I could not recommend both Nicole & James in getting our paperwork together, looking out for us financially and continued customer communication every step of the way.
A very positive experience and would definitely recommend.
Thanks for your support, its been great
Chris Browning was exceptional in his courtesy, knowledge and reliability, the NLC service was great and Chris was able to answer all my queries promptly. The arrangement was tailored to what I wanted without pressure to conform. Thanks heaps
Justin Barbuto has made this whole experience so simple and easy.
Was able to answer all my questions within a very prompt time frame.
Thank you so much for your professionalism.
Great job Justin
An Excellent and Seamless process
I have just completed my third Lease through NLC. Simon Walsh was excellent in processing the current lease. Extremely helpful and provided a seamless process. Highly recommend NLC for Vehicle Leasing.
Excellent customer Service - They listen you and provide the best care. I love it
Customer care is very good. I had few issues, but the Customer care Manager spoke with me and provided the commitment for the improvements. Their online portal is very very easy to use as well and I would highly recommend anyone to go to NLC for the novated leasing.
Excellent cutomer service again
Taylor McClintock did a fantastic job making the whole process smooth and stress free from my end. She coordinated everyone and did it all in such a short time period. Her customer service is second to none. Thanks Taylor. A job well done
Very easy experience
Just leased a vehicle and the process was excellent. Taylor McClintock took care of all the hard work, and did a great job in negotiating the price of the vehicle.
No Problem - Easy - Smooth - Best Deal.
No Problem - easy - Smooth and best deal. dealing with Jonathan on NLC Chattel Mortgage - was great and - very quick resonance and quick discharge - very competitive rates for car fiance. highly recommend. .
I would provide 0 stars if possible. My partner has had non existent customer service in regards to her lease and the price she has been forced to pay for her insurance and terrible. I work in a large statewide industry who were considering NLC and that has been scrapped after this experience.
my complaint was dealt with fairly and i was satisfied with the outcome thank you.
I have had 3 leases with NLC. I always found their sales team helpful..however, when trying to move my lease as i am moving jobs it was hopeless. I attempted to start this process 3 weeks ago. It cost me $267 to pay for a deed that apparently wasnt required.
i was refunded this amount aftet dealing with the Financial Controller who listened and actively resolved my issues.
thank you for resolving this matter to my satisfaction,
Wish I shopped around don't use NLC
This service is terrible, I had issues with communicating with them. Everything was last minute stuff and in the end I had to organise my own insurance. As they were making it my problem and they didn't contact me for a week regarding my paper work was incorrect.
I wish I never went through them .
Even getting my vehicle and the information out of them is bad.
Regret signing up
Customer service was amazing (bordering on too much) before I signed up. Afterwards non existent. I wish I was kidding but have been emailing about our account being thousands of dollars in credit for 6 months with nobody yet to call me despite repeated requests and even lodging an official complaint. Frustrating as when we signed up I specifically asked what would happen if we went into credit and was told that the money would go straight back into our account. Great business model for NLC to have thousands of dollars for each client sitting in their account.....
Couldn't be happier.
My expierence with Taylor at NLC was an absolute delight. The best customer expierence i have ever had. She was so helpful in fulfilling my needs, i was blown away with how she conducted herself both personally and professionally.
I couldnt be more happier with my lease that she helped me with.
Well done Taylor and thank you.
Avoid at all costs
As you can see from other reviews, the transparency of this business comes down to the morality of the representative you talk to, not from company-wide values.
There are many problems with this business:
1) They don't record phone calls, which wouldn't be a problem if they operated ethically, ie, they continuously told us one price, then when the first payment came round, it was completely different. They also avoid emails (probably because then what they declare, would then be in writing).
2) They say they negotiate the price of the c...ar on your behalf (which was great when they first gave us the price), only to find out that they accidentally miscalculated this....(before this they also quoted the wrong car brand...). The correct price negotiated was next to nothing, but within budget, so we can deal with it. 3) First pay deduction comes around, it's much higher than discussed on the phone and negotiated, nothing they can do as we signed the contract...despite being informed numerous times that the price would be different....no phone call to prove this took place so we have to pay this.
BEWARE! Would rate zero stars if I could
NLC have the worst customer service I’ve ever experienced from a finance company.
No transparency, not getting ‘full’ answers to my questions meaning the situation that arose I was completely dumbfounded as it was the opposite of what I was told. They also do not record calls so it can’t be proven what they have/haven’t told you. It has felt like I’ve been conned by this dodgy company and I will be telling everyone never to use this company. I’m going to make a formal complaint to the ombudsman. DO NOT USE NLC.
