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Noa Home The Noa Questions & Answers

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39 questions from our users

Nikita D.
Nikita D.asked
The Noa

I've been trying to contact Noa to cancel an order that has not yet been processed on their end. It's impossible to be able to reach someone on the phone. I've sent 2 emails and I am finding their history of sub par customer service nerve wracking. How quick are they to call back usually?

1 answer
Noa
Maggie H.Noa Send a private message
Travel bee
Travel beeasked
The Noa King Single

I purchased a Noa lite on 14/9. I’ve been trying to get in touch with customer service to find out about ETA, but every time I call your Australian number, it goes straight to voicemail. You can’t even be placed on hold. Emails so far have gone unanswered as well. Given the appalling service and lack of communication I’m really regretting having made the purchase. Can someone tell me how to get in touch with a person to discuss my order?

1 answer
Noa
Maggie H.Noa Send a private message
R.S.
R.S.asked
The Noa Queen

Will noa queen mattress fit into ikea queen bed frame (e.g. SONGESAND)? I know it sounds like a dumb question but the ikea mattresses are 1cm narrower and 1cm shorter. Not much, but if anyone has any experience with this would be helpful, thank you.

1 answer
Noa
Maggie H.Noa Send a private message
Skye
Skyeasked
The Noa

Just wondering when my bed will arrive. Ordered on 29/7 and it’s 25/8. My bed is nowhere to be seen.

1 answer
Noa
Maggie H.Noa Send a private message
Paula
Paulaasked
The Noa

Hi there,

I have tried to contact someone on your website regarding the mattress. I have ranged the number 02 4050 0260 but nobody has picked up. Although the mattress looks very promising but to not be able to reach the sales staff really raise me a lot of concerns.

Regards,
Paula

1 answer
Noa
Maggie H.Noa Send a private message
Luke Jacobs
Luke Jacobs asked
The Noa

Is this mattress suitable for a wooden slate base with a curve in the slates?

2 answers
Rebecca M.
Rebecca M.

Yes. My bed has a wooden slat base with curves that meet in the middle and the mattress is fine.

Noa
Maggie H.Noa Send a private message
Joanne Seddon
Joanne Seddonasked
The Noa

I purchased two mattresses over a week ago and have not been advised that they have even left the warehouse. What is the usual delivery time from order?

3 answers
Noa
Maggie H.Noa Send a private message
Joanne Seddon
Joanne Seddon

Thank you for your prompt reply. I didn’t realize it was out of stock when I purchased them. Now I look at the invoice again I can see the comment to be back in stock 06 August. Thank you for great communication.

Noa
Maggie H.Noa Send a private message
Haah103
Haah103asked
The Noa

I’m looking at purchasing a new mattress and Noa is one of my final picks, but I’m a bit concerned about the lack of certification to show how low toxic it apparently is.
Low toxicity is the number one important thing for us as we co sleep with children and I need a mattress that I know has no nasties, not only on the top layer but throughout.
Is there a reason for the REACH accreditation rather than certipur US like most other low toxic mattresses? I am nervous that maybe this REACH accreditation may be easier to obtain therefore maybe the toxic levels are too high for CertipurUS? Please correct me if I’m wrong, I just need some reassurance that I am choosing the safest option for my family as that is what’s most important to us, even over comfort.
Thank you!

1 answer
Noa
Maggie H.Noa Send a private message
Tara L.
Tara L.asked
The Noa

How is the Noa mattress compared to Eva Mattress? I have a hard time deciding between the two. Isn’t Eva mattress more closely resembled Noa Luxe mattress in terms of material layers and is cheaper?

1 answer
Noa
Maggie H.Noa Send a private message
Chrissie D.
Chrissie D.asked
The Noa

Hello. I'm trying to decide between this and the Eva mattress, both are very similar.
I'm interested in Firmness and Support. I don't want something that's rock hard to lie on because I'm a side sleeper and that can create pressure issues on the hips, but also don't want something I'm going to sink too much into and my lower back won't be supported. Can somebody who actually owns one of these mattresses and has been sleeping on it for awhile comment on the firmness and 'sinkability' ..Thanks.
Edit: I tried the Koala mattress and found it to be too soft and unsupportive.

1 answer
Noa
Maggie H.Noa Send a private message
Nozomi F.
Nozomi F.asked
The Noa

Hi,

I am planning to buy the Noa Mattress but it'll be stored in its box for approx 8 weeks before we open it.

Will this affect the product?

Rgds

1 answer
Noa
Maggie H.Noa Send a private message
Holly B.
Holly B.asked
The Noa

Hi, I'm looking at mattresses for my toddlers first 'big bed'. Is the Noa too firm for toddlers who obviously way alot less than adults?

3 answers
Sally J.
Sally J.

My grandson has a Noa mattress, they said it’s great, they also chose it because it was the best for kids with allergies

Holly B.
Holly B.

Thanks Sally!

Noa
Maggie H.Noa Send a private message
Rachael
Rachaelasked
The Noa King

Hi there,
We recently purchased a Noa mattress and bed frame. The bed frame sits flush against the wall, but the mattress sits a few inches away from this inside the frame. We’ve checked the instructions and this seems to be how it is made. This means pillows just start to creep behind. It’s really quite uncomfortable. Is this how it should be?? Have we missed something?

2 answers
Noa
Maggie H.Noa Send a private message
Rachael
Rachael
Roberto P.
Roberto P.asked
The Noa

Have purchased a Noa mattress over 3 weeks ago and have no news as to delivery date, can someone please let me know what phone number can i call? Thanks

4 answers
Darn
Darn
Noa
Maggie H.Noa Send a private message
Roberto P.
Roberto P.
Patricia P.
Patricia P.asked
The Noa

Hello, I am considering purchasing a "Lite" or "Noa" mattress and have a few questions:

- As per the website, the "lite' mattress is rated an 8 and the "Noa" mattress is rated a 7 in the scale of firmness. Does the firmness differ because of the extra layer of gel memory foam in the "Noa"?
- I would ideally prefer a firmer mattress but will I be feeling the coil more in the "lite" without the extra layer of memory foam?
- I can see that the perimeter is foam rather than something more rigid like spring. Will the perimeter sagged more quickly as a result of that and won't last.

Many thanks,

1 answer
Noa
Maggie H.Noa Send a private message
Richard S.
Richard S.asked
The Noa

Recently purchased a double mattress in a box from you, will not be using it for 3 weeks, In which position shoul the box stand, flat or upright meantime?

1 answer
Noa
Maggie H.Noa Send a private message
Tommy M.
Tommy M.asked
The Noa

Can your Noa mattress be used on a adjustable reclining bed

1 answer
Noa
Maggie H.Noa Send a private message
Kate
Kateasked
The Noa

Hi there,

Can you advise whether it is safe to use an electric blanket with the Noa mattress please?

1 answer
Noa
Maggie H.Noa Send a private message
Jan
Janasked
The Noa

where can I find reviews of Noa Lite mattress?

1 answer
Noa
Maggie H.Noa Send a private message
Shannon. M
Shannon. Masked
The Noa

With the 100 day returns trial, does the return have to be picked up from the same shipping address?
My partner and I are likely to be moving within the 100 day trial period and are wondering if we are required to return the mattress if we are able to return it from our new address which is in a different part of NSW?
Thanks.

1 answer
Noa
Maggie H.Noa Send a private message
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