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we are both 70 years old and about 90kg each.This is the worst mattress we have purchased in 50 years.
to hard.to hot.no edge support.
you are made to jump through hoops to get a refund.take photos,fill out survey.
the staff are rude and not helpful at all.they take your money quick and they can not tell you how and when you will be contacted for a refund
Purchased in March 2022 at Noa Home Australia for $750.
there was no misunberstanding. and now i have to wait until the end of the month until the mattress is picked up.so god knows how long it will take to gt a refund,and show me where in your terms where...
Read more i have to provide a photo and a survey.i will be also providing bad product reviews on other sites.Hi Mario,
Kindly note that we currently offer free pick-ups on returned mattresses however, these are scheduled based on the charity partner's availability - as promised, your refund will be processed once the mattress is collected.
- 2 reviews
- 1 like
Mattress is firm and comfy to sleep on. I wake up feeling rested without any aches and tehe partner distrubance was quite low I thought. However, it is slightly warmer than I was expecting especially given my expectations from the marketing about "cooling gel". The mattress also has terrible edge support which has been my main gripe. The edges will actually collapse by +75% when the edge is directly sat on, the corners are even worse. Getting out of bed can sometimes be difficult given how much the sides collapse and sitting on the bed whenever...
Read more needed is now a more conscious decision to sit further into the bed away from the edges. I feel that this also shrinks the available sleeping room on the bed as my partner and I try to sleep away from the edge. I would actually rate the mattress no better than a piece of foam for edge support and I am considering returning the mattress after our minimum trial period. I am also disapointed in the prolific use of plastics in the fabric and throughout the mattress and that it is imported from China. We also purchased a mattress protector with this mattress and it has still not arrived. There was no communication that this would arrive on a different date and through different shipping, I had to reach out to find this out.Purchased in October 2021 at Noa Home Australia for $974.
Hi Owen,
Thank you for taking the time to share your feedback regarding your most recent purchase with Noa Home....
Read more We're truly sorry to hear that the mattress hasn't met all of your expectations. Please don't hesitate to reach out to our team should you decide to return the mattress during your trial period, we'll be more than happy to assist you accordingly :)Review collected in partnership with Noa
- 2 reviews
The bed is quite firm, however, not uncomfortable. Communication from the company could be improved, I asked a specific question and was given a stock answer that did not answer my question.
Purchased in October 2021.
Review collected in partnership with Noa
My mattress is quite firm compared to what I am used to, but overall it is quite comfortable. I think it’s better for back sleepers than side sleepers. I have had the mattress for about 6 months now and have noticed that although it’s firm, it doesn’t hold it’s shape too well. I try to rotate the mattress every month to help the sagging. I think it’s a good short term mattress. I would probably need to replace it within 2years of purchase.
Purchased for $1,199.
Hi there,
Thanks so much for taking the time to share your feedback regarding your Noa mattress....
Read more We're truly sorry to hear that you feel your mattress has been losing its shape. Although it's entirely normal for a mattress to slightly soften with time and usage, our team remains available to assist you if you have any further questions that you'd like some clarity on :)The reviewer stated that an incentive was offered for this review
Find out how Noa Home The Noa compares to other Mattresses
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- 3 reviews
- 1 like
Mattress is clearly made with good quality materials and love the design and handles for easy grip transporting. It was unfortunately a bit firm for me personally, however their customer service was excellent and I am without loss for ordering. Would 100 percent recommend to people that want a solid firm support.
Purchased in March 2021 for $549.
Hi Frances,
We can't thank you enough for sharing your feedback regarding your experience and your thoughts on the mattress you purchased from Noa Home....
Read more We're sorry that our mattress didn't perfectly suit your needs however, are thrilled that our team was able to assist you to your entire satisfaction through the purchasing and returns process. We truly hope we'll be able to assist you again in the future :)The mattress does exactly what NOA says. It's fresh and firm. The sides don't budge and you can't feel your partner move.
My only concern is its durability. It seems that the mattress is slightly affected by your weight. It has sunk permanently just a little were my partner and I sleep. Overall it is a great mattres.
Purchased in January 2021 for $849.
