Horrible. Absolute rubbish
Low quality. Thin and definitely not firm. Horrible purchase. Get neck pain from using the pillow. Tried to ask customer service about help and they basically just said bad luck.
Purchased in January 2022.
- The Noa Queen
Thanks to Noa
Hi unfortunately the mattress wasn't for me as I felt it get a bit softer after 3 weeks. But I would like to say I had very positive experience with Noa. once I ordered my mattress took only one day to come.
When I felt mattress wasn't for me it just took one email and everything when really easy no even questions asked. I got my full refund.
Don't get scared in give them a chance their service won't disappoint you.
Purchased in May 2021 at Noa Home Australia for $799.
- The Noa King
No Warranty! Mattress highly affected by temperature, don't back their products, have extremely poor customer support.
IN SHORT: Mattress is highly affected by temperature, Noa don't back their products, have extremely poor customer support and offer NO WARRANTY.
THE LONG: Mattress was "okay" during the 100 day trial period (it was during the cooler months), but now after it's been in my house for 180 days it is by far the worst mattress I have ever owned.
The foam is rapidly getting softer and softer and both my partner and I are waking up with extremely sore backs, necks, hips....feeling cranky, not getting enough sleep, It's just bad for our overall health...
Purchased in September 2020 at Noa Home Australia for $899.
- The Noa King
Not for me, not at all.
Can't stand this mattress. Too soft and no support at all. It's like sleeping on a soft sponge that sticks to your body. It also smells awful when it arrives - has a really noxious chemical like smell that takes weeks to go away.
Probably the worst thing is that you overheat when you sleep in this bed. The latex foam does not dissipate your body heat at all. It captures all of it and you end up feeling like you are sleeping on a heating blanket turned on too hot. It's really uncomfortable.
It doesn't bother my wife as much - and sadly she w...aited until day 101 (I'm not joking) to let me know that we should return it if it bothered me - so we're stuck with it and will likely throw it away when we can get a replacement. What a waist. If you like a semi-firm or firm mattress and sleep better when you're not overheating - please avoid this mattress!! It is close to the worst mattress I've ever owned or slept on.
Purchased in April 2019 for $849.
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Questions & Answers
I've been trying to contact Noa to cancel an order that has not yet been processed on their end. It's impossible to be able to reach someone on the phone. I've sent 2 emails and I am finding their history of sub par customer service nerve wracking. How quick are they to call back usually?
Thank you so much for sharing this feedback and we're truly sorry if you had some difficulties getting in touch with us, as our team is currently experiencing a higher than normal volume of inquiries in light of Black Friday....That being said, we see that our team has been able to receive and process your request, and has provided you with a refund confirmation via email. Please don't hesitate to let us know if there's anything else that we can do to assist you further, it'll be our pleasure!
I purchased a Noa lite on 14/9. I’ve been trying to get in touch with customer service to find out about ETA, but every time I call your Australian number, it goes straight to voicemail. You can’t even be placed on hold. Emails so far have gone unanswered as well. Given the appalling service and lack of communication I’m really regretting having made the purchase. Can someone tell me how to get in touch with a person to discuss my order?
Thanks so much for reaching out and we're truly sorry to learn that we've missed you over the phone, as our team is currently experiencing higher than normal call volumes....Please feel free to provide us with your order number, and we'll be more than happy to send you a quick email with the latest update regarding your order, and options that are available to you at the moment to ensure your complete satisfaction :)
Will noa queen mattress fit into ikea queen bed frame (e.g. SONGESAND)? I know it sounds like a dumb question but the ikea mattresses are 1cm narrower and 1cm shorter. Not much, but if anyone has any experience with this would be helpful, thank you.
Thank you for your interest in our mattress selection....We have many customers who use our mattresses with Ikea bed frames. We would simply recommend measuring the inner frame to ensure our mattress will fit properly. Within the mattress industry, products typically have a sizing tolerance of +/- 2cm, as the mattresses themselves can be slightly compressed / squeezed into spaces. Please let us know if you have any further questions, we'll be more than happy to help :)
Get an answer from our members and Noa representatives
|Type||Latex, Memory Foam and Pocket Spring||Latex, Memory Foam and Pocket Spring||Latex, Memory Foam and Pocket Spring||Latex, Memory Foam and Pocket Spring|
|Firmness||Medium Firm||Medium Firm||Medium Firm||Medium Firm|
|Country of Manufacture||China||China||China||China|
|Thickness||28 cm||28 cm||28 cm||28 cm|
|Manufacturer Warranty||15 year(s)||15 year(s)||15 year(s)||15 year(s)|
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