One brilliant and one dodgy!
The dealer/service centre in Wodonga told me that my Juke needed my suspension fixed immediately- it was coded as red on the service report. I asked for details and a quote. Only sketchy information provided and lots of mumbling and prevarication as I asked for more detail. As I had not experienced any issues with the suspension I decided to wait until my next service in Wangaratta at the dealership. I asked them to check my suspension. Lo and behold- nothing wrong with it. An honest dealership! Do not trust McRae Motors in Wodonga!
I took my i...
Get a second opinion
Would be zero stars if I could.
Had our car serviced and was not running properly after. They tried to say that after 4 years and 80000 km it needed a new engine! $15,000. Got a second opinion. Needed new spark plugs cost $200. So very disappointed that after years of being a loyal customer, owning 5 Nissan vehicles I feel like I was being scammed by these rude staff.My relationship with this company is over. Caution if major repairs are recommended get a second opinion.
This review will be posted on every review website I can find.
Nissan unwilling to take Blame
Purchased a brand new 2013 Nissan Pathfinder in early 2014 from Essendon Nissan. BIGGEST MISTAKE - 5 years later I am on my fourth Transmission (CVT) and 5th Repair. The last issue had the accelerator not kicking in whilst I was on an incline and I was left fearing for my life, this happened a number of times and funnily enough in the week that my service was booked. The service found that I would require a new Transmission. Nissan kindly informed me 11 days after my email through their customer care team that the 5th repair is not deemed a tr...ansmission fault because it was a Valve body repair, the valve body forms part of the transmission does it not?? Any repair that is deemed a major fault should have triggered a replacement or refund, but not according to Nissan.. Nissan knew about this fault when selling and failed to disclose it. This has been ongoing for 5 years and now my patience is done. The stress that this company has put me under cannot be described. Please Please do not Purchase a CVT related Vehicle from Nissan. Nissan shame on you.
Buyer Beware. Springwood Nissan Horrible Service Department.
If I could give Springwood Nissan zero stars I would. Springwood Nissan has an extremely unprofessional after Sales Service Department. The service advisor (I think his name is Daniel) has two answers for every situation. Unfortunately, we don't know and can't do it or I have to ask my boss and he doesn't know and can't do it. No one seems to know what's going on with my car. I had a check engine light illuminated suddenly after two months from my last log book service at Springwood Nissan Service & Parts and the car became unoperational.
Want To Buy A One-Year-Old Brand New Car? Go To Ringwood Nissan.
I have just picked up my new Nissan Qashqai from Ringwood Nissan just a few hours ago. It is a 2018 run-out deal and I was happy with the deal I got. But there was a surprise waiting for me.
As I write it is April 2019 and I have discovered that the car they gave me was built in April 2018. The car is twelve months old, a full year.
It would not be an unreasonable expectation that a “run-out” deal of last year’s cars at Ringwood Nissan or any other “big” dealer for that matter would include cars that were built towards the end of the year. ...Say for example, November and December build dates. Maybe October at the very earliest. A car, a full year old, should not be sold as a new car to customer who has come in to buy a new car. And I signed-up to buy a new car. It should instead be sold as a “Demo.” Dealers have plenty of demos so they are quite comfortable selling them. The car itself is coated in a decent layer of dust under the bonnet and in all the crevices and the rubber runner strips on the roof look quite weathered, the brake rotors are quite rusty and noisy and that new-car smell has gone :( replaced by a strong smell of plastic polish (ArmorAll or similar) that has been used to spruce-up the inside. There are also other considerations…
Rude Reps, Confused Receptionists and Not Another Bloody YouTube Clip
Some woman from Nissan Australia called me to tell me my service was overdue (based on time, not on ks.) The person was quite prying and inappropriately asked me twice: 'You haven't been getting it serviced elsewhere have you?' (They must be very touchy about that!) A few days later I called my local Nissan dealer (Ferntree Gully Nissan) to book the car in for its 40000 service and couldn't get through due to 'a high volume of calls'. I tried again to no avail, and both times left my details, including car model (Pulsar) and rego. information. ...2 days later I got a call back, but couldn't pick up. They left a message referring to 'if it's concerning a Holden parts recall' (a Holden dealership apparently is under the same owner and shares the site, and unfortunately the same receptionist!). I'm afraid that's it for me, as last service they sent me an SMS with a link to a video tour of underneath my car. (Just do the work and put down the camera, guys.) I would rather more competitive service rates than gimmicks like video tours showing brake pad wear etc. So for me it's goodbye Nissan. Good car, but services are expensive for very little done apart from safety checks (with unnecessary videos) and poor customer relations i.e. rude people ringing from head office and confused receptionists.