Hi Gerard,
Thanks so much for sharing your comments, we're so happy to hear that your Noa mattress has met your expectations and is delivering on the features advertised :)...
Read more Please make sure to rotate your mattress every 3-6 months to ensure the mattress maintains its shape over time. As we tend to typically sleep in the same spot by force of habit, it is not unusual for a mattress (of any kind) to slightly soften and show signs of minor indentations where we sleep over time and usage. That being said, our warranty does cover indentations that are greater than an inch (2.54cm). If you ever experience issues with your mattress, please don't hesitate to reach out to our team by email at support@noahome.com, we're always happy to help. In the meantime, we wish you and your partner many more restful sleeps!The reviewer stated that an incentive was offered for this review
I purchased the Noa Lite in a double size. The mattress itself seems like it has good build quality- firm edges, handles on the sides for carrying, and overall was well made with no obvious wear & tear problems after 2 months sleeping in it. But, I just found it too firm for me, even though I was looking for a medium-firm mattress. For reference, it might have been because I am quite a small person (<50kg). I'd say the firmness was 8.5-9/10 for me, and I had muscle soreness after sleeping in the matress even though I have no pre-existing pains/...
Read morejoint problems. Also, although it has springs, it didn't have the bouncy feel one would expect and feels quite 'solid'. Delivery was extremely quick. Currently in the process of returning with Noa support.Purchased in February 2021.
Hi there,
Thanks so much for your feedback, and we're sorry your Noa mattress wasn't the perfect fit....
Read more In spite of this, we're very happy that you appreciated our speedy delivery service and the quality of the product, and are now enjoying your risk free 100-night trial. We wish you the best of luck in your search for the perfect mattress :)Review collected in partnership with Noa
The reviewer stated that an incentive was offered for this review
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- The Noa King
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Tried but a bit firm for us. Returned and reimbursed quickly. Very good service.
A bit firm for side sleepers, would be better for back sleepers. Otherwise thick and steady, no disturbance noted. I would recommend it for people who sleep mostly on their backs.
Purchased in June 2020.
Hi Jeremy,
Thanks so much for taking the time to share your candid feedback regarding your experience with the Noa mattress....
Read more We completely understand that our mattresses may not be perfectly suited for all our customers, which is precisely why we are proud to offer our 100-night trial period. We're happy to hear that although you decided to return your mattress, you've been otherwise satisfied with your experience with us. We truly hope we'll be able to assist you again in the future :) Warm regards, MaggieReview collected in partnership with Noa
Alright, so after months and months of sleeping in this mattress I have to say it’s a waste of money. Specially if you sleep on your side. It’s hard as a rock, hot and sweaty and you’ll wake up in pain. about to order a mattress topper to remediate the problem. I do not recommend it at all. Wish I had returned in time.
Purchased in December 2019.
Hi Pedro,
Thank you for taking the time to share your comments regarding your Noa mattress....
Read more We're truly sorry to hear that it isn't a good fit for your sleep needs and preferences. We completely understand that our mattresses may not be suitable for all of our customers, which is why we proudly offer our 100-night trial, during which point the mattress can be returned for a full refund, no questions asked. Kindly note that our mattress designs were specifically made for warmer climates, and heat retention may be caused by other factors such as body heat, as well as the material of the mattress protector and / or sheets, to name a few. With regards, MaggieReview collected in partnership with Noa
Find out how Noa Home The Noa compares to other Mattresses
Know better, choose better.
The mattress is a nice firmness and has been very comfortable. It took a week to adjust from a traditional spring mattress but since it has provided a very pleasant sleep. It has no signs of sagging so far
Purchased in April 2020 for $799.
Hi Reilly,
Thanks so much for sharing your comments, we're so glad you've been enjoying the comfort offered by your new Noa mattress....
Read more Wishing you many more happy zzz's :) Warm wishes, MaggieReview collected in partnership with Noa
Had high hopes unboxing this due to good reviews online, but this mattress was disappointing for a couple of reasons:
1. Too firm- nearly gave me bedsores
2. Too hot- low breathability in the topping gave me nightmares
3. Super heavy- broke our bed frame
4. Overpriced for what it is.
5. Advertised as pocket spring but felt basically like a hard foam mattress.
You might like it if you prefer firm mattress. It is not a versatile medium-firm mattress as they advertise... it is like, firm-firm.
