Don't trust Nissan Sales Staff
We bought a demo car from Macarthur Nissan at a new car price after discussions where we both got a good deal.
We paid new car price and were told we would get 12 months registration. We then received the green slip insurance paperwork showing that the car ran out of rego 4 months later and were basically told they couldn't find anything in the paperwork so they couldn't do anything about it. Shows bad service and they don't honour what is said. Don't trust any sales person in Nissan. Especially Oliver and sales manager Steven.
Bad service. Rips off people
I purchased this car back on 2014. Had issues with the front wheel since purchasing. I visited dealer more than 10 times but never received the proper service. They couldn't fix my problem. I finally lodged a case with Nissan and the dealer fixed it. I had to spend most of my day offs in the dealer. I also experienced worst finance deal. Totally ripped a young customer with more than 15% on Nissan finance who was buying his first car and had a sound credit history. They only want to make money from customers. Their capped price servicing is also a rip off. It's always more than what they say. Keeps asking u to change this and that eventhough it's not required. I will never recommend Nissan to anyone I know.
Booked in for service. Courtesy car was a newer model and clean. Staff were friendly and helpful. The call back with quote was conducted quite well. Agreement was eventually reached and parts needed to be ordered in. Thankfully I was able to keep the courtesy car for the next day. Quite an enjoyable unit.
When I presented for pick up, the assistant service manager realised that he had not contacted me to postpone pick up. He was very transparent and genuine about the situation. Very helpful indeed. I had no problem with his approach despite h...
Nissan Springwood Service Centre - Dirty and well below average
Totally agree with the previous review. The service centre in Springwood is dirty, poorly averated, old torn lounges, dirty coffee machine, dirty toilets, rude and very arrogant staff members.. Worst place to service your car. AVOID as much as you can!!
Absolutely disgusting service!
Recently brought a new Nissan Pathfinder.
During the service Nissan Essendon damaged the air filter and put it back in!
This resulted in our car breaking down in the middle of NSW in the middle of the night. Absolutely no help even with the Nissan road side assistance. And won't even pay us compensation without the hard copy invoices?! Even though we have bank statements?
Let me point out again, Serviced through Essendon Nissan like we should have. Damaged the air filter, and then put it back in. Had to drive to NSW and back from Melbourne to get the car and bring it back as well. No help at all.
Do not buy from NISSAN!
Extremely Rude Finance Guy
I went to see a new car and wanted to finance it from them . Though the customer service guy showing us around was very friendly.
The situation changed when we met the guy in finance named Adam . I find his attitude very rude and he walked away in between the conversation. We thought that he has gone to get some papers but to our surprise he never returned .
When we looked around he was chatting and laughing with other colleagues.
Extremely poor customer service by the finance department.
Avoid Northside Nissan - worst service ever!
I purchased my car from Northside Nissan Wangara in January of this year. When test driving the vehicle the head unit was not set up. As part of the purchase of the vehicle all of this was to be in working order on receipt of the car. To date I do not have a car that is working 100%.
The car was returned to the dealership which is 300kms at my expense as the speakers were not working properly, the gear knob was to be replaced (part of the original contract) and a knocking noise was coming from the engine bay.
I was originally told the ...
Silver City Stars
Called into Silver City Nissan (Broken Hill NSW) with an electrical issue 2 weeks into a 3 & 1/2 month trip. Identified the alternator was dodgy and arranged to replace it under warrenty. Surprise! No alternators in Australia till the 20th!!! (What Nissan????) Dealership went above & beyond & pulled one out of a vehicle on the lot! Bloody Outstanding service . Can't praise the Service & Workshop enough.
Avoid Mornington Nissan worst people to deal with.
I went to pick a Nissan xtrail 2017, 4,000kms on the clock only. From Mornington Nissan. I had already paid a $1000 holding deposit and waited over a week to get it. When I went to pick it up. Car looked dirty from outside/inside. Carpet had was barley vacuumed. Seat had oily marks on them, but the worst thing of all the boot had burnt marks on the carpet liner they weren’t small marks,
Some marks were 20cm by 20cm some bigger some smaller. The car was advertised in fantastic condition everything perfect. I had a discussion with the manager ...
NISSAN CORPORATE HEAD OFFICE (Dandenong) - NO RESPONSIBILITY
I purchased a 2017 (2018 Compliant) Nissan Pathfinder ST-L 4 WD and prior to delivery wanted Nissan to supply and fit Alloy Nudge Bar which is in the Accessories Catalogue. Had to accept the vehicle without the Nudge Bar fitted as Nissan cannot supply Nudge Bar.