- Verified customer
Great untill they get your money
Great service before they had my money drove home from coffs harbour after buying the ute from the dealer ship there to the illawarra ute brakes down 20 minutes from home 930 at nite goes into limp mode . I rung the sales guys he didn't answer left a message he returned my call 20 minutes later told me its fine just drive home and take it to the dealer . Ute would not do any more than 50 klms an hour . Phoned the sales man the next morning didn't answer i left a message waited 2 hours no return call checked emails they had emailed me...the info to take it to the local dealer tell them to phone us please . 4 days before i could get the ute in to local dealer . Ute was repaired on the 5th day . No apologies no return call or consideration for me after they got payment . Next day realised the reversing camera wasn't working rung again no return call had to email they told me the cameras dont carry over with the new tray but the add clearly showed and said reversing camera . The dealership has very poor customers care wont give any information i need just ignore emails or phone calls and when they return yr emails are not very friendly i would not recommend this dealership to anyone .buyer beware they are great untill they have your money
Nissan Springwood- Can’t be trusted! Poor costumer service
Bought our car at Nissan/Salter’s Springwood.
They were excellent when they were selling is the car but when I had an issue. No one wants to be accountable in finding a solution to my car’s problem.
They have asked me to call multiple people to sort out my car issue and never has been helpful! My driver’s
Seat was unstable since I bought it and they are asking me for $1500 to pay dor it.
Staff are rude and unprofessional, if you tell them that you are not happy and blame other people. They would tell you that they’ll ring you but NEVER. it will always be me calling them asking for updates.
Don’t be fooled by their smiling faces when they are selling you cars.
Springwood Nissan - Complete Letdown
The left hand doesn't know what the right hand is doing.
We bought a Nissan X-Trail in December 2018, and we had to drive the sale, ask for the extras, ask when the delivery was, ask about finance, everything... Nothing was offered, if we didn't really want that car, we would've gone elsewhere.
Then they stuffed up our 1000km service, have not returned atleast 10 calls and everyone we speak to blames someone else for the problem without fixing it.
We honestly regret buying our car there, and would return it in a heartbeat if we could!
Unhappy Service at Sutherland Nissan
I purchased a Qashqai ST in January 2016 demonstrator model and had it fitted with an after market Sat- Nav/reversing camera, I am extremely happy with my purchase and tell everyone they should buy one.
What I am not happy about is the after-market servicing I am receiving (or should I say not receiving).
My partner worked at AHG at the time of my purchase and he would take it in for servicing for me, which was great, but has since left their employ and now I have to take it. I have had a problem with the clock not giving the correct t...ime in daylight savings, the after-market people were supposed to arrange to fix it, but never did, they have also never contacted me to fix this issue. I booked my car in for service on Saturday 19/1/2019 at 8am, I called the after-market contact person at Sutherland Nissan, her name is Tara to ensure I got the maps updated as they now need it. I also called the service department to ensure this would happen. When we arrived on Saturday morning it was quite busy, and Jason was great, but under the pump. He advised the car would be ready approx. 11am. So we went off and had a nice breakfast and came back at 11am as previously discussed, I sat in the waiting area until 12.30pm when my car was finally ready, to find out the Maps were still not updated because no one in Service knew about it, this I the 3rd time this has happened. I am perplexed as to why no one knew as I talked to everyone and was assured it would be done. I am still waiting to be contacted to arrange this update, this is not good enough. What do I need to do to get some service. Jason did his best but obviously he is very busy and he was extremely apologetic at the wait time.
Disappointed. Zero care once sale complete.
The purchase of our vehicle could not have been much easier for our dealer than this one was. Zero finance, no trade in. A straight cash transfer, paid in full. It was a bit well, how do I say this, a bit crappy when he came with a request for another $500 to seal the deal and wanted an ABN.... After a small delay receiving vehicle which wasn’t a bother we received vehicle with only one key. We were told it would be rectified ASAP. Zero contact has been made with us about this issue. We have called and left messages asking for a call back. Not...a reply has been received. We are left feeling that it’s of zero concern to the dealer now they’ve got our money. I hope this note has not been aggressive and I’ve refrained from using any foul words even though I think this situation is deserving of such profanity’s. I hope no one else has a similar experience and ours is just a one off. What would be worse is if now we get excuses for what’s hapoened. An apology and rectifying the situation is what’s needed, and promptly would help.
Terrible service centre.
Melville Nissan. Asked them to replace tyres, stone guard and service. Never called me. I called asked if it was all done. They said yes so I went to pick it up. Went there and they hadn’t done any of it. Said they ran out of time. But didn’t tell me this on phone. No apology. Just answers from the staff. Man on phone was wearing while I was on hold. Will not be returning.
