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Noa Home Australia
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Why didn’t I check the Australian reviews !!!!!!
Ow goodness !! Do not make the same mistake as me! I have had the most terrible experience with a mattress purchased from noa .. what a horrible company :(
They take no responsibility!
They turn everything around on the customer!
They send generic emails at 1am Australian time!!!
They have offered me Zero help
I am so sad I didn’t just get a mattress from snooze, companies like this make people distrust online business.
Thanks noa for this utter disappointment.
- 3 reviews
The mattress is slumping
So I got this in a king with my partner and after a year his side is slumping a lot. I can feel it when he gets into bed. And the middle section is horribly hard compared to his side. It now feels like there are three parts to the mattress. We reached out to them and they said take a photo and the slumping has to be visible like with a ruler but it's not visible but you can tell that there is a huge dip where he sleeps and it's noticeable. It's not to the point where he can't sleep he just has to sleep in the same location all the time. I shoul...
Read mored have done way more research on them but they were new at the time. So now I'll wait till I have more money and we will go with someone else and trow this one away. We can still use it but I wouldn't give this thing to anyone. Look at others and do your research before purchasing from NOA
Hi April,
Thank you for sharing your feedback regarding your Noa mattress....
Read more We're truly sorry to learn that the mattress no longer provides you and your partner with the same level of comfort and support that you've enjoyed from it previously. It is certainly not unusual for any type of mattress to show slight signs of indentation over time and usage, as we tend to typically sleep in the same area on the bed. For this reason, we always recommend that our customers rotate their mattress 180 degrees every 3-6 months to maintain its shape. We also offer all of our customers a 15-year limited warranty against manufacturing defects on our mattresses. As our team has shared with you, we cover any indentation that is greater than an inch (without additional pressure applied when measuring). Slighter indentations would be considered normal wear and tear. We hope this information is helpful. Our team remains available to you at any time if we can assist you with anything else, we're always happy to help :)
Noa Sectional: Charcoal is actually BLUE
The actual couch itself I'm happy with, it's super comfortable, practical and nice to know I can move it around as needed.
BUT I ordered the charcoal colour and it is not at all close to the images provided on their website, it is quite clearly blue....when I got in contact they said "It's viewed differently in different lighting situations". I'm sorry but that's a big fat NO from me...it is BLUE.
Also annoyed because originally I wanted cream but it said it wouldn't be available for a month and we needed a couch ASAP. The following day after...
Read more I purchased the charcoal couch the cream was magically available again??? I am happy with the product itself (minus the colour issue) but the customer service is not existent. I can't find anywhere else but here to leave an honest review. They're lucky the product is comfortable and I don't hold grudges. If you want good customer service don't go here because all you'll get is automatic responses from people in another country. Please be mindful before purchasing from them as the reviews on their website are selected to make it out like they're the best in the business.
Hi Tiffany,
Thank you for sharing your comments regarding the Flow modular sectional that you recently purchased....
Read more We're truly sorry to learn that you were not satisfied with the assistance provided to you by our team, despite our efforts to provide you with the clarity you were looking for. We always want our customers to be entirely happy with their purchase. For this reason, we provide as much detail regarding each one of our products on our website. Additionally, we proudly offer free fabric swatches for our sofas, to ensure our customers are happy with the fabric and colours offered prior to placing their order. We also provide the option to return sofas within 14-days of delivery, based on the criteria provided on our website and customer invoices. We understand that the colour may not be what you hoped for however, it is not uncommon for product colours to vary from one display monitor and / or device to another, as indicated on our website. Also, the lighting in your home may play a significant role in the colour perceived of the product, depending on the amount and type of lighting it's exposed to. In terms of product availability, we do our best to provide accurate back-in-stock dates. In order to do so, our team updates our website daily, ensuring this information is readily available to our customers at all times. We truly appreciate receiving our customers' feedback following their purchase, as it allows us to continuously work on improved of product and service offerings. All the reviews shared on both our website, and third party websites are genuine reviews from our customers, good or bad. Thank you again for sharing!
Find out how Noa Home Australia compares to other Furniture Shops
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Delivered without brackets and screws. Called, they posted out HALF the screws and the wrong brackets...
