Noa Home Australia

Queen Parker Bed - Velvet – The bed is of good quality, it is sturdy, and as aesthetically pleasing as you see it is in the picture (which doesn't always happen with online shopping). Even the cushions that matched the bed I purchased were of good quality - I was fortunate to get this during the sale because the price was more than reasonable for the quality. The shipping… Read more ·  1

time was quite impressive considering it was during Boxing Day sale, also the delivery drivers had placed all boxes inside my home instead of dumping it outside my front door which was a nice change. After never hearing of this brand before, I now have full confidence in purchasing from NOA Home in the future. Thank you again

Helpful customer service – We were happy with our couch upon delivery. It arrived as pictured and was easy to assemble. After delivery, we reached out to Noa with a question about our order and we received very prompt and helpful assistance from their customer service team. Because of this, we would definitely purchase from them again in the future. Show reply

Great quality and fast delivery – We ordered a couple of mattresses for a bunk bed we had bought for our little one. Quality of the mattresses so far appears to be excellent and we got them delivered to us very quickly so we have had a great experience (this is our first time purchasing anything from Noa Home). Show reply

Great Mattress ! – I have had a great experience with Noa!! I have purchased 2 mattresses from this place. A Noa mattress and a Lite Mattress. The Noa mattress is great quality. We didn't however like the Lite mattress as much and felt it never fully expended upon opening. Given the 120 night trial we were offered a full refund. I'm waiting on that refund and… Read more ·  1

then I will purchase the Noa mattress instead of the lite. Appreciate the honesty about the 120 night trial. Delivery of the mattresses are fast and email communication is prompt. I'm overall very happy with NOA they also offer great prices for the quality of the mattresses.

NO DELIVERY Lead time – NOA work on having a human responding to emails and not a BOT. have been requesting for a delivery update as this should have been sorted via SMS notification. Did seem to work! people can't be assuming with lead times. Also no AU customer care number only a Singapore # which is as bad as your delivery systems

Shameful customer service – Ordered a mattress protector with my mattress. After waiting weeks for it to arrive I was told that it was out of stock and wouldn’t be available for another 8 weeks. After waiting I called back and was instructed it was to be delivered in 2 weeks. Another 2 months have gone by so I called again and was told it was due to ship that week. … Read more

Another week later and I still have nothing and no date on when it will arrive. Lies lies lies. Spare yourself the grief and shop elsewhere.

I wonder if they’ll replace my mattress after my son spilled juice all over it. The protector would have come in handy months ago….

I’m likely to receive a reply from the company that mentions that on my invoice there was a small line that said “Delivery Mid-November”, (it’s clear from past reviews that this is not clear to customers) which was 2 months from when I made my purchase. That was not the case. They did also give me a partial refund but only because I demanded it. A partial refund is no excuse for the poor communication and utter lack of customer service. It’s also inappropriate for them to sell items when they don’t have anything in stock. They lie on their website about mattresses being on sale. They’re always “on sale”. All up, the company and all of the customer service agents who works to feed their customers [Content Removed] in order to buy them time are all horrible. I’m embarrassed that they are a Canadian company. STAY AWAY.

Terrible customer service, terrible sofa – Bought the pacific sofa from Noa home. My sofa is clearly faulty - the springs inside the sofa are uneven and when you sit in the middle, it pushes you to the side. Additionally, when you sit close to the edge, you can feel the frame inside the sofa because the springs aren’t strong / high enough. I made a complaint to Noa, and they asked me to… Read more

send a picture / video. I said you obviously can’t see the fault, only feel it when you sit on it but they insisted I video so I sent multiple videos (they kept asking for more info) and their response is that they can’t see the fault, so send another video. They said bc they cannot “see” the issue, they can’t provide a resolution. I have told them to send someone out to sit on/inspect the sofa but they just say to send another video where they can “see” the issue. How can you see an internal fault without me cutting open the sofa to picture the springs? So they’re essentially saying if there’s an internal fault with the springs or frame of the sofa that they can’t see from the outside, they won’t take responsibility. They’re also doing everything they can to shirk their responsibility bc they’ve not only asked for multiple videos (which I have sent) saying they can’t see the fault, they then started insisting the fault must be from the way it has been used. It’s barely been sat on and I’ve only had it for a month.

Do not buy from Noa. Their products are either terrible or faulty, and either way they won’t even attempt to provide a resolution.

Unbelievably Terrible Experience with Noahome – I am compelled to share my utterly horrendous experience with Noahome, and I strongly advise potential customers to steer clear of this company at all costs. My ordeal began in October when I placed an order for a mattress, expecting a reasonable delivery timeframe. Little did I know that this decision would lead to an ongoing nightmare that has… Read more

left me frustrated and disappointed.

