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Roberta OSydney, NSW
- The Noa Queen
- Verified purchase
Not what we expected
We were very excited with our new mattress and for the first weeks it was perfect. We researched a lot of options as we were suffering of back pain. Firmness was just right and I couldn’t feel my partner moving. The material is soft and comfy. After a while the mattress started to get sag losing a bit of firmness and I started to fell my husband moving again! It is still better than our old mattress but it was very disappointing, so we are really questioning the quality and technology of this mattress X marketing of the product in a very competitive market
Purchased in January 2021 at Noa Home Australia for $750.00.
1 comment
Review collected in partnership with Noa
Luna
- 4 reviews
- 7 likes
Great customer service, but not great sleep. (Very hot!)
Customer Service: 10/10
Delivery Partner: 0/10
Mattress Construction: 7/10
Sleeping Experience: 5/10
I have to start this review with a note about the delivery. It was a nightmare. To cut a very long story short, the mattress came 5 days earlier than Noa said it would, but nobody notified me it was arriving so I missed the delivery. They didn't leave a notice, and nobody tried to contact me to arrange a re-delivery. The online tracking showed the mattress as still being interstate. When I finally called to ask for an update, I found out the ma...
Read morettress had just been sitting in a warehouse 20 mins away from me for the past 5 days. At this point, rather than miss a day of work to wait for a re-delivery, I opted to go to the Border Express warehouse myself and pick up the mattress directly. What a JOKE. I called in advance and they said they'd have it ready for me - spoiler alert, they did not. It took me 15 mins to even find someone in the warehouse willing to help me, and then it took them another 30 minutes to track down the mattress in their warehouse. They acted like it was the world's biggest inconvenience to have to give me my package. Miraculously it fit in my car, but I had to ask two random men on the street for help getting it out of my car and into my house. In fairness, this nightmare is not really Noa's fault, but I would strongly encourage Noa to choose a different delivery partner. I'm not sure how you're expected to be home to receive the mattress when there is no communication about when it's going to arrive.Purchased in June 2020 for $749.00.
1 comment
Maggie H.Noa
Hi Luna,
Thank you for taking the time to share your comments regarding your shopping experience with Noa....
Read more We're truly sorry to hear that our mattress was not the perfect fit for your preferences and needs however, we're happy that we were able to assist you with your return / refund in a satisfactory manner. We've gone ahead and shared your candid feedback with our carrier partner to further investigate the issues encountered with the delivery of your order. We can assure you that this is not the type of experience we strive to offer our valued customers, and apologize that your delivery was not carried out per our standards. We understand that our mattress is on the heavier side, and as already mentioned, our new version does feature handles for ease of lifting/rotating. Compared to traditional mattresses or only foam mattresses, we'd like to point out that our hybrid design - which incorporates breathable latex, cooling gel memory foam, and most importantly, pocket springs which enhance airflow - is far better for keeping you cool. In addition, the mattress was specifically designed for warmer climates. That said, the type of bedding you choose will also have a significant impact on heat retention, beyond the type of mattress you use, which you already seem to be well aware of. We also recommend using a mattress protector that is made of a light material (silk or polyester for example) to avoid further heat retention. As for bed linens, percale cotton or linen sheets sleep cooler than other materials. All that said, we truly hope you find a mattress that will help you find a restful sleep, and more importantly, that we'll be able to assist you again in the future, and provide you with an enjoyable and seamless shopping experience. With regards, MaggieOther Mattresses
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JennyQueensland
- 3 reviews
- The Noa King
- Verified purchase
Too hard for us!
Unfortunately this mattress was too hard for us. However cannot fault the great customer service I had in returning the mattress, no questions asked they very quickly organised the return and refunded our money.
Purchased in September 2019 for $849.00.
1 comment
Maggie H.Noa
Hi Jenny,
We're sorry that the Noa mattress wasn't the perfect fit for you, but we're really glad that we were able to assist you to your complete satisfaction :)...
