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- The Noa King
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No Warranty! Mattress highly affected by temperature, don't back their products, have extremely poor customer support.
IN SHORT: Mattress is highly affected by temperature, Noa don't back their products, have extremely poor customer support and offer NO WARRANTY.
THE LONG: Mattress was "okay" during the 100 day trial period (it was during the cooler months), but now after it's been in my house for 180 days it is by far the worst mattress I have ever owned.
The foam is rapidly getting softer and softer and both my partner and I are waking up with extremely sore backs, necks, hips....feeling cranky, not getting enough sleep, It's just bad for our overall health...
Purchased in September 2020 at Noa Home Australia for $899.
Noa - I was a customer with a faulty product which was over the 100 day trial period.
Regardless of this I had a valid warranty claim which was completely dismissed by your company, How can you see in...
Questions & Answers
I've been trying to contact Noa to cancel an order that has not yet been processed on their end. It's impossible to be able to reach someone on the phone. I've sent 2 emails and I am finding their history of sub par customer service nerve wracking. How quick are they to call back usually?
Hi Nikita,
Thank you so much for sharing this feedback and we're truly sorry if you had some difficulties getting in touch with us, as our team is currently experiencing a higher than normal volume of inquiries in light of Black Friday....
Read more That being said, we see that our team has been able to receive and process your request, and has provided you with a refund confirmation via email. Please don't hesitate to let us know if there's anything else that we can do to assist you further, it'll be our pleasure!
I purchased a Noa lite on 14/9. I’ve been trying to get in touch with customer service to find out about ETA, but every time I call your Australian number, it goes straight to voicemail. You can’t even be placed on hold. Emails so far have gone unanswered as well. Given the appalling service and lack of communication I’m really regretting having made the purchase. Can someone tell me how to get in touch with a person to discuss my order?
Hi there!
Thanks so much for reaching out and we're truly sorry to learn that we've missed you over the phone, as our team is currently experiencing higher than normal call volumes....
Read more Please feel free to provide us with your order number, and we'll be more than happy to send you a quick email with the latest update regarding your order, and options that are available to you at the moment to ensure your complete satisfaction :)
Will noa queen mattress fit into ikea queen bed frame (e.g. SONGESAND)? I know it sounds like a dumb question but the ikea mattresses are 1cm narrower and 1cm shorter. Not much, but if anyone has any experience with this would be helpful, thank you.
Hi there,
Thank you for your interest in our mattress selection....
Read more We have many customers who use our mattresses with Ikea bed frames. We would simply recommend measuring the inner frame to ensure our mattress will fit properly. Within the mattress industry, products typically have a sizing tolerance of +/- 2cm, as the mattresses themselves can be slightly compressed / squeezed into spaces. Please let us know if you have any further questions, we'll be more than happy to help :)Get an answer from our members and Noa representatives
Details
 Noa Home The Noa Single4.0(22) | Noa Home The Noa Double4.5(43) | Noa Home The Noa King Single4.7(19) | Noa Home The Noa Queen4.4(204) | |
|---|---|---|---|---|
| Category | Mattresses | Mattresses | Mattresses | Mattresses |
| Price (RRP) | $799.00 | $999.00 | $899.00 | $1,099.00 |
| Type | Latex, Memory Foam and Pocket Spring | Latex, Memory Foam and Pocket Spring | Latex, Memory Foam and Pocket Spring | Latex, Memory Foam and Pocket Spring |
| Firmness | Medium Firm | Medium Firm | Medium Firm | Medium Firm |
| Size | Single | Double | King Single | Queen |
| Country of Manufacture | China | China | China | China |
| Thickness | 28 cm | 28 cm | 28 cm | 28 cm |
| Manufacturer Warranty | 15 year(s) | 15 year(s) | 15 year(s) | 15 year(s) |
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Hi David,
We apologize if you felt your experience with Noa Home was at any moment unsatisfactory....
Read more We proudly offer our customers a risk free 100-night trial on their mattress. If at any time during this period they feel that the mattress isn't suitable for their sleep preferences and needs, our team is available to assist with a free return pick up and full refund on the mattress. The trial period we offer is standard for the industry, and provides our customers with ample time to decide wether or not the mattress is a good fit. Beyond the trial period, our mattresses are covered by a 15-year limited warranty against manufacturing defects. The photos you provided our team with showed no signs of any visible defect and therefore, we could not validate your claim. Our mattresses are designed with our customers in mind, first and foremost, and this includes the climates in which they live. Our mattresses each offer specific features, as described on our website. That being said, such features can be experienced differently based on the user, their height, body weight, sleep position, as well as the ambient temperature of the room, as indicated on our website on the product page. This however does not imply that any conditions are required for our mattresses to be used. Firmness of foam materials react to surrounding temperatures and humidity levels - this is true of any mattress or other product made / including foam materials, and is not specific to our mattresses only. As you informed us, your mattress has felt softer over the summer months, which we confirmed is entirely normal as foam materials tend to soften in the presence of warmer temperatures / humidity. This is a natural occurrence and is therefore, not covered under warranty, as we do not deem this to be a manufacturing defect as such. We can assure you that our team did the best to assist you with your inquiry based on the information and photos you provided us.