Still unsure if I will keep it, have been getting back pain
Delivery was prompt and easy. I have intermittent lower back pain, but unfortunately since sleeping with this mattress I have been getting more pain than usual while sleeping on my back. Sleeping on my side seems comfy. Hard to know if it’s related to the mattress- will trial for another month to see how I adjust. Am thinking I should have gone with the Luxe mattress. I weigh 64kg and is more on the softer side than I expected.
Purchased in January 2021.
The reviewer stated that an incentive was offered for this review
Exhaustingly terrible experience with Noa. Had to wait for 6 months to get a refund and still waiting on a free pick up
Very bad experience with Noa waiting 6 months for a refund but at least it came through eventually. Only after threatening legal action and informing the office of Fair Trading.
Purchased in May 2020 for $700.00.
website is misleading regarding delivery time. No response from customer service to date. Disappointing start after seeing there fantastic reviews. I hope it arrives and lives up to expectations as it was actually more expensive than there competitors.
Purchased in October 2020 for $1,399.00.
- The Noa Queen
The most comfortable mattress I’ve ever owned, best sleep since owning. Great comfort and doesn’t sag when you get to the edge. Very supportive and quick delivery. I have had uncomfortable sleeps due to old mattress but since receiving have had some of the best sleeps ever.
Purchased in September 2020.
- The Noa Double
perfectly firm! perfect customer service!
We love it and its definitely worth the money! definitely will purchase again! Love the quality of mattress, its perfect for our new home! The customer service is perfect and response quickly!
Purchased for $599.00.
Great customer service, but not great sleep. (Very hot!)
Customer Service: 10/10
Delivery Partner: 0/10
Mattress Construction: 7/10
Sleeping Experience: 5/10
I have to start this review with a note about the delivery. It was a nightmare. To cut a very long story short, the mattress came 5 days earlier than Noa said it would, but nobody notified me it was arriving so I missed the delivery. They didn't leave a notice, and nobody tried to contact me to arrange a re-delivery. The online tracking showed the mattress as still being interstate. When I finally called to ask for an update, I found out the ma...ttress had just been sitting in a warehouse 20 mins away from me for the past 5 days. At this point, rather than miss a day of work to wait for a re-delivery, I opted to go to the Border Express warehouse myself and pick up the mattress directly. What a JOKE. I called in advance and they said they'd have it ready for me - spoiler alert, they did not. It took me 15 mins to even find someone in the warehouse willing to help me, and then it took them another 30 minutes to track down the mattress in their warehouse. They acted like it was the world's biggest inconvenience to have to give me my package. Miraculously it fit in my car, but I had to ask two random men on the street for help getting it out of my car and into my house. In fairness, this nightmare is not really Noa's fault, but I would strongly encourage Noa to choose a different delivery partner. I'm not sure how you're expected to be home to receive the mattress when there is no communication about when it's going to arrive.
Purchased in June 2020 for $749.00.
- The Noa King
Do not recommend. Wake up in pain every morning.
Alright, so after months and months of sleeping in this mattress I have to say it’s a waste of money. Specially if you sleep on your side. It’s hard as a rock, hot and sweaty and you’ll wake up in pain. about to order a mattress topper to remediate the problem. I do not recommend it at all. Wish I had returned in time.
Purchased in December 2019.
Excellent highly recommended
Lately I have been having a bad back and hip pain from our current bed and was looking around for a bed that can help.
I was searching on the internet and found NOA although I was very reluctant to buy a bed online, but seeing very good reviews I was willing to give it a go. It also has a 100 days of free return guarantee if I wasn't happy with it.
Upon receiving the bed it was compressed inside a long box, after cutting out the plastic it deflated to a queen size bed.
Upon testing it for a few days I must say my back and hips are feeling better, it has great support sleeping on side.
I am very impressed with the Bed and very comfortable. For its price and value i highly recommend it.
Purchased in July 2020 at https://www.noahome.com/ for $799.00.
Poor mattress- despite raving reviews!
Had high hopes unboxing this due to good reviews online, but this mattress was disappointing for a couple of reasons:
1. Too firm- nearly gave me bedsores
2. Too hot- low breathability in the topping gave me nightmares
3. Super heavy- broke our bed frame
4. Overpriced for what it is.
5. Advertised as pocket spring but felt basically like a hard foam mattress.
You might like it if you prefer firm mattress. It is not a versatile medium-firm mattress as they advertise... it is like, firm-firm.
The only other upside is that you can't feel your pa...
Purchased in January 2020 for $750.00.
- The Noa Queen
Great mattress for the price, comfort and support well for the good night sleep.