Read more We hope to be able to serve you again in the near future! Kind regards, MaggieReview collected in partnership with Noa
Find out how Noa Home The Noa compares to other Mattresses
Know better, choose better.
JIa ShenSydney, NSW
- The Noa Single
- Verified purchase
Average
it is too soft for me. i noticed that the middle of the mattress is not on the same level as the two ends after a couple of month sleeping on it.
1 comment
Maggie H.Noa
Hi there,
We're sorry to hear that the Noa mattress is just not right for you....
Read more We understand that our hybrid design may not be suitable for everybody, which is why we offer our free 100-night trial. Please reach out to our support team if you are within your trial period and wish to return your mattress for a full refund, we'll be more than happy to assist you. Warm regards, MaggieReview collected in partnership with Noa
JaspingSouth East Queensland, QLD
- 2 reviews
- The Noa Queen
- Verified purchase
It’s ok
Hi... It’s ok, I found it too firm for my liking, so I bought another latex topper to go on top.
Also a bit pricey for me too, thanks very much..
Purchased in August 2019 for $749.00.
1 comment
Maggie H.Noa
Hi there,
Thank you for taking the time to share your comments with us, although our design is intended to cater to a variety of sleepers, we understand that for some the use of an extra topper is needed to ensure a good night's rest....
Read more Warm regards, MaggieReview collected in partnership with Noa
- The Noa Queen
- Verified purchase
It’s not bad, I sleep ok.
Firmer than I’d usually like but it’s still comfortable. I haven’t noticed any issues so far with the mattress so that’s good. Not a fan of the customer service though
Purchased in June 2019 for $800.00.
1 comment
Maggie H.Noa
Hi Evie,
Thank you for sharing your comments. We're glad that you're satisfied with your new hybrid Noa mattress....
Read more We're sorry to hear that you haven't received the level of customer service you would have liked, please feel free to reach out to our team at support@noahome.com if we can be of any assistance to you. It will be our pleasure to help! Kind regards, MaggieReview collected in partnership with Noa
Helen ReidSouth East Queensland, QLD
- The Noa Double
- Verified purchase
Great initially
Loved this mattress initially, nicely firm, was skeptical originally but with the 100 day return policy, thought we’d give it a go. However, not much past this time, I can observe definite hollows where my husband & I sleep, and I am only 56 kg, not overweight in the least. So if you are heavy, I would not choose this type of mattress.
Purchased in April 2019.
1 comment
Maggie H.Noa
Hi Helen,
Thank you for sharing your feedback. Please email us at support@noahome.com and we'll be more than happy to look into this most uncommon occurrence (see the many reviews below and on our site from customers having purchased years ago.)....
Read more Kind regards, MaggieReview collected in partnership with Noa
Questions & Answers
Tara L.asked
How is the Noa mattress compared to Eva Mattress? I have a hard time deciding between the two. Isn’t Eva mattress more closely resembled Noa Luxe mattress in terms of material layers and is cheaper?
1 answer
Maggie H.Noa
Hi Tara,
Thank you for writing us and for your interest in our mattress selection.
We'd be more than happy to provide you with more information regarding our Noa hybrid mattress, with the hopes of making your purchasing decision a littler easier on you.
The Eva mattress is indeed quite similar. We would like to highlight a few considerations:
Key consideration: We strategically placed our layer of breathable latex on the top layer as this is the most expensive (premium) material you can feature on a mattress. It is far more comfortable to rest atop than gel memory foam (as the first layer like Eva - which retains more heat and has little bounce). This is perhaps the most important differentiator that will most certainly impact the comfort of the mattress.
Our cover is made primarily of TENCEL a sustainable, breathable and highly comforting fabric.
While Eva only operates in Australia, we have been operating across four major markets for far longer allowing us to perfect our product and serve thousands of customers.