Posted out the bed and mattress with NO screws or brackets. I called, they posted out about half the screws I need and the wrong brackets. Trying to call but can't get through to get help. Sleeping on the floor. Great.
Hi Travis,
Thank you for sharing your comments and we're truly sorry that you are missing hardware components in order to complete the assembly of your new bed....
Read more We see that a member of our team spoke to you over the phone and has already requested that the missing parts be prepared and dispatched to you right away. We sincerely apologize for the inconveniences caused and remain at your disposal if there's absolutely anything else that we can help with :)
Pacific modular sofa
We gambled and bought the sofa online from Noa Home, the website said in stock and it came at the expected time frame! Only thing was that the one out of 4 parts came in one week and all the rest in the week after, people on the phone were super nice but they didnt know what was going on, why or when it was gonna come really. Well it all got here in the end and i love it! Good quality, nice fabric, im happy!
Hi Lari,
Thank you for taking the time to share your comments with the ProductReview community....
Read more We're sorry if there was any confusion surrounding the delivery of your order, but are thrilled to know that you're loving your new Pacific modular sectional :)
Terrible customer service
I purchased the flow sectional well over a month ago under the guise that it would be restocked on May 10. During the waiting period I checked me emails frequently for status updates & was shocked that I never received any - not even by May 10 that date NOA claimed the couch would be restocked.
I realised that the onus was clearly on me, the costumer, to figure out when I could expect the seventeen hundred dollar couch I had paid for, which had me scratching my head. After calling the customer service line, a representative seemed just as con...
Read morefused as me, left me on hold for a lengthy duration & then promised I would receive an email with the date of arrival the next morning. That email was supposed to come yesterday however I am still waiting. How can information as simple as this be so hard for a company to provide? How is it that you can rake a customers money up front without having any idea / security around when you can deliver them the item? This is utterly confounding & I cant believe I’m spending my time chasing this up. I receive more professional customer service at a two dollar store. Please remedy this issue ASAP - I do not wish to waste any more of my time here.Hi India,
Thank you for sharing your feedback regarding your experience with us and our third party transporter....
Read more We're truly sorry that your shopping experience with Noa Home has not been a seamless one and that our transporter has been unable to provide you with the clarity you were looking for regarding the status of your delivery. We can assure you that we are working with our carrier partners to have this matter resolved for you promptly and to your entire satisfaction. Please know that our support team remains available to you at all times if we can be of any assistance to you.
Hi,
I am now chasing up the third party transporter for information on the status of the couch, and thus far they are unable to provide me with any updates....
Read more Given that I purchased the couch from NOA, can you please let me know why I am now responsible for chasing up information with the third party transport company. If there is an issue with the ability of the company you have chosen to deliver your product, is it not your responsibility to rectify this...rather than shift all blame onto them? Further to this why are you unable to send me a new couch if the other couch is lost somewhere along the mail chain. If I do not receive a delivery date for my couch that I have paid for in full by EOD tomorrow, I will be contacting the ombudsman. Your message above offers no resolution, this is without a doubt the worst customer experience of my life, I am starting to think you are running a scam. SEND ME MY COUCH.Hi India,
We completely understand and once again, are truly sorry for any troubles caused....
Read more Our team has provided you with an update on your order via email - we are hopeful that you'll be satisfied with this resolution, and invite you to let our team know if there's anything else that we can do to be of further assistance otherwise.
- 18 reviews
- 13 likes
Worst customer service ever
Whatever you do don't subscribe to this company as they will haunt you with advertising emails for years. Purchased and had to return mattress but the emails keep pouring in without any way to unsubscribe which is illegal I believe. Staff do not want to help and redirect everything back to the customer. BEWARE and be warned.
Hi Karen,
Thank you for sharing your candid feedback and we're truly sorry to learn that our team has not provided you with the level of support you hoped for....
Read more At this time, our customers have the option to sign up to our mailing list directly on our website should they choose to do so. All of our customers have the option to unsubscribe to our newsletters and email updates by clicking on the "Unsubscribe" option within the newsletter at their convenience. We do not oblige any of our customers to be or remain subscribed to our mailing list. Our newsletters are intended to provide fun and insightful updates and information regarding our product and service offerings, to our customers who wish to receive them.
