces on a NP300 Navara 4 year old car, we have been denied a goodwill warranty claim.
We had just taken off from a set of lights when the above occurred... lucky to be going 10kms/hr.
We have been provided NO explanation as to how this could be a consumer issue, NO explanatio...
Nissan GPS - Waste of time and money
The latest Nissan GPS software in my Nissan XTrail continues to be very unreliable. I understand I have the latest available Nissan GPS software for my Nissan XTrail - updated a couple of months ago (early to mid 2019). This system continues to disappoint. On Saturday 15/6/2019 I requested directions from Berowra to Primrose Park Young St Cremorne - Please note - both these locations are on the north side of Sydney Harbour. The (less then competent) Nissan GPS system took me onto the wrong Warringah Freeway lane - Forcing me to incorrectly driv...e across to the south side of the Harbour Bridge. Wasting considerable time and incurring unnecessary tolls. (Out of interest) I left the Nissan GPS directions ON, and drove under my own directions to where I wanted to get to (ignoring the Nissan GPS). When I arrived at Primrose Park, the Nissan GPS (proudly) announced "you have arrived at your location. I had the same problem with the Nissan GPS on the way home - when the system again suggested I travel SOUTH across the Harbour Bridge to get from Cremorne to Berowra (I ignored the Nissan GPS suggestions). About half way home, the Nissan GPS decided to work correctly and commenced providing correct directions. I contacted Nissan Australia today (17/6/2019)- The fellow identified to me that there must be something wrong with my Nissan GPS settings - To which I identified "If my Nissan GPS Setting have been incorrectly set, I fail to understand how No Tolls, or not the shortest route could possible result in the silly Nissan GPS directions. The fellow from Nissan Australia did not appear particularly interested in my concerns - Identifying he accepted my logic, could not explain what went wrong, and that he cannot help me. As suggested by the Nissan Customer Service Fellow - I reconfirmed the Setting on my Nissan GPS - everything appears OK to me. The Nissan Australia Customer Service Fellow went on to suggest I contact a Nissan Dealer. I have found the Nissan GPS no where near as good as the GPS system in my Mazda 3 or Google Maps. (My second car is a Mazda 3 - Mazda Australia have been great to deal with, my Mazda 3 including the Mazda GPS system is very good).
Terrible customer service Springwood Nissan
Took my 2007 Navara in for a stalls when cold. Was told the timing chain stretched and would need to be replaced. ($4800.00). I opted to pay the diagnostic fee of ($140.00). What I did get for my $140.00 was my vehicle back with a radio that does not play anymore. Checking around other garages can do the same repairs for half the price. I would not recommend
Stay away from Nissan Cardiff NSW
Purchased a new Qashqai ti in Newcastle (NSW) at Cardiff in Feb 2019. Greatest liars ever.
First, they did not bother to inform that to use their finances services I needed to pay $900 in commission to them. I only found out the day I went to pick up the car with my family. It was too late. Even the finance company charged me only $400 for processing and managing the application. Nissan Cardiff literally received $900 just to walk 100m to the finance office, introduce me and leave the paper work to them. What a rip of!
I noticed after only one ...
professional liars and penny pinchers
Untrustworthy people, Cam, Brett/Brad and the business manager Ali, bunch of thugs.
I was told there was no damage in or out the car, there was scratches all over the back of one of the seats.
Ali send a quote I didn't sign for with overpriced extras to my finance company in the desperate hope the unsigned quote would get accepted and they'd make an extra couple of hundred dollars.
Cam told me the paperwork was all arranged, and when I drove half way to Midland from the other side of town, they call that it's all of a sudden not arranged and...they need proof of payment. It shows that when you're ripping people off for a living, you obviously think people try to do the same and give you fake payment confirmation paper work, even though I went through a massive finance company who used their official email address.
Dreadful service - botched transmission
I had my car serviced at Westpoint Nissan, Moggill Road Indooroopilly in on 27 February 2019 (major service including spark plugs) and when I drove out of the workshop my car felt like it had not been serviced at all. It lacked power, felt rough and the transmission shuddered (sort of slipped gears). I emailed that night to advise and request a manager get back to me. I received no reply. I had to follow up by phone several times before they suggested I bring it in and have it checked over again. Their male receptionist can be quite defensive a...nd is basically unhelpful except on one occasion when he organised a loan car. The transmission became worse over the days/weeks and eventually after considerable time and testing they replaced the entire transmission free of charge. However, the new transmission shuddered as well when driven. I phoned and requested a mechanic phone me back so I can ask him directly about what I was experiencing in the car. I received no return calls from anyone. I had to keep chasing them and no one could really assist me in working out why this had happened since that service. My car has been back about 6 times with the same problems and it is still not fixed. On the second last time they had my car, they noted an issue that was not performed correctly in the original service when the spark plugs were replaced which caused air to leak in. During a phone call today the Manager admitted they had reset the car's computer in the original service and that they should not have done this as it has caused the problems i've experienced with the transmission and that they had learnt their lesson and would never do this again but they didn't know this at the time. When I pressed them on this issue, they backtracked and stated resetting the computer system was standard procedure?? It has been the **worst servicing experience** of my entire life and my car is still not fixed and they are refusing to refund the cost of the original service based on the fact that they believe their service has been exemplary and in replacing the transmission they've basically done enough. However, their original service caused the problems with the transmission. I am out of pocket nearly $1000 AND have a car with a transmission that is not working properly which will cost me money to have fixed by a reputable service. Dealing with this has been stressful and I am very worried my car is absolutely ruined.
