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Noa Home The Noa

Noa Home The Noa

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4.3 from 370 reviews · View Statistics

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Reviews

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msbaci

msbaciGreater Melbourne (Inner), VIC

  • 2 reviews

Hard as a rock

published

Mattress is WAY too firm - not soft at all. Has almost no give, like sleeping on a board. Has created pain in my back around the pressure points, as I just don't sink into it at all (female 60kg). Why are soft mattresses so hard to find!?! Have given it a good try for over a month and also bought a mattress topper (from Ecosa) to try and make it work, which was also too hard and ineffective. At least they have a decent returns policy.

Purchased in February 2021 for $1,349.00.

Value for Money
Incentivised ReviewNo
Sleeping PositionSide
Adjustment PeriodI never got used to it!
Pre-existing Neck / Back IssuesYes
Caused DiscomfortNo
Heat RetentionNo
SaggingNo
Perceived FirmnessHard
1 comment
Noa
Maggie H.Noa
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Nathan L.

Nathan L.Sydney, NSW

  • 2 reviews

Great bed, annoying poor customer service and delivery.

published

Bed is fantastic. Too bad I waited over two weeks after receiving a 3 day ETA for shipping. This was apparently to ship only a few suburbs away. Enquires in 2 day intervals after that with [Name Removed], [Name Removed] and [Name Removed], from NOA revealed a lack lustre and complacent attitude towards customer service. Until the mattress showed up the whole process was so terrible I thought I had been scammed.

If you want a great bed and service order elsewhere. After this experience I would not trust their guarantee/warranty offer either.

Purchased in January 2021 for $800.00.

Value for Money
Customer Service
Incentivised ReviewNo
Sleeping PositionSide
Adjustment PeriodDays
Pre-existing Neck / Back IssuesNo
Caused DiscomfortNo
Heat RetentionNo
SaggingNo
Perceived FirmnessMedium
1 comment
Noa
Maggie H.Noa
Chris

ChrisSouth East Queensland, QLD

  • 3 reviews
  • 1 like

Worst online business ever!

published

Goods are not delivered! Incorrect information provided by support lady on webchat. Does not want to follow up with their courier to find out why there are delays.
Today trying to follow up, no agents in the office to pick up and no chat service. Teaming up with one of the worst courier services "alliedexpress".

Purchased in December 2020 at Noa Home Australia for $1,400.00.

Value for Money
Customer Service
Incentivised ReviewNo
Sleeping PositionFront
Adjustment PeriodI never got used to it!
Pre-existing Neck / Back IssuesNo
Caused DiscomfortNo
Heat RetentionNo
SaggingNo
Perceived FirmnessMedium
3 comments
Noa
Maggie H.Noa
Chris
Chris
Noa
Maggie H.Noa
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Lynn

LynnNortheast, VIC

Beware of international fee charges when paying with credit card

published

I have been charged an international service fee of $27.16 by my credit card company. Be aware this could happen to you as well. I disputed it with the credit card company and it has been reversed thankfully. Just something to be aware of. First thoughts regarding the mattress is that it is hard as a rock (3 nights slept on it so far) but we will give it a few more days/weeks before making a final decision to keep it or not. Also, it is quite heavy and there are no handles on the sides to manoeuvre it around.

Purchased in February 2020 at online for $799.00.

Value for Money
Customer Service
Incentivised ReviewNo
Sleeping PositionSide
Pre-existing Neck / Back IssuesNo
Caused DiscomfortNo
Heat RetentionNo
SaggingNo
Perceived FirmnessVery Hard
1 comment
Noa
Maggie H.Noa
Peter

Peter

  • 4 reviews
  • 4 likes

Taken the money with no bed

published

Purchased for $449.00.

Incentivised ReviewNo
Pre-existing Neck / Back IssuesNo
Caused DiscomfortNo
Heat RetentionNo
SaggingNo
1 comment
Noa
Maggie H.Noa
See all Noa Home The Noa reviews

Questions & Answers

Tara L.

Tara L.asked

The Noa

How is the Noa mattress compared to Eva Mattress? I have a hard time deciding between the two. Isn’t Eva mattress more closely resembled Noa Luxe mattress in terms of material layers and is cheaper?