Nissan Corporate H.O. (Dandenong) say talk to Dealer but on talking to Dealer it is obvious they cannot tell me when or if the Nudge Bar will be available. Dandenong Nissan Dealer was very good.
Seems Nissan Corporate deal with Nudge Bar Supplier but will not take responsibility...
Springwood Service Centre - Well Below Average
Today I had my Nissan serviced for what I was told was 2 mechanics & a 1 hr express service. I waited in the waiting room for 1 hr 45 mins before exploding. The customer service personnel are rude & ignorant, a very different experience than I have had in the past. The wait room was freezing cold, dirty & had one torn old magazine to share between a room full of customers. I was not offered a drink in all that time & staff never advised of an updated completion time. A real shame compared to the level of service they used to offer there.
Worst customer service ever
I can’t believe the service and level of professionalism this place has. If I had known service was this horrible I would have not purchased a vehicle. Arrogance and authority when dealing with female clients who just have a question. Nothing but problems with this vehicle and service.
Dandenong Nissan - Terrible Experience
I and my friend went to NISSAN DEALER in DANDENONG to buy Pathfinder for both of us. We did the test ride and then discussed the price. I found cheaper car on carsales and showed it to the sales girl. She went to speak to the Manager for the best deal they can offer. Few minutes later, the Manager came and started behaving very rudely with us. Rather to explain us about the price, he started being very blunt with us. Me and my friend decided to leave and not to give any business to them. The sales girl apologized for the Manager's behavior and ...said that, "may be he is having a bad day". We were really upset with the behavior of the Manager and walked-off. Because of manager's terrible behavior, they lost the business. Very bad customer service. I will never go back to DANDENONG NISSAN DEALER and I will make sure that I will tell at least 20 people about my experience.
Nissan Franston Service Dept AWFUL!!
Service Dept - repeatedly messed up bookings. My wife rang to book on a service, arranged to take the morning off work, arrived to be told they hadn’t put it in the computer so she’d have to come back another day. Rebooked - SAME THING happened again.... previous experience with this mob equally unimpressive - patronising, refuse to fix faults when brought to their attention, can’t update records with correct names ... AWFUL... avoid this company. Not [name removed] were not perfect, but better than this incompetent business....
We put are $500 deposit towards a nissan xtrail subject to finance. Due to sudden family circumstances our finance fell through. We on numerous occasions tried to get our money back but the manager at essedon nissan gave us the run around. More than 6mths later we still havent received our money dispite contacting the manager via phone and email. Time to take things higher as our effort to get our own money back has gone on deaf ears.
- Verified customer
Best Nissan Dealer
I purchased my brand new Micra in 2013 from the local Nissan dealer. Their after sales service is excellent, it's a family dealership that takes pride in the way they take care of you & your car. They even wash & vacuum my car when I have a service done. Can't fault them.
Miss led and difficult to deal with
Asked for a suspension upgrade charged me $1445. When I received the car only had springs no shocks and I said on three occasions it was to be springs and shocks.
After a little fight they agreed to give my money back if I sent the springs back to them.
I booked in and got new springs and shocks from a suspension place costing me $1500.
I then payed $90 and sent the springs back to the dealer.
After 2-3 weeks of emails and text which 85% of them the ignored they refunded my money but short payed it saying I had to pay a restocking fee...
Questions & Answers
Anyone been done wrong by by Nissan Neil Beer?
Also did not receive original tyres/ rims or suspension back because you paid full price for others to be put on. And to top it off charged full price for a suspension kit not installed in the car?
why is Nissan allowed to get away with the bad way in which they treat customers with legitimate issues. aren't these reviews enough to spark some legal fall back? They are happy to take your money but when dangerous issues occur in the vehicle they have no real care factor. CVTs are putting peoples lives in danger and they still repair but the problems come back.
I Got my Nissan Quashqai on March 2015.
There is peel off of Colour in the front of my vehicle and inside at the doors too. we went to Liverpool Nissan. they Clicked photo and send it to the main office. we got a call saying that since the warranty has expired and we need to pay for that one after having certain discount.
I have one question to them its been 3 years 5 months that we have purchased, is Nissans quality that cheap that its colour tears apart not even riding 4 years? If any customer wants photos please email me at [email removed]
I am highly disappointed with Nissan and would request all new buyers to rethink about buying Nissan.
I have recently done servicing for 80000km and paid $436. Nothing has changed. No smoothness nothing. I dont know why we were charged that much and they said for 80000km there will be special servicing? Is this the servicing that they referred?
I would like to request all new customers to rethink before buying Nissan product.
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