The only other upside is that you can't feel your pa...
Purchased in January 2020 for $750.
Hi there,
We're sorry to hear that our hybrid mattress didn't suit your sleeping needs and preferences....
Read more We consider levels of firmness rather subjective as it's experienced differently based on the user's weight, height, sleeping position and even the ambient temperature of the room/home. Our hybrid design incorporates natural (breathable) latex, cooling gel memory foam, and most importantly, pocket springs which enhance airflow; this combination is far better for keeping you cool and comfy in comparison to a foam-only mattress. Our mattress was also specifically designed for warmer climates such as Australia, and less than 1% of our returns are due to heat retention. We understand that our mattress may not be the perfect fit for everyone, which is why we offer our free 100-night trial period. We believe the best way to know if a mattress is right for your is to try it in the comfort of your own home. Thank you for sharing your comments and we hope you find a mattress that's right for you. Regards, Maggie- 3 reviews
To date the Noa mattress is comfortable and firm as one would want. It seems to be holding shape as expected but it is still early days. After say 12 months it would be a more accurate time as to the comfort and support the mattress offers. Not being able to compare with a conventional mattress adds to the questions.
Purchased in June 2019.
Hi there,
Thank you for sharing your comments with us regarding your recently purchased Noa mattress. We're glad to hear that you're enjoying it so far! :)...
Read more Wishing you happy zzz's, MaggieReview collected in partnership with Noa
Find out how Noa Home The Noa compares to other Mattresses
Know better, choose better.
Great mattress so far! Weighs a ton, so not easy to move around! Feel rested and get a great nights sleep! Would recommend to anyone seeking a new mattress to give it a whirl! Happy dreams!
Purchased in June 2019.
Hey Stephen,
We really appreciate you sharing your candid feedback on the Noa mattress. We're so happy to hear that you find it comfortable - just what you need for a great night's sleep :) ...
Read more MaggieReview collected in partnership with Noa
- 9 reviews
- 7 likes
Bought the mattress a few months ago. My preference is for firm mattresses and this is just prefect! Very supportive with a plush layer at the top for extra comfort that is thin enough not to sink in the mattress.
For a firm mattress, also the partner disturbance is pretty good and you can't feel movements. Haven't tried the wine glass thest though...it seemed dangerous :D
The build and the materials of the mattress seem very nice and durable. Still in mint conditions from February.
The "smell of new" took a bit to leave but to be fair it wasn'...
Hi Andrea,
Thank you so much for sharing your experience. We're happy to hear that you're enjoying the firmness and support as well as the quality build of our product. ...
Read more We do apologize for any inconvenience caused by our third-party transporter. Please feel free to connect with our team at support@noahome.com anytime - we're always here to help. Best, MaggieAfter surveying the various ‘bed in a box’ options available, we chose a Noa on the basis of reviews, informative website and the 100 day trial. We also put high value on the natural materials (tencel and latex) on the sleeping surface. The ordering and free delivery process was smooth. We are in Hobart, so it took a little longer than a major metro service. We were impressed by the quality of this mattress. Nicely constructed and finished. After unwrapping, we left the mattress to expand and air for 24 hours. After fitting our woollen mattress...
Read more topper we found the mattress to be definitely firmer than our previous pocket spring mattress. Certainly not too hot. Over the past three months I have adapted to the Noa well, but my partner unfortunately hasn’t. She has experienced lower back pain at night since we installed the new mattress and now, with the trial period just about up, we have decided to request a return. I don’t think this is because the mattress is in any way flawed, it just doesn’t suit our particular requirements. I’ve emailed Noa support and am awaiting their reply. I’ll report on the return process as it progresses, as this is an important aspect of their product and promises a good level of assurance to the prospective buyer.Purchased in March 2019.
Hi Greg,
Thank you for sharing your feedback and comments on the quality of the Noa mattress. Our team will be writing you shortly to help coordinate the return (and donation to a local charity) promptly. ...