It is now December, and I am still without the mattress I ordered two months ago. Despite numerous emails seeking updates and delivery information, Noahome has failed miserably in providing any form of communication or reassurance. Their customer service is abysmal, and it appears they have no regard for the inconvenience caused to customers like me.

After persistently reaching out to them, I was promised on multiple occasions that the mattress would be delivered within November. However, this turned out to be nothing more than empty words, as I received no updates, no delivery, and certainly no further communication from Noahome. The sheer lack of professionalism and accountability displayed by this company is appalling.

In a desperate attempt to resolve the matter, I requested a full refund for my purchase. To add insult to injury, Noahome not only failed to process a refund but instead promised once again to deliver the mattress by the end of November. As a token gesture, they offered a meager $40 refund, a mere fraction of the frustration and inconvenience I have endured.

As of the 4th of December 2023, I have yet to receive any resolution or the promised mattress. At this point, I am left with no choice but to escalate the matter by contacting Consumer Affairs Victoria in the hope of finding a resolution. It is disheartening to witness such a lack of integrity and responsibility from a company that should prioritize customer satisfaction.

In conclusion, I implore anyone considering a purchase from Noahome to think twice. The level of incompetence, false promises, and disregard for customer well-being exhibited by this company is unparalleled. Save yourself the headache and stay far away from Noahome – they will undoubtedly drive you nuts with their unfulfilled promises and appalling customer service.

Can ship a mattress, but not a pillow! – I wanted to purchase a mattress, quilt, and pillows. After making sure they ship to our address (country nsw) I proceeded through check out to find my order couldn't be processed. After back and forth with emails, it turns out that Noa can ship a heavy bulky mattress box, but unfortunately can't ship pillows or a quilt to the same address even… Read more

though they had stock. Apparently they don't service the SAME area for bedding. Confused? So am I. Don't worry Noa, one of your competitors was more than happy and able to ship both a mattress AND a pillow to my address.

Matress is ok – Got a Noa Lite mattress and sorry to say the product is not worth the price tag. There are better mattress available in the market for similar price.

Awful product, Awful customer service – Mattress sagged after a few months of use (in the middle where no one is using). Have asked for a replacement and [Name Removed] is unhelpful and refuse to remedy the problem

Item came damaged, but customer service shone through – Got my Bed and mattress delivered within a week which was great. Unfortunately the headboard came damaged (all the boxes look beat up delivered by delivery guys wearing slippers and not a clue how to lift properly). When I got in touch with Noa, they replied within a day to come to a resolution and replace the missing parts quickly so I could get… Read more ·  1

things set up. The customer service team did an outstanding job in my opinion. Product wise, I think my new bedframe after fixing and mattress and awesome. 3 months in and the mattress is still great, and having some of the best sleeps in years. I will probably come back as a customer, albeit worried about their distribution partners handling of products, which appear to be appalingly bad...

Unsatisfied – The sofa is nothing like I expected, I bought it because my daughter bought a set of sofa 3 years ago and was and still is very happy with the quality but mine is completely different the quality is so poor that in few months looks like old sofa, my daughter is embarrassed for recommending it

Wish I’d read the reviews before ordering – I had very similar issues with delivery as other customers. My mattress sat for a week “processing” at Hunters facility in Melbourne and then another week here in Hobart. Ordered a bed from another company and mattress from Noa on the same day. Both had the same advertised delivery time. Bed arrived more than 2 weeks before the mattress. Ordered… Read more

late December and it took nearly a month to deliver even though it was in stock in Melbourne , Noa finally admitted their delivery did not meet the delivery window advertised after numerous calls chasing the mattress and I eventually got a small amount back as compensation. I’d have far rather had the mattress on time. It’s a shame their delivery is so bad because the mattress is actually pretty good.

Super comfy sheets! – The french linen quilt cover is so soft and comfortable. Getting softer with each wash too. Great quality. Already want another set in a different color Show reply

King Luxe Mattress – The Noa Luxe Mattress is a high-quality mattress that offers a comfortable and supportive sleep experience. This mattress is a great choice for those who are looking for a luxury mattress that doesn't break the bank. One of the standout features of the Noa Luxe Mattress is its hybrid construction, which combines memory foam, latex, and pocket… Read more ·  1

springs to create a mattress that offers the best of all worlds. The memory foam and latex layers provide pressure relief and contouring, while the pocket springs offer the necessary support to keep your spine properly aligned.

Another great feature of the Noa Luxe Mattress is its high level of motion isolation. This means that if you share your bed with a partner, you won't be disturbed by their movements during the night. Additionally, the mattress has a cool sleep surface, thanks to its breathable materials, which helps to regulate your body temperature and prevent overheating.