Great car, terrible after car
I love my X-Trail - bought brand new about 3 months ago. Was too excited to sign up for the new car that I went through Nissan’s finance - first mistake made. I advised that I wanted the loan over 3 years. When this was actually processed, it had been done over 5 years. Also got told that there would be fees included for Nissan finance but didn’t get told it would be almost $2,000 extra! I do take responsibility for signing papers on a 5 year loan as I didn’t read through it properly before picking up the car but I was excited. I would’ve like ...to have been told of the amount of the fees rather than just being told there would be fees. 3 months later and my car has paint peeling on the bonnet. Tell Nissan who advised it’s the wipers so we can’t do anything about it. Take it into Nissan to show my wipers don’t hit it, still say no. I am currently still fighting with them as I refuse to pay for a whole new bonnet on a car that’s barely 3 months old. I am working extremely hard to pay this loan off as quickly as possible to eliminate having to deal with Nissan again.
Couldn't retrieve Radio Code
Nissan Australia directed me to the Nissan Dealer Belconnen ACT to get the 4 digit radio code. I rang 11 times and left my number, unfortunately the staff didnot respond and I went there just to say how can I get radio code. The dealer is unable to get the radio code yet. The Nissan Australia staff rudely said not to approach them to get radio code. I wouldn't recommend anyone to buy Nissan cars as customer service is terrible.
Nissan ignore Takata airbag recall
I heard about the recall for Nissan airbags on the radio last year and contacted Nissan to see if my car was affected. I was told it was and to immediately make an appointment with the nearest service centre to have the airbag replaced free of charge. I called the closest centre (Morley) and was told i had to wait for a minimum of three months before it would be looked at because of existing mechanical bookings. I was told the 'airbag situation' had been exaggerated. I then received a letter telling me the airbag had to be changed immediately a...s it could cause serious injury or death. I again contacted the service centre and was told the minimum wait to have it "looked at" was three to six months. I contacted Nissan again and was told to take the car in. I received another letter. Another phone call was made and i was told the same as earlier calls. I then took my car to the next closest service centre (Midland) and spoke to a mechanic there who told me it was going to cost me a minimum of $180.00 to have the airbag looked at before it was removed, 'if necessary', and then there would be added costs for labour and another airbag!! If these airbags are so dangerously urgent and Nissan are apparently recalling them all for free exchange, why am i continually told there is a minimum three month wait due to 'existing mechanical bookings', and why is there a charge?? I understand people have booked their cars in for repair or upkeep, but i would have thought there'd be a separate area specifically for airbag checks and replacements seeing the situation is so urgent. I have received four letters, two of which i have returned in the reply paid envelope with a letter of my own explaining why the airbags in my car haven't been changed or even inspected. I've had no response. I even contacted the media hoping that it would prompt Nissan to sort out the fiasco that leaves many drivers, like myself, unable to have the airbags changed or even checked because of the long waiting period to get our cars in, or the charges when we do get them in. Publicly Nissan urges us to take our cars in, but privately we are ignored and avoided. It's a possible deadly joke!
- Verified customer
Lied to me
Tried to get my airbag repaired in the recall through Nissan I called them up they told me my airbags were safe yet I had got a letter saying they needed to be replaced. They refused to replace them yet again I got another letter from Nissan for an urgent replacement saying my airbags could kill or seriously injure someone after Nissan refusing to replace my airbags when I first contacted them after my first letter. Disgusting to deal with when lives are put at risk.
Questions & Answers
Anyone been done wrong by by Nissan Neil Beer?
Also did not receive original tyres/ rims or suspension back because you paid full price for others to be put on. And to top it off charged full price for a suspension kit not installed in the car?
why is Nissan allowed to get away with the bad way in which they treat customers with legitimate issues. aren't these reviews enough to spark some legal fall back? They are happy to take your money but when dangerous issues occur in the vehicle they have no real care factor. CVTs are putting peoples lives in danger and they still repair but the problems come back.
I Got my Nissan Quashqai on March 2015.
There is peel off of Colour in the front of my vehicle and inside at the doors too. we went to Liverpool Nissan. they Clicked photo and send it to the main office. we got a call saying that since the warranty has expired and we need to pay for that one after having certain discount.
I have one question to them its been 3 years 5 months that we have purchased, is Nissans quality that cheap that its colour tears apart not even riding 4 years? If any customer wants photos please email me at [email removed]
I am highly disappointed with Nissan and would request all new buyers to rethink about buying Nissan.
I have recently done servicing for 80000km and paid $436. Nothing has changed. No smoothness nothing. I dont know why we were charged that much and they said for 80000km there will be special servicing? Is this the servicing that they referred?
I would like to request all new customers to rethink before buying Nissan product.
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