One brilliant and one dodgy!
The dealer/service centre in Wodonga told me that my Juke needed my suspension fixed immediately- it was coded as red on the service report. I asked for details and a quote. Only sketchy information provided and lots of mumbling and prevarication as I asked for more detail. As I had not experienced any issues with the suspension I decided to wait until my next service in Wangaratta at the dealership. I asked them to check my suspension. Lo and behold- nothing wrong with it. An honest dealership! Do not trust McRae Motors in Wodonga!
I took my i...
Get a second opinion
Would be zero stars if I could.
Had our car serviced and was not running properly after. They tried to say that after 4 years and 80000 km it needed a new engine! $15,000. Got a second opinion. Needed new spark plugs cost $200. So very disappointed that after years of being a loyal customer, owning 5 Nissan vehicles I feel like I was being scammed by these rude staff.My relationship with this company is over. Caution if major repairs are recommended get a second opinion.
This review will be posted on every review website I can find.
Nissan unwilling to take Blame
Purchased a brand new 2013 Nissan Pathfinder in early 2014 from Essendon Nissan. BIGGEST MISTAKE - 5 years later I am on my fourth Transmission (CVT) and 5th Repair. The last issue had the accelerator not kicking in whilst I was on an incline and I was left fearing for my life, this happened a number of times and funnily enough in the week that my service was booked. The service found that I would require a new Transmission. Nissan kindly informed me 11 days after my email through their customer care team that the 5th repair is not deemed a tr...ansmission fault because it was a Valve body repair, the valve body forms part of the transmission does it not?? Any repair that is deemed a major fault should have triggered a replacement or refund, but not according to Nissan.. Nissan knew about this fault when selling and failed to disclose it. This has been ongoing for 5 years and now my patience is done. The stress that this company has put me under cannot be described. Please Please do not Purchase a CVT related Vehicle from Nissan. Nissan shame on you.
Buyer Beware. Springwood Nissan Horrible Service Department.
If I could give Springwood Nissan zero stars I would. Springwood Nissan has an extremely unprofessional after Sales Service Department. The service advisor (I think his name is Daniel) has two answers for every situation. Unfortunately, we don't know and can't do it or I have to ask my boss and he doesn't know and can't do it. No one seems to know what's going on with my car. I had a check engine light illuminated suddenly after two months from my last log book service at Springwood Nissan Service & Parts and the car became unoperational.
Want To Buy A One-Year-Old Brand New Car? Go To Ringwood Nissan.
I have just picked up my new Nissan Qashqai from Ringwood Nissan just a few hours ago. It is a 2018 run-out deal and I was happy with the deal I got. But there was a surprise waiting for me.
As I write it is April 2019 and I have discovered that the car they gave me was built in April 2018. The car is twelve months old, a full year.
It would not be an unreasonable expectation that a “run-out” deal of last year’s cars at Ringwood Nissan or any other “big” dealer for that matter would include cars that were built towards the end of the year. ...Say for example, November and December build dates. Maybe October at the very earliest. A car, a full year old, should not be sold as a new car to customer who has come in to buy a new car. And I signed-up to buy a new car. It should instead be sold as a “Demo.” Dealers have plenty of demos so they are quite comfortable selling them. The car itself is coated in a decent layer of dust under the bonnet and in all the crevices and the rubber runner strips on the roof look quite weathered, the brake rotors are quite rusty and noisy and that new-car smell has gone :( replaced by a strong smell of plastic polish (ArmorAll or similar) that has been used to spruce-up the inside. There are also other considerations…
Rude Reps, Confused Receptionists and Not Another Bloody YouTube Clip
Some woman from Nissan Australia called me to tell me my service was overdue (based on time, not on ks.) The person was quite prying and inappropriately asked me twice: 'You haven't been getting it serviced elsewhere have you?' (They must be very touchy about that!) A few days later I called my local Nissan dealer (Ferntree Gully Nissan) to book the car in for its 40000 service and couldn't get through due to 'a high volume of calls'. I tried again to no avail, and both times left my details, including car model (Pulsar) and rego. information. ...2 days later I got a call back, but couldn't pick up. They left a message referring to 'if it's concerning a Holden parts recall' (a Holden dealership apparently is under the same owner and shares the site, and unfortunately the same receptionist!). I'm afraid that's it for me, as last service they sent me an SMS with a link to a video tour of underneath my car. (Just do the work and put down the camera, guys.) I would rather more competitive service rates than gimmicks like video tours showing brake pad wear etc. So for me it's goodbye Nissan. Good car, but services are expensive for very little done apart from safety checks (with unnecessary videos) and poor customer relations i.e. rude people ringing from head office and confused receptionists.
