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Mattresses Buying Guide
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AngeliqueNorthern Region, NSW
- King
- Verified purchase
Wish i had returned before 100 day trial finished
Quite a firm mattress, I thought I would get use to it, however nearly a year and a half on and its still not the best nights sleep, I can't say I've ever had a good nights sleep on it. The inital trial period came and went, at the time i had three year old twins and a one year old, so getting a full nights sleep never happened anyway always in and out tending to the babes, but now that i can sleep without too much interuption, i do regret purchasing our NOA mattress and will look at updating when i can afford it, such a shame. I am much more comfortable in my children's basic single mattresses from Harvey Norman.
Purchased in November 2018 for A$899.00.
1 comment
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LynnNortheast, VIC
Beware of international fee charges when paying with credit card
I have been charged an international service fee of $27.16 by my credit card company. Be aware this could happen to you as well. I disputed it with the credit card company and it has been reversed thankfully. Just something to be aware of. First thoughts regarding the mattress is that it is hard as a rock (3 nights slept on it so far) but we will give it a few more days/weeks before making a final decision to keep it or not. Also, it is quite heavy and there are no handles on the sides to manoeuvre it around.
Purchased in February 2020 at online for A$799.00.
1 comment
Maggie H.Noa
Hi Lynn,
Thank you for taking the time to share your comments.... Read more
We sincerely apologize that your credit card company charged you this fee. We can assure you that it is something we have absolutely no influence on and, that on our end, we only collect the amount of the customer purchase (the actual invoice). That being said, we always ensure to find a satisfactory resolution with our customers when this occurs. In addition, we completely understand that our hybrid mattress may not be suitable for all sleepers. For this reason, we gladly offer all customers a free, 100-night trial on their mattress purchase. This allows you to sleep on the mattress in the comfort of your own home and really decide if it's the right fit for you. Please feel free to reach out to our support team at support@noahome.com at any time during your trial period should you decide to return your mattress. It'll be our pleasure to assist you. Warm regards, MaggieSimilar opinion? Write a review on ProductReview.com.au!
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4.9(282)JanePerth, WA
- King
- Verified purchase
Very happy with this mattress!
We are so happy with this mattress. I decided to try the online purchase to avoid the showroom antics of mattress shops and with the fantastic guarantee of 100 day return. It arrived so quickly and I have to admit when I lay on it it feels too firm and if I had laid on it in a showroom I would never have considered purchasing it as it doesn't have the comfort feel. BUT it has solved the 18 months of hip paid I had been having when sleeping and now I have a perfect nights sleep every night. So far it has been 5 weeks. My husband also sleeps...Read more
well on this mattress. After months of physio without a solution, the Noa mattress has resolved the issue. No physio thought it would be the mattress but we changed it anyway and here we are, happy days (and nights!)Purchased in November 2019 for A$849.00.
1 comment
Maggie H.Noa
Hi Jane,
We're thrilled to hear that you've finally been able to find restful sleep on your new Noa mattress.... Read more
We too believe that the best way to know if a mattress is right for you is to try it in the comfort of your own home, as 15 minutes in a showroom simply isn't enough! Wishing you many more happy zzz's. Warm wishes, MaggieSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
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Questions & Answers
Shannon. Masked
With the 100 day returns trial, does the return have to be picked up from the same shipping address?
My partner and I are likely to be moving within the 100 day trial period and are wondering if we are required to return the mattress if we are able to return it from our new address which is in a different part of NSW?
Thanks.
1 answer
Maggie H.Noa
Hi Shannon,
We'll be more than happy to collect the mattress, if need be, from your new address :)
Simply let us know if the address has changed if and when you make a return request.
If you have any further questions, please let us know!
Michael J.asked
Hi, is your mattress compatible with adjustable bed bases? Have you had any reports or experiences of customers using the bed with an adjustable base?
2 answers
I only have a slat bed so couldn't answer that question.
Maggie H.Noa
Hi Michael,
Thanks for sharing your question!
Based on prior experience, the Noa mattress is not recommended for adjustable bed frames.
Please let us know if you have any further questions, we'll be more than happy to help :)
Mary M.asked
How long does a newly purchased Noa mattress need to be on a bed base before I can lie on it?
2 answers
We only had ours on the bed for three hours before laying on it.
Maggie H.Noa
Hi Mary,
That's a great question! The mattress requires 30-60 seconds for the mattress to magically expand, and is ready for immediate use. We recommend waiting 2-3 days for the product to reach its optimal form and comfort.
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Maggie H.Noa
Hi Angelique,
Thanks for sharing your comments regarding your Noa mattress.... Read more
We fully understand that our hybrid design may not always be the perfect fit for each one of our customers, which is exactly why we offer 100 nights to try it out in the comfort of your home. We believe this is ample time for our customers to decide if they're happy with their mattress. We're sorry you weren't able to request a return during your trial period, and truly hope you'll be able to find a mattress that suits your needs, now that you're experiencing less interruptions throughout the night. Warm wishes, Maggie