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Noa Home The Noa Single
- 2 reviews
- 2 likes
Mattress ordered in April with an understanding that matters had a few weeks backs ordered
Now 7 weeks later still mattress.
Noa are still advertising mattresses in stock end of July.
Yet haven't received April's stock yet.
I also have to agree with The other poster about rude customer service no follow up and frankly lies.
I was offered a $60 compensation that a declined but asked for other options which were refused without a thought
I asked to speak to a manager the CS person said they were a manager but couldn't make decisions.
Also advised the office management don't speak to customers
When I ask for follow email about our conversation they conviently always leave off the dates discussed.
No follow up ever!...
- Incentivised Review No
Sorry but that is not accurate
Again these are untruths
You currently have the mattress in stock that arrived June 25th as per our phone conversation yet I have emailed multiple times with no respons...
Hi Ollie,
Unfortunately, as there is no order number assigned to your review we're unable to validate the information provided in your latest comments....
Read more Please provide us with your order number and we'll gladly look into this for you to better understand any misunderstanding.Amazing! I bought for my 3 yr old and she sleeps well on it, that's qualification enough for 5stars! Its comfy, well made and just the right amount of support.
When I rest on it too I'm actually a bit jealous. It's comfy and very supportive without the annoying bounciness of a regular spring mattress. So great for my bounce-off-the-walls 3yr old.
Purchased in at Noa Home Australia.
- Value for Money
- Sleeping PositionBack, Front and Side
- See all answers
Hi Kelly,
We're thrilled that your daughter (and you) is enjoying her Noa mattress :)...
Read more Wishing her many more restful sleeps!Review collected in partnership with Noa
The reviewer stated that an incentive was offered for this review
- 5 reviews
- 2 likes
Son has no complaints and has no issues sleeping! My only grip, was when we wanted to order another, there was no stock so I could not be bothered waiting and ordered one from a competitor.
- Value for Money
- Incentivised Review No
- See all answers
Hi Averne,
Thank you so much for sharing your comments and we're so glad to know that you're son is enjoying his new mattress....
Read more Wishing him many more happy zzz'sReview collected in partnership with Noa
I have suffered from lower back/hip pain for years due to a hypermobility disorder. I was desperately searching for an affordable mattress to help support my joints and help me sleep comfortably. I used to lie awake for hours in so much pain. The Noa mattress supports my back so well I’m finally getting a good nights sleep! I wake up with a bit of stiffness but no major pain! It’s a game changer for me.
Purchased in .
- Value for Money
- Customer Service
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Hi Amanda,
We couldn't be more thrilled to learn that your new Noa mattress has finally been able to provide you with the supportive and restful night's sleep you were looking for and very much deserved....
Read more Thank you so much for sharing! Wishing you many more happy zzz'sReview collected in partnership with Noa
The reviewer stated that an incentive was offered for this review
Find out how Noa Home The Noa Single compares to other Mattresses
Know better, choose better.
Bought the mattress for my 4 year old son. I haven't myself slept on in all night but whenever I lay down on it it always feels comfortable but supportive at the same time. My son seems to love it and sleeps through the night without issues. Delivery was also within the specified timeframes. It is quite a heavy mattress though which can make changing sheets difficult but isn't too bad since it's only a single. Overall I would recommend it and I'm thinking of maybe getting one for myself when we need a new mattress.
Purchased in .
- Value for Money
- Customer Service
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Hi Maria,
Thank you so much for your positive feedback. We're thrilled that your son is sleeping peacefully in his new Noa mattress!...
Read more We certainly hope to have the pleasure of serving you again in the future. Please feel free to reach out to us any time if we can ever be of assistance to you, it's always our pleasure. Until then, wishing your little one happy zzz'sReview collected in partnership with Noa
Careful if you want your mattress quickly.
The company uses a delivery company called UniTrans. They didn’t delivery the mattress for months because we hadn’t replied to an email about delivery times. No call. We had to call them. They then cancelled the delivery twice due to system errors. Then they gave the mattress away and had to order us a new one. They couldn’t tell us when it would come despite numerous requests. We had to contact the bed company before anything was done about this. This ultimately took months. We ordered in No...
Read morevember and it arrived today (31 January). The delivery company then dropped it at the bottom of the stairs and left despite me telling them it was going upstairs. He said “we’re in a bad park”. The mattress is very heavy and I cannot lift it on my own. Unprofessional and very unhelpful. I have never given a bad review to any service before this.Purchased in .
- Incentivised Review No
Hi there Aimee,
Thank you so much for taking the time to share your feedback....