Below are some of the key differences that the Luxe mattress has to offer in comparison to our Noa mattress:
- the bamboo charcoal infused latex layer provides additional breathability by absorbing excess moisture to help keep you cool while sleeping
- the extra layer of micro coils adds responsiveness to the body and body movements
- the zoning of the pocketed springs provides adequate support to different areas of your body, mainly to your lower back and waist, to keep your spine properly aligned
With that said, every customer is different and we couldn't guarantee that our product is just what you need. Instead, we believe that the free 100-night trial is the best way for you to find out.
Chrissie D.asked
Hello. I'm trying to decide between this and the Eva mattress, both are very similar.
I'm interested in Firmness and Support. I don't want something that's rock hard to lie on because I'm a side sleeper and that can create pressure issues on the hips, but also don't want something I'm going to sink too much into and my lower back won't be supported. Can somebody who actually owns one of these mattresses and has been sleeping on it for awhile comment on the firmness and 'sinkability' ..Thanks.
Edit: I tried the Koala mattress and found it to be too soft and unsupportive.
1 answer
Maggie H.Noa
Hi Chrissie,
We'd be more than happy to provide you with more information regarding our Noa hybrid mattress, with the hopes of making your purchasing decision a littler easier on you.
The Eva mattress is indeed quite similar. We would like to highlight a few considerations:
Key consideration: We strategically placed our layer of breathable latex on the top layer as this is the most expensive (premium) material you can feature on a mattress. It is far more comfortable to rest atop than gel memory foam (as the first layer like Eva - which retains more heat and has little bounce). This is perhaps the most important differentiator that will most certainly impact the comfort of the mattress.
Our cover is made primarily of TENCEL a sustainable, breathable and highly comforting fabric.
While Eva only operates in Australia, we have been operating across five major markets for far longer allowing us to perfect our product and serve thousands of customers.
With that said, every customer is different and we couldn't guarantee that our product is just what you need. Instead, we believe that the free 100-night trial is the best way for you to find out.
Please let us know if you have any further questions that we can assist you with.
Nozomi F.asked
Hi,
I am planning to buy the Noa Mattress but it'll be stored in its box for approx 8 weeks before we open it.
Will this affect the product?
Rgds
1 answer
Maggie H.Noa
Hi Nozomi,
Thanks for reaching out to us :)
We don't recommend keeping the mattress in the box for more than a month.
Also, a friendly reminder that your 100 night trial period begins on the day you receive your delivery.
Please let us know if we can assist you in any other way.
Regards,
Maggie
Details
 Noa Home The Noa Single4.2(19) | Noa Home The Noa Double4.2(41) | Noa Home The Noa King Single4.7(19) | Noa Home The Noa Queen4.4(195) | |
|---|---|---|---|---|
| Category | Mattresses | Mattresses | Mattresses | Mattresses |
| Price (RRP) | $799.00 | $999.00 | $899.00 | $1,099.00 |
| Type | Latex, Memory Foam and Pocket Spring | Latex, Memory Foam and Pocket Spring | Latex, Memory Foam and Pocket Spring | Latex, Memory Foam and Pocket Spring |
| Firmness | Medium Firm | Medium Firm | Medium Firm | Medium Firm |
| Size | Single | Double | King Single | Queen |
| Thickness | 28 cm | 28 cm | 28 cm | 28 cm |
| Country of Manufacture | China | China | China | China |
| Manufacturer Warranty | 15 year(s) | 15 year(s) | 15 year(s) | 15 year(s) |
Visit official website
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Best mattress and pillow ever!
An awesome sleep every night!
The best sleep we’ve had in years.
Other Mattresses
Sleeping Duck Mattress
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4.9(301)Ergoflex Memory Foam Mattress
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Best mattress and pillow ever!
An awesome sleep every night!
The best sleep we’ve had in years.
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Maggie H.Noa
Hi Roberta,
Thanks so much for sharing your comments regarding your recent purchase with us....
Read more We're sorry to hear that you feel the mattress is not providing you with the support you hoped for. Please don't hesitate to reach out to our team at your convenience if you're still within your 100-night trial period, and you wish to initiate a free return / refund process, we'll be more than happy to assist you :)