There was NO unsubscribe option available hence my repeated emails to you - check them. You had repeated authority to unsubscribe on my behalf but obviously found that too difficult to do. Your compan...
Read morey has hence been relegated to the spam folder forever.
- 10 reviews
- 31 likes
- Verified
Pacific sofa - rubbish quality and faulty - don't bother
The messing about and frightful quality are not worth the effort. I purchased a 'Pacific' modular sofa originally on 28 February, had to cancel purchase because Noa could not manage/grasp delivery instructions, then re-purchased at 2 March because I wanted the sofa Noa had on its website.
The sofa arrived, and I really love the look of it. HOWEVER, one module has a flaw in the fabric that looks like a pull or knot. It cannot be missed. The sofa is rubbish quality too, but it looks nice (bar faults). After telling me that I should keep the sof...
Read morea for the 'trial period' of 30 days and see how I feel after that time, which is not in compliance with Australian Consumer Law, I had to demand a module replacement without flaws - as I believed I was purchasing. I have received copious nonsense emails with insincere apologies and offers to do ‘absolutely anything’, apparently written by an obsequious 15 year old. I have also received many emails telling me how good Noa considers itself and how surprising it is that the sofa would be faulty. Noa's excessive use of superlatives in its email responses just makes the 'give me a product without flaws and faults' process all the more insincere and untrustworthy. A replacement module arrived today, 17 March. The delivery people don't bother with masks and throw the furniture about/drag it. Even better, the replacement for the faulty sofa piece is in the wrong fabric, wrong colour and different proportions to the other modules originally purchased. The replacement does not match the other modules, at all. I would recommend NOT purchasing from this entity. The sofa looks great in the ad but in fact, the actual product is cheap and nasty, and faulty. Noa seems unable to provide a sofa that is not faulty. The messing about and time wasting, having to be away from work to try to meet the delivery people, and having to chase up the elusive Noa to have a not faulty sofa delivered take up too much time and effort. The actual product, the Pacific sofa, is not worth the drama. At any rate, I still do not have the sofa that I was led to believe I was purchasing, but I do have four large, poor quality and not matching pieces of a sofa in my small apartment, taking up space. Noa is taking the p*ss in the Australian market.Hi Claire,
Thank you for taking a moment to share your candid feedback regarding your experience with Noa Home....
Read more We're truly sorry that a component of your sofa arrived to you damaged. We can assure you that our team is working in partnership with our distribution centre and carrier partners to ensure this matter is resolved promptly and to your entire satisfaction. We see that your exchange has been scheduled and you'll receive a new sofa component within the next 24 hours. Please don't hesitate to reach out to our team at any moment, we're always happy to help.
Damaged goods and poor customer service
I had waited months to purchase myself a new bed frame. That excitement was short lived.
The box arrived badly damaged (see photos) I opened the box the following day as I was scared the contents may have been damaged. When I opened the box it was clear that the product had been a return and had previously been unpacked and repacked poorly (see photo) This is literally the state of the box on opening!!!
I examined each wood section as it hadn’t been protected from metal components and found a couple of damaged sections (see photos)
Follow...
Read moreing the returns/exchange process on the Noa website I sent the photos. 3 emails and one Help Desk request to support and still no response from them. I am yet to assemble the bed to comment on the quality of the product.
Hi Barney,
Thank you for taking a moment to share your comments regarding your recent purchase with us....
Read more We would first and foremost like to apologize for the condition in which you received your new bed. We can assure you that we do not, under any circumstance, delivery returned goods to our customers. Our beds and bed frames are not eligible for returns once opened / assembled and therefore, we can confirm that the product you received is brand new. Following the photos you've provided us, we can confirm that unfortunately, the box was damaged and mishandled during transit. Please know that we have already addressed this matter with our third party transporter, as this is certainly unacceptable and in now way how we expect our products to be delivered to our valued customers. Our team has responded to your email inquiry with resolution options for you to choose from. We look forward to hearing back from you, so that we can have this matter sorted for you as quickly as possible :)Find out how Noa Home Australia compares to other Furniture Shops
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Worst customer experience ever
Beware of this business! NOA is an overseas run company with no local customer service team. I called several times and after waiting on hold for several minutes was directed to a voice machine and my calls were never returned. After 2 weeks of not receiving my item (they state next day delivery), I left another message then email for a cancellation, which wasn’t processed. It was delivered today to ground floor blocking my foyer and posing a safety hazard - and I'm on the top floor and cannot get it to my place! Plus I already tried to cancel it!! They have refused to cancel and refund my order and I am having to follow them up! Give me my money back!!!