Read the fine print on costs- very carefully
I have had a novated lease with this company-
When it was sold to me I was unaware that the carbon charges are optional- this was not how it was sold to me.
When I found out that it was optional it was put to me to “prove” that it was sold as compulsory- and the guy who sold it had left!
Also insurance is excessive- you can source your own but then why pay an admin fee for these “services”.
Getting anyone to call you back or answer your emails can be difficult also....With the excessive carbon costs, and insurance I am not really seeing how this novated lease actually bennifits me. Be careful read all the fine print on charges.
- Verified customer
NLC's saving grace
I have been a customer of NLC since 2014 and have had mostly pleasant interactions with the team. Thanks to the recent hail storm before Christmas, I was in need of a new vehicle. For 2 weeks after the storm, I was continuously calling NLC and other 3rd party organisations with NLC to see what kind of progress my claim had made. It had been 2 weeks since the storm, I was car-less and I was still paying a lease and waiting on my payout from my written off car.
I couldn't wait around for the money and decided to start a new lease. I was event...ually placed in the hands of sales consultant Karli Mann. Thank GOD for this as Karli was nothing but fantastic. It took roughly a week from when I found the car I liked to me picking it up from the dealership. Karli would always write back to my emails in a timely manner and made the whole ordeal of trying to get a new car so much easier. From what was a frustrating and headache of a situation, Karli managed to turn things around with her quick service, her friendly and laid-back personality and the follow-up phone calls to let me know how things were progressing. On top of this, not once did she become frustrated or annoyed when I called to ask her one of the 1,000 silly questions I had. Great asset to NLC and an even greater person. 4/5 due to the Issues I encountered before Karli.
- Verified customer
I was referred to NLC by 2 work colleagues. I took out a novated lease for a Duel Cab 4x4 with a heap of accessories. It took NLC 3 attempts at getting the vehicle ordered because they or the dealership couldn’t understand Clear instructions on what brand and type of accessories I wanted. Eventually the car was ordered, but was delivered 1 month late. After I had signed most of the documents, I basically was left to chase up the car delivery directly with the dealership. The NLC customer service agent wasn’t interested and started giving me a...ttitude. At this time, I had no vehicle and was hiring a vehicle. I had to hire a vehicle for 3 weeks due to the late delivery of the vehicle. After being warn down with this, the finance documents come through a week before the car was ready. I see an interest rate on the documents around 10% so I signed the lease documents. I ended up getting the car and of course the accessories were incorrect despite me detailing them with make and model details down to the clearest detail. 8 months went on running the lease and I changed jobs due to a wonderful opportunity presented to me. My new employer wouldnt support a novated lease so I took over the direct finance payments. This is where I delved into the lease. It turned out I am paying 14.5% interest and they also added a lease protector insurance policy worth $5,500 or over 7% of the loan. I signed a lease protector insurance even though I didn’t require it but they said don’t worry about it, it’s just a standard contract requirement. They never discussed the policy cost. I have been back to NLC requesting some compassion in reversing it and was told that they could in special circumstances. My emails now go unanswered. I also have contacted the financier. They were very helpful in providing me all the info on interest rates and what extras were included in the finance but also werent interested in a refinance either. I love my car but this is the single biggest financial mistake of my life. NLC hide all the detail and in my opinion, take advantage of honest people who don’t fully understand the devil in the detail. This is my last reach out to NLC. I will not rest until an amicable solution is met or I’ve given advice to people interested in taking out a novated lease with NLC
Questions & Answers
i just signed up to a new lease, do i have the ability to remove the fuel and maintenance, rego, insurance, costs and just pay the lease for the car itself pre tax, remove the other options at a later date? im just thinking if in the future i want to change is that possible. the only small thing i don't like is that the maintenance costs are not pre-tax they are taken out of my post tax pay and its not really worth it for me since the running cost allocations are very high and not realistic.
Hi Sylvia, thanks for your enquiry. To answer your question, could you please email your best contact details and car registration to email@example.com so that I can arrange for a customer support representative to contact you? Thanks, Lucy
Is there an establishment fee for the nlc account? What other fees does nlc charge?
Hi John, thanks for your query. Fees (i.e. Establishment or Administration) are based solely on employer arrangements. We will be more than happy to discuss fees associated to your employer if you would like. Please let us know of a contact number and preferred time-frame and we will be more than happy to follow up with you. Alternatively, please feel free to contact us on 1800 652 652 to discuss in further detail.
Hi, I have already signed a lease, and only just stumbled on this review site....hmmmm i must say mixed, its either good or bad. Up until now, NLC have been great.
I am about to submit a claim for reimbursement of rego so I hope im not waiting 1 month to a year to be reimbursed, hahahaha.
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