Read more Kind regards, MaggieHeard back from Noa today and they pointed out that I got my delivery date wrong, meaning that I missed the 100 day return period by 2 days. So they will not accept a return. Not much goodwill in that...
Read more - very disappointed! I have asked them to reconsider. Will see what the response is.Questions & Answers
I've been trying to contact Noa to cancel an order that has not yet been processed on their end. It's impossible to be able to reach someone on the phone. I've sent 2 emails and I am finding their history of sub par customer service nerve wracking. How quick are they to call back usually?
Hi Nikita,
Thank you so much for sharing this feedback and we're truly sorry if you had some difficulties getting in touch with us, as our team is currently experiencing a higher than normal volume of inquiries in light of Black Friday....
Read more That being said, we see that our team has been able to receive and process your request, and has provided you with a refund confirmation via email. Please don't hesitate to let us know if there's anything else that we can do to assist you further, it'll be our pleasure!I purchased a Noa lite on 14/9. I’ve been trying to get in touch with customer service to find out about ETA, but every time I call your Australian number, it goes straight to voicemail. You can’t even be placed on hold. Emails so far have gone unanswered as well. Given the appalling service and lack of communication I’m really regretting having made the purchase. Can someone tell me how to get in touch with a person to discuss my order?
Hi there!
Thanks so much for reaching out and we're truly sorry to learn that we've missed you over the phone, as our team is currently experiencing higher than normal call volumes....
Read more Please feel free to provide us with your order number, and we'll be more than happy to send you a quick email with the latest update regarding your order, and options that are available to you at the moment to ensure your complete satisfaction :)Will noa queen mattress fit into ikea queen bed frame (e.g. SONGESAND)? I know it sounds like a dumb question but the ikea mattresses are 1cm narrower and 1cm shorter. Not much, but if anyone has any experience with this would be helpful, thank you.
Hi there,
Thank you for your interest in our mattress selection....
Read more We have many customers who use our mattresses with Ikea bed frames. We would simply recommend measuring the inner frame to ensure our mattress will fit properly. Within the mattress industry, products typically have a sizing tolerance of +/- 2cm, as the mattresses themselves can be slightly compressed / squeezed into spaces. Please let us know if you have any further questions, we'll be more than happy to help :)Get an answer from our members and Noa representatives
Details
Noa Home The Noa Single4.0(22) | Noa Home The Noa Double4.5(43) | Noa Home The Noa King Single4.7(19) | Noa Home The Noa Queen4.4(204) | |
---|---|---|---|---|
Category | Mattresses | Mattresses | Mattresses | Mattresses |
Price (RRP) | $799.00 | $999.00 | $899.00 | $1,099.00 |
Type | Latex, Memory Foam and Pocket Spring | Latex, Memory Foam and Pocket Spring | Latex, Memory Foam and Pocket Spring | Latex, Memory Foam and Pocket Spring |
Firmness | Medium Firm | Medium Firm | Medium Firm | Medium Firm |
Size | Single | Double | King Single | Queen |
Country of Manufacture | China | China | China | China |
Thickness | 28 cm | 28 cm | 28 cm | 28 cm |
Manufacturer Warranty | 15 year(s) | 15 year(s) | 15 year(s) | 15 year(s) |
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Hi Mario,
Thank you for sharing your candid feedback, and we're truly sorry that you feel this way....
Read more After further verification, we can see that your return request was processed within less than 24 hours, which we believe is more than reasonable. At this time, we offer free return pick-ups on our mattresses, and a full refund once collected. We ask our customers to provide us with photos of the mattress in its current condition, to ensure it's in suitable condition for our charity partner to collect it - otherwise, our team is responsible to determine a suitable alternative for the collection. We apologize if you felt the 3-question survey was a bother. We greatly appreciate our customers' feedback regarding their experience with our mattresses, as it allows us to make improvements on our products if and when necessary, to ensure customer satisfaction. As per our return policy, your full refund will be processed once your mattress has been collected. We can see that your collection has been scheduled for the end of this month therefore, you can expect to receive your refund shortly thereafter. We hope this helps clarify any misunderstanding, and invite you to reach out to our team at any time if you have further questions or concerns that we can help with.