Hi Paul,
Thank you for sharing your candid feedback, we'd be more than happy to address your concerns with the hope of providing some clarity on what has transpired during the processing and shipping processes of your order....
Read more First and foremost, we're truly sorry to learn that our support team has not provided you with the level of service you expected. Our team provides our customers with support via email, chat and phone, and ensures to get back to all customer inquiries within 24-48 hours of receiving them. As indicated on our website, we are unable to modify / cancel an order once it's been received in our system. At the time you requested to cancel your order, it had already been processed and therefore, we were unable to cancel it at that moment. At this time, we do not offer or advertise next day shipping. Processing and transit delays per area are provided on multiple pages on our website for our customers' reference. That being said, we proudly offer free shipping on all orders. This service includes threshold delivery only, as explained on the Deliveries page of our website. In other words, our third party transporters deliver orders to the first point of entry. Our team has requested that your order be collected as soon as possible, and we will process your full refund once the collection has occurred. Please don't hesitate to reach out to our team at at time if we can be of further assistance in the meantime, it'll be our pleasure to help.
Interesting. I have left several messages and sent several emails and you respond only on a public forum. Pathetic. Also, you might want to double check it is actually being picked up today because I ...
Read morehave spoken with the courier and they have no recollection of your so called contact.Hi Paul,
We can confirm that our support team has responded to your email inquiry. As well, our carrier partner has informed us that they have spoken to you over the phone and confirmed that the nece...
Read moressary arrangements have been made for the collection of your order.
- Verified
Mattress hasn't arrived and staff wont help!
Contacted Noa staff and courier staff after package stopped being tracked. Was told label had been ripped off and it was sitting somewhere and no delivery estimate could be provided. This has occurred between 11 Feb and now. Noa staff will not help and provide their generic responses and wont issue a refund and recall their parcel. Their third party company wont assist other than to say "sorry no update as yet". I paid for the mattress upfront which wasn't cheap! Trying to get it though is proving to be an absolute nightmare! BUYER BEWARE - this company will take your money and wont deliver your goods. Complaint lodged with Fair Trading to get this resolved.
Hi Kyllie,
Thank you for taking the time to share your feedback regarding your experience with Noa Home....
Read more Kindly note that your order was processed and dispatched from our distribution centre within 24 hours of being placed, and is currently in transit, making its way to you. As indicated on our website, transit delays to your area are estimated between 5-10 business days; additionally, there may be some delays in light of circumstances surrounding Covid-19. Our delivery policy and delays are clearly provided on our website to ensure our customers are aware of the timeline when placing an order with us. That being said, we've requested an update from Allied Express regarding the status of your delivery, and will make sure to follow this matter closely to ensure your order is delivered to you as quickly as possible. Please don't hesitate to reach out to our team if there's absolutely anything else that we can assist you with in the meantime, we'll be more than happy to help :)
Hello, the delivery timeframe of 5-10 business days has been and gone and I still have no mattress or refund. Noa wont refund me until I have a mattress but Allied Express have advised they don't know...
Read more where my item is and so cant deliver it. What am I supposed to do here? Surely Noa can issue refund to me whilst they work with Allied Express to get the mattress back. Other companies can do this, why can't Noa?Hi Kyllie,
As indicated on our website, some orders are experiencing slightly longer than expected transit delays....
Read more We can assure you that our team is working closely with Allied Express to ensure your order is delivered to you promptly. Once received, you can either reject your order on delivery or let us know that you've received it, and we'll gladly assist you with the returns process :)
- 2 reviews
- 1 like
Don’t trust this company
Yes there mattresses and couches look extremely comfortable
But I would not recommend purely because of their customer service lack of knowledge on their own company.
After contacting them multiple times via phone I was told that the couch could be shipped to my location only to have issue when it came to ordering it here
My partner then rang them and he was told they couldn’t ship here
Each person we spoke to gave us a different answer they then tried to say that their website stated they could not ship here which in fact it didn’t
It said there were delays to this location and it still allowed you to choose that location at checkout.