Read more We completely understand your disappointment and cannot begin to apologize enough for the experience you unfortunately had with our team as well as our third party transporter. We can assure you that this in no way, reflects the shopping experience we work so hard to provide our customers with. Please know that we're reviewing this further with our partners at Unitrans, as the circumstances surrounding your order do not reflect our standards by any means. We've process a $50 refund on your order a token of our appreciation for your support and patience throughout the last few weeks.- 4 reviews
- 4 likes
Unbelievable delivery time for a single piece of mattress bought. Ordered on 22 Oct and there is no phone call or follow up email about delivery status.
Website stated 7-10 business day after order processed but I waited for 15 business days and yet no phone call receive.
After I sent a follow up email to NOA, the reply says “your order will be deliver shortly”. I can’t believe it is taking so long foe the delivery. I would be better off buying directly from any shops.
Purchased in for $499.
- Value for Money
- Customer Service
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Hi there,
Thank you for sharing your feedback and we're truly sorry to hear that the delays on your order have been longer than expected....
Read more Kindly note that product availability is provided on our website as well as your confirmation email. Once your order is placed, you should receive a confirmation email with the details of your purchase. As indicated on our website, order processing delays are estimated between 1-7 business days, and delivery delays to your home are estimated between 1-10 business days. As well, all delivery bookings are made via SMS between our third party transporter and customers therefore, our customers can expect to receive an SMS once their order is available for delivery (in other words, delivery bookings are not made by phone). We're truly sorry if any of this information was missed at the time of purchase. As well, our warehouse teams are currently working through a higher than normal volume of orders, which has unfortunately caused some slight delays in getting certain orders out to our customers. We sincerely apologize for any inconveniences caused, and invite you to contact our team at any time if we can be of further assistance.Related Articles
I have found the mattress comfortable and haven't woken in pain since buying (a rarity for my sore back). It came quickly and was really easy to install. The only thing is that it's quite a heavy mattress (even being the lite version) and I find tucking sheets under a little bit difficult.
Purchased in .
- Value for Money
- Sleeping PositionBack, Front and Side
- See all answers
Hi Sacha,
Thank you for taking a moment to share your comments....
Read more We're so glad to know that your new Lite mattress is providing you with comfort and support while sleeping, and has helped alleviate some of the back soreness you were feeling previously. Wishing you many more happy zzz's :)The reviewer stated that an incentive was offered for this review
We got a single Lite mattress as a first mattress for our daughter's first bed. Very quick delivery, good price and really like the quality and product differentiation to allow us to get a "good" first mattress rather than a thin foam one that we would have to replace. Keen to consider a Noa for future purchases e.g. holiday home.
Purchased in for $399.
- Value for Money
- Customer Service
Hi there,
We're so glad to hear that you are pleased with the prompt delivery service provided and more importantly, with your daughter's first mattress :)...
Read more We're grateful for your support and truly look forward to assisting you again in the future!The reviewer stated that an incentive was offered for this review
Find out how Noa Home The Noa Single compares to other Mattresses
Know better, choose better.
- 2 reviews
I waited awhile for this mattress (and the double) as they were out of stock, but worth the wait! Granddaughter will surely be pleased when lockdown ends and comes for sleepover again. Thanks, Noa!
Purchased in .
- Value for Money
- Customer Service
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Hi Lochi,
We couldn't be happier to hear that despite your order being out of stock for a little bit, you are now able to enjoy your new mattresses and sleep comfortably :)...
Read more We're confident your granddaughter will love sleeping over on the new mattress! Warm wishes, Maggie- 4 reviews
- 1 like
Fast shipping, quality and price are those things made me came back and get this single mattress for my son. Thank you Noa!
The king mattress that I have used for more than a year is still nice and firm.
Purchased in for $499.
- Value for Money
- Customer Service
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Hi Hanie,
We're truly humbled by your comments :)...
Read more We're so happy that we've been able to provide you with an enjoyable shopping experience and better yet, a great night's sleep for both you and your son. Thanks so much for choosing Noa! Warm wishes, MaggieReview collected in partnership with Noa
Its summer here and the mattress (like all others) still gets warm, however it is very comfortable. I have found the NOA provides great support and has helped with my bursitis. No evidence of fumes or sagging or any such issues. In a nutshell good quality for a great price.
Purchased in for $499.
- Value for Money
- Customer Service
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Hi Richard,
We're so glad to hear that you've been resting well on your Noa mattress and are pleased with the support, comfort and quality it offers....
Read more Wishing you many more happy zzz's. With warm regards, MaggieReview collected in partnership with Noa
Find out how Noa Home The Noa Single compares to other Mattresses
Know better, choose better.
- 4 reviews
- 4 likes
I bought a single Noa mattress back in November at their ‘Black Friday’ sale.
Subsequent to paying the $449 which was taken in full from my credit card, they have not supplied anything and it’s almost January.