The Noa Luxe Mattress comes with a 100-night trial period, which gives you ample time to try out the mattress and make sure it's right for you. If you decide that the mattress isn't a good fit, Noa offers free returns and a full refund.

Overall, the Noa Luxe Mattress is an excellent choice for anyone who wants a high-quality, comfortable, and supportive mattress that won't break the bank. With its hybrid construction, motion isolation, and cool sleep surface, this mattress is sure to provide a great night's sleep.

Do NOT Buy From Noa - Do not follow through on delivery promise – Absolutley appalling & dishonest service from Noa - I ordered a bed early January from Noa with an advertised delivery date of late Jan which worked well for me. I received no update on delayed delivery, I only saw online that delivery was now early Feb which is when I reached out for an ETA on delivery as I require bed for guests arriving in Feb.… Read more

After 7 online chats with various team members that have provided no update except for 'its with our courier company' I still have no bed.

Noa completely pass the buck and blame the couriers, when I first enquired about the bed I was told multiple stories - I was told it hadn't arrived, it had arrived but hadn't been scanned etc ... I have even offered to get my own courier to collect the bed as I urgently require this.

There is NO level of customer service with this company which is disappointing considering they have a number of furniture items I was also going to order.

I work in Freight/Logistics and its quite easy to escalate an urgent order with a courier - flicking an email to a courier company asking for an update doesn't suffice from a customer service perspective. So here I am with no bed and guests sleeping on a mattress on the floor.

Would give zero stars if I could – In spite of all the feedback on Hunter Express, Noa still continues to use them. Ordered this bed as I hoped it would arrive quickly. Yes, I’m aware of the 3 to 14 day statement but almost 3 weeks in I still don’t have an ETA. Follow up calls to NOA are pointless, just lots of repeated apologies with no solution. Don’t bother replying to my… Read more

review with a pre-prepared statement on Hunter Express being a 3rd party or that it will be here soon. You literally have no idea and are making it up.

Wish I read these reviews before parting with my money. Looks like the Sallies will be gettting a newish bed in a month.

[Content Removed] stay away – Be extremely careful ordering from Noa. Payment collected 5 weeks ago. No communication, just making up excuses. Misleading and deceptive company culture. Consumer Affairs is currently investigating hundreds of complaints against Noa.

No Delivery, False Advertising, Waste of Time, Slow Response – I ordered the mattress on 19 Jan. Their website says it's ready to ship and charged me immediately. Ever since then I haven't received any shipping notice. I contacted their customer service several times regarding shipping, tracking, and delivery, their responses are very vague. Given that I have waited for more than a week and the order hasn't… Read more

been processed yet, I asked about cancelling my order and get a refund. Then immediately they told me it was dispatched and give me a tracking number. The tracking shows the order was picked up on 27 Jan. And ever since then it's in the depot with no updates. They are using Hunter Express for delivery, which has a 1.5/5 stars on Google review. Regardless of that, their customer service agent told me my order will be delivered by 3 Feb, so I pushed all the work and stayed at home for whole day. But apparently that's just another lie. I waited and there's no contact from delivery at all. I checked the tracking detail again and found out that since 1 Feb, they only scanned one item instead of two, which suggest one of the item may be lost. So I contacted Noa again, apparently they had no clue whether my order was missing or not. They just told me to wait for 5 more business days and at the mean time I have to sleep on the floor. By this time I seriously think it's a [Content Removed] or [Content Removed] website. I would never buy NOA again or recommend to anyone. You can tell it's been waste of my time following up with them back and forth from this post. Just buy their competing brands and save you a lot of hassle.

Perfect comfort and firmness – Really like the firmness of this mattress, and can't feel the other person moving which makes such a big difference from our last mattress! Have had it a few months now, very happy with the mattress for the price. Show reply

Minimal back pain – I suffer from fibromyalgia and I have struggled with aching muscles and joints (particularly the back) for years. After researching and comparing I noticed that NOA sounded like it fit not only my needs but was not too expensive. The mattress I wanted was out of stock and wouldn't be delivered for two months. I was hoping for an extra discount as… Read more ·  1

a student with chronic pain, I am financially conscious, but understandably, there wasn't. The mattress was delivered earlier than expected and I have had beautiful sleeps in it pairing it with other routines to manage my pain. Thank you NOA, I will definitely be being a return customer !

Affordable and comfortable – After having our previous mattress for far too long, we're obsessed with our Noa Mattress. Our quality of sleep has improved but the biggest aspect has been that we no longer wake each other up when we move in bed! The handles on the side are stupidly convenient and I can't believe what a difference having some small like that is! We went with the mid-range option and the value for money is definitely there. Show reply