We were looking for a replacement to our Dunlop mattress and found this mattress comfortable when we bought them for our boys. Mattress is supportive but yet soft at the top, shape well especially around the edges. Overall for a mattress in a box and delivery service I must say excellent (about 12 hours delivered), cant go wrong choosing this mattress.
Purchased in September 2019 for $749.00.
- The Noa King
Too hard for us!
Unfortunately this mattress was too hard for us. However cannot fault the great customer service I had in returning the mattress, no questions asked they very quickly organised the return and refunded our money.
Purchased in September 2019 for $849.00.
- The Noa Queen
Ok for the price
Feels more like a foam mattress than a hybrid. Reasonable quality. Unfortunately, no improvement to neck/back pain or quality of sleep. But it was a very cheap ($650 Queen) . We'll probably invest more next time. But overall, it was a good mattress for the price.
Purchased in June 2019 for $650.00.
- The Noa Queen
Great for side sleepers
My partner seems to love it and rates it an 8/10. but I find that it is quite uncomfortable when I lay on my back, i get lower back pain especially around the hips. I'd rate it about a 5/10 on back and 8/10 on the side.
I also wish that the cover is washable, with summer around the corner and 2 people sleeping on the bed (plus a dog) it would be handy if I could clean the cover. I do double up on the sheets so its no too much of an issue.
Purchased for $800.00.
- The Noa Queen
Best mattress i have ever owned..was worth the money 100% thanks guys..!!!
Best mattress..it doesn't take me long to fall a sleep! Love it. And its very comfortable and the right firmness.. no more back pains for me. Thanks guys. Best value for your money.
Purchased in April 2019 for $750.00.
- The Noa Single
Good nights rest
I have had better nights sleep since I purchased this mattress. It is firm enough that I do not suffer the lower back problems I had with my old mattress.
Purchased in May 2019 for $400.00.
Questions & Answers
Is this mattress suitable for a wooden slate base with a curve in the slates?
Yes. My bed has a wooden slat base with curves that meet in the middle and the mattress is fine.
It is! We simply recommend that the distance between the slats does not exceed 8.5cm :)
If you have any further questions, please let us know.
I purchased two mattresses over a week ago and have not been advised that they have even left the warehouse. What is the usual delivery time from order?
First and foremost, on behalf of the entire team at Noa, we'd like to thank you for your order.
As indicated on your confirmation email (invoice), the mattresses you purchased are currently out of stock however, we're expecting to receive them in our distribution centre this week.
As soon as our shipment is received and your order has been processed, you will receive a tracking email and / or SMS notification with further details regarding your delivery.
If you have any further questions in the meantime, please let us know and we'll be happy to help :)
Thank you for your prompt reply. I didn’t realize it was out of stock when I purchased them. Now I look at the invoice again I can see the comment to be back in stock 06 August. Thank you for great communication.
It's our absolute pleasure!
Please don't hesitate to reach out at any time if we can be of further help!
I’m looking at purchasing a new mattress and Noa is one of my final picks, but I’m a bit concerned about the lack of certification to show how low toxic it apparently is.
Low toxicity is the number one important thing for us as we co sleep with children and I need a mattress that I know has no nasties, not only on the top layer but throughout.
Is there a reason for the REACH accreditation rather than certipur US like most other low toxic mattresses? I am nervous that maybe this REACH accreditation may be easier to obtain therefore maybe the toxic levels are too high for CertipurUS? Please correct me if I’m wrong, I just need some reassurance that I am choosing the safest option for my family as that is what’s most important to us, even over comfort.
Thank you for sharing your question. We completely understand and wish to reassure you that our products are composed of certified, safe materials that have been independently tested by world leading quality agencies.
If you wish, kindly email our support team at firstname.lastname@example.org and we'll gladly share a copy of our certifications.
We would highlight that CertiPUR-US is a U.S. centric, non-profit organization that certifies - under rigorous standards of emissions - the composition of foam materials. REACH is simply the European Union equivalent, which in our view, adopts the same - if not more - stringent requirements.
We welcome you to schedule a free virtual consultation with one of our colleagues for more information.
Get an answer from our members and Noa representatives
|Type||Latex, Memory Foam and Pocket Spring||Latex, Memory Foam and Pocket Spring||Latex, Memory Foam and Pocket Spring||Latex, Memory Foam and Pocket Spring|
|Firmness||Medium Firm||Medium Firm||Medium Firm||Medium Firm|
|Thickness||28 cm||28 cm||28 cm||28 cm|
|Country of Manufacture||China||China||China||China|
|Manufacturer Warranty||15 year(s)||15 year(s)||15 year(s)||15 year(s)|
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