we are both 70 years old and about 90kg each.This is the worst mattress we have purchased in 50 years.
to hard.to hot.no edge support.
you are made to jump through hoops to get a refund.take photos,fill out survey.
the staff are rude and not helpful at all.they take your money quick and they can not tell you how and when you will be contacted for a refund
Purchased in March 2022 at Noa Home Australia for $750.
Hard as a rock
Mattress is WAY too firm - not soft at all. Has almost no give, like sleeping on a board. Has created pain in my back around the pressure points, as I just don't sink into it at all (female 60kg). Why are soft mattresses so hard to find!?! Have given it a good try for over a month and also bought a mattress topper (from Ecosa) to try and make it work, which was also too hard and ineffective. At least they have a decent returns policy.
Purchased in February 2021 for $1,349.
- The Noa King
Do not recommend. Wake up in pain every morning.
Alright, so after months and months of sleeping in this mattress I have to say it’s a waste of money. Specially if you sleep on your side. It’s hard as a rock, hot and sweaty and you’ll wake up in pain. about to order a mattress topper to remediate the problem. I do not recommend it at all. Wish I had returned in time.
Purchased in December 2019.
Review collected in partnership with Noa
- The Noa King
Wish i had returned before 100 day trial finished
Quite a firm mattress, I thought I would get use to it, however nearly a year and a half on and its still not the best nights sleep, I can't say I've ever had a good nights sleep on it. The inital trial period came and went, at the time i had three year old twins and a one year old, so getting a full nights sleep never happened anyway always in and out tending to the babes, but now that i can sleep without too much interuption, i do regret purchasing our NOA mattress and will look at updating when i can afford it, such a shame. I am much more comfortable in my children's basic single mattresses from Harvey Norman.
Purchased in November 2018 for $899.
Review collected in partnership with Noa
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Beware of international fee charges when paying with credit card
I have been charged an international service fee of $27.16 by my credit card company. Be aware this could happen to you as well. I disputed it with the credit card company and it has been reversed thankfully. Just something to be aware of. First thoughts regarding the mattress is that it is hard as a rock (3 nights slept on it so far) but we will give it a few more days/weeks before making a final decision to keep it or not. Also, it is quite heavy and there are no handles on the sides to manoeuvre it around.
Purchased in February 2020 at online for $799.
Poor mattress- despite raving reviews!
Had high hopes unboxing this due to good reviews online, but this mattress was disappointing for a couple of reasons:
1. Too firm- nearly gave me bedsores
2. Too hot- low breathability in the topping gave me nightmares
3. Super heavy- broke our bed frame
4. Overpriced for what it is.
5. Advertised as pocket spring but felt basically like a hard foam mattress.
You might like it if you prefer firm mattress. It is not a versatile medium-firm mattress as they advertise... it is like, firm-firm.
The only other upside is that you can't feel your pa...
Purchased in January 2020 for $750.
Questions & Answers
I've been trying to contact Noa to cancel an order that has not yet been processed on their end. It's impossible to be able to reach someone on the phone. I've sent 2 emails and I am finding their history of sub par customer service nerve wracking. How quick are they to call back usually?
Thank you so much for sharing this feedback and we're truly sorry if you had some difficulties getting in touch with us, as our team is currently experiencing a higher than normal volume of inquiries in light of Black Friday....That being said, we see that our team has been able to receive and process your request, and has provided you with a refund confirmation via email. Please don't hesitate to let us know if there's anything else that we can do to assist you further, it'll be our pleasure!
I purchased a Noa lite on 14/9. I’ve been trying to get in touch with customer service to find out about ETA, but every time I call your Australian number, it goes straight to voicemail. You can’t even be placed on hold. Emails so far have gone unanswered as well. Given the appalling service and lack of communication I’m really regretting having made the purchase. Can someone tell me how to get in touch with a person to discuss my order?
Thanks so much for reaching out and we're truly sorry to learn that we've missed you over the phone, as our team is currently experiencing higher than normal call volumes....Please feel free to provide us with your order number, and we'll be more than happy to send you a quick email with the latest update regarding your order, and options that are available to you at the moment to ensure your complete satisfaction :)
Will noa queen mattress fit into ikea queen bed frame (e.g. SONGESAND)? I know it sounds like a dumb question but the ikea mattresses are 1cm narrower and 1cm shorter. Not much, but if anyone has any experience with this would be helpful, thank you.
Thank you for your interest in our mattress selection....We have many customers who use our mattresses with Ikea bed frames. We would simply recommend measuring the inner frame to ensure our mattress will fit properly. Within the mattress industry, products typically have a sizing tolerance of +/- 2cm, as the mattresses themselves can be slightly compressed / squeezed into spaces. Please let us know if you have any further questions, we'll be more than happy to help :)
Get an answer from our members and Noa representatives
|Type||Latex, Memory Foam and Pocket Spring||Latex, Memory Foam and Pocket Spring||Latex, Memory Foam and Pocket Spring||Latex, Memory Foam and Pocket Spring|
|Firmness||Medium Firm||Medium Firm||Medium Firm||Medium Firm|
|Country of Manufacture||China||China||China||China|
|Thickness||28 cm||28 cm||28 cm||28 cm|
|Manufacturer Warranty||15 year(s)||15 year(s)||15 year(s)||15 year(s)|
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