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- 2 reviews
- 1 like
This is a comfortable mattress and I do mostly really like it but the pilling is driving me slightly nuts. If you're a bit OCD about these things it may not be the mattress for you. If you don't care about having to shave your mattress it's really good. Don't pull at the pills though, you'll end up with holes in it.
Purchased in July 2021.
- 3 reviews
- 1 like
Comfortable to sleep on but disappointed with support on the sides of the bed. Sides sag significantly when you sit on the edge bed getting in and out. Don't know how this will impact on maintaining shape over time
Purchased in November 2019.
Hi Rosy,
Thank you for sharing your comments....
Read more We're glad to hear that you're enjoying sleeping on your Noa hybrid mattress. The Noa mattress has good soft edge support however, due to the fact that the product is compressed and rolled, it is structurally impossible structurally to use a steel perimeter along the edge like traditional mattresses. If for this reason you feel that the Noa mattress is not the perfect fit for you, please don't hesitate to reach out to our support team during your free 100-night trial period and we'll gladly assist you with a return. If not, we wish you many more restful sleeps :) With kind regards, MaggieReview collected in partnership with Noa
Firmer than I’d usually like but it’s still comfortable. I haven’t noticed any issues so far with the mattress so that’s good. Not a fan of the customer service though
Purchased in June 2019 for $800.
Hi Evie,
Thank you for sharing your comments. We're glad that you're satisfied with your new hybrid Noa mattress....
Read more We're sorry to hear that you haven't received the level of customer service you would have liked, please feel free to reach out to our team at support@noahome.com if we can be of any assistance to you. It will be our pleasure to help! Kind regards, MaggieReview collected in partnership with Noa
Questions & Answers
I've been trying to contact Noa to cancel an order that has not yet been processed on their end. It's impossible to be able to reach someone on the phone. I've sent 2 emails and I am finding their history of sub par customer service nerve wracking. How quick are they to call back usually?
Hi Nikita,
Thank you so much for sharing this feedback and we're truly sorry if you had some difficulties getting in touch with us, as our team is currently experiencing a higher than normal volume of inquiries in light of Black Friday....
Read more That being said, we see that our team has been able to receive and process your request, and has provided you with a refund confirmation via email. Please don't hesitate to let us know if there's anything else that we can do to assist you further, it'll be our pleasure!
I purchased a Noa lite on 14/9. I’ve been trying to get in touch with customer service to find out about ETA, but every time I call your Australian number, it goes straight to voicemail. You can’t even be placed on hold. Emails so far have gone unanswered as well. Given the appalling service and lack of communication I’m really regretting having made the purchase. Can someone tell me how to get in touch with a person to discuss my order?
Hi there!
Thanks so much for reaching out and we're truly sorry to learn that we've missed you over the phone, as our team is currently experiencing higher than normal call volumes....
Read more Please feel free to provide us with your order number, and we'll be more than happy to send you a quick email with the latest update regarding your order, and options that are available to you at the moment to ensure your complete satisfaction :)
Will noa queen mattress fit into ikea queen bed frame (e.g. SONGESAND)? I know it sounds like a dumb question but the ikea mattresses are 1cm narrower and 1cm shorter. Not much, but if anyone has any experience with this would be helpful, thank you.
Hi there,
Thank you for your interest in our mattress selection....
Read more We have many customers who use our mattresses with Ikea bed frames. We would simply recommend measuring the inner frame to ensure our mattress will fit properly. Within the mattress industry, products typically have a sizing tolerance of +/- 2cm, as the mattresses themselves can be slightly compressed / squeezed into spaces. Please let us know if you have any further questions, we'll be more than happy to help :)Get an answer from our members and Noa representatives
Details
 Noa Home The Noa Single4.0(22) | Noa Home The Noa Double4.5(43) | Noa Home The Noa King Single4.7(19) | Noa Home The Noa Queen4.4(204) | |
|---|---|---|---|---|
| Category | Mattresses | Mattresses | Mattresses | Mattresses |
| Price (RRP) | $799.00 | $999.00 | $899.00 | $1,099.00 |
| Type | Latex, Memory Foam and Pocket Spring | Latex, Memory Foam and Pocket Spring | Latex, Memory Foam and Pocket Spring | Latex, Memory Foam and Pocket Spring |
| Firmness | Medium Firm | Medium Firm | Medium Firm | Medium Firm |
| Size | Single | Double | King Single | Queen |
| Country of Manufacture | China | China | China | China |
| Thickness | 28 cm | 28 cm | 28 cm | 28 cm |
| Manufacturer Warranty | 15 year(s) | 15 year(s) | 15 year(s) | 15 year(s) |
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Hi there Tish,
Thanks so much for sharing your candid feedback!...
Read more Kindly note that pilling is typically a reaction of two fabrics rubbing against one another, and could be caused by the type of bed linens that you're using on your mattress. We're glad to know that you're otherwise enjoying your mattress, and wish you many more happy sleeps on it :)