- Verified customer
Great untill they get your money
Great service before they had my money drove home from coffs harbour after buying the ute from the dealer ship there to the illawarra ute brakes down 20 minutes from home 930 at nite goes into limp mode . I rung the sales guys he didn't answer left a message he returned my call 20 minutes later told me its fine just drive home and take it to the dealer . Ute would not do any more than 50 klms an hour . Phoned the sales man the next morning didn't answer i left a message waited 2 hours no return call checked emails they had emailed me...the info to take it to the local dealer tell them to phone us please . 4 days before i could get the ute in to local dealer . Ute was repaired on the 5th day . No apologies no return call or consideration for me after they got payment . Next day realised the reversing camera wasn't working rung again no return call had to email they told me the cameras dont carry over with the new tray but the add clearly showed and said reversing camera . The dealership has very poor customers care wont give any information i need just ignore emails or phone calls and when they return yr emails are not very friendly i would not recommend this dealership to anyone .buyer beware they are great untill they have your money
Nissan Springwood- Can’t be trusted! Poor costumer service
Bought our car at Nissan/Salter’s Springwood.
They were excellent when they were selling is the car but when I had an issue. No one wants to be accountable in finding a solution to my car’s problem.
They have asked me to call multiple people to sort out my car issue and never has been helpful! My driver’s
Seat was unstable since I bought it and they are asking me for $1500 to pay dor it.
Staff are rude and unprofessional, if you tell them that you are not happy and blame other people. They would tell you that they’ll ring you but NEVER. it will always be me calling them asking for updates.
Don’t be fooled by their smiling faces when they are selling you cars.
Springwood Nissan - Complete Letdown
The left hand doesn't know what the right hand is doing.
We bought a Nissan X-Trail in December 2018, and we had to drive the sale, ask for the extras, ask when the delivery was, ask about finance, everything... Nothing was offered, if we didn't really want that car, we would've gone elsewhere.
Then they stuffed up our 1000km service, have not returned atleast 10 calls and everyone we speak to blames someone else for the problem without fixing it.
We honestly regret buying our car there, and would return it in a heartbeat if we could!
Unhappy Service at Sutherland Nissan
I purchased a Qashqai ST in January 2016 demonstrator model and had it fitted with an after market Sat- Nav/reversing camera, I am extremely happy with my purchase and tell everyone they should buy one.
What I am not happy about is the after-market servicing I am receiving (or should I say not receiving).
My partner worked at AHG at the time of my purchase and he would take it in for servicing for me, which was great, but has since left their employ and now I have to take it. I have had a problem with the clock not giving the correct t...ime in daylight savings, the after-market people were supposed to arrange to fix it, but never did, they have also never contacted me to fix this issue. I booked my car in for service on Saturday 19/1/2019 at 8am, I called the after-market contact person at Sutherland Nissan, her name is Tara to ensure I got the maps updated as they now need it. I also called the service department to ensure this would happen. When we arrived on Saturday morning it was quite busy, and Jason was great, but under the pump. He advised the car would be ready approx. 11am. So we went off and had a nice breakfast and came back at 11am as previously discussed, I sat in the waiting area until 12.30pm when my car was finally ready, to find out the Maps were still not updated because no one in Service knew about it, this I the 3rd time this has happened. I am perplexed as to why no one knew as I talked to everyone and was assured it would be done. I am still waiting to be contacted to arrange this update, this is not good enough. What do I need to do to get some service. Jason did his best but obviously he is very busy and he was extremely apologetic at the wait time.
Questions & Answers
Anyone been done wrong by by Nissan Neil Beer?
Also did not receive original tyres/ rims or suspension back because you paid full price for others to be put on. And to top it off charged full price for a suspension kit not installed in the car?
why is Nissan allowed to get away with the bad way in which they treat customers with legitimate issues. aren't these reviews enough to spark some legal fall back? They are happy to take your money but when dangerous issues occur in the vehicle they have no real care factor. CVTs are putting peoples lives in danger and they still repair but the problems come back.
I Got my Nissan Quashqai on March 2015.
There is peel off of Colour in the front of my vehicle and inside at the doors too. we went to Liverpool Nissan. they Clicked photo and send it to the main office. we got a call saying that since the warranty has expired and we need to pay for that one after having certain discount.
I have one question to them its been 3 years 5 months that we have purchased, is Nissans quality that cheap that its colour tears apart not even riding 4 years? If any customer wants photos please email me at [email removed]
I am highly disappointed with Nissan and would request all new buyers to rethink about buying Nissan.
I have recently done servicing for 80000km and paid $436. Nothing has changed. No smoothness nothing. I dont know why we were charged that much and they said for 80000km there will be special servicing? Is this the servicing that they referred?
I would like to request all new customers to rethink before buying Nissan product.
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