2 weeks ago I was sent an email from the company asking them to review my purchase of a King bed - pity i didn’t purchase that, nor had the single bed I purchased for my daughter even arrived. Something smells fishy with this mob when their review seeking functionality can’t accurately get your order right.
I received an email saying...
Read more it would be arriving 30th December. When I checked in this morning via FB messenger to ask the delivery slot, I did not receive a reply. Today has come and gone and nothing arrived despite staying home for it.Purchased for $449.
- Incentivised Review No
- Pre-existing Neck / Back Issues No
- See all answers
Hi Peter,
Thank you for taking a moment to share your comments....
Read more We're sorry to hear that you have not been satisfied with your shopping experience thus far. At the time of your purchase, our single size mattress quickly ran out of stock due to higher than expected sales resulting from our Black Friday promotion. The estimated back in stock date was indicated both on our website and your invoice, and remained subject to change in the event of possible circumstance(s) that may be out of our control. The estimated back in stock date is not the customer's delivery date rather, the date at which our distribution centre expects to receive the shipment. We recently were faced with delays at the port of Melbourne, which despite our efforts, caused many of our customers' orders to be delayed as well - something we had no control over. As for the automated review request email you've received, we would like to apologize for the discrepancy in identifying the item on your order - we will address this issue with the appropriate team. Please rest assured that our team, distribution centre and regional transporters are working diligently to have all orders dispatched and delivered promptly during this busy period. If this is not acceptable to you, we will gladly assist you in cancelling and refunding your order immediately. With warm regards, MaggieI bought two of these mattresses for my children and they have slept so well since they got them that there has been no creeping into my bed!
They are soft and comfortable enough to be cosy whilst still being firm enough that I have felt supported laying on them with my bad back (herniated disc) for extended periods while the children have been unwell.
My own mattress was much more expensive and I have not been able to see the difference between the expensive mattress and the NOA.
I highly recommend these mattresses and will be buying one for...
Purchased in at NOA website for $450.
- Value for Money
- Customer Service
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Hi Joanne,
Thank you for the sharing your kind comments....
Read more We're thrilled to know that you are overall satisfied with the quality offered by our mattress and that your kids have been able to enjoy sleeping in their [own] bed ;) Wishing your kids happy zzz's. Regards, MaggieReview collected in partnership with Noa
I purchased single mattresses as I wanted a non toxic surface for my guests and my kids to sleep on that wouldn't be too hot. I had some queries and they were answered quickly via email. Free and fast delivery.
Followed the instructions in the box to unroll and the mattress ended up upside down but at least a single is easy to flip before you open and let in the air. By the time we'd opened the second the first was visibly plumper.
There was a "new mattress" smell, but it wasn't overpowering, lessened after 12 hours and undetectable after 2...
Read more4 (I had the window open and the door shut). I've had stronger odour from natural wool duvets/doonas. I wish that the mattress had handles, but as a single it is just light enough to move around myself with effort. The edge support could be improved for us adults that sit on the edge to read bedtime stories.Purchased in for $449.
- Value for Money
- Customer Service
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Hi Naomi,
Thank you for taking a moment to share your feedback regarding your Noa mattress....
Read more We're so glad that you are overall satisfied with the quality and design of our hybrid mattress and our services. It's truly a pleasure serving valued customers such as yourself. Warm regards, MaggieReview collected in partnership with Noa
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Details
Category | Mattresses |
---|---|
Price (RRP) | $799.00 |
Type | Latex, Memory Foam and Pocket Spring |
Firmness | Medium Firm |
Size | Single |
Country of Manufacture | China |
Thickness | 28 cm |
Manufacturer Warranty | 15 year(s) |
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Hi Ollie,
We're truly sorry that you haven't enjoyed a pleasant experiencing with us and more importantly, that you feel our team hasn't been able to provide you with the assistance that you were looking for....
Read more We completely understand your frustrations and are truly sorry for the delays surrounding your order. Please know that we do our best to provide our customers with estimated back in stock dates that are accurate however, these remain estimated in the event of circumstances that may occur and are entirely outside of our control. Sadly, the global supply chain continues to face challenges resulting in shipment delays across ports around the world, despite our best efforts to avoid them. Our website is currently showing the next estimated back in stock date for our mattress shipment, which is indeed end of July and will include large quantity of mattresses, including yours and those assigned to newly placed orders. We can assure you that our team did their very best to provide you with the information we received from our freight forwarder, in respects to when you can expect to receive your order. Our entire team is fully and equally capable of servicing all of our customers and their inquiries. That being said, we're sorry that you feel the compensation offered was not sufficient. Please feel free to send through an email to support@noahome.com should you wish to cancel your order prior to it being scheduled for delivery - we'll gladly assist you with processing a full refund on the order, no questions asked.