1 answer
Noa
Maggie H.Noa

Hi Tara,

Thank you for writing us and for your interest in our mattress selection.

We'd be more than happy to provide you with more information regarding our Noa hybrid mattress, with the hopes of making your purchasing decision a littler easier on you.

The Eva mattress is indeed quite similar. We would like to highlight a few considerations:

Key consideration: We strategically placed our layer of breathable latex on the top layer as this is the most expensive (premium) material you can feature on a mattress. It is far more comfortable to rest atop than gel memory foam (as the first layer like Eva - which retains more heat and has little bounce). This is perhaps the most important differentiator that will most certainly impact the comfort of the mattress.

Our cover is made primarily of TENCEL a sustainable, breathable and highly comforting fabric.

While Eva only operates in Australia, we have been operating across four major markets for far longer allowing us to perfect our product and serve thousands of customers.

Below are some of the key differences that the Luxe mattress has to offer in comparison to our Noa mattress:

- the bamboo charcoal infused latex layer provides additional breathability by absorbing excess moisture to help keep you cool while sleeping
- the extra layer of micro coils adds responsiveness to the body and body movements
- the zoning of the pocketed springs provides adequate support to different areas of your body, mainly to your lower back and waist, to keep your spine properly aligned

With that said, every customer is different and we couldn't guarantee that our product is just what you need. Instead, we believe that the free 100-night trial is the best way for you to find out.

Chrissie D.

Chrissie D.asked

The Noa

Hello. I'm trying to decide between this and the Eva mattress, both are very similar.
I'm interested in Firmness and Support. I don't want something that's rock hard to lie on because I'm a side sleeper and that can create pressure issues on the hips, but also don't want something I'm going to sink too much into and my lower back won't be supported. Can somebody who actually owns one of these mattresses and has been sleeping on it for awhile comment on the firmness and 'sinkability' ..Thanks.
Edit: I tried the Koala mattress and found it to be too soft and unsupportive.

1 answer
Noa
Maggie H.Noa

Hi Chrissie,

We'd be more than happy to provide you with more information regarding our Noa hybrid mattress, with the hopes of making your purchasing decision a littler easier on you.

The Eva mattress is indeed quite similar. We would like to highlight a few considerations:

Key consideration: We strategically placed our layer of breathable latex on the top layer as this is the most expensive (premium) material you can feature on a mattress. It is far more comfortable to rest atop than gel memory foam (as the first layer like Eva - which retains more heat and has little bounce). This is perhaps the most important differentiator that will most certainly impact the comfort of the mattress.

Our cover is made primarily of TENCEL a sustainable, breathable and highly comforting fabric.

While Eva only operates in Australia, we have been operating across five major markets for far longer allowing us to perfect our product and serve thousands of customers.

With that said, every customer is different and we couldn't guarantee that our product is just what you need. Instead, we believe that the free 100-night trial is the best way for you to find out.

Please let us know if you have any further questions that we can assist you with.

Nozomi F.

Nozomi F.asked

The Noa

Hi,

I am planning to buy the Noa Mattress but it'll be stored in its box for approx 8 weeks before we open it.

Will this affect the product?

Rgds

1 answer
Noa
Maggie H.Noa

Hi Nozomi,

Thanks for reaching out to us :)

We don't recommend keeping the mattress in the box for more than a month.

Also, a friendly reminder that your 100 night trial period begins on the day you receive your delivery.

Please let us know if we can assist you in any other way.

Regards,

Maggie

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Noa Home The Noa

Details

Compare all 5 Noa Home The Noa
CategoryMattressesMattressesMattressesMattresses
Price (RRP) $799.00$999.00$899.00$1,099.00
Type Latex, Memory Foam and Pocket SpringLatex, Memory Foam and Pocket SpringLatex, Memory Foam and Pocket SpringLatex, Memory Foam and Pocket Spring
FirmnessMedium FirmMedium FirmMedium FirmMedium Firm
SizeSingleDoubleKing SingleQueen
Thickness28 cm28 cm28 cm28 cm
Country of ManufactureChinaChinaChinaChina
Manufacturer Warranty15 year(s)15 year(s)15 year(s)15 year(s)
Compare all 5 Noa Home The Noa
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