...
Hi there,
Thank you for sharing your candid feedback. Please accept our apologies. ...
Read more Our sofa collection requires special handling from a white-glove transporter which operates primarily within specific postcode areas. Our team always tries to see if exceptions may be made (which at times we successfully do for out of area shipping addresses); unfortunately are transporter was unable to do so here. Once again, we're sorry for any misunderstanding. Please email our team anytime and we'll see if there's anything further we can try to do. With warm regards, Maggie
- Verified
Flow Sofa okay, delivery not okay
I spent a long time searching for the perfect sofa for my space and was attracted to the Flow Sectional for the colour, style, flexibility to configure the pieces as I needed, and fast delivery. I don’t dislike the sofa itself as it’s comfortable and the fabric feels soft (but it a little on the shiny side). It is definitely darker than the photos on the website though and the shade of grey is definitely different, which is disappointing. Surely it’s not hard to put some accurate photos on the site. I am not going to go through the pain of retu...
Read morerning such a bulky item over a colour, but I’m forever going to think about what I had hoped to receive. I think they really need to review their delivery proposition though. If I’m spending $1,699 on anything, I’d at least expect to have some kind of certainty on delivery date. This is a sofa, not a pair of shoes - I should ideally be home to receive it, so I need to know when it’s coming to be home for it. My delivery was made randomly after contacting Allied Express asking them why it was sitting in their depot for a few days with no movement. I specifically left instructions to leave the packages in front of my unit as I’m up two floors, but instead the three wrapped pieces were left at the front door of the apartment block - extremely embarrassing to come home to, and impossible for me to take up the stairs myself, so I had to rely on asking a friend to help me take 3x26kg pieces up with me. The plastic on one of the parcels was also torn. Thankfully the sofa itself was not damaged. I’m also left with packaging to dispose of. I’ve learnt my lesson and will stick to a real furniture store where I can physically inspect the piece and arrange delivery with the seller. This is not a way to buy furniture and I’m sad because I really was excited to try something “different”.
Hi Robert,
Thank you for sharing your feedback on your purchase of a Flow modular sectional. If I may, I'd like to share a few comments....
Read more First, please accept our sincere apologies if the delivery experience was disappointing. We've currently in the process of transitioning to a white-glove transporter in two more major metro cities to provide a greater level of personalised delivery service for large, fragile home furnishings. In terms of colour and product selection, may we ask if you requested fabric swatches? We offer, free complete sets of fabric swatches for all our products; this allows customers to see, touch and feel available colours and fabrics prior to completing a purchase of a product for their home. Lastly, we offer a flexible return policy within 30 days. If you have any further questions or concerns, please feel free to write our support team. Thanks again for your candid feedback, Maggie
- Verified
Love my Flow Sofa!
I've got a 4 year old and she absolutely adores this sofa. I didn't think twice buying the cream coloured one knowing that I can easily clean it. The sofa is so easy to move around which is really a plus!
Truth be told, the distribution part was a bit of a let down but the customer service from the company itself had been very reassuring.
I ordered my sofa early November of 2020 and it is clearly indicated on their website that it was a PRE-ORDER and that they are estimating to receive the stock by the first week of December. When I did not h...
Read moreear from them on the first of Dec, I emailed them and their customer service was very apologetic, took the time to explain the cause of the delay and offered a discount. I was given another ETA (second week of Dec) and was advised that they'll keep me posted in case of another delay. They were able to deliver my sofa on the second week of Dec so I was happy, there was a bit of a hiccup though as it was the wrong colour. I contacted their customer service again and the process to exchange had been smooth although I had to wait again as the pickup was needed to be booked and the shipping of the correct sofa can't be done on the same day. (The colour is indicated on the label of the packaging but I was busy at that time so I didn't read it. Their courier could have taken the sofa with them on the same day that it was delivered.) As I understand, Noa uses third-party distributors so my experience may or may not be similar to other customers. But once you get past the complexity of the shipping of the product, you'll find that there is actually a really good small, entrepreneurial team behind this company who is just trying to get their amazing products to a wider audience.Hi Christine,
Thank you for taking the time to share your candid feedback regarding your experience with Noa Home....
Read more We sincerely apologize for any bumps along the road, but are truly happy to learn that our team was able to assist you every step of the way in a satisfactory manner. More importantly, we're thrilled to know that you (and your daughter) have been enjoying your new Flow sectional :)
Worst purchasing experience of my life
Ordered a sofa from Noa and received an email notification with delivery date details. Sofa did not arrive.
Called the Australian contact number for Noa during business hours, on the hour -- no one answered. Called their third party delivery provider (TMS - the only contact details available) -- spoke to three different representatives who said they would investigate and call back -- they did not. Called Allied Express, who claimed they had no record of the consignment being picked up (even though a consignment number was provided).
Do not purchase from this company.
Hi Michelle,
Thank you for sharing your comments regarding your recent purchase with us....
Read more We're truly sorry if you had difficulty getting in touch with our team over the phone, as we have been receiving a higher than normal call volume at this time. Your order was placed on 5th January, and processed the very next day. In order to prepare an order for delivery, consignment details / labels must be created. You therefore received consignment details regarding your order, which would allow you to follow the progress of your delivery once dispatched. This email also provides delivery milestones (dispatched / in transit / onboard for delivery / delivered) to help determine at what stage your delivery is at. After further verification, your order had not yet reached the "in transit" stage and therefore the delivery has not been missed. Although an estimated delivery date is provided, this date remains an estimate, and is in no way guaranteed. As indicated on our website, orders typically shipped within 1-7 business days, once dispatched. When you contacted Allied Express, they were unable to assist you as their driver had not yet collected the order from our distribution centre. Only once the order has been collected and scanned into their system are they able to provide you with further details regarding your delivery. At this time, we can assure you that the processing and dispatching of your order is underway and following the standard, thorough process that all our customer orders go through. Please feel free to reach out to our support team at any time if we can provide you with further details regarding your order and / or our delivery process. With regards, Maggie
Thank you for your response Maggie.
To be clear –– the issue is not with the delivery times indicated on your website. Rather, it is that I received very dissimilar estimates in the email notificatio...
Read moren to those on your website that were confusing; add to this that I effectively lost a day's annual leave in an attempt to seek clarification on the discrepancies.Hi Michelle,
As indicated on our website, we do not schedule specific dates for in home deliveries. We do not advertise that we do, or provide any promises or guarantees to do so. Estimated delivery ...
Read moredates are in and of themselves estimates and therefore, do not require or insinuate that a customer should stay home for an entire day, for an estimated delivery date.Find out how Noa Home Australia compares to other Furniture Shops
Know better, choose better.
Questions & Answers
I have purchased a mattress, at the moment I am sleeping on an air mattress on the floor. Although it is still in delivery window I still called the warehouse to see what was happening. They say there’s no stock of this mattress in any of the warehouses in Australia. So I’m very concerned I am not getting the mattress anytime soon. I am leaving this interaction up with updates as the customer service is abysmal, and the warehouse said they only contact Noa via email. If that is a lie then shame on you, and if that is correct also shame on you. That’s absolutely terrible business practise to do to not only a third party company but also to your customers. You have one number and the others I’ve found all have the same answering machine service to Singapore. It is an absolute farce that you claim you are contactable by phone. False advertisement at its finest. Please tell me what the policy is in regards to things being out of stock, I want to know when shipments arrive because I know any problems with dispatch isn’t the warehouses fault. It’s false advertisement to take someone’s money knowing full well the item wasn’t in stock and claim it will arrive in 10 days. It’s day 3, no stock. I know how this works, I worked dispatch in a warehouse.
Also if you don’t reply to this in the next few days I will be leaving poor reviews on every single website that takes reviews
Hi Kimberley,
Thank you for reaching out to us and for sharing your concerns, we'll be more than happy to assist you with the status of your order.
In order to do so, may you kindly provide us with your order number?
We look forward to hearing back from you so that we can have this sorted out promptly.
Get an answer from our members and Noa representatives
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Hi Leyla,
Thank you for taking a moment to share your comments....
Read more We're truly sorry to learn that your experience with us has not been a pleasant one. If you would like to provide us with your order number, we would be more than happy to further look into what happened, as we strive to provide our valued customers with a seamless, most enjoyable shopping experience.